Onboard Stena Europe

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Stena Europe

Operated by Stena Line

Stena Europe

858 Reviews

Operated by Stena Line on the route

The Stena Europe superferry is a bright spacious ship with all the onboard facilities at hand to make your journey as relaxing and fun as possible. You can sit back and relax in the exclusive Stena Plus lounge, grab a coffee in the Barista Coffee House or if you prefer, indulge in a little retail therapy - you’ll be spoilt for choice onboard.

Onboard Cabins / Reserved Seating

There's a choice of 2 and 4 berth excellent value for money cabins available and all are fitted with shower, toilet, bed linen and towels. The Stena Plus lounge features a choice of comfortable seating, complimentary drinks, snacks and newspapers, a dedicated waiter service and much more! The Stena Plus option which can be pre-booked or you may upgrade when onboard if space permits.

Onboard Food and Drink

The Food City restaurant offers a range of tasty hot food options including fish and chips, steak pie and pasta. A selection of kids meals, healthy options, plus great value meal deals are also available throughout the day. A bar service is also available at the Food City counter.

Passengers who travel in the luxurious Stena Plus Lounge can enjoy waiter service and a premium menu which includes a range of speciality dishes and old favourites.

The Barista Coffee House offers a selection of speciality Italian coffees and teas, a range of sandwiches, scones, hot and cold snacks and ice creams. Sip your coffee in the contemporary Italian style surrounds, relax in plush seating and enjoy excellent views.

The Met Bar is located within the Food City restaurant, serving a range of continental beer and wines, allowing you to chill out and watch the big screen TV.

Onboard Shopping

The onboard ship features a range of gifts, jewellery and fragrances with prices on average 50% cheaper than the high street.

Additional Onboard Facilities

There's free movies in the cinema, free wifi, a bureau de change and an atm machine. Television screens are also dotted throughout the ship for your viewing pleasure.

Travelling with Children

There's a Curious George™ themed play area on the Stena Europe that provides a safe and fun environment for kids showing the popular “George” DVDs. There are bead trees, memory blocks, colouring stations and chalk boards to keep kids occupied! The 'Teen Town' area features the very latest in video game technology and also includes free internet stations.

Accessibility

The ship is wheelchair friendly with lifts to all decks and specially adapted cabins for wheelchairs.

Please Note: Whilst we have taken great care in making our Stena Europe guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.

Stena Europe Reviews

3.85

out of 5

83% of our customers recommended this ship

General:3.8
Staff:4.1
Catering:3.5
Punctuality:4.1
Cleanliness:3.8

"Ship departure over 2 hours late"

Awful experience.
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Reviewed by Raimundo who travelled with Stena Line on Stena Europe
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"Night crossing "

The trip could be more relaxing if there was to be an area of soft lighting and maybe highlighted as quiet zone
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Reviewed by Neil who travelled with Stena Line on Stena Europe
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"Michael "

Very good and on time
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Reviewed by Michael who travelled with Stena Line on Stena Europe
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"Flexi ticket "

Not much point in paying extra for a flexi ticket when you still have to pay to change it
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Reviewed by Alan who travelled with Stena Line on Stena Europe
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"Rosslare to Fishguard "

Happy Days!
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Reviewed by David who travelled with Stena Line on Stena Europe
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"Ferry Fishguard to Roslare return"

All worked well very easy check in - friendly staff on board we had a good calm crossings!
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Reviewed by Ina who travelled with Stena Line on Stena Europe
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"Complaint!!!"

Everything was okay. Except the Staff.
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Reviewed by Ellen who travelled with Stena Line on Stena Europe
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"Ripped off"

While on holiday my wife was rushed to Cavan general hospital the hospital wasbrilliant but on her realise we were advised to return home although we werehalf way through holiday when we got to Rosslare we were charged an additional169£ to go home early sorry but you wont be seeing us again or lots of our friends
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Reviewed by Randall who travelled with Stena Line on Stena Europe
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"Irish Trip "

Excellent crossing and the whole experience from booking to the day and all the travelling went without a hitch..Top marks 👍🏻
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Reviewed by who travelled with Stena Line on Stena Europe
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"Our Fabulous Favourite Ferry"

Slight hiccup on our outward leg when we received a late notice cancellation and we’re switched to Irish Ferries, which was ok. On our return in Club Class we received excellent service and support in choppy conditions. A very enjoyable crossing.
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Reviewed by Brian who travelled with Stena Line on Stena Europe
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"Yesterday's ferry from Rosslare to Fishguard 1615"

Lovely ferry, clean and tidy, good facilities and well organised loading and unloading
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Reviewed by Carol Watts who travelled with Stena Line on Stena Europe
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"Ferry Rosslare to Fishguard"

Very comfortable and peaceful crossing
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Reviewed by who travelled with Stena Line on Stena Europe
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"Very efficient"

From start to finish it was well organised and efficient. The ferries departed and arrived exactly at the times they were scheduled. The staff were all friendly and hard working. I’d happily book again
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Reviewed by Andrew who travelled with Stena Line on Stena Europe
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"Disappointed "

Extra two hours to doc, I appreciate you can help the weather. No food available, staff were very rude. Toilets were filthy
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Reviewed by Rose who travelled with Stena Line on Stena Europe
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"Good crossing "

The ship was clean, tidy and on time. We purchased hygge lounge seats there and back which were well worth the money. Only downside is kids finding there way into lounge when people entered the door with pin and then opening the door on the far side and serving tea and coffee to family who were outside! Multiple times during the crossing.
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Reviewed by who travelled with Stena Line on Stena Europe
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"What can I say"

This was a great experience after such a long day. What can I say about the staff? They were so friendly, kind and nothing was too much trouble for them in helping us, especially when the lift wouldn’t take us to our car deck. They are a credit to Stenna a HUGE PAT ON THE BACK ❤️❤️
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Reviewed by Karen who travelled with Stena Line on Stena Europe
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"Excellent "

The whole process of checking in and hospitality was totally great
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Reviewed by Lynda who travelled with Stena Line on Stena Europe
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"First timer."

First time on a boat for this trip thoroughly enjoyed it. Staff were extremely polite and helpful.
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Reviewed by Clifford who travelled with Stena Line on Stena Europe
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"Crossing from Fishguard to Rosslare and return. "

Both crossings very good all staff were very helpful. Everything on time no complaints.
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Reviewed by Barry who travelled with Stena Line on Stena Europe
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"Great"

Our sailings were on time both ways, staff were very helpful, cabins were clean. Check in very easy process, no stress whatsoever
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Reviewed by Geraldine who travelled with Stena Line on Stena Europe
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"a very greedy passenger"

a great included buffet in the upper class lounge but sad to see the odd passenger taking up to twelve packets of crips and stuffing loads of the food into her travel bag. Shame on her.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Nice experience"

We did a return trip from Fishguard to Rosslare. The ease of checking in and getting on & off the ferry was marvellous. The staff very helpful and looked after us.
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Reviewed by James who travelled with Stena Line on Stena Europe
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"Rosslare-Fisguard"

Perfect on time sailing.
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Reviewed by Jacobus who travelled with Stena Line on Stena Europe
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"our experiece"

Both our return trips were on time. Annoucements on board welcoming and otherwise were clear. All very good.
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Reviewed by Gomer who travelled with Stena Line on Stena Europe
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"Poor quality "

Shame about the overpriced poor quality breakfast bn
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Reviewed by Richard who travelled with Stena Line on Stena Europe
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"Stena line poor quality catering "

Sailing was on time lunch although overpriced was edible the return was again on time but the very overpriced breakfast32pounds for almost inedible food not good
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Reviewed by Richard who travelled with Stena Line on Stena Europe
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"Comfortable ship but food choice is poor"

Clean, spacious and comfortable facilities. But the restaurant closed only 45 minutes after sailing and the choice was pretty poor - unhealthy, unappetising and extremely limited for dairy free or vegans.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Fishguard to Rosslare Amazing"

A fabulous and professionally run service
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Reviewed by David who travelled with Stena Line on Stena Europe
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"Trip to ireland"

