Direct Ferries Booking Conditions
This site (the 'Site') compares prices and timetables for ferry and train journeys, and allows you to book journeys. The Site is owned and operated by Direct Ferries Limited (referred to in these Booking Conditions as 'we' or the 'Company'). We do not ourselves operate any ferry services, or train, and any booking that you make through our Site (or our call centres) for ferry or train journeys are made subject to these Booking Conditions, and also to the terms of the operators of the ferry or train services.
1. Application
These Booking Conditions apply to all passenger bookings made for ferry and train journeys, through this Site or through our call centres, and replace all previous conditions. 'You' means the person making the booking, and each of the people for whom the booking is made, through this Site or our call centre, is referred to in these Booking Conditions as a 'Customer'. You might (but need not be) a Customer. In these Booking Conditions, we use the term 'Services' to mean the services offered by us, which comprises displaying potential ferry and train options to you, and connecting you to third party operators of ferry and train services.
2. Parties
These Booking Conditions apply to our Services.
Your booking for ferry or train travel forms a contract with us, as well as a contract with the ferry or train operator (each is an 'Operator'), whose terms (the 'Operator Terms') are made available to you before any booking is completed (--OPERATOR_URL--), and which you also accept when a booking is made. You are responsible for familiarising yourself with the Operator Terms, which apply to your booking. In the event of any conflict or inconsistency between these Booking Conditions and the Operator Terms, the Operator Terms prevail.
It is very important that you and each Customer understands that we operate this Site, and that the Operator is responsible for all journeys made on their ferry or train service.
We may change these Booking Conditions from time to time, but any changes will not apply to any bookings that you have already made. You should save the Booking Conditions that apply when making a booking so that you can refer to them at a later date.
The person who makes a booking using this Site or our call centre must have authority to make any booking on behalf of any other Customers. The person who makes a booking is responsible for his or her activities on our Site, and safeguarding any personal information provided, including passwords, names, passport and travel details. The person who makes the booking must ensure that all information provided by him or her is complete and accurate.
3. Fares and General Information
Fares are based on vehicle type (if any), the number of passengers, route(s), travel dates and times. Your booking may require Customers to depart and/or return at or within specified dates and times. If Customers do not adhere to such specified dates and times, they may be refused travel and/or have their booking specification and accommodation changed, and/or be subject to additional charges. In particular, the benefit of any promotional rates may be lost and full fares charged. Additional charges as contemplated in this paragraph may be debited to your credit or debit card that you used when making a booking, without further reference to you.
Vehicle and passenger space and on-board accommodation are subject to availability and may not always be available. Promotional fares are subject to additional special conditions including a general condition that if any portion of the itinerary is not used, we or the operator reserves the right to apply additional charges to you. We have the right to vary all displayed fares including where Operators change their fares (including, but not limited to, for reasons of currency fluctuations, oil prices, changes in law) at any time until a booking is confirmed.
Items such as roof boxes/bike racks or any other items attached to a vehicle not forming part of the vehicle body will be charged an additional fee.
Not all of the Operators have facilities to accept bookings for people with disabilities. Enquiries should be made at the time of booking whether the operator has the facilities that any Customer requires.
4. Departure Schedules
All departure/arrival times are estimated by the Operator and are given as local times - please refer to your booking confirmation for details. You are advised to check with the Operator for any changes prior to commencing your journey. Sailing schedules may be interrupted and/or crossing times extended or cancelled due to adverse weather conditions and/or tidal conditions and/or other circumstances.
It may be necessary to use alternative ships or points of departure or arrival on any sailing or to change/withdraw the facilities/services available for various operational, technical or scheduling reasons.
We do not accept liability howsoever arising for any costs or inconvenience caused as a result of such circumstances, but we will try to notify you, if practical, using the contact details provided by you at the time of booking. The Operator Terms apply to any liability of the Operator in such circumstances.
5. Animals
The carriage of animals is only permitted if the Customer notifies us before making the booking. Any such carriage must be in accordance with any relevant legal requirements and the requirements of the Operator. A charge may be made for the carriage of any animals, and further conditions may be imposed. Please seek advice from your vet or the appropriate authority before making a booking. You are legally responsible for the animals and wholly responsible for obtaining any necessary documents, consents and permission.
