Operated by Condor Ferries on the Poole Guernsey & Poole Jersey (St Helier) routes
The Condor Liberation was purchased by Condor Ferries in late 2014 and is the latest member of the fleet to run on their routes between England and the Channel Islands. The first of its kind to sail in Northern Europe, she can hold up to 880 passengers and has space for 245 cars. The Condor Liberation has a more stable design than existing high speed ferries and as a result will be able to sail in considerably higher seas, resulting in less travel disruption. On-board the renovated interior will keep you in comfort throughout your crossing, whilst enjoying all it has to offer with its many facilities.
There are no cabins available on this ship, however there is seating available for everyone onboard with three tiered seating options to choose from.
Onboard the Condor Liberation you can eat the delicious Casquettes self-service restaurant. The menu consists of a range of hot meals, snacks such as sandwiches, baguettes and wraps, hot and cold desserts, soft and alcoholic beverages are also on offer.
The Duty free shop onboard offers passengers a chance to purchase reduced priced goods from men and women’s fragrances to alcohol from around the world.
Additional Onboard Facilities - Condor Ferries - Condor Liberation
Travelling with children - Condor Ferries - Condor Liberation
Accessibility - Condor Ferries - Condor Liberation
Please Note: Whilst we have taken great care in making our Condor Liberation guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.
82% of our customers recommended this ship
"This was not a Direct Ferry - Stops in Guernsey but did not show this during booking "
Not clear that this stopped in Guernsey on directferries website…???
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Up the workers"
Plenty of room…great food….staff were brilliant….thank you
Reviewed by Jenny who travelled with Condor Ferries on Condor Liberation
"Good experience. "
Very efficient service and friendly staff.
Reviewed by Timothy who travelled with Condor Ferries on Condor Liberation
"Bad Experience "
Bad experience with Direct Ferries
Reviewed by Regina Victoria who travelled with Condor Ferries on Condor Liberation
"Trip to Jersey "
Staff and crew on board were great.
Reviewed by Graham who travelled with Condor Ferries on Condor Liberation
"Holiday to Guernsey"
Great service -
Reviewed by Anthony who travelled with Condor Ferries on Condor Liberation
"Courteous staff"
We found the staff in the Club cabin courteous and helpful. There was a gentleman manning the lift on our return from Guernsey who was a joy and delight. He was both courteous and caring.
Reviewed by Shelagh who travelled with Condor Ferries on Condor Liberation
"Good comfortable crossing "
Comfortable crossing
Reviewed by Tracy Gordon who travelled with Condor Ferries on Condor Liberation
"Return journey"
The trip to Jersey was well managed. Loading was seamless with very good communication amongst your staff. The return journey, was awful. I booked a campervan in. Your staff were not directing the vehicles efficiently. I could not get into my campervan as another car had been parked right upto my drivers door. I’m a 55 yr old female who was traveling alone, I have had a previous cancer so am not fit and well. I had to climb over my dog in the front seat. Your staff on the return journey were not helpful. Kind regards Helen Hembrow
Reviewed by Helen who travelled with Condor Ferries on Condor Liberation
"Condor "
Only operator that runs to Guernsey so no one else to compare it to but good service
Reviewed by David who travelled with Condor Ferries on Condor Liberation
"Pleasant trip, but services lacking"
This was our first Confor ferry experience, from Poole to Guernsey, returning same day. Boarding and settling in was perfect. The club lounge seating was comfortable, very spacious, and we enjoyed our views. The service there was immaculate - kind hospitality and prompt attention. The offerings via menu were limited but our attendant got creative and breakfast was delicious. The return tip that evening however wasnt nearly as enjoyable. While the boarding and seating were both fine, the food service was lacking. The attendants were great - kind and prompt, but the ship had no pasta, no soup, no gravy, no chili (neither kind) and one salad. Probably two thirds of the menu items were not available, which made for a disappointing experience. The ship also had no wi-fi, which was pretty important for people trying to check in for flights, etc. All in all the experience was good, but we'd have enjoyed it more with if restocking of food had been a priority, and if wifi could have been available.... otherwise, seamless journey and lovely club class.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Poole to Guernsey "
Was not aware at the time of booking the journey from Poole would first stop at Jersey however, should have realised this with the journey times. That apart, it was quite a staight forward embarking and disembarking experiance .
Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
"Ferry booking straightforward"
Booking process simple and documentation quickly provided. I did not spot the ability to pre-print boarding cards but not a major issue. Slightly disappointed with the facilities on board for example as a firtst time Condor passenger we did not know what eating options were available. The absence of signage with details of the different meal options andtiming meant we bought sandwiches instead of a meal. The lack of on board distractions also meant crossing was a bit tedious, especially as it went to Guernsey via Jersey.
Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
"Trip to Guernsey"
Everytime a good feeling
Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
"Guernsey "
Condor
Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
"Good trip"
Very smooth crossings to an from Guernsey. We left on time from Poole but a delay of 40 mins from Guernsey so not too bad. We were kept informed all the time
Reviewed by Sue who travelled with Condor Ferries on Condor Liberation
"Good journey"
Good trip outbound from Poole to Guernsey, travelled Club Class which was worth the extra. Coming back a week later the car deck was rammed and it was hard for people to squeeze between the cars to get to their own vehicle, other than that a good crossing.
Reviewed by Janet who travelled with Condor Ferries on Condor Liberation
"Fast ferry"
Very efficient service with comfortable seating and good eateries. Only downside was the very rough sea going over so would warn others to be wary if they got travel sick.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Perfect cruise"
11-09-22 What a way to finish a holiday, early departure Guernsey, calm seas, sun just going down as we approached Harrys Rocks. Sat outside all the way back as did quite a few people. Nothing to criticise about the trip, staff or food, only two issues, firstly I hold Condor responsible for damage to my Vehicle by the woman in the astra registration MTO5 RVO who not only once dented my near side rear door, but after i approached her, she deliberately damaged the near side front door as well, such that i will be taking this up directly with Condor as they should have reasonable care to make sure people par and can get out of their cars properly, not rocket science, but one ignorant person who cared about her dog more than other people's car, is typical of some people, but not all.one downer, secondly we had to change vehicle reg on way out, paid £65, but when checking in at Poole realised the reg was still wrong, but no one checked on both trips the reg, therefore for anyone else that needs to make a change in future don't bother, take the chance and pay at the gate
Reviewed by Alan who travelled with Condor Ferries on Condor Liberation
"JERSEY TRIP "
The trip to Jersey was comfortable and the facilities on the ferry were adequate for the duration on the trip
Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
"Excellent trip"
Seedless journey to and from Guernsey, organised and stress free, better than flying.
Reviewed by Kerry who travelled with Condor Ferries on Condor Liberation
"Ferry crossing"
Generally good facility’s put poor Wi-Fi and charging points
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Ferry trip from Poole to St Peter Port, Guernsey"
It was good in all aspects except the delay in entering the harbour at St Peter Port on 2nd September 2022. The fact that the berth was still occupied was very poor.
Reviewed by Keith who travelled with Condor Ferries on Condor Liberation
"Overall decent trip let down by rude team member"
The ship was clean and tidy. The boarding was chaotic due lack of communication. Upon reaching deck, we asked the staff member where we could find the table seating we had reserved - the staff member ignored our reservation booking paperwork, looked at us like idiots and told us to sit anywhere. It was an hour into our trip that we discovered we did indeed have a table reserved in a far quieter and more comfortable area.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Two very different experiences "
We travelled on Liberation going to Jersey & Voyager on the return Journey. Going out it was a smooth seamless transition through checkin to loading. We required assistance and the staff were extremely helpful and informative. However, we had to change our departure date unexpectedly so went to the St Helier Port to discuss with Condor. Desk and the whole building unmanned just a note on the desk sorry for any inconvenience! We ended up doing this on line and were charged another £120.00 for the privilege! Their website is misleading as it says £10 for alterations then in tiny print comes the big hit! NOT Impressed at all. On arrival the next morning we were greeted by a very officious young lady who disappeared soon as we pulled up at the kiosk. I explained we needed assistance and she ranted at us for not doing this on line. I told her we didn't see the request for this on the web page. Thats because you booked with Direct Ferries she snapped! Is that a problem I asked? They don't have all the same information as Condor she replied. How am I to know that I asked well next time book with Condor NOT Direct Ferries she said. Am I getting assistance I asked I will have to radio she replied. None of this occurred at Poole I said it was seamless. Thats Poole she said and we don't have a lift anyway on this ship! Eventually we did get assistance but not before we were concerned as my husband is on crutches and cannot climb stairs safely. 2 Very different experiences on 2 very different ships and ports and staff. Liberation a far better experience all round.
Reviewed by Sandra McAloon who travelled with Condor Ferries on Condor Liberation
"Excellent "
Well organised. Staff very helpful. All hardworking.
Reviewed by Amanda who travelled with Condor Ferries on Condor Liberation
"First on last off"
Appalling service. Got to St. Peter Port, Guernsey early to be one of first off at Poole as disabled and wanted to get home to take meds. 3rd in queue but not loaded in order of arrival and ended up one of last off. If I ever use this company again, I will at e with 30 seconds before check-in time ends.
Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
"Impressed - very smooth experience"
This was our first experience of ferry travel and we were very impressed. The check in was quick and easy, and it was very pleasant waiting in your car rather than with lots of other people! Loading and unloading was very well organised on both trips, and the ferry was on time both ways too. Overall, a very smooth experience, thank you.
Reviewed by Joy who travelled with Condor Ferries on Condor Liberation
"Excellent "
Perfect trip, no stress no drama, a very relaxing trip x
Reviewed by Wendy who travelled with Condor Ferries on Condor Liberation
"Great trip!"