Smooth sailing, on time, polite and friendly staff
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Reviewed by Henry who travelled with Stena Line on Stena Europe
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"Fishguard Rosslare"

The hygge lounge is a different one to the Plus lounge. Going to Rosslare was better than coming back in terms of information by notification and on board, food in plus lounge finished before sailing snd snacks significantly depleted, Dury free not open as long and main restaurant closes earlyish too. Overall, compared to flying a much moe pleasant experience and part of the holiday, better value too.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Great crossing"

First time on a ferry for a long time. Thoroughly enjoyed the experience. Seamless check in and boarding. Only gripe would be the meal going out was cold and therefore barely edible. Breakfast on way back was lovely. Comfortable seating and smooth crossing. Lovely way to travel.
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Reviewed by Paul who travelled with Stena Line on Stena Europe
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"Arrive sail depart its as easy as that"

I have used Stenna on continental Europe trips before and not had problems, this trip ti Ireland was the first and also the first time I had travelled Fisguard to Rosslare. I need not have worried evrything went like smooth silk and the onboard experience was as good as I have come to expect from Stenna. Thank you to all the crew and shore side people who made this happen so well
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Reviewed by David who travelled with Stena Line on Stena Europe
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"Ireland Trip "

All good as always👍🏻
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Reviewed by Kevin who travelled with Stena Line on Stena Europe
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"First class ship"

5 stars ship
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Reviewed by James who travelled with Stena Line on Stena Europe
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"Very efficient service"

Very efficient service from boarding to arrival in Ireland, good crossing on decent ferry time as promised. Would recommend
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Reviewed by Tim who travelled with Stena Line on Stena Europe
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"Great ferry crossings"

We travelled across to Ireland and back via Fishguard and Rosslare. The ship departed and arrived on time each way, and the organisation of everything was very good. The weather was good and the crossings were very smooth. The ship was very comfortable. Would definitely use again.
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Reviewed by Moira who travelled with Stena Line on Stena Europe
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"Hygge Comfort"

We are people who like to get there early, which we did. The process was quick and efficient. On board, there was plenty of room to move about. The Duty Free was adequate and had what we wanted. Sadly, the restaurant was a disappointment. Perhaps we left it to late to have lunch, but I didn’t want it mid morning. The food lay heavy and felt a bit stodgy. It was good to see a Commander collecting dirty dishes. On the return journey, we invested in a recliner in the Hygge Lounge which was worth every penny. So comfortable that we didn’t want to move. The evening meal seemed to be same as the previous lunch meal. We didn’t indulge. Perhaps the sandwiches are better.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Great trip"

It was a really easy process to check in. Waiting times weren't long. The ferry went on time. It was clean and spacious. Enjoyable ride.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Ireland"

Sailing timings, priority boarding and Stena Plus
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Reviewed by Hugo who travelled with Stena Line on Stena Europe
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"Direct ferries"

Great crossing bought Premier tickets well worth it lovely lounge and great to have priority boarding and disembarcation staff very good
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Reviewed by William who travelled with Stena Line on Stena Europe
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"Rosslare to Fishguard"

Fantastic efficiency. This was for both parts of the return journey and particularly in response at our last minute to a request to change the sailing time. Always staff were courteous and helpful.
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Reviewed by Susanna Lee who travelled with Stena Line on Stena Europe
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"Holiday travel"

The transportation was great and accommodations were terrific!!
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Reviewed by Russell who travelled with Stena Line on Stena Europe
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"Trip to Ireland "

Haven’t used a ferry in years sailed from Fishguard to Rosslare So simple to check in and board, ferry facilities were great not to expensive and good choices, Duty free shop was good, decided to come back on the morning ferry I had a flexi ticket we just arrived, weren’t able to contact ferry beforehand it was no problem,
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Reviewed by Alex who travelled with Stena Line on Stena Europe
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"Trip to Ireland"

Everything went according to plan - prompt and efficient
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Reviewed by Hilary who travelled with Stena Line on Stena Europe
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"Stena"

Good service
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Reviewed by Kirsten who travelled with Stena Line on Stena Europe
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"Excellent service"

Very smooth check in, very well organised on/off boarding (car). Nice and comfortable I Hygge lounge. Spot on timings too. Friendly efficient staff. Duty free abit limited food OK.
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Reviewed by Stephen who travelled with Stena Line on Stena Europe
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"Ferry review"

Smooth journey on a stormy passage.
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Reviewed by Sharon Jones who travelled with Stena Line on Stena Europe
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"Not happy with the way I was treated by stenna"

Had to pay 121 euros for early return although I understood that the amount would be 20 to 30 euros
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Reviewed by Pamela who travelled with Stena Line on Stena Europe
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"Arrival in Fishguard"

Stuck in our car on the ship for over an hour will little communication from the crew - it seems the ramp was at fault but as this also happened the previous evening it is disappointing for what is otherwise an excellent service
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Reviewed by Kathleen who travelled with Stena Line on Stena Europe
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"Satisfied customer"

Unfortunately we were unable to catch the ferry as we caught covid. When I tried to change the booking it was too late. I thought I had altered the return for another time but I couldn't have done it right. We sailed a few months ago the same trip and were very happy with everything on the ship. Food,cleanliness staff all were good. We shall be booking again shortly.
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Reviewed by Henry who travelled with Stena Line on Stena Europe
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"Fishguard - Rosslare for the BH weekend"

A very calm crossing, well priced good quality food and very comfortable seating areas. The admin with Direct Ferries before the crossing was extremely tedious not being able to change the simplest of things. Very little communication before the trip made the process quite stressful.
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Reviewed by Lauraine who travelled with Stena Line on Stena Europe
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"Ireland visit"

I need help travelling and wheelchair assistance was provided and all care and attention throughout my outward and return sailing. Excellent service will use Stena again on future sailings
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Reviewed by Dorothy who travelled with Stena Line on Stena Europe
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"No air-conditioning in cabins"

The trip itself was good. Friendly staff but could not assist with broken air conditioner. When reporting was told " the fault is known and will be fixed. When I said I was feeling ill from the heat was told tovprop my door opened" which was not satisfactory as i have a disability and would not have felt safe sleeping with our door ajar. hi
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Reviewed by Jennifer Leighton who travelled with Stena Line on Stena Europe
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"Refund"

Stena explained that they were unable to refund the second booking I had made because I had made it through you. They said that I would need to apply to you for the refund. This I now do, please.
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Reviewed by John who travelled with Stena Line on Stena Europe
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"Our crossing from Fishguard to Rosslare"

The toilets need cinstant surveillance duribg the crosing. Peopleseem to have a prkblem fibding the flush button It makes for an extremely unpleasant experience using the facilities
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Reviewed by Brian who travelled with Stena Line on Stena Europe
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"Stena Ferries"

Very pleased with my journey , I upgraded to the Stena Lounge and was very impressed with the service that was given. The staff were very welcoming and efficient .
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Reviewed by Deborah who travelled with Stena Line on Stena Europe
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"On time enjoyable trip"

A well organised and enjoyable with polite and professional staff…..will certainly use this crossing with Stena again.
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Reviewed by Martin who travelled with Stena Line on Stena Europe
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"Friendly staff"

Helpful staff .
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Reviewed by Mary who travelled with Stena Line on Stena Europe
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"Toilets!"

