Operated by Brittany Ferries on the Portsmouth Caen route
Named after the beautiful Normandy town of Mont St Michel, this ship offers passengers a host of features including spacious cabins, a choice of restaurants, bars, cinemas, disco club and video gaming area designed specifically for teenagers. Carrying up to 2,200 passengers and with over 2km of vehicle space, the ship also features a range of state-of-the-art navigation and safety management systems making it not only one of the most comfortable channel cruise ferries afloat, but also one of the best equipped.
There's a range of onboard cabin accommodation of which all are ensuite, air conditioned and have fresh linen and towels. Soap and shower gel are also provided in case you want to freshen up and you'll also find at least 1 plug socket to use or to charge any electrical appliances that you may have.
Reclining seats can also be pre-booked.
Mont St Michel's main a la carte restaurant, Les Romantiques, is situated at the rear of the ship. The restaurant's entrance is via the Comptoir des Saveurs, where you'll find a glorious range of luxury food and cooking items and fine wines which you can purchase. There you'll be met by Brittany Ferries staff to be seated - either within the main area, or on the grand table where you can enjoy shared French dining experience with other guests.
Diners have a choice of two menus, including a delicious buffet, where you can enjoy a choice of main dish served to your table accompanied by a mouth-watering buffet-style starter, including everything from salads and cured meats to French favourites and fresh seafood. All followed by a choice of indulgent desserts and cheeses.
La Galerie is Mont St Michel's self-service restaurant offering a fantastic choice of foods from around the world as well drinks, including wines and beers to accompany your meal.
Serving sandwiches, cakes, pastries and hot and cold drinks, Le Café du Festival, not only offers a delicious choice of snacks, it's also a great place to relax and enjoy time with your fellow passengers. With access to the sun deck and promenade, passengers can enjoy the relaxed atmosphere inside, or during good weather sit out on the deck. The children's soft play area is also situated within this area, so is a great place for families.
The only bar on Mont St Michel, Blue Note, is situated in the centre of the ship and serves everything from the finest French wines to cocktails. Also on the menu are hot and cold drinks and snacks. The bar offers passengers a large, open space with plenty of seating both around the stage and entertainments area as well as a number of comfortable sofas and quieter areas near the windows on either side of the ship.There are also a number of flat screen televisions showing big sports matches and news updates.
Perfect for gifts, souvenirs, or just a treat for yourself, Mont St Michel boutiques offer a fine range of spirits, wine, tobacco, perfumes and cosmetics, leather goods, confectionery, toys, fashion, decoration, souvenirs, newspapers, games, cameras, sunglasses, jewellery and much more! All are at great prices, and certainly worth a browse.
Purchases made on board may be paid for in Euros or Sterling. Payment can be made in cash, by credit or debit card. Prices are shown in both currencies and you can combine different payment methods.
Additional facilities include a cinema, seasonal Caberet (DJ, Magician, Live Band), Games Room & Slot Machines, video games room, Wi-Fi internet access (not free), baby changing rooms, baggage room to leave your luggage, Bureau de Change
For children, during the peak season they can take part in the special entertainments programme and enjoy everything from games to treasure hunts, or they can simply have fun in the play area on deck 9
The ship is wheelchair friendly with specially adapted wheelchair accessible cabins. Disabled toilets are located on deck 7, 8, 9 and 10 and all decks can be accessed by lift.
Please Note: Whilst we have taken great care in making our Mont St Michel guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.
85% of our customers recommended this ship
"Smooth professional service "
First time I have taken my car abroad for 30 years. The overall experience was superb and the staff all polite and friendly. The kids all seemed to enjoy their organised activities The reclining seats in the quiet lounge were comfortable and and I could sleep easily.
Reviewed by Richard who travelled with Brittany Ferries on Mont St Michel
"First crossing with Brittany"
Pleasant trip, definitely worth booking reclining seats, self service restaurant food good and not overpriced
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"Empathetic staff"
I just wanted to say a big thank you to all the staff for accommodating my family onboard. My daughter has anxiety issues and the staff really helped with her needs.
Reviewed by Jessica who travelled with Brittany Ferries on Mont St Michel
"Mont Saint Michel"
Very good
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"Relaxing moment "
Nice friendly staff, everything ran smoothly: based on this I was rested enough to drive home in 8 hrs.
Reviewed by Malcolm who travelled with Brittany Ferries on Mont St Michel
"Mont St Michel - Portsmouth/Caen/Portsmouth"
Lovely boat but catering was abysmal - very disappointing food. Not much better than the Dover/Calais crossing in terms of catering. Restaurant was closed on both journeys and the food served by the self-service cafeteria was pretty awful. Certainly not what I would expect from a French company. Travelled with Brittany Ferries a few years ago and the food was superb. Come on Brittany Ferries. You can do better than this. What happened to your standards? No reflection on your lovely staff. They do their best.