Comfortable seats with a good view as we travelled. Air con was a bit fierce but would have been very welcome had it been warmer generally in the cabin. Efficient service.
Reviewed by Andrew who travelled with Condor Ferries on Condor Liberation
"Better is impossible!"
The ease of boarding (although there could have been a problem due to the condition of the vehicle and the staff worked efficiently to solve it), the conditions of the ship and the friendliness of the crew are very remarkable.
Reviewed by David who travelled with Condor Ferries on Condor Liberation
"Check in staff are the problem"
Booked my ferry trip for a move away from the UK, paid the extra for the ability to change or cancel the booking, a week before departure I made a change to the booking to add a roof box to car. Left my UK home with my wife, kids and pets, travelled through the night and arrived first at check in. Was told my roof box was not booked on and I would not be able to travel, despite showing the change confirmed, the girl on check in did not care, told me to park over to the side and said I may have to wait for another ferry, she had no people skills what so ever and would not even listen or look at my booking, continued to say that I she was going to contact the ferry to check if I could board but never made a phone call or spoke on the radio. Left my family and I panicking, thinking we were homeless and needed to book another ferry. I am generally a very calm person but she tested my patience, I was only a few meters away and could hear everything. She had plenty of time constantly check her phone. After a panicking wait until every other vehicle got through, another member of staff in the check in actually helped, it was a small roof box on a small car, the ferry capacity was well below as I was later told just over half was filled. Discussed, should have been a start of a new adventure, yet ruined by some incompetent child who thought the whole ordeal funny. In relation to the below, I had no other issues, on board staff were great, but first person you meet can ruin the whole experience.
Reviewed by Brian who travelled with Condor Ferries on Condor Liberation
"Poor Website"
I cancelled my trip with Condor 3 days before outward travel as I broke my wrist. I have been trying ever since to use my insurance bought through you to get my money back Euro assist Accept they have had the details they need , but not in the order they want them, so at the moment my claim is on hold. this is against the spirit of insurance.I am a 76 year old veteran and have never been treated in such a cavalier way. if thi is Condor's partner how can I recommend you. The fact that you are asking me questions about my trip, when I had cancelledit means that your web site is inadequate
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Frustrated traveller"
Mist frustrating form of travel. The outward journey, we were told to be no later than 8am for 9 am sailing. The queue only starting moving at gone 10 am, no announcements or explanations were given and we finally arrived in Guernsey over 3 hrs late. We choose to use the lounge facility on the outbound journey, paying for the upgrade, but my daughter spent mist of the time out of the lounge as there was no tables to do use for her laptop as she was doing school work. The return journey was a shambles,when we got to the ferry port we were casually told the ferry was no linger going to Portsmouth, but was now going to Poole. It was the late ferry, getting in at 11.30 pm, so I had booked a nights accommodation in Portsmouth so we could drive back to London fresh in the morning. The port worker said the good news was we would get there quicker, but did not mention the ferry was not leaving til 8 pm, not the 7 pm that was expected, so another long frustrating wait in the port. And shock horror we again boarded even later than that, arriving in Poole then having to drive to Portsmouth for the accommodation which was already paid for.
Reviewed by Lynn who travelled with Condor Ferries on Condor Liberation
"Awful Experience"
First time with Condor Ferries, never again! Delays both ways resulting in 2.5 hours ougoing and 3 hours incoming. staff had no clue or gave no assistance. car loading very disorganised.
Reviewed by Andrew who travelled with Condor Ferries on Condor Liberation
"Exceedingly late!"
Ferry was supposed to leave at 21.35, first we heard of any delay was when we turned up at the port just after 20.00 as nobody had bothered to contact us in advance. Ferry ended up leaving at 00.25 which means we didn't dock until about 03.45. Terrible attitude by the crew, was lied to by one member of staff. Seats were massively uncomfortable for trying to sleep in. Wouldn't have needed to sleep if it had been on time. Am hoping to get money back for a hotel we never used due to the lateness so will see if that happens. Overall, very disappointed with that leg of the journey.
Reviewed by J.S. who travelled with Condor Ferries on Condor Liberation
"Chaos with Seats"
Due to selfish people and poor booking system my wife and young daughter ended up sitting on the floor as people took up seats with bags and said people where sitting there so the seating was not enough. I have noticed people don't care about other people more and more...
Reviewed by Dean who travelled with Condor Ferries on Condor Liberation
"Terrible Delays!"
In total, we were delayed approximately 6 hours round trip. I could never recommend a service to anyone with those kinds of delays. It affected our holiday when arriving and caused a lot of inconvenience on return.
Reviewed by Martin who travelled with Condor Ferries on Condor Liberation
"Poole to gurnsey "
Easy very organised crew very helpful
Reviewed by David who travelled with Condor Ferries on Condor Liberation
"Lack of communication "
Direct Ferries couldn't pass on a message from Condor to tell us the ship was going to be 3 hours late so we sat on the dock and waited
Reviewed by Lesley who travelled with Condor Ferries on Condor Liberation
"Poole/Guernsey ferry"
Overall a pleasant experience but delays up to 90 minutes each way. Lack of clear directions where to disembark.
Reviewed by Chris who travelled with Condor Ferries on Condor Liberation
"Mis-sold"
I was horrified to learn that our return trip from Cherbourg to Poole included a stop in Guernsey with no warning!! My ticked did not mention it. When I realised this when on vacation there was no telephone number available where I could call to change my ticket. The
Reviewed by Ian who travelled with Condor Ferries on Condor Liberation
"Return trip to Guernsey"
Although we arrived early to book in lots of people pushed in front of us to board the vessel, meaning we didn't get very good seats by the time we got on board. I believe that as you book in you should be allotted a number, starting from 1, and that should be your position in the queue. Sailing times not very convenient, leaving at 8.45am and departing at 7.25pm. No place to leave luggage, prior to departure. We had to cart it around St Peter Port with us on the day we left! I believe that foot passengers should be allowed to leave the vessel before those with cars or at least at the same time, given the route off for foot passengers in Poole was away from the cars. Next time, we will fly due to all the inconvenience and the cost was not much different to that of flights.
Reviewed by David who travelled with Condor Ferries on Condor Liberation
"Air conditioning"
On our way from Poole to Cherbourg, we sailed with Condor. There was no cabin facilities and to be seated comfortably, we had to pay extra. We paid and sat in the lounge which was extremely cold. The air conditioning was too high. As a result, I got ill whilst driving to our holiday place.
Reviewed by Alexandre who travelled with Condor Ferries on Condor Liberation
"Late departure as always"
Not even an apology or explanation to why it was late.to be honest I don’t think it has ever been on time so not sure why am I surprised .
Reviewed by Ilona who travelled with Condor Ferries on Condor Liberation
"Great experience "
😂😂😂😂😂
Reviewed by Akli Djamal who travelled with Condor Ferries on Condor Liberation
"Nightmare"
Terrible organisation departing the ferry at Poole, information is needed to passengers either good or bad bit having nothing with 2 very tried children and a dog on board, just to know what was happening would of been appreciated. Too expensive on board ! Greedy !! Having paid 600 pound to cross ! Won't use again nothing for children to do! Dirty floors and seats broken tables made it impossible to sit down, whole experience terrible
Reviewed by Mrs Bradley who travelled with Condor Ferries on Condor Liberation
"Poor service "
I unfortunately wasn’t able to board this ferry, so I am unable to comment on Condor Ferries, Liberation. The staff At Cherbourg were lovely and so helpful, supporting me every step of the way. My issue is with Direct Ferries. I have not been able to speak to anyone about my experience as there is no contact number. The online contact form is not working as it is not recognising my booking number. The email address I have received messages from is not one for receiving emails, so I am stuck. The online chat just fed me articles that were of no help. I am extremely disappointed with the service I have received and shall be sharing my experiences on TrustPilot and Tripadvisor.
Reviewed by Rachel who travelled with Condor Ferries on Condor Liberation
"Well organized!"
The crossend was wellorganized, in time and comfortable.
Reviewed by Ferdinand who travelled with Condor Ferries on Condor Liberation
"Super trip"
A comfortable and quiet sailing from Guernesey to Portsmouth. Easty check in, friendly staff. We were foot passengers, booked into the front lounge which gave us panoramic views of the crossing. Lovely staff on the bar and catering facilities. Gluten free options for dinner for my husband and not over-priced. Only negaive was the wifi is incredibly slow and very expensive to purchase. Not worth it - bring a book instead! Will be sailing again soon!
Reviewed by Miranda Krestovnikoff who travelled with Condor Ferries on Condor Liberation
"Delay"
Delayed arrival by 4 hours
Reviewed by Carolyn who travelled with Condor Ferries on Condor Liberation
"Not a good experience "
1 hour delay in leaving then when on board announced what should of been a 3 hour journey will now take 7 meaning I lost out on hotel stay as we arrived at 3am
Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
"Trip from hell"
Condor ferries are a joke! Late sailing outbound. Two cancellations and a 30 hour delay coming home. This ferry service was described as a shambles by a member of staff to me, that says it all. Q%
Reviewed by Gavin who travelled with Condor Ferries on Condor Liberation
"Condor Ferries are so dishonest to deal with......NOT DIRECT FERRIES who are agent / brokers for fer"
When ferries operators asked passengers / customers to turn up 1 hour early to board ferries one should not expect ferries operators to hide the fact that without enough customer capacities Condor combined 2 ferries sailing into 1 and causing passengers to trap on a holding for 3 hours!!??!! until they picked up other passengers from the other Island without any annoucements 1 hour before departure?!!? Please contact me to clarify the situation if written unclearly.....