6. Freight and Commercial Passenger Vehicles
Special conditions and tariffs apply to the carriage of freight and commercial passenger vehicles. The definition of what constitutes a freight vehicle and whether any special tariff applies is determined by the Operator in each case.
By way of guidance only, vehicles exceeding 6.5 metres in length, specifically constructed or adapted for the carriage of freight, whether carrying goods or not, are subject to special tariffs, as are any vehicles of other specification but which are carrying merchandise or travelling for a commercial purpose. In the event that a vehicle is booked as a car or private vehicle, but is determined by the Operator to be a freight vehicle, the full tariff rate will be charged and/or carriage will be refused without refund. For further information on freight tariffs and rates, please contact our freight department on --TELEPHONE_FREIGHT--.
Commercial passenger vehicles exceeding 6.5 metres in length and constructed or adapted to carry 8 or more passengers and/or not classified as a private car by the ferry operator may be subject to a different tariff. In the event that the vehicle is booked as a car or private vehicle, but is found to be a commercial passenger vehicle the full tariff will be charged and/or carriage will be refused without refund.
7. Hazardous Materials
Neither the Company nor the Operator will accept bookings for vehicles that are carrying dangerous or hazardous materials, including in certain circumstances vehicles powered by LPG. In certain circumstances written permission may be obtained from the Operator, but such permission may be subject to additional charges and conditions. You are responsible to the Operator for the carriage of such materials, whether declared or undeclared. In the event that you seek to carry undeclared dangerous/hazardous materials, carriage may be refused without refund.
8. Confirmation and Payment
Unless you have set up a credit account with us, you must pay for each booking at the time of booking, before a confirmation is issued. Payment can be made by credit card or debit card.
When you contact the Company to make a booking, and have made full payment for all Customers covered by the booking, we will issue a confirmation advice note that sets out the details of your reservation and provides other information on the basis of the information that you have provided. If you have not received that email from us within 24 hours of you making the booking, you should contact our customer services team at customer.services@directferries.com. You agree that the data that we store in our information systems (or those of our service providers) constitutes proof of your booking and its details. If payment is made by debit or credit card the amount or balance due will be taken from that card at the time of booking.
All bookings may be subject to a booking fee, which will be added to the price payable for the booking.
The contract between us and you is formed once details have been confirmed to you either by electronic confirmation via our Site or by email or telephone or fax. Either we or the Operator will issue you with an electronic ticket, or we or the Operator will email a ticket to you for your travel.
9. Cancellation
If the ticket purchased permits cancellation then the booking may be cancelled and refunded subject to these Booking Conditions and the Operator Terms. As a minimum, we will charge you a cancellation fee of £--CANCEL_FEE_GBP-- or €--CANCEL_FEE_EURO-- [per booking] depending on which currency was used for the booking (or such other sum as may be published on our Site) plus any charges levied by the Operator. Promotional or special offer tickets may not be refundable and you should check with us at the time of booking whether additional conditions are attached to your ticket that may result in no refund being available. Any payment card charges applied to bookings are not refundable. Any deposit payments for bookings are not refundable. If the Customer does not undertake the ferry or train journey for which the Booking is made, refunds will only be made to you in accordance with the relevant Operator Terms.
10. Amendment Fees
You may only make an amendment to a Booking at the Operator's discretion. Some bookings may be subject to an amendment fee plus any difference between the fare that you booked and the new fare. Some bookings, such as promotional or special fares, cannot be amended, and you should check with the Company at the time of booking whether your booking can be amended, or not.
11. Check in
Latest check-in times are as stated during the booking process and also on the booking confirmation. If a Customer is not ready to board the ferry or train by the latest check-in time, boarding cannot be guaranteed as waiting lists may have been accepted. If a Customer has special requirements, or has received our permission to carry animals or dangerous goods, generally that Customer is expected to check in earlier as stated on the booking confirmation.
The Operator has absolute discretion as to whether or not to accept any passenger, their vehicle or luggage on board. Each Customer must have all the necessary travel documents to enter the countries which he or she intends to visit and for re-entry into the country of departure.
You are responsible for ensuring that the name on each Customer's passport matches the name on the ticket, otherwise the Customer may not be able to travel and any travel insurance may be invalid. If any Customer changes his or her name between the date of the booking and the date of travel (for example, following marriage), you must notify us at customer.services@directferries.com.
