Frequently Asked Questions

Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us

Most popular questions

  • Can I amend my ferry booking?

    If your ticket permits you to amend your booking then yes.

    Amendments are charged at fare difference + an amendment fee per booking for passenger tickets. The amendment fees are as follows:

    • For amendments on initial ticket booking value of less than £ 100/€ 100, the amendment fee will be £20/€20
    • For amendments on initial ticket booking value of over £ 100/€ 100, the amendment fee will be £35/€35

    There is no amendment fee if you have purchased our free cancellation product.

    Please log into My Account for further information or alternately please contact us.

  • Can I cancel my ferry booking and get a refund?

    If your ticket permits you to cancel and get a refund then yes. Note that where no free cancelation product has been purchased with the initial booking, then cancellations incur a £30 / €35 charge. Please note cancellations are not possible for tickets with less than a £30 / €35 value unless you have purchased our free cancellation product alongside your ticket. Given the cancelation charge, it wouldn’t be worth your while anyway.

    Please log into My Account for further information or alternately please contact us.

  • I haven’t received a confirmation email, now what?

    You can either log into My Account to verify your email address is correct and re-send the email or alternatively please contact us. High volume ticket providers are sometimes blocked from sending emails to some email providers as an anti-spam measure due to large volumes of emails that are sent out.

  • How can I find directions to the ferry port?

    Please go to our Ferry Ports page and click on the port name that you’d like to find travel information for.

  • What do I do if I’m late or likely to miss my crossing?

    Contact us by telephone so that we can advise you if it’s possible to amend to another sailing. If you are running late at a time outside of our contactable hours or if you are travelling on a route where there are many daily crossings, we can only advise that you proceed to the port to see if the ferry operator will allow a change to an alternative sailing.

  • Do you work with all ferry operators?

    Direct Ferries provides the most accurate information on a large number of operators, on different domestic and international routes. Although the list of ferry companies is constantly updated, Direct Ferries can’t always guarantee an updated representation of all the shipping companies operating certain routes.

  • Can I get a VAT receipt for my booking?

    If you have booked a freight ticket and VAT has been applied then yes, however tourist/passenger ferry tickets do not contain a VAT element.

  • Where can I find your terms and conditions?

  • Where can I find your privacy policy?

  • Who do I contact regarding lost property?

    You will need to contact the ferry company directly.

  • My question isn’t answered, now what do I do?

    Please visit our contact us page and send an enquiry via email.

  • How do I leave feedback?

    Please visit our contact us page and send us feedback via email.