Having used this ferry route previously, I knew what to expect, and as usual it was clean, on time, and the trip was a pleasant one.
I only had one annoying moment, and on the route from Palermo to Genoa, we had a good meal, well presented in the a la carte restaurant, unfortunately on requesting a coffee, and a liquer, the coffee arrived cold. We informed the waiter who told us he thought it may be as the machine had been broken since the day before. Instead of apologising, and making a coffee in the kitchen, getting one from the bar, or just heating it up in the microwave, which was situated next to the defunct coffee machine, we were told there was no coffee available. On paying our bill, I thought that in lieu of a coffee, that the liquer would have been offered free by way of compensation. No, it was not, and both waiters were by now being rude. A senior member of staff arrived, and took us through to the bar, and sorted out a complimentary coffee, at the same time as agreeing with us that the matter could and should have been handled better.
I will use the ferry again, but if the same staff are in the a la carte restaurant, I shall not be utilising it.
The remainder of the staff were helpful and pleasant through out both trips.
Reviewed by Richard who travelled with Grandi Navi Veloci on La Superba