Reviewed by Margaret who travelled with Brittany Ferries on Mont St Michel
"Night crossing"
On our outgoing journey we were kept awake by car horns going off, but on the return journey we were on a higher deck and were un effected by any noise from the car deck and slept well. Cabins are small but perfectly clean and functional, the staff were efficient. It was good to be able to get a breakfast before our onward journey although the cooked breakfast wasn’t great.
Reviewed by Andrew who travelled with Brittany Ferries on Mont St Michel
"Very comfortable crossing"
This was our first ferry crossing, so we did not know what to expect. For starters, the vessel was a lot larger than we expected. It was well appointed with cafes, restaurants, lounges and even two small cinemas. Plenty of comfortable seating all over the place and space to lie down and sleep if you wanted. The food at the self-service restaurant was excellent. Well organised, on time and a most pleasant experience overall.
Reviewed by Mark who travelled with Brittany Ferries on Mont St Michel
"Great ship"
Nice trip home!!
Reviewed by Gary who travelled with Brittany Ferries on Mont St Michel
"Good trip but but late"
Efficient and everything you need bar and self service Resturant did not seem to open at the listed time
Reviewed by Alan who travelled with Brittany Ferries on Mont St Michel
"Portsmouth to Caen "
Journey
Reviewed by Mark who travelled with Brittany Ferries on Mont St Michel
"My first experience with ferry ⛴️ "
Everything was more that I was thinking about my first experience with the ferry ⛴️ was perfect thanks
Reviewed by Marian Gabriel who travelled with Brittany Ferries on Mont St Michel
"Checking in"
For Direct Ferries. Please do not say Check In closes 90 minutes before departure. It is simply not true and was a huge waste of my time. You can show up until 30mins before departure. I was really frustrated about that. Thank you.
Reviewed by Charlotte who travelled with Brittany Ferries on Mont St Michel
"Brittany Ferry"
Great service and good value.
Reviewed by Robert who travelled with Brittany Ferries on Mont St Michel
"Very helpful staff"
We had a good crossing both ways, but what I really appreciated was the helpful helpful staff. My husband broke his foot the week before we traveled and they offered assisted boarding and deboarding on each voyage and were pleasant and helpful. The catering was also really good
Reviewed by Sarah who travelled with Brittany Ferries on Mont St Michel
"Brittany ferries ⛴ "
My two daughters and I had a nice ,smooth sail over night. The cabins were comfortable, clean and warm.
Reviewed by Hannan who travelled with Brittany Ferries on Mont St Michel
"Pleasant "
Satisfied
Reviewed by Gisella who travelled with Brittany Ferries on Mont St Michel
"Our trip"
Journey through the port and boarding was very efficient. However we ere disappointed with our cabin as there was rubbish left in there by previous occupant and it didn’t feel like it had been cleaned properly. Our cabin on the return journey was perfect. (A noticeable difference) Also the food in the self service restaurant was a bit tired, I think this was because it was a night crossing.
Reviewed by Ken and partner who travelled with Brittany Ferries on Mont St Michel
"Great Trip"
Found our way to the cafe where, early in the morning and having had no breakfast, we found the petit dejeuner which was just what we wanted. As it wasn't too busy, we found ourselves seats where we wanted and had a relaxing voyage before our drive in France.
Reviewed by Dexter who travelled with Brittany Ferries on Mont St Michel
"Returning to the U.K. after five years"
Having being asked to play golf with friends at Celtic Manor South Wales, it prompted me to look at ways to get there. The obvious route was by ferry using the Caen/ Portsmouth route Check in at both ports was very efficient and checks through passport control ran smoothly keeping the lines moving, although this might change next year with biometric checks. The ship was clean and all the staff in the ships facilities were polite and friendly and dealt with you as quickly as possible. The 2 birth cabin was small but again was well turned out.
Reviewed by Andrew who travelled with Brittany Ferries on Mont St Michel
"Good journey"
Welcoming staff, good facilities. But cold in the lounge, samedi!