Slightly disappointed on how dirty the carpets were on the ship on arrival, OK lots of people on board, but we was some of firt on there and not clean, no cleaning being done. The toilets were disgusting, on way back one set was owed. My wife used one, the smell was so bad and was so unclean refused to go back in. The toilets on other floor was not as bad but not clean. Staff were all very polite and helpful..
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Reviewed by David who travelled with Stena Line on Stena Europe
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"Great customer service"

We changed our return tickets and it was so easy to amend them!
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Reviewed by who travelled with Stena Line on Stena Europe
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"Ferry to Ireland"

Fairly standard crossing but there were a number of unpleasantly noisy groups aboard the return crossing
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Reviewed by Sheridan who travelled with Stena Line on Stena Europe
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"Trip to Ireland "

Easy to book and board ship, stena plus lounge excellent value for money highly recommend lovely staff on board
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Reviewed by Anne who travelled with Stena Line on Stena Europe
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"Quick and Efficient Embarkation & DisEmbarkation"

The Checking process on arrival at both Rosslare and Fishguard was very quick; the queueing was minimal and we parking on board was simple and a few steps from stairs to the reception area of the boat. The crossing was very smooth, the staff friendly. The cabin on the way back was clean and well prepared-even had a working colour TV set. Breakfast was served quickly and was tasty. There was ample space to walk around and enough seating around on comfortable seats. Access to outside decks was simple and a large area to walk around.
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Reviewed by Mark who travelled with Stena Line on Stena Europe
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"Long weekend trip to Ureland"

Good modern on board facilities and the rear lounge was a great idea. Special mention to loading staff at both Fishguard and Rosslare who did a great job getting us away on time.
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Reviewed by Sean who travelled with Stena Line on Stena Europe
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"Rosslare to Fishguard "

I got the Rosslare to Fishuard ferry this week and I could not fault the service. Staff were friendly
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Reviewed by Nicole who travelled with Stena Line on Stena Europe
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"perfect execution of the crossing"

The whole journey has been simple, comfortable and stress free, from the booking, to the sailing, and the disembarkation. We had booked the Stena lounge plus which has proven had good decision with plenty of space, comfortable and complementary drinks and food
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Reviewed by Yves who travelled with Stena Line on Stena Europe
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"Stena Line - Fishguard to Rosslare"

We had a good return journey to Ireland. It was on time leaving and docking there and back. Facilities on board were adequate for our needs
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Reviewed by who travelled with Stena Line on Stena Europe
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"Smooth crossing"

Once again a very comfortable smooth crossing.
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Reviewed by Noel who travelled with Stena Line on Stena Europe
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"Foot Passenger"

As the foot passengers are no longer allowed to use the gang way to depart from the boat, we were left waiting on the boat until all the cars had left so that a mini bus could come and pick us up to take to the terminal. The train was due to leave at 5.15pm and we were still on the boat. Once off and bag collected I had to run the 10 minute walk to the station and only just got it with a minute to spare as it was delayed. Please have a bit more respect for the foot passengers and trains, because they only do trains to Europort to coincide with the ferry times and if that train is missed we are stuck. Even a shuttle bus to take people to the station would help as it is a long walk with baggage also.
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Reviewed by Tina who travelled with Stena Line on Stena Europe
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"Initial perspective of the Direct Ferries"

Having gotten the best deal, I could at the time with extras I thought Nice! I was the third vehicle on board however...When I got to the Stena plus lounge it was full. How did these people get in front of me? This left me quite upset as both my wife and I are disabled to a degree. NOT GOOD! There are a multitude of other issues Factors that really annoyed me too.
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Reviewed by John Hayes who travelled with Stena Line on Stena Europe
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"Trip to an from Ireland"

smooth and comfortable crossing in every way!
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Reviewed by Sandy who travelled with Stena Line on Stena Europe
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"Rosslare - Fishguard Ferry"

Generally very straighforward and comfortable. One criticism: I am dairy intolerant. I did not want a full breakfast, but your Barista coffee shop had no food which was dairy-free other than a packet of crisps. Not well thought out. I'm not coeliac, so didn't need to check gluten but I hope you cater for coeliacs.
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Reviewed by Michael Ferraro who travelled with Stena Line on Stena Europe
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"Not happy"

Ammended my return crossing on my account three days before hand. When I checked in I was charged 70 euro even though the ferry was half empty. When I checked in
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Reviewed by Ronald who travelled with Stena Line on Stena Europe
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"Ireland trip"

No problems with the trip,just a poor experience when disembarking. Why is there no clear instructions with regards to starting car engines? We were sat for 25 minutes, whilst all around us people were running their car engine, on an enclosed deck. My wife suffers from health issues and had a panic attack, due to the exhaust fumes. There should be clear instructions NOT to start cars until told to by Stenna staff. There is nothing pleasant about exhaust fumes,and potentially could result in a serious health emergency. This experience sullied what had been a very pleasant trip.
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Reviewed by Ian who travelled with Stena Line on Stena Europe
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"Facilities on Stena Line Fishguard to Rosslare"

On the whole the facilities were adequate. I reserved a cabin that was clean but definitely needed an overhaul of the decoration and maintenance. The main restaurant staff, although extremely polite didn't seem to know thier left from thier right or who was covering what station at what time very disorganised and not good value for the money.
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Reviewed by Anthony who travelled with Stena Line on Stena Europe
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"Plain sailing"

It was my first time in 32 years visiting a dear friend in Ireland and it was a wonderful week I will never forget. But I have to say the journey both to Rosslare and back to Fishguard was extremely enjoyable. The staff were very friendly and approachable and only to happy to answer any queries. The Irish sea which we all know can be a bit bumpy at time was sublimb both ways, calm and Tranquil the whole way. A massive thank you to all concerned. John DEBARR-O'DONNELL
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Reviewed by John who travelled with Stena Line on Stena Europe
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"Nice ride"

Wow, what a pleasant surprise. The voyage went quickly and we had a great time. More food options would have been a plus, but the first class cabin was nice. I would do this again.
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Reviewed by Rob who travelled with Stena Line on Stena Europe
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"Disappointing Stena Plus experience"

We are regular users of ferries to France and Ireland and always opt for the upgraded tickets for comfort and priority boarding. On our trip from Fishguard on 18th August, we were last to board with our small campervan as were another couple in a campervan whom we saw in the Stena lounge. Because we had boarded so late the complimentary nibbles were extremely depleted as the boat was busy. I waited for these to be replenished as on other boats but they were not. In contrast, on our trip from Rosslare on 30th we were first on. We had arrived at the port 2hours before sailing as we had for the trip out.
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Reviewed by Andrew who travelled with Stena Line on Stena Europe
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"Stena Feedback"

Excellent trips on both occasions - very comfortable surroundings - both trips on time - wonderful crew members.
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Reviewed by John Wort who travelled with Stena Line on Stena Europe
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"Straightforward"

Excellent service, on time, hassle free
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Reviewed by who travelled with Stena Line on Stena Europe
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"Hassle free trip "

The booking process, check in & boarding process were easy. I booked the hygge recliner seat which was fabulous with great views from the back of the ferry. Catering was adequate. It took a long time to disembark but the ferry was very busy.
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Reviewed by Melanie who travelled with Stena Line on Stena Europe
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"Stems line"

Excellent service throughout. Couldn't start our van on arrival and staff were so helpful and got us going.
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Reviewed by Oliver who travelled with Stena Line on Stena Europe
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"Sailings were great, return check in not so great"

The only problem I encountered was checking in on the return part of the service . When I went to check in the associate sent me back to the main building because he didn't have my return in the days sailings. I had requested a changed return date 5 days prior with Direct Ferries. It took a future 30 minutes at the main building to sort out my sailing, 20 minutes of that was waiting in line s
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Reviewed by John who travelled with Stena Line on Stena Europe
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"Lovely Stena Ferry trip"

Lovely crossing, friendly staff, nice fish and chips watching the sun set and porpoises swimming alongside, arrived a tiny bit ahead of schedule!
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Reviewed by Kate who travelled with Stena Line on Stena Europe
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"Dated ferry but a smooth crossing. "

Had a smooth & on time crossing 26/7/22. The ferry is dated & could do with improvement, The free WiFi was all but none existent maybe that's why it was 'free' therestaurant appeared a bit hectic at one point? The fish & chips was OK chose that as no menu obvious. Bit over priced for what it was at £13 with a cup of tea. Otherwise a pleasent trip. Would I recommend to a friend I've put yes until there is a better option!
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Reviewed by Martin who travelled with Stena Line on Stena Europe
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"Efficient and comfortable "

