GNV Cristal
Operated by Grandi Navi Veloci
GNV Cristal
Operated by Grandi Navi Veloci
Please Note: Whilst we have taken great care in making our GNV Cristal guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.
out of 5
25% of our customers recommended this ship
"Qualität und Management "
Nie wieder!!
"Service from Sete to Nador"
This is the second time Of using this service. I would not recommend the service unless you REALY don't want to drive through Spain. The timings requires are crazy 4/6 hours prior to departure. Which then proceeds by 4/6 hours of sitting waiting. Both Sete and Nador are very badly organised. They cannot process an inbound and outbound ferry at the same time. The only slightly positive was that inbound to Nador was around one hour which is a bit less than I have experienced in Tanger. But Departure form Nador is a whole day wasted. The Crew on the Ship are helpful but the ships are very tired and many ares closed off. The food is very expensive for what it is. Small wonder the Moroccans bring their own food. The ships arrival and departure times are never accurate. Note that if the ship arrives at a certain time you should then allow at least one hour to get off the ship. Then the processing time in the Port. We just arrived into Sete Ship docked....1.5 hours to get to car and drive off and then 2 more hours to have a passport checked. This was on top of a ship that was going to arrive at 12.30pm, re-scheduled to 15.30 and actually arrived at 18.30. So it all comes down to This experience verses driving though Spain and the hotels, wear and tear associated with that. Just be well prepared for all the hanging around and a final tip, if you have a Camp chair bring it with you on the boat. The Moroccans hang around in the Bar, Not drinking anything, but using all the chairs!
"Very bad"
The workers are so ignorant and one of them that works in the restaurant/caffe starter arrangement and wanted to fight us, I will never book with your company so is my friends and family.
"Great experience"
Other than the wait to get on the ferry, it is an easy experience. We opt for a cabin to sleep during the night and arrive at our destination early the next morning.
"Good but don't go to the restaurant!"
I slept very well, it was clean. Only thing, the restaurant was horrible on GNV Cristal, the staff was unfriendly and the food did not seem fresh. Don't waste your money there. On our way to Palermo it arrived 1h earlier than planned. On our way back to Naples, there was a delay of more than one hour.
"Cheap and interesting way to get Palermo to Naples "
Much better than expected from reviews. Cabin clean and functional- even the shower worked!
"Great trip and ferry... However! "
Could not book easily... No explanation of inside or outside cabin... Family cabin meant expensive... More descriptions on the website please. Ticketing and drop off in Naples was shambolic and in a torrential thunder storm. Palermo was the same... No Ferry buildings on site. Thankyou Faye
"Excellent sailing"
Very good trip with GNV
"Excellent journey"
Having read previous reviews of this trip I had low expectations. However, the food in the bar was fine (toasties, sandwiches etc), and drinks both reasonably priced. Room in the bar to sit and eat. Our cabin was great, good sized double with clean bathroom and decent shower. Getting on and off was also straightforward. Really early arrival though!
"All good except for the restaurant "
Not a bad journey smooth sailing with small cabin with 2 bunk beds comfy and clean. Only downside was the restaurant the food was way overpriced and was awful ordered tomato mozzarella salad and a pizza. The pizza was a watery mess and the salad was awful! The mozzarella was watery and the olives had no flavour at all they tasted like water! Very disappointed the waiters were rude I have no problem spending money on good food but this was horrible would not recommend anyone eating there you are better off eating at the bar!
"Review "
Bathroom was dirty. Furnishings and carpet need to be replaced
"Butlins"
If you enjoy Butlins at Skegness this is the cruise for you. 2 out of 3 restaurants closed. Terrible food in the 3rd. 4 bottles of beer in the bar for an overnight sailing. It's terrible. Late setting off, due in at 6am. Still waiting to disembark at 8.45 for a flight at 10am.
"Not all plain sailing"
We sailed on board the GNV Cristal on 12 September 2017. Martitime weather had predicted 3.5m swell in the Tyrrhenain Sea and GNV text messaged me to say the departure time had been changed (but not given a renewed departure time) but to check in as per instructions on the evening of 11 September 2107. We checked in at the Palermo wharf as requested and received our boarding passes. We walked to the foot passenger queue beside the ferry. At no time was there an announcement made in either Italian or English that boarding would not take place until 2300hrs that evening. There were families with young children, elderly and disabled people waiting in the queue. I phoned the GNV company at 1930hrs and was told that boarding would commence at 2100hrs. This did not happen. There was no explanation offered by the shipping company as to why passengers could not board. There were several scuffles that broke out between angry passengers and the crew. The Carabinieri, Coast Guards, Metropolitan Police were called, the fire brigade and an ambulance turned up! Unbelievable! If the GNV knew in advance that the ferry was not going to sail until 0600hrs the next morning why didn't the company make an announcement on a speaker from the ferry or have a company representative at the port terminal to explain? Other cruise companies employ this particular type of customer relations technique with great success. We were allowed to board the ferry at 2300hrs. We were offered free bottles of water, which is not a satisfactory way to appease hundreds of weary travellers who had been waiting to board since 1800hrs that evening. I had prepaid meal vouchers - there was no signage on board at the restaurant to state what you could choose for your dinner or breakfast with the vouchers. We had no idea that because we had ordered latte (milk) to go with our cereal that this would then not entitle us to two coffees! I complained and we were given two complimentary coffees. Shame GNV, your customer service is sadly lacking and unfortunately we shall not use you company again or recommend your company to anyone.
