"Check in staff are the problem"
Booked my ferry trip for a move away from the UK, paid the extra for the ability to change or cancel the booking, a week before departure I made a change to the booking to add a roof box to car. Left my UK home with my wife, kids and pets, travelled through the night and arrived first at check in. Was told my roof box was not booked on and I would not be able to travel, despite showing the change confirmed, the girl on check in did not care, told me to park over to the side and said I may have to wait for another ferry, she had no people skills what so ever and would not even listen or look at my booking, continued to say that I she was going to contact the ferry to check if I could board but never made a phone call or spoke on the radio. Left my family and I panicking, thinking we were homeless and needed to book another ferry. I am generally a very calm person but she tested my patience, I was only a few meters away and could hear everything. She had plenty of time constantly check her phone. After a panicking wait until every other vehicle got through, another member of staff in the check in actually helped, it was a small roof box on a small car, the ferry capacity was well below as I was later told just over half was filled. Discussed, should have been a start of a new adventure, yet ruined by some incompetent child who thought the whole ordeal funny. In relation to the below, I had no other issues, on board staff were great, but first person you meet can ruin the whole experience.
Reviewed by Brian who travelled with Condor Ferries on Condor Liberation