Travelling with Stena Line was easy to book. Getting on and off was not overlong. Once aboard I quickly got a key to the berth and managed to recover from the early home start time. Very happy with the service.
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Reviewed by Michael who travelled with Stena Line on Stena Europe
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"Enjoyable comfortable experience"

Great start to a break to Ireland. Ferry on time, very friendly, helpful staff on board. Plenty of seats, refreshments and snacks to be enjoyed throughout the journey. Look forward to our next trips
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Reviewed by Laurie who travelled with Stena Line on Stena Europe
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"Unhygienic "

The standard of hygiene was disgusting. The toilets were the equivalent of a trip to Glastonbury. When I complained about them I was told by a memener of staff that it’s a problem of waste and sanitary products rendering the units unusable, I was told it is because people don’t know where the flush is!! I suggested making signs explaining that rather than leaving it. I have always enjoyed This ferry crossing before - today it was disgusting. Just not good enough on basic hygiene.
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Reviewed by Rosemary who travelled with Stena Line on Stena Europe
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"ferry trip"

Great sailing between Fishguard and Rosslare which probably with great weather made it less choppy
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Reviewed by Sara who travelled with Stena Line on Stena Europe
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"Stena Ferries good, Direct Ferries not"

The trip with Stena was fine - on time and trip ran smoothly. The service from Direct Ferries was not. Direct Ferries automatically list the eldest passenger as the lead passenger even though I had done the booking and paid for it. When my father died it was impossible to amend the passenger list on line or to find a phone number to speak to someone to get the lead passenger changed. Eventually found an email address and manages to sort it out. However when we got to the ferry port the Dieect Ferries booking still had my father as the lead passenger. While Stena had the correct passenger list we did not and this caused unnecessary stress for my mother at a time of deep mourning. Next time I will book with Stena directly as they have customer service numbers where you can call and speak to real people.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Old boat"

Great staff. Old manky boat. Food poor.
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Reviewed by Brian who travelled with Stena Line on Stena Europe
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"Shame about cars firing their engine whilst waiting to disembark"

Lovely crossing, however when it was time to drive off, we had to wait for over half an hour sitting in our cars , it was hot and many cars fired their engines and kept them running for half an hour. The fumes were toxic and I felt sick and started to panic. Why on earth the Stena line company tell drivers to wait till they are told to start their engine??? It should not only be a rule but staff should ensure that no engine runs until the time comes. People are selfish, and there are so many who do not give a damn about pollution and the safety of others!! Please please change your company rules!
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Reviewed by Veronique who travelled with Stena Line on Stena Europe
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"Wonderful "

Wonderful experience from start to finish
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Reviewed by who travelled with Stena Line on Stena Europe
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"Ferry to Rosslare "

Always travel with Stena when needing a ferry crossing. Excellent boats and deliver a excellent service
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Reviewed by Colin who travelled with Stena Line on Stena Europe
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"Ferry crossing from Fishguard to Rosslare and return"

Very good crossing each way. Easy to book and quick boarding. No hassle journey
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Reviewed by Susan who travelled with Stena Line on Stena Europe
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"Superb"

A lovely crossing.
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Reviewed by Leonard who travelled with Stena Line on Stena Europe
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"A satisfied customer "

Booking on line was easy, we enjoyed using the lounge and our cooked meals were good. All in all very good experience.
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Reviewed by Garry who travelled with Stena Line on Stena Europe
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"Fantastic comfortable trip"

I would highly recommend using Stena line to travel to Ireland and back and to upgrade to use the Stens plus lounge as it is very comfortable and well worth the money.
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Reviewed by Louise who travelled with Stena Line on Stena Europe
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"Fishguard/,Rosslare return ferry"

The premium class was well worth the extra money. A quiet lounge to relax in with tea, coffee, soft drinks and snacks available.
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Reviewed by Robert who travelled with Stena Line on Stena Europe
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"smooth crossings"

a very efficient enterprise.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Hell journey home"

No sailing when arrived at port. Extra 450 miles
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Reviewed by Gary who travelled with Stena Line on Stena Europe
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"Good Experience"

We travelled via Stena Line from Fishguard to Rosslare and then returned 2 days later. Going out the boarding was on time and the trip across was good. However, when at Rosslare waiting to board to return home, we were delayed by 2 HOURS and did not even get an explanation as to why or even any update whilst we were all waiting in cars. On return choices of sandwiches were limited as didn't look like it was stocked for a full ship.
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Reviewed by Karen who travelled with Stena Line on Stena Europe
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"Delayed departure"

The actual sailing was very smooth, although services were slow due to lack of staff. Unfortunately, the sailing was delayed by nearly two hours with no explanation being provided by any of the available staff. This caused us some annoyance and concern as we were travelling with our pet dog. It would have been helpful to know what our expected departure time was to have ensured our pet was toilets sufficiently.
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Reviewed by Mark who travelled with Stena Line on Stena Europe
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"Horrendous outbound journey"

Four hours of 120 kids screaming and playing football on deck and not one member of staff stopped them.
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Reviewed by Steffanie who travelled with Stena Line on Stena Europe
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"Delayed - no explanation "

The ferry was delayed by over 2 hours. During the waiting we were not made aware of how long we have to wait for, or reasons for delay.
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Reviewed by Oleksandr who travelled with Stena Line on Stena Europe
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"Trip to Ireland"

We travelled to Ireland by car with our 2 dogs, it was the first time we had travelled with the dogs and we were not sure how they would react, we left them in the car for the crossing and they were fine. The crossing was OK, the ship wasn't full so there were plenty of seats, everything was very basic but did the job.
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Reviewed by Christopher who travelled with Stena Line on Stena Europe
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"Great "

Great service friendly staff! Clean and safe
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Reviewed by Matthew who travelled with Stena Line on Stena Europe
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"Ireland adventure "

Brilliant service from my experience no issues
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Reviewed by Kevin who travelled with Stena Line on Stena Europe
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"Very Expensive "

Would like it to be much cheaper
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Reviewed by Carol who travelled with Stena Line on Stena Europe
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"Won’t use stena again"

Got to fishgaurd in plenty of time only to be informed ferry will be delayed leaving with no good explanation why it will be eventually 2hrs late leaving and the ferry wasn’t even half full. And to top it off on our return from Rosslare we arrived in plenty of time 3 hours to spare ferry was in, we waited and waited no updates from staff or notice boards and then some 2 hrs late leaving again. When asked loading staff they stated that it was because they were over worked yet a text stated that they were late arriving, some how I don’t think that was true as the ferry was in in plenty of time. The ferry wasn’t even half full so can’t really see how they were maxed out. Dreadful service springs to mind.i wouldn’t of minded if the return ferry was late arriving but already in port for 3 hrs prior to leaving it makes you think why bother using this service. On speaking to other passengers on the service they stated that their ferry was late leaving Fishguard when they travelled and this seems to be the norm. Maybe next time a proper explanation and offer some compensation wouldn’t go amiss and better updates rather than being lied too.
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Reviewed by Mark who travelled with Stena Line on Stena Europe
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"Stena line"

Ferry was on time with no problems. We paid to stay in the Lounge and it was nice to have a comfy seat and drinks
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Reviewed by Karen who travelled with Stena Line on Stena Europe
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"no Sleep Cabin"

We booked a sleeping cabin and got paired with a cabin with screaming children so got non sleep!!!
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Reviewed by Kemble who travelled with Stena Line on Stena Europe
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"Good Value Easter trip"

Last minute trip to Dublin led us to try footpassenger route. Although the carparking has changed which was a little confusing but the trip by boat was easier, cleaner and more enjoyable than any of my previous trips by boat many years ago. We booked a cabin which i would reccomend. Worst part was that my son lost his the charger for his switch. his fault but impossible to retrieve it as very difficult to speak to anyone once youve left the boat. Good value but make sure you have everything with you cos if you leave it behind you will never see it again.
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Reviewed by Christopher who travelled with Stena Line on Stena Europe
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"great sailing"

Very smooth sailing and lots to do onboard
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Reviewed by Enrico who travelled with Stena Line on Stena Europe
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"Customer Service "

