Stena Flavia

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  No

Communication was the main problem with this shipping line. The office at Nynashamn remained closed throughout! On board the boat only offered a 'recliner' to a 70-year-old 'senior', The boat was cold and very uncomfortable during a night time crossing. Blankets might have been a real 'customer service'. The marshalling of the cars in order to exit the boat was chaotic. Again a question of communication. Food supply seemed limited to pizzas. Although sailing from Sweden kroners were not accepted! Cleanliness, punctuality and general competence were only what you'd expect, but I'd ask the directors of Stena Line to do a crossing, even in Pullman Silent Room, and see how 5-star happy they were!

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Staff are really friendly and helpful, cabins are clean as so is the ship: However the truckers excessive drinking does not make the journey really pleasant, especially when the arguments result in a fight that needs crew and other truckers to intervene. Recommend a friend with hesitance because of the truckers excessive drinking, if there was some way of curbing this then I think the sailing would be perfect.

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A comfortable journey with adequate facilities onboard with hte exception of a coffee machine. So, if you wake early, before the 8am breakfast time, no coffee/tea is avaliable. A cabin is a 100% must.

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Excellent service

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I was late for my check in during busy traffic in Germany and when I called Direct Ferries customer support line I was told that if I don't check in 2 h before departure time I will not be able to travel by ship.I was late for 1,5 hours to be exact my ship departure time on the confirmation was 4 pm and I arrived at 3;40 pm and everything was ok. I managed to check in and still had some time to wait until loading began.NOT sure of the competence of the Direct Ferries staff but it was not good experience when I called them on the way to ship in busy traffic thinking that my holiday and everything will be ruined and I was told there is nothing they can do,not even check the time of the departure of the ship,nothing,not even suggest any other phone numbers,who to call on the Stenna Line company,completely nothing. That was my experience.

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  No

This trip was meant to be a birthday treat for me as we would have normally driven from France all the way to Estonia but instead we thought we would enjoy a relaxing, fun time on a boat where we thought we would be entertained or at least be able to go shopping as and when we wanted. Instead our entertainment was a large tv that didnt have any English films or programmes (yet most people can understand our language), the shop was the smallest shop in the world that only opened for about 2 hours during the whole trip. And, when we were finally in the harbour at our destination, i mentioned to my husband that i would like to stand at the front window and watch the boat dock when i was suddenly ushered away from the dining area (front of boat)by a young lady telling me the restaurant was closed already! Grrr, it was clear i did not want anymore food as she was the one that saw us to our table at dinner, it was obvious we were enjoying the view so what harm were we doing? Spoilt the only bit of fun we had! One good thing, the food was tasty and portions varied depending on who was serving. Not a happy crew member! If i had to take this boat again, i would take many things to amuse myself. Oh, and we were not told beforehand that we would not be allowed back out to our car after the boat was moving and we had our pillows and blanket left out there, yet a lady was allowed to visit her dog on same deck that was in a cage! Hmmmmmmm, rules should be obeyed by Everyone, NOT just if your face fits!

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We enjoyed the trip and we are ready to do it again!

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StenaLine doesn't use the newest ships on the passage from Nynashamn to Ventspils. The food being offered is also relatively simple und limited. However, the price for the passage is also quite reasonable and the atmosphere on board is relaxed.

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friendly and good ferry ride

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Efficient booking service with direct ferries. Slow loading - some vehicles had to be reversed on - luckily we did not need to be. Limited facilities as predominantly a freight service. Only a small cafe and very small shop. However restaurant was very good value with good quality food. Cabin was well equipped. Plenty of seating during the day. Recommended as convenient way to get to Baltic states without excessive drive through Poland.

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Problem free bookings and crossings

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good journey, the cabin was clean, the restaurant quite good

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I'm pleased.

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Was travelling not the first time. I'm very satisfied. Staff on the ship was very competent and pleasant. Thanks from Kaspars