Reviewed by Alexandra who travelled with Brittany Ferries on Mont St Michel
"Awful experience "
We got the 11pm ferry crossing from France to England tickets were not cheap so had high hopes but was severely disappointed the ferry was like a fridge everyone was freezing, seats in reserved seating hopeless not at all comfy and no hot drinks available throughout the night won’t be booking again, almost 9 hours of being froze to death
Reviewed by Raymond who travelled with Brittany Ferries on Mont St Michel
"Paid for non-existent wifi"
Staff was great, cabin was great, food in the restaurant was really good with healthy options and a wide variety which is wonderful. However 2 points of improvement stand out: #1 there is no obvious central point indicating what enterrtaintment is taking place when. Some prior news by email might be useful. And #2 we bought a 12 premium wifi package that did not work, we were unable to log onto the internet AT ALL. So we effectively threw £12 in the water. If the wifi cannot be guaranteed, I think it is not morally right to ask people to pay for it.
Reviewed by Barbara who travelled with Brittany Ferries on Mont St Michel
"trip to uk"
Excellent but no TV for football
Reviewed by George Richard who travelled with Brittany Ferries on Mont St Michel
"Fabulous crossing "
Our only question was why on earth had we not used this route before, excellent service from Brittany Ferries
Reviewed by Gill who travelled with Brittany Ferries on Mont St Michel
"Breakfast bar on top deck"
Being in the catering business myself, I couldn't understand why there were only 2 staff trying to serve a long queue of people breakfast, who had limited time before they had to rejoin their cars
Reviewed by laura who travelled with Brittany Ferries on Mont St Michel
"Excellent crew and ship."
Absolutely fine. Good food and drink. Sailed on schedule.Loading no hassle. Estimate probably only 10% of capacity so no queues for anythin Being out of EC means wait for passport control both ways which could be considerable in main holiday period and could be a test of your patience which is
Reviewed by Kevin who travelled with Brittany Ferries on Mont St Michel
"Ferries fine, port connections rubbish!"
The ferries were great. Unfortunately getting to and from them as foot passengers was difficult (and expensive!), involving long walks, navigating local bus timetables, and extremely expensive taxi (to Caen). Why no shuttle bus between nearest stations and ferry port, to meet each and every sailing? We were left at the French port having arrived at 9.30pm to phone for a taxi from Caen, which cost £40.
Reviewed by Alan who travelled with Brittany Ferries on Mont St Michel
"Noisy"
The cabins at the back vibrate so much pieces of the cabin had come loose and we're rattling very loudly
Reviewed by David who travelled with Brittany Ferries on Mont St Michel
"Alright"
Not really sure what to say, just average. The lift was not working and being disabled this was an absolute nightmare, with everyone trying to use the stairs. My husband fell out with someone who was in a hurry to get passed me. Then the cash register was not working in the canteen, though goodness knows why this had not been discovered earlier prior to embarkation. We had paid for and reserved two reclining seats and yet we then found that they were not even seated together and the Duty Free shop was so small and limited that it was hardly worth visiting. All in all not really a good experience.
Reviewed by Helen who travelled with Brittany Ferries on Mont St Michel
"Good crossing"
Reassuringly competent, no dramas, just get on with the job.
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"Never knows such poor customer service"
Never known anything like it! Direct Ferries is the worth Company I have ever had to deal with...or should I say never did they do anything to deal with my query. To date, I have still have not been contact regarding ticket #1242630 as a genuine mistake was made on the booking. They charge you £10 if you amend online and £45 if they have to call you. They prefer not calling so you lose the full price of the ticket £166.00. Greed will kill you and out you out of business. Likely Brittany Ferries know what they are doing and sorted it in 2 seconds over the phone and guess what, they did not even charge £10, only £9.00 not the £45 Direct Ferries mention. How much money have they stolen from people, I wonder?
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"Vehicle loading"
How come when I was the fourth car to check in at Portsmouth for loading and nearly the last to unload in France, Meaning that my hotel thought I was not coming, And don,t give me the old nut Meg that vans, caravans have to load first, there was at least 3xlines of cars in front of me
Reviewed by Warren who travelled with Brittany Ferries on Mont St Michel
"Misinformed, bad communication and uncooperative "
I would not book through direct ferries as they are unwilling to help if you have a problem. My ferry time was changed and I was misinformed about the new checking time leading to my not making the ferry and losing all my money. Had I been correctly informed this would not have happened. I was either ignored after this or told to commit Clare with Brittany when Brittany told me I needed to communicate with direct ferries. I wasted a lot of time just trying to speak to someone. I asked on several occasions that I dented to make a formal complaint and I stlll haven’t received this information.