Reviewed by Yung Chun who travelled with Condor Ferries on Condor Liberation
"When Departure Times mean "whenever""
Our two ferry journeys (Jersey to Guernsey and back) were both delayed. We arrived at the terminal on time for departure in Jersey having had no warning about the delay. At least I got a email from DirectFerries when our return journey was also delayed. Which meant we arrived at our lodgings very late - making our hosts stay up to meet us, and leaving us exhausted. Condor Ferries, never again! They have a captive market, obviously and can do what they please.
Reviewed by Mary who travelled with Condor Ferries on Condor Liberation
"Feedback "
.
Reviewed by Kevin who travelled with Condor Ferries on Condor Liberation
"Review of condor ferries"
Very good
Reviewed by Michelle who travelled with Condor Ferries on Condor Liberation
"Smooth crossing "
Excellent Facilities, good food and service. Lovely staff. Shame about the delay coming home .
Reviewed by Tina who travelled with Condor Ferries on Condor Liberation
"terrible experience- never again!"
Terrible experience, 1 hr delay, I could hardly find a bus and missed my dinner at the hotel!
Reviewed by Oleg who travelled with Condor Ferries on Condor Liberation
"Condor Liberation"
We had two excellent crossings from Poole to Guernsey and back. We had reclining seats in the lounge and these were very comfortable and we enjoyed lovely views while sailing. The only issue on both trips was that the airconditioning in the lounge was rather cold, noticeably colder than the rest of the ship. On the return journey I requested that the air conditioning be adjusted and a steward turned it off which made the temperature more pleasant. However, the air conditioning came on again for the last half hour or so and again the temperature was unpleasantly low.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Recommendation "
Excellent I took 2 dogs the staff were brilliant
Reviewed by Angela who travelled with Condor Ferries on Condor Liberation
"CONDOR "
When booking with you for our trip was not told till the last minute we would be going from Cherbourg to Poole via Guernsey. Never ever again !!!
Reviewed by Thomas who travelled with Condor Ferries on Condor Liberation
"We are sailing"
We had a very good experience travelling with condor they were very helpful getting the bike into there supports the food was good and the crossing was very comfortable
Reviewed by John who travelled with Condor Ferries on Condor Liberation
"Ferry to jersey"
Prompt, clean and friendly
Reviewed by Melvyn who travelled with Condor Ferries on Condor Liberation
"Missing indication for pedestrians going to the Ferry terminal"
The Ferry Terminal is only indicated for motorized people. Please ad signalisation for pedestrians!
Reviewed by Eugen who travelled with Condor Ferries on Condor Liberation
"Shambles"
First one hour late, then two. It finally arrived and took a further two hours to get the last car onboard. Overbooked and overweight. I was on foot with dogs. They lost all the dog crates. Things could be so much smoother and more profitable if they had a rethink about dogs travelling.
Reviewed by Jason who travelled with Condor Ferries on Condor Liberation
"Hassel free trip"
Apart from the usual wait to go on the ship it was all very straight forward. Long queues for refreshments at first and don't expect fine dining but otherwise all ok.
Reviewed by Jean who travelled with Condor Ferries on Condor Liberation
"POOR COMMUNICATION"
I put my preference for contact as my email address. It was difficult to charge my phone and receive text messages. We almost missed the ferry crossing because I was expecting an email confirmation. I did not receive my text message explaining that we would have to stop and go through immigration at Guernsey, this caused difficulties. My initial booking stated arrival 60 minutes before whereas the text message stated that this was the latest arrival time. I am not happy with the poor communication.
Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
"My exsperance"
Good on board welcoming frendly staff//
Reviewed by Dmytro who travelled with Condor Ferries on Condor Liberation
"Hello "
The restaurant ran out of sandwiches, sausage rolls and soup halfway thought my sailing
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Travel to and from Guernsey and Poole"
First class in almost all ways, staff could have been more polite when parking our car, but that really is nit picking,
Reviewed by Roy who travelled with Condor Ferries on Condor Liberation
"Condor ferries to jersey"
Our ferry crossing to jersey on condor ferries was trouble free from the point we first booked all the way through ,easy to find port and check-in was good both ways no hold ups on both crossings,good comunication from condor ,The only small issue was the duty free on the return trip was smaller and not a big selection of items we went out on Liberation and back on another condor ferry.Overrall the trip was relaxing and comfortable.
Reviewed by Ian Wright who travelled with Condor Ferries on Condor Liberation
"Smooth sailing"
Poole to Jersey in April. Easy check in at Poole, luggage for the hold stays with you until you are through security. Short bus ride to ferry. On board, allocated seating but lots of empty seats if you had chosen to move. We were happy with our seats so stayed. Toilets were clean. Duty free shop sold all the usual items. Didn’t have the food but looked like a good selection, People seemed to be enjoying their choices. Completely cash less on board. Jersey terminal, longer walk from the boat to the terminal, hold luggage taken at check in. Staff onboard were friendly. Arrived back in Poole 45 minutes early.
Reviewed by Sharon who travelled with Condor Ferries on Condor Liberation
"Poole to Jersey"
Beautifully clean ferry. Crew were very helpful and cheerful, it was a pleasure to travel on the Condit
Reviewed by Reginald who travelled with Condor Ferries on Condor Liberation
"Timings"
Although our ticket showed a Jersey departure time of 09:10 hours the ferry departed at 11:40 hours, which according to Condor Ferries was the scheduled time. A notification of change of timings from Direct Ferries woud have been much appreciated to enable forward planning. Consequently in future I will book direct with Condor Ferries rather than via Direct Ferries.
Reviewed by Bridgit who travelled with Condor Ferries on Condor Liberation
"Sunday Ferry"
Really good service, food good quality, and helpful staff.
Reviewed by Robert who travelled with Condor Ferries on Condor Liberation
"Decent and well organised"
We had a return crossing from Poole to St Helier, reserving table seats for our crossing. Boarding was well organised and efficient. The tabled seating area was a nice environment although it seemed weird to put couples next to each other when there were so many empty tables. Mask policy seemed a bit pointless - most people didn't bother so I'm not sure why Condor wanted people to wear masks. Food on board was quite decent and cheaper than eating on Jersey itself! Staff were all freindly and helpful.
Reviewed by Marcus who travelled with Condor Ferries on Condor Liberation
"Great crossing, convenient timings."
The timings for this crossing were really convenient, we actually arrived in Poole early as the weather so good, we have a smooth journey. However, it was a bit difficult finding the right entrance point at Cherbourg Port, there were no signs for the Condor Ferry until you actually arrived at the barrier/ticket booth! Hence, we took half an hour driving around getting very stressed and frustrated! Once on the boat, we were told the main restaurant wasn't open (not sure why), and we had to eat at the Self-Service place, which closed really early! Generally though, excellent booking experience and ideal location and timings.
Reviewed by Lorraine who travelled with Condor Ferries on Condor Liberation
"Enjoyable "
Food was lovely. Staff were lovely at the bar. I suffer from sea sickness and I was not sick at all. The boat was fast and I’m happily returning in the near future
Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
"Pleasant experience"
I travelled from Jersey to Poole on the 3rd of jan,I wS dreading it as weather was so awful last time and I was seasick, this trip was so positive, the staff were so friendly and val who wS behind the bar and keeping the deck tidy for guests wS so nice, she advised me to eat a little something so I had a snack, I booked a reclining seat and I must say it was very comfortable, no sea sickness and I even managed to sleep.we got there ahead of schedule and all staff were so polite helpful and friendly, well done condor I will definitely travel by boat more often as this trip has changed my negative thoughts about sailing by boat, and what a lovely team of staff, thank you 😊
Reviewed by Jennifer dodd who travelled with Condor Ferries on Condor Liberation
"Appauling "
They cancelled my trip the night before claiming 'electrical fault' problems - i lost a day's holiday - very unimpressed Historical research suggests that cancellations due to 'electrical faults' are an ongoing an continuing problem ....... Perhaps Condor would be courteous enough to pay some form of compensation for my loss ?
Reviewed by Justin who travelled with Condor Ferries on Condor Liberation
"Feeling sad!"
As my ferry journey was cancelled by the ferry company AND I'm still waiting for a full refund I'm feeling really really sad and I'm slowly beginning to feel angry at the lack of my refund!!!
Reviewed by Susan who travelled with Condor Ferries on Condor Liberation
"Not impressed with customer service!"
I booked trip to Jersey and back but because of coronavirus decided to postpone. Condor were offering free ticket amendment so I contacted Direct Ferries twice asking for this to be arranged. Then, with 12 hrs notice, I was informed sailing was 19th not 20th. Sent immediate email to address in that notification and resent 2 days later suggesting refund best as ferry had actually been cancelled. So far I have heard ABSOLUTELY NOTHING. The ratings are therefore irrelevant.