12. Your responsibility
You are responsible to the Company and the Operator for fully complying with these Booking Conditions and any additional requirements imposed by the operator or by law. You are also responsible for providing full and accurate information about your booking, including the vehicle and passengers.
13. Compulsory Law
Your booking is subject to any compulsory law or convention applicable to the ferry or train booking and your attention is specifically drawn to the Athens Convention relating to the Carriage of Passengers and Their Luggage by Sea 1974, which both imposes obligations on the carrier and limits their liability. In respect of train, which is not operated by a carrier of passengers by sea, the Athens Convention does not apply.
You recognise and agree that we are not responsible for providing you with the ferry or train service - that is provided solely by the Operator.
14. Events beyond the parties' reasonable control
If an unforeseen event, which could not have been avoided by us or the Operator taking all due care, significantly impedes the travel which has been booked, then either we or you can terminate the contract.
15. Our liability
We are responsible for:
* the selection and monitoring of Operators;
* accuracy of information that we provide.
We are not responsible for information not published by us, including information published on Operator websites;
We are not responsible for the journey that you book through us - that is the responsibility of the Operator.
Unless required by The Package Travel, Package Holidays and Package Tours Regulations 1992 or other mandatory legal requirements, we are not responsible for shortcomings in arrangements brokered by anyone other than us.
16. Limitation of Liability
We do not limit our liability for (i) loss caused by our fraud or fraudulent misrepresentation (ii) loss arising from death or personal injury caused by our negligence; or (iii) any other loss that may not be excluded or limited by applicable law. In all other respects, we shall be liable only for losses which arise directly: (a) from our breach of a legal duty of care; or (b) are a result of our breach of these Booking Conditions, and that liability is at all times limited to a sum equivalent to twice the amount paid by you for a booking, in respect of the relevant Customer.
Claims against us for compensation are limited or excluded insofar as international treaties or other legal regulations that limit or exclude liability apply to the arrangements to be provided. Liability for sea transportation is governed by the applicable stipulations of international treaties including the Athens Convention. That treaty limits the liability of the Operator for shipping incidents and fault or negligence.
17. You must make any complaint promptly, by contacting us by post or by email to complaints@directferries.com.
18. Prices
The prices for prospective bookings will be as quoted on the Site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted except as stated above.
19. You understand and agree that we act as an intermediary between you and the Operator, and we will not be held liable with respect to the Operator's services.
20. These Booking Conditions are governed by the laws of England and Wales. You agree that the English Courts shall have jurisdiction to hear and determine any dispute arising from the interpretation of these terms. However, you may choose the law and jurisdiction of Scotland or Northern Ireland if that is where you live.
21. If any provision (or part of a provision) of these Booking Conditions is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part shall, to the extent required, be deemed not to form part of this agreement with you and the validity and enforceability of the other provisions shall not be affected.
© Direct Ferries (Holdings) Limited, 12th Floor Portland House, Bressenden Place, London, SW1E 5RS, United Kingdom
Company Registration Number: 03865405
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Stena Superfast X
Operated by Stena Line on the Holyhead Dublin route
The Stena Superfast X is a recent addition to the Stena Line family on the Irish Sea. Previously known as Dieppe Seaways operating on the English channel, the Stena Superfast X went through a full refit to modernise and upgrade all aspects of the ferry before being put back into service for its capacity of 1200 passengers to enjoy. Spread across 10 decks, the onboard facilities are of a high standard and include 2 cinemas, coffee house, bar and grill, shopping centre, deluxe cabin accommodation, a premium lounge, a family lounge complete with children’s play area and x-box stations, plus much more.
Onboard Cabins / Reserved Seating
Onboard you will find two types of cabins - Comfort Class and Captain Class. All cabins are fully equipped with a desk area, en-suite facilities with a shower and are ‘sea view’. If you don’t wish to book a cabin selected seating is available thought out the vessel.
Onboard Food and Drink
Indulge in a delicious meal at the Metropolitan Grill, the extensive menu offers a range of tasty hot food, such as gourmet burgers, the signature dish of fish and chips or lighter snack options such as jacket potatoes with a filling of your choice. A children’s menu is also available.
