GNV Atlas
Operated by Grandi Navi Veloci
GNV Atlas
Operated by Grandi Navi Veloci
Please Note: Whilst we have taken great care in making our GNV Atlas guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.
out of 5
30% of our customers recommended this ship
"Voyage "
Très bien 👍😊
"GNV Atlas Sete to Tangier December 2019"
On arriving at the boat by navette there are no instructions or directions for foot passengers on how to board the boat. We were turned back after taking the wrong route. The seating facilities in the small cafeteria are completely inadequate making it necessary to return to our Pullman seats to drink coffee .Ironically there are locked seating areas on the boat which are unusable.The main restaurant was without quality, it was understandably empty and it was expensive.The self service provided the worst type of motorway service food and again was very poor value for money. The coffee in the cafeteria was very good and the staff helpful.the cleaning staff were excellent polite and competent. Exiting the boat was just as bad as boarding with no directions for foot passengers. The lift capacity totally inadequate.Seating facilities around the boat were almost non existant. There was no provision of any information indicating where the boat was along the trip.I have sailed this route on other GNV ships and never experienced a vessel with such total lack of quality.
"Poor timekeeping, Mo upadates"
Between the time I booked and the saiing date, the arrival rime was made 4 hours later. The departure was then delayed a further 4 hours. We expected the arrival to be delayed too and migh have planned for it, but both the onshore booking office and the staff on the boat continued to quote the official arrival time. Because of the late arrival we missed our onward connection at Tangier town. I accept that delays may be unavoidable, but public-facing staff need to be able to provide more realistic expectations when such situations arise.
"Voyage de Palermo à Naples sans problème "
Le personnel est sympathique et surtout aidant.
"A good night's sleep!"
I was a bit worried about this journey as a nervous traveller and having read the poor reviews. But in the event it was a great trip. We left on time, and the ship was clean. It was a bit confusing knowing where to go and when we could access the ship as a foot passenger, but staff were helpful. I had booked a shared cabin but was lucky to have it to myself. A great night's sleep despite choppy seas and a group of school children! My only complaint is that we didn't disembark until nearly 2 hours after the scheduled arrival time. I didn't use the restaurant so can't comment.
"Great service"
Calm seas and friendly staff really enjoyed sunset in Naples and sunrise in Palermo. Great value for money
"very disappointed "
Staff seemed overwhelmingly incompetent and management processes and policy leave much to be desired. The ferry was late arriving by over an hour (7.30am) and then the crew would not allow foot passengers to disembark for over another hour - it was 8.40 when we finally got off. Because of this we missed our train connections to Pisa and had to buy 2 new txts at considerable expense. We will never use NGV ferries again and advise tourists to find other routes. These people are hopeless, unfriendly and extremely unhelpful. A zero rating from us!
"Reassuringly chaotic."
Booking was a doddle online, however what’s not clear is that you have to appear in person in Naples to check-in earlier in the day, pick a time when other boats aren’t departing or park outside the port & walk in or it’ll take hours to fight through the traffic. There are plenty of places to eat & drink nearby if you don’t want to leave your car & wander into town, you’ll need to be well fed & watered to get through the chaos of boarding, get your elbows out, hurry up & wait seems to be the order of the day, after a lengthy wait round the back of a warehouse we finally boarded, note if you’re driving anything oversized you’ll likely be reversing on, get some practice in! We booked a 4 person suite with a complimentary minibar, there were two towels in the shower and the minibar was crammed with two bottles of water, this was obviously not an all inclusive cruise, can’t comment on the restaurant as we took pizza with us... Rest of the journey was uneventful, the boat was old but clean, getting off we waited to be told to proceed to the car deck, eventually we got bored and wandered down to find everyone had gone & we were the last to get off.
"Nice but late and run down "
The ferry left a little late and we didn't get off until an hour and a 20 minutes after we were due to be off, then again were waiting so delayed our journey. Room was dirty, the tap was leaking and the shower head broken so it was like washing with a hose. Very noisy but that was expected. One bar we had to leave because they couldn't accept card. The restaurant on board was good.
"Naples to Palermo and back"
Took a ferry from Naples to Palermo and back on late September 2016. Easy boarding and disembarking. Nice on board restaurant. Had a 4 berth cabin with sea view and we were very pleased with the cleanliness and comfort of it. The ferry arrived with a slight delay in both directions, but both times we were out of the port before 8:00.
"Delays too long"
Although the actual time spent on the boat was extremely pleasant, and everything on board was great (restaurants, private cabins etc...), we were asked to turn up 3 hours before departure of boat, only to discover that our boat had not yet arrived, and we left with 2 hours' delay....We were told that we had been asked to arrive early for security reasons, but there was no security check, so all in all it was a very irritating 5 hour wait .