The customer service of everyone on the ship was amazing , everyone was cheerful and polite and a pleasure to talk to
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Reviewed by Geraldine who travelled with Stena Line on Stena Europe
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"Cabins not transferred after service cancelled "

Very poor customer service from Irish ferries
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Reviewed by Tim Wainwright who travelled with Stena Line on Stena Europe
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"As easy as Pie"

Virtually empty ferry allowed for very speedy boarding, loads of room and a completely hassle free journey. Nothing untoward at all.
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Reviewed by Neil who travelled with Stena Line on Stena Europe
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"Service with a smile"

We arrived in our Motorhome 45 minutes before sailing and presented our tickets and travel documents to a lovely lady in the Kiosk she asked if we had our passenger location forms and we replied in the affirmative and she waved us through with a smile. We were waved onto the ship immediately and were guided to our parking spot by three deck stewards to park right at the front of the lorry deck. Then my wife who is disabled, made a mistake and went through the wrong door!! We went up towards the crew quarters, lots of cheerful shouting and we were guided to the proper door to the lift up to deck 7. We then had a very pleasant snack in the restaurant and retired to the lounge where we spent a restful 3 hours having lunch all served by an always smiling waitress, My only complain was despite not being very crowded the Wi Fi was really slow and poor. Al together a really pleasant smooth crossing and a wonderful start to our holiday in Ireland
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Reviewed by Andrew who travelled with Stena Line on Stena Europe
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"Stenna Europe "

The ship was nearly 3 hrs later Disaster
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Reviewed by Patrick who travelled with Stena Line on Stena Europe
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"Awful food"

£25 for 2 breakfasts and coffee. I don't mind paying for decent food but breakfast was awful. We were 1st in the queue and expected everything to be fresh. Instead toast was hard, eggs overcooked, bacon like a shoe sole and everything cold. Did speak to a staff member but he was totally disinterested
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Reviewed by Robert who travelled with Stena Line on Stena Europe
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"Oh dear!"

The crossing was cancelled. I have sent an email and am still awaiting a response. I am not impressed given the circumstances and considerable inconvenience suffered. This should be your problem not mine.
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Reviewed by Nigel who travelled with Stena Line on Stena Europe
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"Thank you"

We had a lovely trip across to Ireland and the staff were excellent. We had a cabin both legs of the journey which was a life saver with kids.
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Reviewed by Margaret who travelled with Stena Line on Stena Europe
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"wales trip"

Direct ferries could not be contacted when needed and I will never book with Direct Ferries again. . Stena Line were 100% helpful and I would be very happy to use them again.
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Reviewed by Linda who travelled with Stena Line on Stena Europe
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"Could be better"

The experience needs to be refined, catering staff need training and food quality was disappointing. Toilets were in a dire state and by the end of the journey they were all blocked and full.
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Reviewed by Brett who travelled with Stena Line on Stena Europe
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"Kennels are just awful, the car is a better option."

We took our dog with us and upon seeing the kennels, chose to leave him in the car instead. There was no security (locks on kennels or key code to get into them) so anyone could go and take our dog. They look awfully sad, no effort to make them remotely nice for the dogs. On the way back, given that it was a longer journey, we thought we'd see if we could make them nice. Didn't even try as there was sick all over the kennels, not been cleaned up from the previous journey. Absolutely disgusting. I don't understand why, given the number of people who had dogs on the ferry, there isn't a dog friendly lounge where we can bring our pets. Especially given there was human sick multiple places on the carpet upstairs, kids making a mess etc, it's not like having a dedicated dog space would make the ferry any less pleasant. Another annoyance was despite us being among the first to the ferry, our queue were the last to board both times and last to get off the boat. Bit frustrating when you've sat there for an hour and see cars just arriving getting on/leaving first. Added time to an already long journey. Otherwise, the ferry was on time, the cafe was OK (though pricey) and we were kept up to date with arrival times. Would use again perhaps through lack of choice, though perhaps leave the dog with a boarder at home and arrive later to get boarded.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Simply the best"

This was my first time travelling with Stena line. I brought 2 big bags thinking, im going to have to keep these on me for the few hours. When checking in I found out through Staff I could check them in. FOR FREE. Being 5 months pregnant this was just a life saver. I won't lie, luckily I fell asleep for most of the trip however I can say the couches are really comfortable! They also didn't sell iced coffee or tea, which I was disappointed with however, the staff honestly went the extra mile and said he would try his best to make one for me. I got a Hazlenut iced Cappuccino. It was EXQUISITE. Also met some lovely people too on board, in the outdoor area. After disembarking, the staff continuesly helped, brought my bags out for me and left me with my husband. Stena line, from now on, will always be my first choice. Thanks to all the staff and stena line for employing such kind & caring people.
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Reviewed by Sarah who travelled with Stena Line on Stena Europe
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"Ferry crossing to Wales"

Very comfortable voyage on a very clean boat. Thanks stena
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Reviewed by Mark who travelled with Stena Line on Stena Europe
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"a week on the Guinness, I mean working..."

I had the opportunity to work at various places in Ireland and as they started in the south I travelled from Fishguard. The whole Stena experience was very easy from booking to boarding. The fish and chips was delicious and as storm Arwen had just left the Irish sea it was a very calm crossing. Just short of 3.5 hours of which I slept through 2!
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Reviewed by Doug P who travelled with Stena Line on Stena Europe
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"7 hour delay with poor communication and insulting 'compensation'"

17/11/2021 ferry, Fishguard/Rossslare at 1830 became 0130 hours. Text and email at 1455 informed us of change to departure time of 2300 hours. 1606 hours text informing us of 2100 hours departure. 2241 hours informed us Stena Europe had docked. Waited another 1.30 hours watching lorries disembarking. Eventually embarked at 0100 and sailed at 0130 hours (18/11/2021) No update communication from 1606 hours. To add insult to injurty, we were offered £15 vouchers to spend on food/goods. NO food available except coffee from machine and serviously unpleasant chips. Given voucher to spend on next Stena trip offering 20% with unique code. I discovered this morning that this is an invalid code. Equally insulting was the captain informing us that Stena was taking several days to do 'catch up' from a ship out of commission. Stean knew it was running late on this crossing and still insisted until 1455 we arrive Rosslare port for 1`815 hours. Totally appalling service.
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Reviewed by Rosaleen who travelled with Stena Line on Stena Europe
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"The ferry that never went anywhere "

I’m very disappointed that after driving 5 hours from Dorset ,And going through police checkpoints etc and awaiting to board ship and in the queue for best part of2 hours to be told their is a problem with the ship so it was cancelled .after sleeping in my car hopefully I have booked tonight at 23.45 on the 23rd November fingers crossed 3rd time lucky. So I am now wanting a refund again .so looking forward to your normal prompt service thanks Peter Strugnell ☹️👍
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Reviewed by Peter who travelled with Stena Line on Stena Europe
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"Anniversary trip to Ireland"

The worst customer service I have ever come across No communication that outbound delayed 9 hrs, despite having phone and email details, so we only found out on arrival at port, and only got to hotel at 5.00 am, 9 hrs after planned Anniversatu dinner Poor food/ cold lounge on board Return trip also delayed ~2 hrs and again no comms and cold lounge /awful food Very unlikely we will use Stenas again
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Reviewed by Richard who travelled with Stena Line on Stena Europe
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"Awful experience "

Worst experience of my travels. On Thursday the day before my ferry at 3pm I received my text saying that my ferry on Friday the 19th of November departure time was changed from 7:30 to 4am. I received just over 12 hours notice which I felt was very short but I thought yano these things can happen. It was annoying but I could get over that. Then I had a return booked for Sunday the 21st at 11am. They ch ages that time to 1pm without ever informing me. Why I wasn’t informed is beyond me, it’s usually something I would need to know as I would’ve shown up 2 hours early if I hadn’t received a text at 5am saying that my ferry was cancelled and I would be able to get the next ferry at 23:45. 12 hours after my ferry was suppose to leave. We got to the port for our ferry and it was 1:30 before we even got to board the ferry at nearly 2am before we left. I don’t know how a service can be so mixed up with its time and it has been the worst experience. I would not recommend using this ferry service to anyone at all and will avoid using them again myself
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Reviewed by Ciaran who travelled with Stena Line on Stena Europe
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"Wrong timing advice"

I returned on the Fishguard Rosslaire ferry yesterday morning. The 13.00 ferry was rescheduled for 10.30. You sent me a text message telling me it was 11.30. If I had not allowed more time I would have missed the sailing.... I feel this was a very bad error and hope you are more exacting with your messages in the future. Thank you
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Reviewed by Susanne crascall who travelled with Stena Line on Stena Europe
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"Late and no vaccination checks!!"