"Good alternative to travel"
Perfect possibility to travel van Palermo to Napoli vice versa. Only negative comment: the chaotic way for embarkment.
"Great first time in a ship"
We had a wonderful time in the ship, we even thought it was a short ride, we would have like it to be longer to enor the ship more. The room was of a nice size and comfortable. The restaurant was good.
"Homeward bound"
We took the ferry from Palermo to Napoli. The port in Palermo is just off the city centre and therefore very easy to find. Our outside cabin was clean and tidy and we had a good nights sleep. We had booked a and paid for an evening meal and breakfast but if we were to do this trip again I don't think I would do this again as I didn't feel it offered value for money. It was easy to organise the booking through the Direct Ferries website and I would certainly use them again. Our ferry departure was brought forward by one hour and they contacted us by both email and phone to make sure we were aware of the change.
"Trip to Palermo"
Sailed on time ,not ideal for foot passengers ,lift with no information and no staff to help , Cafeteria staff unpleasant ,,going to Palermo food cold ,on return to Napoli one hour delay for foot passengers to leave the boat ,In my view not a good experience for foot passenger,
"Adequate, but very slow boarding management and limited facilities"
We travelled from Naples to Palermo on the overnight crossing in June, as foot passengers. Boarding was extremely slow and we had to stand in full afternoon sun in a queue for the passport check; by a single member of staff! He was very persistent with the passport checking, even though it was an internal crossing from one part of Italy to another. We found it difficult to accept this was a tight security measure, as nobody ever checked our hand luggage and one group actually walked right through the car entrance gate (without being challenged). We then had to walk up the car ramp, between boarding cars and stand in a queue for 20 minutes for a lift to take us up 4 decks. Surely there should be a foot passenger gangway, or foot passengers taken on separately to vehicles? Once on the ship, we checked in and found our cabin easily. It has everything necessary for one night (in common with most ferries). We sailed at 20.00 and found the main bar shut. Why! No explanation. The smaller bar/snack bar had few seats and a large seating area, which was obviously used for eating, was cordoned off. Again; why? In the self service cafeteria there was one member of staff on a single till. There was a big queue. Another member of staff was standing around beside a second, unused till. Again; why? We had a decent nights sleep and docked on time. The PA then called 'passengers travelling in groups, without a car' to disembarque. We took this to mean coach parties. It was actually aimed at 'passengers on foot', so we ended up sitting around waiting to be called and felt like idiots. Better communication would help! If you are going to make announcements in English, try to make them accurate. We disembarqued via a tower staircase, which had a luggage travellator. Much easier than walking through the car deck. If you expect basic ferry facilities, this is OK, but they really need to think about these few basic issues. Think about the passenger experience! Not just how to get them from A to B.
"Serious Delay"
We boarded on the ship named 'Majestic' around 7pm, leaving Napoli for Palermo. It was scheduled to depart at 8pm but was delayed for about 6 hours ! There was no announcement on the ship about the delay. We checked with the reception staff for a few times and finally they advised there was technical problems. It was scheduled to arrive Palermo at 6:30am next day but we landed at 1pm ! It was a very bad experience !
"i heard you going to give back 25% back because of the delay can you please let me kmow"
we arrived very late at tangiers it was a very bad experience so please let me know about the refund
"Naples to Palermo and back"
Took a ferry from Naples to Palermo and back on late September 2016. Easy boarding and disembarking. Nice on board restaurant. Had a 4 berth cabin with sea view and we were very pleased with the cleanliness and comfort of it. The ferry arrived with a slight delay in both directions, but both times we were out of the port before 8:00.
"Excellent"
Xxxxx
"Napoli Palermo"
Good
"Perfect"
A very comfortable trip beds were comfy and all went according to plan
"pleasant trip"
I will say pleasant journey. But the bartender in the morning should be a bit nicer and shoul have a better respect for the food hygiene. Thanks
"pleasant trip"
Clean ship and kind staff
"Fun journey to Napoli."
The two person outside cabin was perfect for our journey from Palermo to Napoli. Really enjoyed being on the ship
"Pleasant trip"
We had a very enjoyable crossing overnight. Food was good, cabin was clean and comfortable and crew were helpful.
"perfect"
Everything was perfect. The boarding happend with no problems, the departure was punctual as the arrival. Good services on board; a huge cabin (we were in two), bar well equipped (open all night), kind staff.
"all ok"
All good but we did not use the restaurant
"excellent trip"
Excellent trip with really qualified staff
"Comfy beds, good food and good service!"
Had our own room for an overnight ferry for a very reasonable price, left 5 minutes late. A lot of choice for food and drinks on board. Beds were very comfortable.
"napoli-palermo and return"
All ok but the return was 1 hour delay
"Trip to Palermo, Napoli boarding"
Nothing to say abotu cleaning, hospitality and services. Everything is perfect. Not really punctual, 2 hours delay, because they started the boarding procedure in late. This is why I am not really satisfied. In conclusion the trip went well.
"Nice experience"