If you fancy a drink onboard head to the Metropolitan Bar to relax and watch the big screen TV, whilst having any one of the range of continental beers and wines offered.
Additional Onboard Facilities
To experience even higher levels of luxury you can upgrade to the Stena Plus service, which includes express boarding and disembarkation, gains you access to the Stena Plus Lounge which is now four times bigger than any other lounge they have offered before, complimentary drinks, snacks, newspapers, comfy seating and waiter service.
There is also Wi-Fi available through the ship.
Accessibility
Stena Superfast X is a wheelchair friendly vessel, with two berth outside cabins made for easy access for standard and motorised wheelchairs and accessible lifts to and from the car decks.
Please Note: Whilst we have taken great care in making our Stena Superfast X guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.
Onboard Stena Superfast X
Other Stena Line Ships
- Ask
- Mecklenburg Vorpommern
- Sassnitz
- Skåne
- Stena Adventurer
- Stena Britannica
- Stena Danica
- Stena Europe
- Stena Flavia
- Stena Germanica
- Stena Hollandica
- Stena Horizon
- Stena Jutlandica
- Stena Lagan
- Stena Mersey
- Stena Nautica
- Stena Saga
- Stena Scandinavica
- Stena Spirit
- Stena Vision
- Superfast VII
- Superfast VIII
- Trelleborg
Stena Superfast X Reviews
4.4
out of 5
100% of our customers recommended this ship
- General:4.4
- Staff:4.5
- Catering:4.0
- Punctuality:4.6
- Cleanliness:4.4
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"Review"
Had a fabulous crossing to and from Ireland. Have been to Ireland to visit family many times but always flown, lots to do for children on the ferry. Return trip especially, the children's entertainers were fabulous!!! Will definitely travel with Stena line again. One downside was the cost of breakfast.... Overpriced and very expensive, just under £5 for a bacon roll...... Fed the kids before travelling home.
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Reviewed 12 November 2016 by Fiona who travelled with Stena Line on Stena Superfast X
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"Great smooth service"
Brilliant trip to Dublin from Holyhead on the Stena Superfast X. A very easy booking and check in process with friendly staff at the cafe at the port. Smooth experience embarking. Once on board there was plenty of seating and tables, with a separate cinema, soft play for the kids, friendly staff in the restaurant. I travelled on my own with three children who loved the experience and had plenty to occupy them.
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Reviewed 07 November 2016 by Claire who travelled with Stena Line on Stena Superfast X
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"Good trip"
Very good facilities on board and a very pleasant crossing.
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Reviewed 06 November 2016 by Anita who travelled with Stena Line on Stena Superfast X
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"Off to Ireland"
Helpful staff as we were travelling with an older wheelchair user.
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Reviewed 01 November 2016 by Julie who travelled with Stena Line on Stena Superfast X
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"Enjoyed the journey "
As it was my first time ever on a boat I thought the journey was smooth and enjoyable
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Reviewed 31 October 2016 by Derek who travelled with Stena Line on Stena Superfast X
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"Great way to travel!"
Travelling to Dublin on business resulted in an extremely pleasent experience and the small surcharge to upgrade to Stenna Plus was worth every penny. The journey was extremely comfortable and gave for 3 and a half hours of free time in which was rather productive. The staff couldn't do enough to help and the breakfast was excellent! The only minor comment was the wifi which was a little 'sketchy'. Having said this, it didn't effect my experience
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Reviewed 18 October 2016 by Timothy who travelled with Stena Line on Stena Superfast X
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"Trip to Ireland "
The Journey to and from Ireland was great it was my partners first time travelling and he enjoyed the journey he wants to go back in November
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Reviewed 11 October 2016 by Jackie & Derek who travelled with Stena Line on Stena Superfast X
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"Excellent Service"
My journey from Dublin to Holyhead was extremely good. The service was excellent, the staff extremely helpful and very clean toilets. Thank you for a great service 😀☕️🍴
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Reviewed 09 October 2016 by Frances who travelled with Stena Line on Stena Superfast X
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"bookings "
my trip was excellent the ferry was clean and comfortable especially the quiet room which i really appreciated ! the food was excellent which made the trip out to Ireland very pleasant indeed however which was entirely my own fault i had booked the ferry home at 2 am in the morning and not as was wanted which was the afternoon ferry i was treated with great respect by the lady taking the tickets that day ,i think that my only complaint would be the extra funds i had to pay to get on the afternoon ferry which i felt was excessive ! i do acknoledge the mistake was mine but felt after paying £244.00 to travel then having to pay such a lot more was a little bit sad but the lady was very pleasant and dealt with it all very simpathetically as i did feel a bit of a fool never the less i arrived home safely and would certainly travel again with stenna ,i shall just make sure i book the afternoon return ferry next time
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Reviewed 09 October 2016 by Lilianpoultney who travelled with Stena Line on Stena Superfast X
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"Plain sailing!"
