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"Booking Atlanticoline with Direct Ferries"
Booking with Direct Ferries resulted in major issues which we have had to rectify while on holiday. The Direct Ferries website failed to include a car on the selected ferry crossing. When I contacted Direct Ferries to request that a car be included, I was informed that they would address this within the next 24 hours. I did not hear from Direct Ferries until one week later, shortly before our departure for the Azores, to inform me, as I was already aware, that a car was not included in the booking 2. When I attempted to rearrange the booking, once on the Azores, it transpired that Direct Ferried, despite confirming the booking for the 7th August, had in fact booked the outgoing journey for the 22nd July. Since this date had now passed I had to forfeit the cost of this booking and rebook for the correct date. I was fortunate to be able to include a vehicle in this booking but had to rearrange to a 7.30am crossing which was far from convenient. I will be raising these issues with Direct Ferries on my return to the UK. My advice to other travellers in the Azores would be to book directly with Atlanticoline who proved to be very efficient and helpful while trying to rectify the problems, and on our first crossing the service was excellentRead More Read Less
The Horta Madalena ferry route connects Faial with Pico. Currently there is just the 1 ferry company operating this ferry service, Atlanticoline. The crossing operates up to 56 times each week with sailing durations from around 30 minutes.
Horta Madalena sailing durations and frequency may vary from season to season so we’d advise doing a live check to get the most up to date information.