Reviewed by Penelope who travelled with Condor Ferries on Condor Liberation
"Condor ferries"
Not a very good company on the crossing to jersey from poole the crew must have sanitized around the doors at leased every hour, and it was a rough crossing. Coming back to poole on the 23rd march no one sanitized and they didnt serve warm drinks ,had I known I would have made a flask. The crew didn't give much in the way of help as we were told to keep a distance apart ,and only allowing a maximum of 4 in the shop.at one time there were 4 staff all around the bar area.never again will I go on this fast ferry
Reviewed by Brian who travelled with Condor Ferries on Condor Liberation
"Travelling on Condor Liberation"
My first business trip to the Channel Islands for bit and bridle fitting with Horse Bit Fit. Lots of trial equipment to bring over in my car, found the whole experience very smooth and easy. Will certainly do it again. PS found the air con a bit chilly
Reviewed by Susan Paine who travelled with Condor Ferries on Condor Liberation
"Ahhhhh! "
I arrived on the ferry after a very good check in process. Found our seat and waited to departed. Once departed I didn’t know if to laugh or cry! The captain explained it could be a bumpy ride due to the swells. Ok I thought, I have my trusty sick bands with me, what could go wrong.... well! My first concerns started with the massive swaying of the boat and people falling all over the place! A man staggering towards duty free launched himself at the door opening landing on all fours praising the lord he’d made it! Then just stayed there. That was him done! Next come the crash from the duty free with everything promptly falling off the shelves! Duty free now understandably shut, man still holding on! Next the woman behind me started head banging my seat with her finger in her ears, crying and saying very loudly no no no no, this lasted appropriately 2hours! The gracious staff started to hand out sick bags (a little late in some cases but considerate all the same) just to clarify the lady behinds distress the staff gave her 3 sick bags!!!! Best to be sure! Anyway, we finally arrive and I hear this lady say she’s definitely not travelling back on the ferry even if that means she has to leave her car in guernsey or live there. Now, this lady is in fact my sister - and I fear she may never leave, I’ve had to call our mother in to take her back!!!
Reviewed by Penelope who travelled with Condor Ferries on Condor Liberation
"Efficient "
Car got on and off very efficiently. Staff helpful, sailing rough! But that's nature, not condors fault!
Reviewed by Kathryn who travelled with Condor Ferries on Condor Liberation
"Enjoyed "
Very good qualities of service, good food and lovely space duty free is fascinating but about they should sell more quality of rolling tabaco...but I rly enjoy it trip👌💖💖👏🌟🌟🌟🌟🌟
Reviewed by Eduardo who travelled with Condor Ferries on Condor Liberation
"Our trip to Spain "
Liberation to France was pleasant but our return trip was less so.After a long trip back from Spain by Carew arrived to find that bad weather had cancelled our return trip.I know this cannot be helped but we were less than happy when told we were booked on the following days boat,having already been told tha there was no need to phone them because we were definitely booked automatically on the original return trip.Consequently we did as asked and didn’t phone for conformation resulting in this unfavourable outcome.Hoping we have better luck next time.Rainer Schimek. Ps after all that we are still waiting for our trip back to Guernsey on the Clipper. A la prochaine
Reviewed by Rainer who travelled with Condor Ferries on Condor Liberation
"Not happy "
If you check your records we did not sail from Poole to Jersey,journey cancelled got to Jersey two days late, involved in extra expenses, I feel you take the decision to cancel too early
Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
"Why Cherbourg"
It was at a considerable inconvenience that we had to disembark at Cherbourg rather than Malo. The reason given was the weather but one could hardly fault the weather perhaps 20+knots from the SW at the maximum and much less at St Malo. If your ships cannot operate under the circumstances of wind and sea Saturday 1 Feb 2020 than yu are in serious trouble. Perhaps there was another reason, ship out of commission for whatever reason and that would be entirely acceptable. The truth never hurts.
Reviewed by Krov who travelled with Condor Ferries on Condor Liberation
"Rounabout trip..."
Off season, if you are going to Guernsey, you are also going to Jersey. You have to get off at Jersey to go though imigration, then get back on the ship. This is not great in Jauary at 11.00 at night. not Condor Ferries fault, but nicer if you knew it was coming.... Staff very pleasant and helpful, quite a happy air, amusing signage on the boat, PA system announcemnts were amusing as well. I had fish and chips, and the chips were a fresh batch, and not cooked all the way though, urgh.. There is a 25kg weight limit on bags at check in for foot passnegers, i booked via a brokers and there was no mention of this on my tickets. Usual thing at check in, " Oh yes its on our website, in tiny letters, under tha insurance bit" Again, not helpful when you arrive with a bag thats 7kg over weight, and have to wear two bottles of prosecco in your coat!
Reviewed by Alastair who travelled with Condor Ferries on Condor Liberation
"Not very happy "
My issue is not with the staff or the ship, but with the booking process. I completed an on-line booking, for a ferry from St Malo to Jersey, on a Saturday afternoon, for my pet and I. I received an email the next day explaining that they had overbooked the capacity for pets and I would have to change my ferry crossing or travel without my pet. They called and explained they could change my ferry to the Sunday crossing (which was already inconvenient enough) and then told me that I would have to pay a transfer fee of £37 to move the booking. Despite none of this being any of my fault. In fact, totally their fault. I already had the inconvenience and cost I occurred (extra hotel night) having to travel a day later and they still had the audacity to ask me for more money after their mistake. Company is a joke.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Absolutely terrible time trying to amend a booking. "
Condor ferries should not use direct ferries as a third party booking company. Direct ferries are useless to ring, email and use live chat. By the way condor ferries your asking for a review for a trip that you cancelled.
Reviewed by Sandra who travelled with Condor Ferries on Condor Liberation
"Top marks "
Due to bad weather our journey both to and from Jersey was postponed. However the staff were amazing at helping with a new time to go. From arrival at the port until leaving for home the staff were wonderful. Being disabled their courtesy and help made the trip so easy and all were friendly and polite. The ship was comfortable and access no problem. I would definitely choose this company again when taking the ferry. Thank you all for helping make our holiday so special.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Really good service on board"
The refill coffee is worth having if you want 2 or more cups of coffee on the crossing. Staff were courteous and helpful on board. The people helping you park your car on board were amazing in their instructions and the manner in which they helped. Advice: prepare your things to take from the car to the decks well in advance in a quick grab bag - don't drop anything on the floors on the parking area after a crossing or when it's raining - they get very wet. The car check-in takes much longer than expected - make sure you are in the right queue if you have no passenger, your vehicle is tall or has a roof rack on it. The queue system to check-in could be managed much better to be more efficient and take the stress out of the process. Given how well everything else is organised and planned its a little surprising that check-in is a free for all...
Reviewed by Recent Crosee of the Channel who travelled with Condor Ferries on Condor Liberation
"Excellent service"
1st time to Guernsey, great service ! Quick , comfortable and the restaurant food was very good .
Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
"Prompt transfer due to threat of rough seas "
My ferry between Guernsey and Jersey was cancelled due to rough seas Thankfully I was promptly transferred to Guernsey to St Malo. I would have benefited from a train timetables to Assist with my transfer between St Malo and Granville my final destination. Thankfully my friend could collect me..
Reviewed by Hilary who travelled with Condor Ferries on Condor Liberation
"Sailing to and from Poole to Guernsey"
The outward journey was ok although the departure was brought forward by two hours. The return journey on Friday 10th October was cancelled, which meant I had to spend two extra days in Guernsey as it was not possible for Condor to give me any priority on the Saturday sailing, and therefore I incurred nearly £260 of extra hotel and meal costs.
Reviewed by Philip who travelled with Condor Ferries on Condor Liberation
"Excellent service"
Very efficient boarding and check in. Staff were friendly and we're seen to be available. Captain informative regarding weather conditions. Toilet faciilities clean and checked regularly. Good selection of meals and snacks. Recommend this ferry service for the future.
Reviewed by Julie who travelled with Condor Ferries on Condor Liberation
"Helpful and friendly"
The ferry journeys were well organised, there was very little waiting around. You are given seat numbers in standard class. Good food and drink. Best bit is I dropped my passport on car deck and they posted it to me.
Reviewed by Bernadette who travelled with Condor Ferries on Condor Liberation
"Ferry trip. "
We have travelled with condor ferries to jersey many times, and usually booked the trip actually with Condor. This time my daughter booked it with diectferries, and I have to say I would not use this company again. There was a delay at poole and we were not notified by direct ferries and the website said everything was ok. Our ferry was supposed to leave at 6-30 am but they rescheduled it for 2pm. We and five other cars were there at 5, they hadn't been notified either, all the passengers who booked with Condor knew about the delay and arrived at lunchtime! Needless to say we will only book with Condor next time, as waiting at Poole for 9 hours was horrendous!! Cant fault Condor ferries they were great.
Reviewed by John who travelled with Condor Ferries on Condor Liberation
"DON'T THEY LET THE LEFT HAND KNOW WHAT THE RIGHT HAND IS DOING?"
long delay - all sorts of excuses given no offer of even a free cuppa or any form of compensation. Told that the computerised navigation system had not been sorted with Germany????? If there was another way to visit my daughter and grandchildren with my car, I would take it. Would give no start for ship punctuality if it were possible
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Met all my needs"
Gr8 trip
Reviewed by who travelled with Condor Ferries on Condor Liberation
"A good service but weather dependent. "
Make sure you book direct with Condor and not through an agent! Our crossing was cancelled due to poor weather (both ways). While Condor let us know well in advance, once we were on their radar; the agent gave us less than two hours notice before the sailing. Staff at Condor were very good and helped us re-book without any fuss. They also helped us find accommodation in in Poole. The sailing was OK both ways although the rough sea going out did cause a lot of sea-sickness.
