COVID-19 Update Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes.

How can we help?

We're always striving to make the ferry booking experience as quick and easy as possible, but we know that occasionally you might have a question or need help with your booking. To save you time we've answered all the most commonly asked questions on our FAQ page.

Booking Confirmation Email

Your confirmation email is also a great source of information. It contains everything you need to know about your travel, including port addresses and check-in times.

Resend confirmation email

How do I amend or cancel my booking?

The simplest, fastest and cheapest way to amend or cancel your booking is via My Account. You can log on here or via the link below and using the details on your confirmation email.

Manage my booking

Amendment and cancellation fees

To support customers through the Covid-19 pandemic, we have removed our amendment and cancellation fees until 30th Sept 2020 (operator fees may still apply)

Amendment and cancellation fees

via email or phone

via My Account

Amendment Fee Tickets < £100 / €100

£20 / €20Tickets < £100 / €100

£10 / €10Tickets < £100 / €100

Amendment Fee Tickets > £100 / €100

£35 / €35Tickets > £100 / €100

£10 / €10Tickets > £100 / €100

Cancellation Fee

£30 / €35Cancellation Fee

£10 / €10Cancellation Fee

Please note, due to data protection laws, we cannot process cancellations via email. Please use My Account to cancel bookings.

Still got a question?

To save you time we’ve answered all the most commonly asked questions on our FAQ page, it’s the fastest and easiest way to find the information you need.


How do I manage my booking?

The best way to manage your booking is through your online account. It's the fastest, easiest and cheapest way to take control of your booking.

My Account
Thank you for contacting us, we will get back to you as soon as possible.
  • If you still need to contact us, you can email or phone us using the contact form and local phone number below. Contact Us

      If you need to make an amendment to your booking or you wish to cancel your booking, this can be done through the my account section of the website.

      If there are any changes to sailing times of existing bookings, we will contact customers directly with the relevant information.

Our Address

Direct Ferries Ltd, Unit 1 Chester House Kennington Park, 1-3 Brixton Road, London, SW9 6DE, United Kingdom
© - the one stop ferry shop™, a brand of Direct Ferries Ltd - all rights reserved
Direct Ferries Limited has its registered office in London, United Kingdom. For contact details visit our contact us page.
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