I’m not sure if this trip was a training session but it felt like it! Despite having a text the day before to say it was on time we arrived in good time to still be sitting in a queue in the car gone the time the ferry was due to leave so we had been sat in the car for over an hr 1/2 needing the loo ! Not ideal Unlike the Liverpool ferry where we were greeted with very friendly care on arrival to reception area we were left to work out where to go etc. I didn’t hear announcements about food only one about duty free We went for food to find one counter with a bunch of trainees it seemed all not knowing what portions to give each meal and no hot chocolate, we were handed the cutlery from behind the til handed with no napkin so I had to ask for a wipe ! Or fresh set I could pick up myself ! On Liverpool ferry all cutlery were wrapped with serviette in a little pack Not very impressed and to top it all we were not checked for vaccination cards on departure or arrival nor were our passports ! From EU to U.K. this needs sorting out !!
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Reviewed by Richard who travelled with Stena Line on Stena Europe
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"Left waiting with f--k all information "

In this day of digital information I simply don't understand how you can leave people stranded with f--k all information?
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Reviewed by Seamus who travelled with Stena Line on Stena Europe
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"Pleasant quiet, crossing"

The food was disappointing. The restaurant was only open for a short period but the food was already only warm. Very helpful staff helped us charge our phones! Ship left and arrived early and embarcation was efficient.
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Reviewed by Malcolm who travelled with Stena Line on Stena Europe
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"Great staff "

Nice and relaxed trip in the plus lounge. Staff very helpful.... went to the trouble of getting me a diet drink bottles from the other end of ship as the diet drinks had ran out in the lounge.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Ireland"

With the current situation and the lockdown I must say everyone on the outbound and return journey were outstanding.
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Reviewed by Gina harvey who travelled with Stena Line on Stena Europe
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"A disaster "

Running over 2 hours late, will make me miss my ferry back, after my delivery... Staff very friendly.
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Reviewed by Frank who travelled with Stena Line on Stena Europe
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"Wedding Trip"

The facilities on board very good, bith our sailings were very quiet and we had chosen to pay for Stena Plus Lounge. Disappointed only with complete lack of information around tge delayed crossing on our return from Rosslaire we boarded around 30 minutes after departure time. So were getting cold in the car waiting.
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Reviewed by Terence who travelled with Stena Line on Stena Europe
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"Thank You"

Despite the severe weather conditions on both the outward and return journeys I am very grateful for Stena for ensuring that the ferry crossings happened with the minimum of disruption. The staff at Fishguard were extremely helpful on the outward journey and very quickly arranged a transfer to Holyhead where the ferries were still running.
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Reviewed by Antony who travelled with Stena Line on Stena Europe
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"Cancelled"

You cancelled the boat as we arrived at the port, you said you would refund our hotel night stay ect ,never did, you said we would get complimentary breakfast on the morning boat never did , not very good.... Will be following up as you haven't replied to my emails as of yet
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Reviewed by Paul who travelled with Stena Line on Stena Europe
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"Return trip"

We recently did a return trip, on way there it was absolutely packed with drunk rugby fans, so difficult to get a seat, very loud and all toilets were covered in sick and broken by half way across, it was a nightmare. On way back, it was lovely, very quiet and toilets worked properly. Staff were very pleasant.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Great trips "

We used the fishguard to rosslare and did the return trip On the way there the channel had a gale force wind and was very rough, so the captain put out stabilisers and took a longer route to try his best to achieve comfort and reduce passenger discomfort Yes we were slightly later - 2 hours- but compared with vomiting that was a great result. Good communication at all time. Very impressed with all aspects of the journeys. Route home was smooth and 2 hours quicker... communication leading up to the trip was great too!
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Reviewed by David who travelled with Stena Line on Stena Europe
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"Felt it could have been better"

Booked fine. 4 hour uk side journey for me, about an hour into it we get a text stating check in starts @ 21:15, Boarding starts 22:45 and ends 23:15, if your late you may not be allowed to board. Fair enough, we arrive 22:30 and check in. We start to board 11:10 having waited in line. The ferry is almost empty and has a skeleton service crew. Crossing was a shade bumpy, the stabilizers were hammering for most of the crossing, most of the toilets were locked, decidedly cold on board, your options to stretch out for a kip limited unless you upgraded to cabin. Quite why the kids play area was running video shows at volume somewhat defeats me. Staff were friendly and apologetic. We arrived a little ahead of schedule and disembarked smoothly. All In all I'd pay the extra £10 and use Irish ferry's, where there is a warm lounge, comfortable seating to lay out on, ( provided you remove your shoes).
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Reviewed by Tim who travelled with Stena Line on Stena Europe
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"Staff on there mobile phones"

Very rough crossing Food good Staff very friendly but you have to break them from there mobile phone trance.zThey should be made to put them away just a bit of advice looks very unprofessional
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Reviewed by who travelled with Stena Line on Stena Europe
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"Christmas in Ireland"

Sailing departed early in both directions and arrived at the advised ETA. The cabin was clean and comfortable. Refreshments were more than adequate and reasonably priced. I would happily recommend Stena Line.
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Reviewed by Philip who travelled with Stena Line on Stena Europe
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"Rosslare journey "

I enjoyed my recent travel with Stenaline. It was comfortable the ship could be doing with an upgrade but was clean and tidy.
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Reviewed by Bernadette who travelled with Stena Line on Stena Europe
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"Fishguard - Rosslare return"

Easy boarding and disembarkation, good information prior to leaving port, on time and comfortable crossings
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Reviewed by Richard who travelled with Stena Line on Stena Europe
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"Stena "

We booked the lounge and although it was a mild day, the room was so cold we had to leave and sit elsewhere. Blankets should be provided in this room.
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Reviewed by Bernadette who travelled with Stena Line on Stena Europe
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"Unfortunate experience"

Booked the ferry in August, return trip for car and 2 pax in Stena Plus Lounge for a visit to Ireland over the New Year holiday. Changed my car in November, so changed car details on booking and received confirmation of change still showing return trip for car and 2 pax in Stena Plus Lounge. Got to Fishguard on 28 Dec and was denied boarding as Stena Plus passengers as Direct Ferries had made booking with Stena on Standard basis and there were no spare seats available. Tried phoning DF while waiting to board to get the booking sorted out for the return leg, but DF automated phone system got as far as saying 'you are in a queue and you are the' and then went silent. Gave up after 10 mins waiting and tried again Sunday morning. Same problem with automated phone answering with queue message crashing, but at least after 5 mins wait actually got a person on the line. Could not correct the booking as all Stena Plus seats on return leg booked. Appears that DF computer had cocked up and cancelled the Stena Plus seats with Stena when changing car details but had not corrected information on my DF booking which was still showing the Stena Plus seats as confirmed. Did get credit for cancelled seats but caused some anguish at Fishguard and rather spoiled the trip.
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Reviewed by Geoffrey who travelled with Stena Line on Stena Europe
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"Efficient and punctual service. "

Would recommend this Ferry service. Very punctual and comfortable. Had dinner on the ferry in Fishguard-Rosslare route and return leg. Food was fine.
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Reviewed by John who travelled with Stena Line on Stena Europe
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"Not disability friendly"