Reviewed by George who travelled with Condor Ferries on Condor Liberation
"Bad service "
Arrived at check in 36 minutes before boat was due to sail I was told foot passengers should check in 40 minutes before sailing so I was told I could not board even though the staff were still at the gate where passengers show their boarding passes. I had to buy ticket for the next day when to my amazement people were checking in 30 minutes before sailing
Reviewed by Patrick Cooney who travelled with Condor Ferries on Condor Liberation
"Pretty good on balance"
Travelled Poole to Guernsey and return. The loading at Poole took ages - apparently others had received e-mail asking them to arrive 90 mins before departure not 60, but I didn't get one, maybe because I didn't book direct. The staff were all pretty good and the actual crossing time is really good. Standard seats were just fine for the crossing (very much airline style) - fine for reading eating breakfast or relaxing. On the way back the crossings on the day before and after were cancelled which made us feel somewhat lucky not to have been disrupted, which at 1 crossing per day could have caused quite an issue. The return ferry was late, but we were basically relieved it was running. The food was perfectly adequate and the staff serving it seemed pretty good. My wife was very unimpressed with the condition of the female toilets in both directions, it seemed like they hadn't been serviced between crossings. The men's seemed OK to me. Overall a very reasonable way to get to Guernsey.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"not contestant"
on traveling from poole to jersey in our camper van we were booked on the ferry with no problems and the staff measured the van as medium hight ,after a great trip coming back from jersey to poole we were stopped from going through with the staff saying the van was measured incorrect at poole and it should have been put through as high they then held up all the traffic till the manager came from the office who was very rude and basically told us it was tough it cost us an extra £40 and we were told the staff in poole were not using the same rules as jersey ,this was very frustrating as a customer that there is not consistency throughout the company if the van was measured incorrectly by there colleges coming to jersey they should have allowed us back to poole but provided feedback to the staff in pool , we may have found we did not have the money ,we were very much put on the spot and what seemed to be a good way to travel it then spoiled our trip
Reviewed by Steven who travelled with Condor Ferries on Condor Liberation
"entertainment not good"
You need to put on a film of interest to all ages - eg Mr Bean, Home alone etc. 4.5 hours is boring looking at your endless advertisements. I did have a book, I did have my knitting, but still it is endless. Your superior lounge is far too expensive. Reclining seats would be more helpful, with a little more leg room. Difficult to go to sleep. Food choices not particularly inspiring. Afternoon tea range would be useful. Late departure on return, but caught up by time of arrival. Sea crossing was good with very little movement of the vessel. Range in Off duty shop is geared to perfume, wine and cigarettes. Limited range of other goods.
Reviewed by Ann who travelled with Condor Ferries on Condor Liberation
"Rip Off charges to change sailing date"
I did not produce my passport on date of sailing my fault Tried to log in to change date on line,but unable to complete Telephoned Direct Ferries and asked for advice how to complete Your operator took details ,asked for my Visa card number advised it was now completed Checking my bank details you simply made a charge of £48.50 No help advising how I should complete online as requested YOU DO NOT LISTEN TO CUSTOMER REQUEST
Reviewed by Roger who travelled with Condor Ferries on Condor Liberation
"Good Journey"
Comfortable seats in a modern boat. Very timely crossing and good information given on board. Suggest that more information given on likely length of wait in harbour after check-in.
Reviewed by Robert who travelled with Condor Ferries on Condor Liberation
"Great service "
Reliable and on time. Very smooth sail. Felt confident on board despite the treacherous weather.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Excellent service "
This was our first trip with Condor from Poole. Excellent service. We were on a motorcycle so the strap down service was brilliant. We had standard seats which was a bit difficult as we didn’t know where to put the crash helmets etc but luckily it wasn’t busy so we could use the seats behind us. Food was good. We would definitely recommend this route.
Reviewed by David who travelled with Condor Ferries on Condor Liberation
"Poole/St Helier "
Excellent
Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
"Honest review - Sept 2019"
This was my first trip on a Condor ferry, but I have travelled many times on traditional ferries to the continent over the years. The fiasco of vehicle loading and the tightly packed 'economy airline' style seats, clearly highlighted that this ferry service is designed for the mass transport of people and cars without consideration for the Customer experience. Our seats were threadbare in places and had clearly not been cleaned for many months. Avoid sitting near the children's play area if you want to read/sleep. Children need to play somewhere, but I am at a loss as to why this area was in the middle of the seating area, rather than at the back to minimise the disruption. Overall, the ferry transported us to St Hellier, but it was not a great experience. Jersey is a lovely island but I would suggest flying and hiring a car. I suspect this will be cheaper for couples.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"First class service"
Having not used any type of ferry crossing before we were not sure what to expect however it was so easy from start to finish. Due to my wife needing assistance she was able to use the lift, finding our area for the trip was easy. I'm 6ft 3ins and we are not small built plus with my wife's health issues it was lovely to find we both had plenty of room in the reclining seats. The food on board was brilliant and very keenly priced. We were very impressed with the way the staff worked as a team to get you loaded/unloaded efficiently. We will definitely use Condor again in the future whether with are car or not.
Reviewed by Christopher who travelled with Condor Ferries on Condor Liberation
"An enjoyable trip"
It was everything I expected.
Reviewed by Yvonne who travelled with Condor Ferries on Condor Liberation
"no sailing!!"
We arrived at the terminal at 1000 hrs,on 11th Sept, well in time for the sailing at 1200 hrs, only to see a board that said the next sailing would be the next day on 12th sept., at 1330hrs....we went into the office and Lewis of Condor Ferries advised us that the sailing was cancelled as the ferry left at 0930...so he booked us on the ferry for the next day. In the mean time we had to find accommodation for the night we went to the Travelodge in Poole, for which I paid a sum of £104.99 for a double room. Also I had to pay £601 for the accommodation in Jersey for 7 nts. We only stayed 6 nts so that was a loss of £85.85, total expense of £190.84 and a loss of a day in Jersey off our holiday...….so will I be getting a refund please? Mrs Jill Banfield. 36, Victoria Mill Road, Framlingham, Suffolk IP13 9EG. I shall looking forward to hearing from you. Jill Banfield.
Reviewed by Jill Banfield who travelled with Condor Ferries on Condor Liberation
"Take another route "
The journey took 7 hours not 3, and we went to Jersey first instead of Guernsey. Apparently this is a regular feature of this so called service according to many people who live on the islands. Simply not reliable enough. The food was dire and very expensive.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Communication very bad"
The evening before boarding the Liberation to Guernsey we received an email saying the trip had been cancelled owing to engine problems. We had a look at their website, and were told on that the ferry would go slowly but would still go at 9.15 from Poole. And it did, but we then spent 8 hours on it as it went straight to Jersey, returning via Guernsey. It should not advertise a 3-hour trip. In the booking procedure we were told we would leave Guernsey on the Monday at 9.00 am, but actually left at 4.15pm and had to find a hotel in Poole to spend that night, instead of returning on the train to Wales.
Reviewed by Andrew who travelled with Condor Ferries on Condor Liberation
"Confused "
We have just returned on last nights catamaran into Poole a two way trip. We transported two dogs in our car, sufficient room for both. Why is Condor so insistent that you tell them you are travelling with animals, even go to the bother of issuing a sticker to indicate this yet there is absolutely no benefit or reasoning why! You are placed in a queue with all other car as normal, you are loaded onboard with other vehicles as normal, and when we were disembarking we were near to the end to get off. The dogs were needing the toilet by now after over four and a half hours. When I asked the guy who was directing the vehicles off the vessel, what is the use of the pet sticker on the windscreen to denote carrying dogs, his reply was, “ dogs have no priority to get off the ship”. So I will go back to my original question what does Condor do to assist with people transporting their dogs, and what is the sticker for? Also whilst in Jersey I tried to upgrade from Horizon seating to Club Class, the manager behind the desk would not help, was rude, dismissive and sent us away telling us the advice we were given by the crew on the Condor Liberator to book my return upgrade with the Jersey desk was wrong, and they should have known better about the procedures, and sent us away, very unhelpful and rude. I am giving five stars to the crew onboard, who were brilliant. You would have had one star for the guy in Jersey but I don’t want to down grade by one persons stupidity.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"A Great Ferry Experience"
A slick operation; punctual, with experienced staff. The food was fresh and tasty. The only negative comment would be in the 'free WiFi' only lasting for 30 minutes - it would have been great if internet access was available for the entire journey of 3 hours.
Reviewed by Alan who travelled with Condor Ferries on Condor Liberation
"INDIRECT FERRIES"
Book with the actual Condor ferry company because booking through this site is anything but ‘direct’. They never notified us of our ferry being delayed by 5 hours, even when this delay occurred three days prior to traveling. When attempting to get compensation they were slow, unhelpful and required lots of prompting on my part to follow through on their empty promises.
Reviewed by Caitlin who travelled with Condor Ferries on Condor Liberation
"Cyclists are vehicle owners"
Cyclists are treated as car owners. This is a pity having to wait and move along with cars and their exhausts. Also on departure at Poole had to wait for many cars to leave first. We were let off first on jersey. Would be better if we could somehow check in bike and luggage and be treated as a foot passengers. Would not object to paying a few pounds over the foot passenger rate for this service.
Reviewed by David who travelled with Condor Ferries on Condor Liberation
"Great trip"
The ferry was very comfortable and clean. We have a great crossing and we are looking forward to using you again.
Reviewed by Martin who travelled with Condor Ferries on Condor Liberation
"Condor Class"
Excellent Ferry upgrade to Horizon Class well worth it. Clean and modern . Food and drinks good selection at reasonable prices.Check in at Poole was a bit behind the times but staff very polite and friendly.
Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
"Condor Ferries"
Travelled on Condor Liberation to Guernsey 5th September- absolute farce- yet another “technical issue” with engines caused a 3 hr direct sail into a totally unacceptable 8hr journey via Jersey. This resulted in our missing a considerable amount of the family wedding festivities we had hoped to enjoy with family. Locals later told us that mechanical problems occurred regularly with this ship - we won’t be sailing with Condor in the future!!
Reviewed by Ian who travelled with Condor Ferries on Condor Liberation
"Ferry was cancelled!!!"
Since the ferry was cancelled due to poor engine maintenance and we had to arrange our own trip off the island at greater expense, this is not going to be a positive review!