We booked online which was straightforward. The crossing itself passed quickly as there was a small shop, restaurant, cinema and games room on board. Excellent choice of hot and cold food in the restaurant. Refillable coffee too! Staff were friendly and helpful!
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Reviewed 08 October 2016 by Jan who travelled with Stena Line on Stena Superfast X
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"Motorcycle"
Took my motorcycle across excellent reception member of staff waiting for me on board to anchor my motorcycle down safely for the crossing once again extremely good service
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Reviewed 05 October 2016 by Robert who travelled with Stena Line on Stena Superfast X
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"Our recent trip to UK with Stena."
This time we travelled in total luxury...our corner cabin felt like a luxury hotel, perfect for me as I am disabled, and your crew were very courteous and helpful.
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Reviewed 04 October 2016 by Peter who travelled with Stena Line on Stena Superfast X
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"Our recent trip to UK with Stena."
This time we travelled in total luxury...our corner cabin felt like a luxury hotel, perfect for me as I am disabled, and your crew were very courteous and helpful.
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Reviewed 04 October 2016 by Peter who travelled with Stena Line on Stena Superfast X
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"NICE ONE STENA"
I travel quite often with Stena , on this occasion i could not go on the original dates booked because of a family illness . I contacted direct ferries ,explained the situation and in turn they contacted Stena .The outcome was that Stena allowed me an open ticket to use within 6 months ,have now been to Ireland .thankyou direct ferries and thankyou Stena .
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Reviewed 04 October 2016 by David who travelled with Stena Line on Stena Superfast X
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"calm as a millpond"
We crossed from Dublin to Holyhead on Tues 20th Sept. No problems what so ever.
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Reviewed 27 September 2016 by Judith who travelled with Stena Line on Stena Superfast X
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"Holyhead to Dublin return"
Cannot fault the service Stenna line provided. Would consider using again depending on price!
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Reviewed 27 September 2016 by Roger who travelled with Stena Line on Stena Superfast X
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"My first ferry trip"
Not having traveled on a ferry before, I was a little unsure what to expect. I found myself pleasantly surprised! Boarding was easy and uncomplicated thanks to excellent communication by the marshals and a logical boarding process. While waiting for boarding to commence, I was happy to find out that there was a lounge where you could get refreshments and relax, and bathroom facilities. Once my vehicle was stowed away, I familiarized myself with the layout of the ferry. It has multiple lounges (Family, food and quiet), a shop, arcade, cinema, restaurant serving meals, bar and coffee shop, viewing decks and free wifi. Basically, plenty to keep you comfy and entertained for the short trip. On my return leg I had also booked a cabin. This was compact but functional, with a comfy single bed, TV and kettle and a small bathroom. Everything was very clean and tidy. Disembarking was equally pleasant. Marshals control the whole process and I was on the road again without any issue.
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Reviewed 21 September 2016 by David who travelled with Stena Line on Stena Superfast X
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"Great service"
Very good service.
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Reviewed 20 September 2016 by Jack who travelled with Stena Line on Stena Superfast X
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"Stena superfast holyhead-dublin"
Good fast crossing, efficient staff, clean and tidy with no problems :)
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Reviewed 20 September 2016 by Matthew who travelled with Stena Line on Stena Superfast X
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"Nice cruise across to Dublin"
This was my first trip on the Stena Line and I was impressed. I forgot that it was a 3 hour trip but the on-board-cinema made the time go by quickly. Thank you for the great experience!
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Reviewed 15 September 2016 by Anonymous who travelled with Stena Line on Stena Superfast X
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