Reviewed by Alex who travelled with Brittany Ferries on Mont St Michel
"Great crossings "
Swift embarking both ways … excellent facilities calm relaxing trip👍
Reviewed by Steve who travelled with Brittany Ferries on Mont St Michel
"September sailing"
Wonderfully calm crossing from Caen to Portsmouth appreciating a beautiful sunset on 20th September. There is no need to reserve reclining seats as there was plenty of unreserved seating for everyone: we didn't make use of the seats we had reserved. Staff were all very helpful and friendly and bilingual. Beware clicking on the Premium Wifi button by mistake - the Brittany Ferries Free WiFi is adequate for most non-streaming purposes. There does not appear to be any advantage in arriving early: you can still end up being parked on the upper deck and being one of the last cars off the boat. Mounting bicycles on your car roof ensures you can't be sent to the upper deck!
Reviewed by Gareth who travelled with Brittany Ferries on Mont St Michel
"Delays and queues "
We had no problems with our ferries but the on shore organisation left much to be desired. Outwards the ferry was over an hour late. We arrived on time, first in line then last on the ship and this last off. Extensive checks at customs. No problems in France outwards or onwards. But over an hour at customs in Portsmouth. Brexit???
Reviewed by Rod who travelled with Brittany Ferries on Mont St Michel
"Pleasant crossing"
Smooth crossing, decent choice of food and drink. Unfortunately, he cafe areas hadn’t been cleaned between voyages (we were on the 8:15 am crossing). Cabins were cosy, but clean.
Reviewed by Kevin who travelled with Brittany Ferries on Mont St Michel
"Could do beter"
"Due to staff shortages" the main restaurant was closed on both crossings. Or is this just to save money in these difficult times? Was it staff shortages that prevented the ship from being cleaned properly between crossings? Toilets particularly dbad.
Reviewed by Terence who travelled with Brittany Ferries on Mont St Michel
"Pleasant crossing"
Friendly staff, professional service, on time, clean cabin, good food at reasonable prices. Only stress point was roadworks in Portsmouth which added 20 mins, and would have been good to know about in advance. Also Le Mont St Michel needs a refresh
Reviewed by Jojo who travelled with Brittany Ferries on Mont St Michel
"Excellent start to a short break"
Seamless operation. Food was very good and good value.
Reviewed by Tim who travelled with Brittany Ferries on Mont St Michel
"A pleasant way of crossing the zChannel"
The outbound journey (Portsmouth/St Malo ms Bretagne) was quite rough and the inbound journey (Caen/ Portsmouth, ms Mont St Michel) was very smooth. Both ships were comfortable, and despite being end of season most facilities were open, the main restaurant outbound served only cold food, and was closed completely inbound. The cabins on both were comfortable. My only criticism was the time taken to unload, at both arrival ports, for example it took about an hour between arriving at Portsmouth and clearing the port. However all in all a reasonable experience and I would use these routes if visiting Brittany in the future.
Reviewed by John who travelled with Brittany Ferries on Mont St Michel
"Caen to portsmouth"
Ferry was very late in departing.. no updates or acknowledgement of the delay crew belligerent when speaking to them about the delay .. reply from staff oh well time will be made up during the crossing...not acceptable
Reviewed by William who travelled with Brittany Ferries on Mont St Michel
"Trip from Portsmouth to Caen"
Good crossing. clean boat, plenty of room to sit Enjoyed visit to cinema to see a film which passed the time Efficient loading and unloading
Reviewed by William Edward who travelled with Brittany Ferries on Mont St Michel
"My birthday trip to Normandy "
We arrived at Portsmouth we got there a bit early for our crossing had a bit of a delay but not to long. The bike were all tied down we had a good crossing and arrived almost on time we got off without any problems 10out of ten to everyone of the staff on board 👍
Reviewed by Steven who travelled with Brittany Ferries on Mont St Michel
"Late night sailing"
Great way to travel
Reviewed by Rosemary who travelled with Brittany Ferries on Mont St Michel
"From Portsmouth Harbour to Caan"
A very comfortable trip - from the waiting area in England to disembarking in France everything was clean comfortable and went smoothly. I have put zero stars for catering as I didn't use these facilities
Reviewed by Mary who travelled with Brittany Ferries on Mont St Michel
"Brittany Ferries to Caen"
Disappointed to be diverted to Cherbourg too late to cancel hotel booking!
Reviewed by Stephen who travelled with Brittany Ferries on Mont St Michel
"Direct Ferries are absolutely Useless"
Made the mistake of booking through Direct Ferries rather than Brittany Ferries. Needed to amend our trip due to an accident. Direct Ferries site didnot allow the changes I needed so contacted them and rather than assist they kept sending standart responses and taking no action
Reviewed by Paul who travelled with Brittany Ferries on Mont St Michel
"A nice surprise"
My daughter and I recently travelled from Caen to Portsmouth on the Brittany Ferries' ship the Mont St Michel. We usually travel a different route with another company and so we were pleasantly surprised with the size of the ship, the amenities, the cleanliness and the good range of food on offer. We shall certainly travel on this route again.