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Nice but could have been slicker"
Everything was great bar it was unclear what was needed at what point. Ie. Boarding 40 mins before, having to get your boarding pass and we nearly threw our boarding passes away on the boat. Thank god we didn't!
Reviewed by Jenna who travelled with Condor Ferries on Condor Liberation
"Easy crossing"
Turned up in good time. Easy to board the boat. Found our seats, very comfortable. Smooth crossing. Easy disembark. For 2 adults and a small car, £333.00 seemed expensive.
Reviewed by Anita who travelled with Condor Ferries on Condor Liberation
"Poole to Jersey"
Pleasant experience overall. Would do this trip again.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Jersey to Poole"
Vessel was a bit late leaving, no explanation was offered for this. Otherwise a pleasant experience.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Easy peasy"
So easy to use and so accommodating!
Reviewed by Caroline who travelled with Condor Ferries on Condor Liberation
"smooth sea crossing"
We sailed on the Liberation from Poole to Guernsey. Smooth crossing both ways. Ship was very busy but efficient loading and unloading processes. A little cramped given the number of people on-board and their inability to read seat numbers on their tickets! Food basic.
Reviewed by Kevin who travelled with Condor Ferries on Condor Liberation
"Dog on the ferry"
The journey on the ferry was ok - nice weather and no big waves so everything went smooth. But what I would like to point here is the lack of information about taking a pet on the ferry. It’s not so bad when you are going by your car because you are leaving your pet in the car but we were passengers without car with a dog- quite big dog. It was very surprising when on the entry of the ferry the staff told us that we have to leave our dog where the cars are because they are not allowed on the top on the ferry with the passengers! Luckily we had our cage for him so he stayed there but if we wouldn’t have it I don’t know where our dog would be kept! It was his first trip by ferry so he was really stressed ( he is a rescue dog so he probably thought we sent him somewhere without us!) we couldn’t even check on him because it was really choppy sea. My point is that it should be more information on the website regarding pets on ferry for non driving passengers. It would make life easier for the staff and pet owners who in that situation are not always polite.
Reviewed by Magdalena who travelled with Condor Ferries on Condor Liberation
"Guernsey trip"
Trip was good staff friendly and punctual as a family we were dissappointed that our seats were not together and one person was sat three rows behind when after all it is not cheap also although we didn't pay extra for seats at the front it was disappointing that you couldn't even walk through to look out of the windows and were confined to the rear of the boat
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Better communication needed !!!!"
Whilst we appreciate the weather is beyond your control, your telephone system lacks adequate resources and e-mails were not timely or accurate. To make matters worse all communication ceased at 7pm during a call ! If we hadn't be able to contact someone local in Guernsey, we would have missed our rescheduled ferry.
Reviewed by William who travelled with Condor Ferries on Condor Liberation
"Exhilarating trip."
Brilliantly fast and smooth. However, junk food in restaurant and poor value in duty free. Not much cheaper than supermarket deals. Glad we took our our own picnic.
Reviewed by Richard who travelled with Condor Ferries on Condor Liberation
"I wont do gain."
The ferry itself was ok. However, travelling at peak time during summer I strongly advise you to upgrade to the lounge and the normal seats are cramped and you are thrown amongst a craze of screaming children for 4/5 hours. We upgraded to table seating and the trip was made so much more bearable. The main problems travelling with the ferry is not the ferry itself but the part before and after. The staff are great but it takes ages to get on the ferry. Getting off is even worse as you disembark into rush hour and it took us an hour to get off the ferry and drive the 200 m to the main road. Personally, I shall not be going by ferry again.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Prompt and comfortable"
A little choppy going to Guernsey but a tranquil return. Staff friendly. One thought is the timing of the afternoon return. It would be better an hour earlier or a couple of hours later, as there are massive delays off loading at 16:40 due to local workforce going home. This would be better for locals and holiday returners.
Reviewed by Edward who travelled with Condor Ferries on Condor Liberation
"Great trip"
The trip was great however we only left 3hrs on the island and it wasn't enough. We will be going back again
Reviewed by Joanne who travelled with Condor Ferries on Condor Liberation
"Shame about the timings."
Good facilities on board but would recommend taking something to eat with you. Standard cafeteria type food on board. The duty frees - I would do your research first as some things you can get cheaper online. In general the staff are helpful and friendly, the seats are comfortable and the childrens area plays good movies. Be prepared for alot of waiting though! We hadn't anticipated how long checking in, boarding and disembarking would take. Also didnt realise we stopped at Guersey on the way!
Reviewed by Hannah who travelled with Condor Ferries on Condor Liberation
"Inflexible and unreliable"
We have travelled by Condor Ferries from Poole to Guernsey before and left with plenty time, but were held up as a result of very unusual traffic congestion and a journey that would normally take 2 hours and 15 mins took just over 4 hours. We phoned to advise that we would arrive late and duly arrived 30 mins before the due departure time. We were told by a very pleasant member of staff that we had to arrive 1 hour in advance - which we knew - and once the gates had closed that was it. So, although we could see the cars still loading and indeed the ferry was late in departing, we could not board. Others, including families with young children, who were similarly delayed, were left in the same situation. Hence we had to leave our car and travel with reduced luggage as foot passengers very early the next morning as there were no car spaces for several days. This meant hiring a car for a two week work stay in Guernsey. The ferry to return to Poole at the end our stay left a 90 minutes late and our experience with Condor is that delays are routine. Being unable to board with the car meant extra costs from an overnight hotel stay, parking our car for 2 weeks in Poole, and car hire of which just the hotel stay is covered by insurance. This inflexible policy of Condor does not seem to be not replicated, and we have travelled to Scottish islands and across the Channel many times. It is very unreasonable and very inconsiderate to passengers, particularly given the lack of options for travelling to Guernsey - especially so in the summer when ferry options are well booked up. The staff, who remained pleasant throughout seemed to me merely implementing a policy from above. It should be replaced with a much more considerate and reasonable approach, especially since Condor's own track record on time keeping is appalling. My advice to travellers is to seek other ferry options.
Reviewed by Thomas who travelled with Condor Ferries on Condor Liberation
"5 day "
Out would trip in normal seating uncomftable and cramped return trip I upgraded so a pleasurable trip
Reviewed by John who travelled with Condor Ferries on Condor Liberation
"Condor not soaring"
We set off from Poole on July 26th and 13 hours later arrived in Jersey, after a truly miserable journey. Due to a known technical fault on the boat a significant percentage of passengers and even staff were being sick. At one point the restaurant was even closed as a member of staff had been sick in a bin. The upper deck was littered with very unwell people. Having left Guernsey,Condor attempted to fix the boat for 2 hours whilst circling around outside the port before giving up and going back to Guernsey. Communication was poor and it was clear that a disaster recovery plan was basic at best. At one point I asked a member of staff how we were going to get to Jersey and was told that I would have to leave my car in Guernsey overnight and take another ferry as a foot passenger. I reminded them that I had dogs on board, as did many other people, so that was not a viable option. Finally we got on a cargo ferry with our car and dogs to arrive 9 hours late in Jersey. The whole journey was an utter shambles and I am still waiting for my compensation from Condor. My return trip was much better- I was only an hour late. In summary, not an experience I want to repeat. Condor you need to look long and hard at improvement.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Jersey trip"
Both out and return were fine. Minor weather problem on return trip which meant a couple of hours on reschedule. Overall a good trip this time.
Reviewed by Anthony who travelled with Condor Ferries on Condor Liberation
"A gusty day"
Condor do appear experienced in coping with variable weather conditions and rearranging sailings. Adequate warning was given. The ‘upgrade’ of seating and provision of a free snack was a good gesture. Or was this to avoid compensation claim? The staff are always jolly and seem to enjoy their multi task roles. The Liberation is a fine ship but no doubt the company now wish they had purchased a ship more suited to the unpredictable Channel weather.
Reviewed by Philip who travelled with Condor Ferries on Condor Liberation
"Fly next time"
Horizon lounge dirty. WiFi a joke 30 mins free then chargeable. Food terrible. Staff looked like they were all fed up and needed a holiday.
Reviewed by Mark who travelled with Condor Ferries on Condor Liberation
"RIP off"
I had to change the motorcycle I was travelling on and as such whilst doing it all in line direct ferries charged my £161. Same size bike but different registration number - made even worst was on arrive they had the wrong registration number anyway
Reviewed by Keith who travelled with Condor Ferries on Condor Liberation
"Disappointing Service"
We travelled from Poole to Jersey on 26/07/2019 with Condon ferries unfortunately the experience was not a good one, the scheduled travel time for the crossing was 4.5 hours after a very rough crossing and 50% of passengers unwell reaching Guernsey at 12pm to pick up more passengers it all went wrong as we departed from Guernsey harbour there was a loud bang and the Ferry shuddered as if we had hit something under the water, very shortly after the captain made the announcement there was a problem with one of the stabilisers and would need to try and repair it he said it should take 45 mins. We were left bobbing around on a heavy swell leaving 50% of the passengers felling very unwell including my wife you can guess the result, 45 mins passed with no further announcements from the captain. After about 80mins a second announcement was made saying they were unable to fix the problem and would need to go back into calmer water to try again more than an hour had passed before the another announcement was made saying still couldn’t fix the problem and wound need to go back into Guernsey harbour to try again. After docking back in the harbour another announcement from the captain saying they had a diver working to fix the problem and would be under way shortly, hours had passed with no information or update as to how things were progressing when the final announcement came around 6pm from the captain its with regret the problem couldn’t be fixed and we all needed to leave the ferry and transfer to the clipper. By this time i had lost the will to live as we were now being told we could only travel on the Clipper as foot passengers and our cars would have to stay in Guernsey until the following day when they would be transferred by the Arrow cargo ship. We finally left Guernsey and arrived at Jersey at approximately 10.15pm a full 8.5 hours late. We were waiting for a text from condor the following morning to let us know my car was ready for Collection but unfortunately it never came, We had to change our plans for the day to go back to the harbour to find out if the car had arrived loosing yet more of our holiday time. All in all not a good experience!!!