Booked to travel to Ireland for Funeral, quickest easiest way as my partner uses a wheelchair and do not trust baggage handlers at airports. Hired a motorhome so we had somewhere to stay and could get around easily. Price was over £500 due to Motorhome length of 6.99mtrs. Phoned up and informed them we needed 3mtrs to our passenger side for wheelchair retrieval from motorhome garage using ramps. Going over was given Assistance hanger for windscreen to inform of help required and special requirements, also told to put hazards on and Blue badge in windscreen. Told booking cabin of requirements also. Loaded onto deck 5 and guided into middle lane with both lanes already full. Stopped as it was not suitable for us, told loader we needed space, he said "we should have told them before", i said "we had twice even phoning up". He apologies and had to get everyone behind to reverse. Finally got into a suitable spot. Unloaded chair and partner. Got to lift to find VERY close to top of stairs (not good), lift was small, partner had to drop footplates and put her feet either side of chair front to allow doors to close, I could not fit in with her either. Came out of lift on deck 8 Restaurant, again stairs right outside lift doors. Food was also leftovers from previous crossing as night time crossing, and some things not available on late night crossing, not great. They only had what was out under the heat lamps. Kitchen staff that don't cook or make sandwiches. Journey back made special mention to Booking cabin of requirements. Told 1st loading person, told 2nd loading person. Was guided onto deck 3. was first guided to left hand wall, informed loading person of needs and was moved to right side wall. Unloaded chair went to go to lift, NO ramps to lift on deck 3 as mainly for HGV use. Luckily my partners wheelchair managed to climb this 3inch metal threshold with a bit of a shove. Same lift as same vessel. went upto deck 8. Asked for Disabled loo to find it was on deck 7 with no signs to say so. Oh how disabled travellers are thought about.
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Reviewed by Michael who travelled with Stena Line on Stena Europe
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"Toilets"

The toilets were appalling. All blocked on first sailing and some still out of order a week later on the return journey.
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Reviewed by Helen who travelled with Stena Line on Stena Europe
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"Ireland to England "

Excellent
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Reviewed by Luis who travelled with Stena Line on Stena Europe
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"Appalling trip, the worst ferry trip ever."

Was booked on a crossing two days prior to the sailing we finally took. This was due to cancellations by Stena, due to a bad storm in the Irish Sea. We had booked a comfort class cabin for this trip & on boarding, we were told it had been re-sold to someone else- unbelievable sharp practice from Stena.
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Reviewed by Leo who travelled with Stena Line on Stena Europe
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"Duty free"

I have travelled on various ferries between Fishguard/Pembroke & Rosslare, the Stena line ferry this time had the best duty free shop and lovely shop assistant. The deals were ok but greatly improved by a further 20% discount on beauty products, making some products especially from Molton Brown very good value.
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Reviewed by Nicholas who travelled with Stena Line on Stena Europe
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"Stena"

Lovely ship. Lovely crossing. On time. The only complaint is that it was very cold onboard. Came off the ship sneezing and had a cold for a week.
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Reviewed by Jan who travelled with Stena Line on Stena Europe
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"Freezing"

I booked a seat in Hygge and the heating was broken.......cold for over 3 hours - Yes I could have sat somewhere else but when you pay extra you expect things to work.
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Reviewed by Daryl Hawkins who travelled with Stena Line on Stena Europe
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"My trip on the high seas"

The Stena Europe is a big ship; it had to be to overcome the stormy seas on my recent trip across to Ireland and back. I had a premier ticket that offers accommodation in the Stena Plus lounge. As I was very tired from a 4 hour drive early in the morning, the high backed reclining seats were a God send, and I was able to regain some energy on the trip. The voyage wasn't smooth, although it wasn't too bad - in fact, I hardly noticed it, as I tend to get some excitement from adversity, and the ship was safe and stable whilst rocking around. The only poor aspect was the food. I've had some really great food on board channel crossings recently, so there is no excuse in delivering poor food. This is important consideration, particularly at normal meal times - breakfast on the way back, for example. Good food can make journeys special rather than tedious.
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Reviewed by Derek who travelled with Stena Line on Stena Europe
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"Crossing to Ireland "

Amazed simple good Irish food like chowder and granary bread not served. Missing a trick. Late by two - three hours hardly their fault ?
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Reviewed by Elizabeth’s who travelled with Stena Line on Stena Europe
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"Great crossing"

Well organised and everything on time. Friendly and helpful staff. Would like to be able to collect the Stenna points for my booking though
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Reviewed by David who travelled with Stena Line on Stena Europe
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"Ferry bw Fishguard and Rosslare"

All went smoothly, speedy check-in and boarding, ferry did well in choppy waters thanks to stabilisers, lots of room on board, food is better in cafe than restaurant. Only problem was toilets which had issues but staff proactive in resolving these.
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Reviewed by Natasha who travelled with Stena Line on Stena Europe
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"The ferry"

Great service , the loading, the passage and the arrival ...great trip ,also the dealing with changing the dates of travel ....superb.....highly recommended
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Reviewed by Kevin who travelled with Stena Line on Stena Europe
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"Fishguard to Rosslare"

The trip across the Irish Sea was very comfortable despite the light roll of the vessel. The Welsh Male Choir who was on the ferry provided free entertainment
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Reviewed by Garth who travelled with Stena Line on Stena Europe
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"Fishguard/Rosslare/Fishguard "

Apart from delays on both the outward and return journeys, which were outside the power of Stena, the service was acceptable. Stena Europe is a larger, more superior ship than Stena Nordic but both performed satisfactorily.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Bad Luck or Bad Maintenance ?"

Four hours late crossing to Rosslare, two hours late returning to Fishguard. The vessel had just come from a refit in Turkey, obviously a cheap option for the company. The staff tried very hard to play down the problems, at first blaming the weather, but the "technical problems" were nothing to do with the weather. Doors & ramps not closing, reduced menus due to the kitchen not being fully refurbished are just two of the problems passengers encountered. Obviously loading doors being faulty is a major safety concern. Conclusion - first and last experience with this company. We do intend to see more of this beautiful country, but next time we will choose Irish Ferries.
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Reviewed by John who travelled with Stena Line on Stena Europe
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"Horrendous"

Ferry was delayed arriving to port then they couldn’t shut the main doors or re open them when we docked so added more hours into the journey. A 3 hours crossing turned into 7 hours. We finally got to the expensive AirBnb we booked at 23:30. What a waste of money.
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Reviewed by Sion who travelled with Stena Line on Stena Europe
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"Overnight bliss"

Lovely, gentle crossing to Rosselare from Fishguard after yesterdays ferry was cancelled due to storm Lorenzo.. Was expecting a stormy ride, but fortunately it was very smooth
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Reviewed by Paul who travelled with Stena Line on Stena Europe
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"A very comfortable punctual crossing"

Unusually we chose †o †ravel in the club lounge and it was very comfor†able and quiet. The sailing arrived on time. We would certainly consider doing this again if the price was right.
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Reviewed by Jennifer who travelled with Stena Line on Stena Europe
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"Jinxed trip?"

Storms at the beginning of October had created delays in the schedule. Stena had done sterling work in catching up - reducing the delay to just two hours but they are constrained by needing to sail for around three and a half hours in every six. This is the basic flaw in their business model. There is very little contingency time. Having achieved a good recovery, they then lost a further hour and a half with need for unrelated repairs. Eventually we arrived four hours after the scheduled time. Stena need to publicise on their booking website what their policy is for recovering delays AND details of a weblink that can be used by booked passengers to gain information about revised timings. This is not to denigrate efforts of Stena staff - but communication of information is a vital ingredient in all this. Having made these comments, thanks are due for the delay voucher received. I enjoyed the fish and chips for which I exchanged it!
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Reviewed by Alan who travelled with Stena Line on Stena Europe
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"Good company to use"

I was our first trip for many years to Ireland and we where pleasantly surprised how comfortable the ferry was. Lots if seating area and good facilities. Rough crossing but ship handled it very well.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Late “No Worries!!"

