"Absolute Nightmare "
I honestly do not know where to begin in writing this review, and where to focus my sincere anger and frustration with your company. Beyond the horrendous, outdated condition of the ship, the poor customer service and overall lack of apathy from staff, this entire experience was an utter nightmare. However, above all the factors I could highlight as horrendous, the most blatant issue to highlight was the fact your ship left 3 hours late, ultimately causing me to miss my flight from Malaga back to London. The domino effect this tardiness caused not only caused severe emotional distress and anxiety, but added an additional 400 Euros onto my trip for the cost of an additional one way flight back to London and another night's hotel in Malaga while we waited.
To be fair, and looking back on the instance, the entire debacle was almost a comedy that I wish I would've filmed (my boyfriend did get footage which I will attach to my follow-up escalation enquiry), but the fact the ship was late due to a public brawl between passengers, ship crew and port staff for all passengers to see was not only mind-blowing in its sloppy, inefficient and distasteful manner it was conducted, by the sheer lack of regard for other passengers on the ship. Once the "dispute" was finally settled (after hours of shouting, pushing and shoving on the boat dock from the said passengers livid they could not take their travel bus on the ship), I was past the point of no return.
It is bad enough you not only delay a ship 3 hours due to this disorganised, chaotic process you clearly have in checking cargo, but your ships do not even have credit or debit payment options, which meant we had to be stuck for a total of 5 hours on your vessel with no water or food since we had no Euro (though we were coming from Morocco where the currency is dirham). Furthermore, when we pleaded to either have questions answered on the delay or the possibility of complimentary water, the staff's apathy and ability to speak to us in English (only Arabic or Spanish) was laughable; if not cruel. Lastly, but certainly not the least, was how no apology or explanation was given by staff, the captain or terminal staff during this entire ordeal, and had it not been for a borderline revolt from passengers once the ship had left, no documentation or claim forms would have been issued to us either.
You will no doubt hear from me in a follow-up enquiry as this issue will not go unresolved without payment and reimbursement, and consider this the opening note of my complaint. While in no way a justification for your poor service, I look forward to hearing any and all explanation you might have for this absolute nightmare of an experience that is sadly one I will never forget; and that is not a compliment.
In more simpler terms: your company and crew who manages the 16:00 ferry from Tangier to Algerciras can go fuck itself, and you'll be hearing from me very soon.
Reviewed by Glenn Ebert who travelled with Trasmediterranea on Alborán