Reviewed by Neil who travelled with Condor Ferries on Condor Liberation
"Did not travel "
Been to Guernsey twice with no photo ld turned up Friday 1st August after 4 hour drive I had driving licence showed it at gate my wife had no photo ld and were turned away and told we both need photo ld as from March i booked February and not told
Reviewed by Richard who travelled with Condor Ferries on Condor Liberation
"Dissatisfied "
Unfortunately the ferry was delayed, which sometimes can’t be helped but instead of informing us when the delay first was made aware to you we were texted at 18:15 in the evening when we were in bed ready to get up at 05:00 to prepare to get there on time. We weren’t told about a delay with enough notice at all so ended up getting to Poole SEVEN HOURS early! We will be taking this further and requesting some form of monetary compensation for the lack of organisation causeing the loss of a whole day of my very limited time off work in a year.
Reviewed by Frances who travelled with Condor Ferries on Condor Liberation
"Hard to believe "
Where to begin? The journey from the start was concerning as the boat twisted and tilted in what was effectively calm waters on a sunny day etc. I have travelled on ferries for many years and have never known a boat move so much with such little water activity. Apparently it was a large swell. If that was the case the boat should be working on canals or lakes. Other passengers also looked in disbelief at the captains reasoning, many had travelled on this same vessel and also felt this was not in any way an accurate nor reasonable explanation. The amount of people being sick was bizarre considering the sea. Having rocked to and fro into Guernsey the boat had given out a large bang, apparently a new problem??? After around an hour the captain came over the tannoy to strike fear into many of the ill and nervous travellers (I wasn’t one of them) by stating that we were going to try and “ limp” our way down to Jersey as the right side steering had broken. People were asked not to walk around the boat wherever possible? We set off to Jersey at a snails pace with the boat banging each time it tilted and after the boat stopped altogether we were advised that following another technical problem we were returning to calmer water so that engineers could “pin” the steering part to stop it banging around. After 15 more minutes of swaying what felt like out of control we were informed by the captain we would be turning back to Guernsey for the problem to be fixed. Communication could only be described as poor. After hours of waiting we were informed by the trusty captain that the technicians were 3/4’s of the way there and thanked everyone for their patience. I must say if this situation had occurred with a different type of traveller blood would undoubtedly have been spilled. After a further couple of hours we were told that the boat was out of service and asked to disembark without any forwarding plans as to what to do next. It was down to customers to ask what the next move was as information from staff was not forthcoming. Many of the staff were as confused as the customers. Staff were very apologetic even though it was not their fault. What followed was people being offered to leave cars and animals overnight in hope that they would follow the next day. Ferry promised the next day would not have materialised as we left Guernsey Sunday evening not Saturday morning or even Sunday lunchtime as again rescheduled.People were being offered to go ahead as foot passengers to Jersey with an overnight bag. Totally disgraceful, by now families with young children had been on the boat from 8.30 on the Friday morning. I amongst others was in the office arranging accommodation at around 7pm and there were others still queuing behind. In today’s day and age it’s criminal that a company of this nature has no back up plan in case the boat breaks down. Since this event it became clear that this was not a first and the boat was due for maintenance that weekend but didn’t quite get there. Basically Condor took a chance with peoples holidays and to some degree their safety. After a further couple of hours we were offered a hotel on Guernsey finally eating at 11pm. No mention of refreshments over the tannoy whilst on the boat other than water and soft drinks?? Really disappointed we lost 2 and a half days of our holiday visiting family in Jersey Further wrong information and technical issues (disabled lifts and toilets not working)followed meaning we doubted we would return on time back to the uk almost a week later. Sorry to say we’ll fly in future until a different operator takes ferries to Jersey. It’s a shame as it is our preferred way to travel.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Hopeless company!!!"
If your trip goes ok fine , but do not expect Direct Ferries to reply to any emails, all I got is the usual typed letter saying our staff will get back to you in 48hours four days later IAm still waiting and why do they decline American Express cards?? Good luck but use the ferry company that you travelling With would be my advice not Direct Ferries..... Peter
Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
"Delay on the poole jersey route Sunday 27 july "
The departure of the Poole to Jersey service on Sunday 27 july 2019 was delayed from 09:15 to 14:30 without any notification from the agency. This caused issues with hotel at destination and a wasted "early" start (04:00) journey from Bath to Poole in order to be on time for the early sailing. I would like to understand why Direct Ferries were unable to pass on information that Condor Ferries had published earlier during the same weekend.
Reviewed by Jean-philippe who travelled with Condor Ferries on Condor Liberation
"Hopeless !!"
Please contact me,,, still waiting for a reply 3 days now . I need to check a booking for this coming Wednesday on condor to Jersey. Tel, 07797 953094 or email
Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
"Lack of communication "
I was not told my ship was delayed by 5 hours! Found out by my mother texting me who had booked direct with Condor.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Guernsey to Poole"
This proved to be a disastrous ferry crossing. Our 16. 25 ferry on 27th july was cancelled. We were re routed on a ferry to Jersey. We expected to arrive at 7. 30pm in Poole. In fact we arrived at 2. 30. We were not allowed to have courtesy snacks or water! We were told they were concerned they would run out of supplies. Though I sent photos just before the canteen closed showing full shelves. Staff were generally hassled an stiffly polite. One staff member gave me a bottle of water as she felt sorry for me. Should I feel grateful!? I thought EU rules actually entitled me to more. Their customer service is appalling and no texts etc erte received by us. All I can say is try to fly an avoid a similar journey.
Reviewed by Ruby who travelled with Condor Ferries on Condor Liberation
"Dat of holiday lost thanks to ferry problems"
We arrived with a delay of 8h30 and had to pick up our car thé next day. Instead of a stay of 2 and a half days in Jersey, only 1 and a half day left. Tomorrow we leave for St Malo ... And keep our fingers crossed
Reviewed by Marc who travelled with Condor Ferries on Condor Liberation
"easy to book"
I used Direct Ferries in my planning for our trip to Guernsey. As a single mum with two boys (one a teenager!!) the less hassle, the easier life is, especially when the logistics of 400+ car miles to get to the Ferry had to be negotiated first. I booked on line and was quickly confirmed and updated. Due to car issues, I had to change cars twice before our travel. Each update was quick and easy to do and was clearly processed when we checked in. On board the ship was clean and comfortable. The hoover staff used to clean up a passengers' dodgy tummy didn't help, as it seemed t share the odour round the whole area. The staff noticeably remained unflustered and cheery throughout. On or return we were sat near one of the exclusive seating lounges- controlled by an entry pad. Several customers forgot the code. My boys had remembered it from watching others and happily shared it with the customers. Some received this well, others seemed a bit annoyed. I guess if paying extra you'd expect that exclusivity. It added to my boys' pleasure, but perhaps an entry card or something more discreet would work better.? The food we chose was well presented and well cooked, with options for all. I did later decide Id like another green tea and tried to purchase the unlimited refill for an extra pound (as the ad. stated) I learned however that you cant do that after a purchase. That seems a bit unfair to me and a bit misleading - so beware - if you think you'd like it, buy it at the time....unless of course the Ferry change their policy. Both journeys went well, there was a longer delay on etruning to Poole(it seemed they took 4 lanes of traffic down to one check point).
Reviewed by Amanda who travelled with Condor Ferries on Condor Liberation
"Don’t bother paying for an upgrade"
I was rather disappointed after paying for an upgraded seat and being told that there was a food and drink bar in the horizon lounge. On the day I travelled the food was not available in that area so had to queue for 40 minutes in another area. And several passengers were giving the keypad number out to passengers that had not paid for the upgrade so I felt rather cheated. Nobody checks that the passengers have the correct ticket. I’m sure they would in a train or plane. I was also told there was a panoramic view in this lounge but you really need a seat at the front or the sides to appreciate this view. Having said all this the crossing was very smooth and I enjoyed guernsey. I would recommend condor but not an upgrade as it seems you can get this for no extra charge.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Guernsey trip"
Excellent use you again good service and fast loved it better When out of way mouth as it was quicker than Poole that ester eye into Poole so slow . There are so many people ready to run this service down witch is disgusting as you can Not control sea conditions 👍
Reviewed by Barry who travelled with Condor Ferries on Condor Liberation
"First ever Ferry trip to Jersey."
Excellent trip, comfortable and clean and very reasonably priced meals snacks and drinks available. Very friendly and helpful staff, would travel with condor ferries again.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"My only worry was that I did not receive a text to my mobile the day before sailing back to Poole th"
I did not know until I got to the desk if there was a seat for me. On July 23 rd because you did not send me that important text I had paid extra for.
Reviewed by Jane who travelled with Condor Ferries on Condor Liberation
"Very good, no problems"
Everything worked like clockwork. The ferry left and arrived exactly on time. Very smooth ride, with no problems.
Reviewed by Elaine who travelled with Condor Ferries on Condor Liberation
"change of life"
very good all round just a shame the price keeps going up
Reviewed by Alan who travelled with Condor Ferries on Condor Liberation
"Jersey Trip"
My wife and I decided to holiday in Jersey and due to her not being able to fly we chose to use Condor Ferries and what a good choice that turned out to be We went Club Class and that made it very special the service and facilities where excellent
Reviewed by Justin who travelled with Condor Ferries on Condor Liberation
"Holiday trip"
Very good service all round. Booked horizon lounge worth the extra for the comfort.
