"Direct Ferries booked us on an itinerary that didn't exist!!!"
We booked 2 single journey, foot passenger only trips from Algeciras - Tangier Med and Tangier Med - Algeciras with Direct Ferries in January 2019 for travel 12 March 2019 and 14 March 2019. The reason I booked 2 single journeys vs round trip was that the round trip itineary choices on Direct Ferries did not allow me to book my preferred ferry travel times, whereas the single journey itineraries did. DF also stated that check in was minimum 2 hours before sailing, and the journey time was 1.5 hours, but arrival at Tangier Med was only .5 hours after departure, as there was a 1 hour time difference between Spain and Morocco (note that the return journey did NOT reflect this...)
Day before traveling, I received a message from DF that my ferry was scheduled for the following day, and we confirmed this online.
When we arrived at the port - a little over 2 hours before scheduled departure - we were told that we were too early, and it would be 1 hour before we could check in. Grrr! Upon boarding, we noted It was a very shabby ship, old, dank, and with next to no one aboard... The ferry was late departing and so consequently, late arriving. and lo and behold, upon arrival we discover that there IS NO TIME DIFFERENCE BETWEEN SPAIN AND MOROCCO (!!!) so our pre-booked taxi had left almost 2 hours previous and would not return, causing us to eat our 15 quid deposit, arrive hours later to our hotel, and miss our dinner reservation as there was not time to clean up and make our booking time! Double GRRRR!
But I digress... In any case, given the demonstrated stupidity of DF, while at Tangier Med, we thought it best to re-confirm our return journey with Transmediterrea. And guess what? THERE WAS NO FERRY OPERATED BY TRANSMEDITERREA [or any other of the carriers] SAILING ON THE ITINERARY DIRECT FERRIES BOOKED US ON!!!! DF booked us on a non-existent ship, at a non-existent time!!! DOUBLED DOUBLE GRRR!!! By now I am seriously angry, and so I rang DF directly. What a waste of time! All we got was ooh, so sorry, not our fault, we're just a much a victim as you all are, we'll refund you and email you confirmation of said refund - which it should be noted, we've yet to receive days later... But, hey, wanna know what we did receive from DF? A TEXT FROM DF ON WED 13 MARCH, REMINDING US THAT OUR FERRY WAS DEPARTING THE FOLLOWING DAY ...YEAH, A TEXT CONFIRMING A RESERVATION CANCELLED THE PREVIOUS DAY ON A FERRY THAT DID NOT EXIST...
We'll NEVER EVER book with Direct Ferries again. Nor should anyone...
Reviewed by Neil who travelled with Trasmediterranea on Ciudad de Malaga