Pico reviews

• "Good :)"

  Everything went well and was really uncomplicated. The only critics I might have is that in the confirmation email it said I had to pick up the tickets at least one hour before departure - which was in this case just too much time.

• "Reliable and efficient service"

  Good overall service all round, dealing with hundreds of passengers and baggage easily

• "Booking Atlanticoline with Direct Ferries"

  Booking with Direct Ferries resulted in major issues which we have had to rectify while on holiday. The Direct Ferries website failed to include a car on the selected ferry crossing. When I contacted Direct Ferries to request that a car be included, I was informed that they would address this within the next 24 hours. I did not hear from Direct Ferries until one week later, shortly before our departure for the Azores, to inform me, as I was already aware, that a car was not included in the booking 2. When I attempted to rearrange the booking, once on the Azores, it transpired that Direct Ferried, despite confirming the booking for the 7th August, had in fact booked the outgoing journey for the 22nd July. Since this date had now passed I had to forfeit the cost of this booking and rebook for the correct date. I was fortunate to be able to include a vehicle in this booking but had to rearrange to a 7.30am crossing which was far from convenient. I will be raising these issues with Direct Ferries on my return to the UK. My advice to other travellers in the Azores would be to book directly with Atlanticoline who proved to be very efficient and helpful while trying to rectify the problems, and on our first crossing the service was excellent

• "Excellent crossing "

  Perfect way to cross from Faial to Pico. Website needs to be clearer about time needed to check in - we arrived an hour early as advised which was unnecessary.