"What A Trip"
I had booked to travel with my wife overnight on the evening of Friday 26 August from Naples to Palermo. GNV have nice ships. The boat was due to leave at 9 pm. Check in is supposed to be no later than one hour before. I planned to leave Amalfi down the coast at 6 giving 90 minutes to arrive, but that very morning I received an email from Direct Ferries advising the boat was going to depart one hour earlier at 8pm, and that we should check in no later than 4 hours before that at 4pm. My hotel checked with GNV and I checked online with Direct Ferries and decided I both advised I should heed the request to be there 4 hours before the new departure time; I decided we would have to waste the afternoon, would leave at 3pm, arriving at 4.30. Imagine my surprise when all passengers had to wait in the heat with no waiting area and with no explanation, or apology, to board at 9 and departing at 9.30. What a way to run a service. At the least there was no need to turn up early and GNV and Direct Ferries could have advised this. Imagine there being no explanation for why there was the delay. Won't be using that service again, and neither should you.
"Great service"
We had an excellent experience on this trip. Delicious pizza eaten and a very comfortable and clean family suite. Only small grumble was being told of arrival at 7am when we actually arrived after 8.30 = lost sleep!!
"Good cabin, punctual(ish) but terrible food!"
Arriving at the port of Naples its not entirely clear where to go - you need to check in first at an office and then wait until 2hours before departure. We found a small waiting area by Hertz rental car but other than this you are left to bake in the car park. You board via the car entry which is a little odd but we were escorted the entire way by a friendly crew member. Double cabin was clean and big enough, frequent updates on restaurants and departure given in English via tannoy, staff were all helpful. We bought prepaid meals which whilst decent value were by far the worst meal we have ever had in Italy - Id recommend you bring your own food on board. We departed only 15 mins behind schedule and arrived at about 7am, free shuttle bus to port entrance. All in all a decent ferry experience and one I would gladly do again (with my own dinner!).
"Wifi needed"
Everything was better than my expectations. The only down side was that there was no wifi within the ship.
"Good way to travel"
Makes excellent use of time. Getting to and from the ship to hotel or rail needs claricatin on and more information. I.e. Safe Alternatives for walk on/off passengers. Else we enjoyed it. See you soon.
"Great experience"
I think your website design is very easy to use and understand. I booked the ticket easily on my Android phone because your website is responsive. Easy booking and clear information given. Excellent service on the ferry- friendly and helpful stewards. Clean facilities and arrived early. Thank you!!
"Nice trip"
All perfect thanks
"Nice trip"
All perfect thanks
"Ship trip"
I am really satisfied of this journey, both oubound and return. Both companies were good Simar and Tirrenia. Return with cabin and I recommend this. I hope to do it again soon because surely I will have to go back to Sicily. Thanks. Claudio
"pleasant trip"
Clean ship and kind staff
"Very Goog Trip"
I Went from Napoli to Palermo and after some days came back With a car and my parents and sister. The cabins were very clean, the atendents very helpful, the restaurants very good For sure is a better way for going to Sicili !!! I recomend !!
"Monday 14/09/15 Napoli Palermo"
The volume of the tv in the common area was to loud, especially for who was sittinr right under it, they could not even look correctly ad the screen because of the too close position. It would be better to instal more than one speacker around the area to keep the volume lower and not only one at the front making all this noise to let hear people at the back. The cleaning on board was excellent 9, restaurant really good 8, staff 9 (all kind and friendly, at the restaurant, in the garage), excellent even the comfort of the seats and the space. See next time.
"Limitations"
Too bad the still in 2015 you have to do the check in on site. The toilet in the cabin was not working and the others were always busy, it was not nice to sleep with that kind of smell around.. Sorry but I had to say it.
"Journey ok"
Confusion and approximated during the boarding landing vehicles procedures. I am surprised that it is not possible to assign a score as it appears further down.
"It could be better"
The ship had a problem with the conditioner system and inside the cabin it was too hot. Carpet are so old and dirty, you must replace it with mwatefproof and washable material because it is not hygienic. Good services: cafè/restaurants/shops. The speaker shoul tell customer about the arrive only half an hour before and not ever five minutes for the last hours of the route. Comfortable beds inside the cabin. Professional and polite staff.
"Excellent"
I could not ask for better! Professionality, kindness, speed and excellent price. The only sad thing is that they are only from Palermo and not from Catania.
"Excellent"
I could not ask for better! Professionality, kindness, speed and excellent price. The only sad thing is that they are only from Palermo and not from Catania.
"Nice experience"
I travelled with my wife and 2 kids in a cabin, all perfect
"Palermo-Napoli"
Excellent service, I will only improve the boarding service and in partirculare about the motocycles.
"ALLRIGHT"
To be honest I travelled with others ferries and I was really entusiasti about everything and I am a really critic person.
"End July trip PA-NA"
I booked a berth and I realized (with pleasure) that it was in a privet cabin. Ship was comfortable, had everything I needed for a nice trip. Shame for boarding and landing procedure, long and tyring. As I am traveling with no vehicle I cannot understand why I have to be at the port 2 hours before the departure considering that I only have to show my ticket while I am boarding. With Tirrenia is doing so. Easy.
"Napoli pPalermo trip"
Amazing trip, wonderful weather
"Nice crossing"
Trip was absolutely enjoyable, with competent and friendly crew. Thanks
"Almost a cruise"