Are ferry time was due to leave Rosslaire at 18.10 ,we arrived early ,our choice due to heavy rain , so we arrived actually arrivered at port at 15.30. We were 4th there .every body was still waiting to board at 18.45 ,no information or staff to speak to . The ferrt left port at 19.45 , there was a swell on so it had to tack across so it arrived at 2200hrs !we we then kept waiting for a further 40min down on the car deck sat in our vehicles . The captain made a brief apologie for being late ,very casual . We still had a further 4hrto drive across wales . Our journey was a marathon in total from Dublin ,which I hasten to add is only 2hrs from port , was14hrs in total ,this cost us over £300 plus fuel.Flights were only £150 return for 2 , we certainly will not be using the ferries in the future . If that had been an airline they would have to pay you compensation! Passengers we not even offered a free tea or coffee 2 out of 10 from me . They are only interested in lorry business. Kett
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Reviewed by Christopher who travelled with Stena Line on Stena Europe
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"Efficient & friendly service"

Despite a delay & big detour due to bad weather, we were all kept well informed with updates. Staff were extremely friendly & professional. A lovely woman checked on everyone individually to see how we were feeling. Most pretty queasy. Car port staff all cheerful & friendly & one checked up on me on departure, as I had been worried I might need a jumpstart on my van!
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Reviewed by Julie who travelled with Stena Line on Stena Europe
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"County Wexford trip"

Awful ship. My father is a wheelchair user. The facilities are not at all wheelchair friendly. The lift is far too small and too tight to manoevour. The lift is right next to the busy stairs to the car decks. Awful awful awful. Doorway to lounge far to narrow for an elderly person to manoevour the electric wheelchair. I had to put on to manual and push. Ships shop is virtually barron. Hardly any goods. Facilities ate tired and worn. Will not be recommending.
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Reviewed by Julia who travelled with Stena Line on Stena Europe
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"Waterford trip"

Long time since I last drove to Ireland. But not so bad, very efficient service, the only boarding on miserable person was the barman in the bow very grumpy 😠 thought he was just having a bad day on way out. Seems he had another on way back 😃
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Reviewed by Peter who travelled with Stena Line on Stena Europe
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"Our trip to southern Ireland"

We have just come back from a lovely week in Ireland. Everything went well starting with our ferry from Fishguard. We have both been on various ferry trips but never taken the car so was unsure what we had to do. we shouldn't have worried everything was so well organised and we were soon parked up on the ferry. The ferry was clean and comfortable with food and drinks readily available. i was surprised how quickly and efficiently we were all disembarked. The same procedure was equally efficient on our return trip from Rosslare.
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Reviewed by Kerry who travelled with Stena Line on Stena Europe
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"A good Crossing"

Plenty of room on the ship and the lounge seats were comfortable. Food was good and staff were friendly. We were a bit surprised when food service was finished by 19.00 as the ship was not due to dock till 21.15. Problem with docking made us 45minutes late to disembark.
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Reviewed by Christopher who travelled with Stena Line on Stena Europe
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"ferry service to eire"

exceptional service from on line booking to the performance from the line during our travels
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Reviewed by Roy who travelled with Stena Line on Stena Europe
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"Back to Pembrokeshire "

Ferry bang on time, easy to get on & off. The poor side was the choice, quality and service of food/ poor indeed.
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Reviewed by Steve who travelled with Stena Line on Stena Europe
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"Poor communication and long delay "

We expected queues boarding and disembarking; however the hour long delay experienced by passengers waiting to return to their cars could have been handled so much better by staff. Having been told we were 3 miles from Fishguard, we made our way to the lifts/stairs with my disabled mother to return to our vehicle. After 20 mins standing with my mother (and numerous other passengers with disabilities) waiting for the lifts to be put back into service, we were told there was a techinical issue which would take a further 15 to resolve. This resulted in many people with disabilities standing for further 20 minutes before being told we would be docking in another 15 minutes. In total a very uncomfortable hour long wait in a confined space, with no explanation or apology given. When I asked the reason for the delay, the member of staff ignored me. Very shoddy customer relations..... but by that time they had our money and didn’t care.
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Reviewed by Brendon who travelled with Stena Line on Stena Europe
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"Great savings"

Booked with Direct Ferries and saved a considerable amount over Stena Line. Easy web site to navigate
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Reviewed by Conrad who travelled with Stena Line on Stena Europe
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"Well organised crossing"

Would recommend Stena for the fastest sea crossing to Southern Ireland. Both small ports of Fishguard and Rosslare are easy to locate and have quick check-in procedures. Boarding was smooth and on time. Had a cabin on the return back to Fishguard and this was small but surprisingly comfortable with en- suite facility, incl shower. Well worth the extra cost. Food on board was also good. Rosslare to Killarney on west coast takes about 3.5 hours going via Waterford, Dunganon and Mallow.
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Reviewed by Gary who travelled with Stena Line on Stena Europe
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"Disapointing"

Crossings were on time and efficient. Lounge was very disappointing. Overcrowded, tired and uncomfortable. Poor choice of snacks and drinks. Food voucher for canteen was no compensation; crowded canteen, standing round with a tray of food and nowhere to sit, food very poor indeed. If you opened a cafe on dry land serving this food it would go broke very quickly. Hope you do better next time.
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Reviewed by Ian who travelled with Stena Line on Stena Europe
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"Hassle free journey"

Thank you for providing us with an excellent service to and from Ireland. From the harbour staff - the loading of the ferry - service on board - and disembarking every thing was done in a professional and well organised manor. Looing foreword to joining you again soon
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Reviewed by Susan who travelled with Stena Line on Stena Europe
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"Steam Nordica Fishguard Rosslare"

A pleasant sailing, on a well appointed ship with a well throughout interior layout.
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Reviewed by Terence Wayne who travelled with Stena Line on Stena Europe
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"Very comfortable crossings"

On our outward journey we could not book Lounge seats but still had very comfortable seating. On our return journey we booked the Stena Plus lounge seats and were very comfortable and managed to get a little sleep, The staff were excellent and would book seats again
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Reviewed by Christopher who travelled with Stena Line on Stena Europe
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"Ferry crossing"

Was really pleased with the whole experience of booking online with direct ferries. We where also pleased that we got a room on the ferry when we boarded
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Reviewed by James who travelled with Stena Line on Stena Europe
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"Great ship"

Everything was great , on time, staff very friendly and helpful food was nice
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Reviewed by Debbie who travelled with Stena Line on Stena Europe
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"Trip to Wales"

Ship was fine. Kids play area small and limited. Table for colouring and TV for movies not much else.
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Reviewed by Quinten who travelled with Stena Line on Stena Europe
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"Good boat but bad docking at Fishguard "

Boat great, lounge seating a bit questionable as some seats are broken but very comfy. Food not great as it’s a bit dried out but met the need. Docking at Fishguard had issues resulting in an hours delay to disembarking. Was told it was related to the harbour as opposed to the boat.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Great service"

Good service to travel from Ireland to Fishguard. Only issue its very crowded and hard to find a seat due to people lying down on the couches. This is very selfish and should not be allowed.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Very Slow Disembarking"

Ship was fine however Stena appear to have a real problem getting people off the ferry. On both crossings it was over 30 minutes after the ship had docked before any car moved - Very frustrating when nobody could give an answer why !!
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Reviewed by Denise who travelled with Stena Line on Stena Europe
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"Pleasant journey to Ireland"

Good variety of seating in different areas, and large tv screens to see film and BBC news. Special room for toddlers with screen showing showing suitable movies for little ones. Friendly pleasant staff in all areas of the ship.
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Reviewed by who travelled with Stena Line on Stena Europe
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"Crossing from Fishguard to Rosslare"

We had two enjoyable trips. Both crossings left on time. Getting on and off the ferry was easy. The staff were all helpful and courteous and there was someone at the top of the stairs to welcome passengers. The toilets were clean. The lounge was clean and comfortable and the bar was well run. There was a good choice of food- it’s not haute cuisine but it was served hot and tasted fine. All in all, going by ferry takes longer than flying but for me it’s a much more relaxed and enjoyable experience. Stena Line seem to run an efficient ferry service and we will definitely travel with them again.
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