"Dublin to Holylead June 2022"
Took Stena Line from Holyhead to Dublin and back. Staff were friendly, and the food was pretty good, but the food & beverage service on both legs of the journey was poorly managed. Firstly, on a 8:15am sailing, the queues for breakfast were massive. Given that Stena Line have clear visibility on the volumes of people coming onboard for each sailing, they should clearly add more tills/points of sale. Secondly, they stopped serving hot food at around 11am, with the ferry due to dock around 12:15pm. At 11am there were hundreds of passengers of passengers onboard, many of whom were eager to buy more food, and all they could get was hot drinks and cold food, I get that the kitchen needs time to transition to serving lunch, but they could easily do that during the timeslot when the vehicles are offloaded. To serve food for about 2 hours of a 3 & 1/2 hour trip is not only commercially irrational but is also providing a poor level of customer service. Lastly, the Coffee Shop service was slow, with a huge queue, because there was 1 guy manning it, and he was inexperienced. You should add staff to the coffee shop to move things along.
Reviewed by Ian who travelled with Stena Line on Stena Adventurer