Reviewed by Gerald who travelled with Condor Ferries on Condor Liberation
"Guernsey"
It was a lovely smooth crossing
Reviewed by Timothy who travelled with Condor Ferries on Condor Liberation
"It wasnt choppy! "
Havent taken the ferry for 30 years and the ships have changed! Really enjoyed both journeys which were on time or early. Clean comfortable seating in Horizon. Didnt eat, but food looked good and staff were friendly and professional. Now going by boat to Guernsey, it was worth the extra time, beautiful sea and island views. Already booking next year for family.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Our first holiday to Guernsey"
Had two great crossings to and from Guernsey. The Condor Liberation was prompt, comfortable and smart. The car loading staff were very pleasant and helpful. On the return crossing from Guernsey on 16th July, the meal serving bar could have done with one more member of staff to serve drinks. (The person on the till also had to serve drinks and seemed a little stressed). Overall we were very happy with all the facilities and would definitely use this crossing again.
Reviewed by Joanne who travelled with Condor Ferries on Condor Liberation
"Wonderful crossing no problems. Very comfortable. "
Delighted with the crossing over to Guernsey from Jersey. Very good. Staff very friendly and helpful and in the Juty free too.
Reviewed by Tina who travelled with Condor Ferries on Condor Liberation
"sailing"
All Well. good journey
Reviewed by Hugh who travelled with Condor Ferries on Condor Liberation
"A good company to travel with."
Overall a successful trip to St Helier. Process of loading vehicles was very efficient, with clear instructions of how to park and safely leave car on board. Disembarking went very smoothly and found correct route to our destination easily.
Reviewed by Trickie Dickie who travelled with Condor Ferries on Condor Liberation
"Good trip - slight delay "
Very busy crossing caused a delay in departure, and arrival in Poole but trip was good. Ship clean, facilities good, staff all very helpful.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"The Crowders"
Condor Ferries were great. But I would recommend direct booking with them NOT direct ferries. I paid extra to cancel or change and that was not spelled out so when I needed to cancel my return it was denied. Condor would have done this directly and returned my money.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Happy Chappy"
First time I had the opportunity to use Condor Liberation service. Selected Club as I really wanted see what was on offer. From arriving at Poole, parking my vehicle on-board and being directed too the Club class lounge was an impressive experience. The efficiency and friendliness of all staff (vehicle check-in, loading and club staff) was simply first class. Service in club class exceeded expectations. The need to visit my vehicle mid trip by a sensitive alarm was handled just perfectly by the staff. Even dis-embarking wasn't stressful. Fortunately the sea condition helped. I have not given 5 stars on all items: Wifi free but only for 30min period from log in disappointing, Mens washrooms a bit untidy and ship punctuality only 3 stars due to problems at Guernsey (not sure if this was known before we scheduled to arrive).
Reviewed by David Llewellyn who travelled with Condor Ferries on Condor Liberation
"Great ferry trip - can highly recommend the Club upgrade option"
The whole process has been smooth and easy from start to finish. The booking process has been straightforward, and when we arrived in Poole at the ferry terminal, we were ushered onto the ferry without any delays or problems. The ferry itself was clean and comfortable, with a very good buffet service. On the return trip, we upgraded to the Club service, and had a very enjoyable trip back being looked after very well, with excellent customer service. The only issue we had was with the allocation of seats when we upgraded at the ferry terminal on the morning of departure - we were not given adjoining seats, despite the fact that it was clear my wife and I were travelling together. The Club steward was able to put this right and found us seats together, but apparently this is an ongoing issue when upgrades are booked. Otherwise, we have been very happy with the service provided, and we're looking forward to returning to Jersey again by Condor Ferries soon.
Reviewed by who travelled with Condor Ferries on Condor Liberation
"Hello sailer"
We were very fortunate to have a calm crossing, which made both out to and return from Guernsey a pleasant trip. The staff on shore and on the Liberation were very helpful. We paid extra for the horizon lounge reclining seats, and as I am 6foot 4, the leg room was superb. This lounge is at the front of the boat with a panoramic view of the sea ahead. The food on board is very reasonably priced and good. Booking in at both ports is easy too. All in all a very pkeasent trip both ways on a very fast boat. Thank you.
Reviewed by Russell who travelled with Condor Ferries on Condor Liberation
"Journey between Poole and guernsey "
Very impressed with overall experience we booked onto club class which was lovely with experienced friendly waiting staff the only point I would raise is because they are the most expensive they should be at the front of the ship with panaoramic views much better location in the ship On the way back the ship was delayed by about 40 mins because lift was out of order that meant we missed our connecting train link back to London because we had bought advanced first class tickets we could only go on that train so we had to pay out £145 for new tickets on later train Also because if lift failure getting off ship in Poole was so slow as all foot passengers could only exit out one door and elderly handicapped people were using that exit and had to take time going down the stairs
Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
"Ferries crossing "
Yes very good we loved it
Reviewed by Simon who travelled with Condor Ferries on Condor Liberation
"Good Ferry Trip"
It was a good ferry trip from Jersey to Poole: we left on time (even earlier than scheduled by 10 min), the staff were helpful and friendly, the ferry was clean and tidy, and we had good hot food, snacks, drinks.
Reviewed by Stephanie who travelled with Condor Ferries on Condor Liberation
"Recent trips June & July"
Very slick operation - booking in was easy spotted my car number and greeted by name. Food ok seat comfortable.. enjoyed the cruise. Disembarking the same - crew all helpful and cheerful well done all.
Reviewed by simon Sanders who travelled with Condor Ferries on Condor Liberation
"Great way to travel!"
Love a good boating experience! We really enjoyed Poole to St Helier (and back). Even a minor delay on the outward journey wasn’t a hardship, as the weather was mild and the views at Guernsey were interesting. Overall, much better than flying!!
Reviewed by who travelled with Condor Ferries on Condor Liberation
"jersey trip"
good trip . But i think you should revice you sailing times from Poole to jersey 5 hours 40 mins , & return 5 hours SO TO ALICATE Trasport from Docke
Reviewed by Leslie who travelled with Condor Ferries on Condor Liberation
"Condor poole to guernsey"
Everything went smoothly and staff were very friendly
Reviewed by Robin who travelled with Condor Ferries on Condor Liberation
"Poor planning and information"
I thought the food was very basic for the money it cost . My main complaint was the queueing to return to the UK . The system was poor at ST Peter port but the main issue was the ferry arriving around 45 minutes late . I am aware the reason for this was strong winds but we were left sitting in searing heat , in the open for a long time with no announcement to at least make us aware it was late . We were finally informed on board and did get an apology but then we were told that the vessel would try to make up some time as it was an hour late finally leaving . It arrived an hour and a half late so in fact LOST half an hour ! Once again the winds caused this so why give the impression time could be made up ?
Reviewed by Stewart who travelled with Condor Ferries on Condor Liberation
"My trip to and from jersey "
On the outbound trip from Poole we went via Guernsey which was a complete surprise as we were expecting to sail to Jersey direct and was not happy about this as is made our journey longer and arrived 1 hour later than expected. The return journey was the same, we also upgraded to the front of the boat as the outbound journey was quite uncomfortable seated at the back of the boat. The price of a cup of coffee was expensive as we thought that should be included in the price of the ticket as we paid £308 for the hole trip and then having to pay £3.80 for a coffee was not on at all.
Reviewed by Kenneth who travelled with Condor Ferries on Condor Liberation
"Travel with Tandem Cycle"
The trip was efficiently managed however as we travelled with a cycle we were directed into the car registration and did book as a foot passenger with a cycle. Had to line up with all the cars and wait in line for a long time. Just as well it was not raining as we would have no shelter, not good.
Reviewed by John who travelled with Condor Ferries on Condor Liberation
"Complaint pending"
I shall be writing officially to make a complaint about the poor communication offered by Condor, and the prohibitive cost of booking with Direct Ferries.
Reviewed by Steve who travelled with Condor Ferries on Condor Liberation
"Direct Ferries.What a joke"
I paid £82 to get an overnight ferry only to be told that when I checked in Direct Ferries hadn’t paid Condor the money and that if I wanted to get on the ferry I would have to pay £172 .
Reviewed by Dean who travelled with Condor Ferries on Condor Liberation
"The journey to Guernsey.."
Very smooth journey considering the speed is in excess of 30 MPH. The food served on board is absolutely amazing and the personnel are of course amongst the best!
Reviewed by S. Katija who travelled with Condor Ferries on Condor Liberation
"Appalling "
The ferry had to turn back after a few minutes and we were waiting for hours to know if we would be leaving or not. We were attending a family wedding so not getting there that day was catastrophic. We were not allowed access to WiFi to try and book alternate transport, I.e. flights. In the end we did travel but customer service was appalling, bored kids after three hours, no iPads or games with no WiFi, it seemed to me to be the least they could do, and the staff did not like me saying that they should pass my comments to management.
Reviewed by Graham who travelled with Condor Ferries on Condor Liberation
"Get to Guernsey!"
The night before sailing we had the tail end of a storm passing through. Checking in the next morning I was updated with information that the crossing might still be a little rough. Deciding not to join the mad queue of those wanting breakfast as we prepared to leave port was a good decision. Many regretted their choice. The crew handled the situation creditably, reassuring passengers and providing great support. I am not sure they could have done more, well done.
Reviewed by Norman who travelled with Condor Ferries on Condor Liberation
"Lo
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