Reviewed by Jean who travelled with Brittany Ferries on Mont St Michel
"Useless Portsmouth "
Delayed by 90 mins departing and then texted the evening before of a port of departure change resulting in a hour less sleep and an additional one hundred miles, arrival back in Portsmouth and it took 90 mins to get out the place because of Border force being to slow..
Reviewed by Nicholas who travelled with Brittany Ferries on Mont St Michel
"Avoid Portsmouth/Brittany Ferries"
Portsmouth departure delayed by 90 mins, return journey was transferred to Cherbourg from Caen with just 10 hours notice ! this incurred 100 mile detour and a 4 am start! Brittany ferries offred us just £20 refund or £5 each!! Jokers.
Reviewed by Nicholas who travelled with Brittany Ferries on Mont St Michel
"Efficient and smooth service"
Everything went to plan and we were kept well informed throughout the journey.
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"Lovely journey & really friendly staff"
Really smooth journey with a very minor delay. The staff and onboard entertainment was really good, especially an excellent guitarist / singer. Toilet facilities are looking tired and could do with some new lighting and better cleaning.
Reviewed by Benjamin who travelled with Brittany Ferries on Mont St Michel
"Border queues."
Good ship with easy access to all decks but the lack of restaurants was a big disappointment. The cafeteria was limited but welcome and that is all you can say
Reviewed by Philip who travelled with Brittany Ferries on Mont St Michel
"Border policing"
Awful waiting time, Queues and slowness not a good welcome back into England. No excuses needed just good management of resources.
Reviewed by Philip who travelled with Brittany Ferries on Mont St Michel
"Caen to Portsmouth "
Great trip
Reviewed by Anthea who travelled with Brittany Ferries on Mont St Michel
"Poor amendment service over charge "
Added another person to the booking said 47 pounds which I agreed with then went to 70 pounds absolute rip off will never use again will go straight to Brittany Ferries not this 3rd rate company
Reviewed by Martin who travelled with Brittany Ferries on Mont St Michel
"Dirty, dated ferries, stuck in a 1990’s time loop"
As a child I regularly crossed the channel, pre-Euro Tunnel, on a ferry from Portsmouth. I hadn’t don’t it in about 15-20 years and I can tell you nothing has changed, except the boats are all a little older and a little more dilapidated. The facilities were all dirty with rubbish strewn in every nook and cranny, despite us only just boarding (an hour late I might add). The facilities are akin to a filthy Wetherspoons pub. A nasty bar with terrible music and some dubious DJ-ing, an arcade where over half the machines were broken and two restaurants, one of which was closed, leaving just the buffet. The food on offer there was all the colours of the beige/brown rainbow, with vegetables only on offer if you begged for them. In fairness it was pretty good value but I’ve starred at things ok the bottom of my shoes and salivated more. Each and every chair, table, corner and area was packed with lorry drivers, grubby families and tired travellers. We eventually stole a sticky table, with a retro 1990’s design, to whittle away the 6.5 hours of warm, humid, cigarette and diesel laced stench. Several trips out on deck to spy the broken, unsecured plastic furniture, sliding across the deck, was about the only activity unless you include drinking the “coffee” at the bar on the top floor. I can’t believe it actually was coffee, I’m sure it was being pumped straight from the bildge? It will take us many years to step foot on a ferry again, especially with 3x small children, so I suspect we will stick to planes and trains until then. I can’t believe so little has been updated or improved in 15-20 years!? Perhaps other operators are better. I don’t really want to find out to be honest, you can make your own minds up!
Reviewed by Henry who travelled with Brittany Ferries on Mont St Michel
"Yawn!!!"
Arrive 2 hours early. Leave 1 hour late and arrive an hour late. The Loading and unloading is a joke. It took over 2 hours to get off the kit and clear passport control. Would not go on a ferry again. A total of over 5 hours just getting on and off the boat. Boring. Not good for kids and cannot think why I would recommend travelling on a ferry to France anymore.
Reviewed by Scott who travelled with Brittany Ferries on Mont St Michel
"Cannot contact direct ferries after booking at all "
3 hour wait to get on ship and to leave ship awful service. Ship and staff fine
Reviewed by Michael who travelled with Brittany Ferries on Mont St Michel
"Horrendous "
Where do I start! Portsmouth to Caen night ferry - signage not easy to find where everything was when coming up from car deck Eventually found cabin which was clean - restaurant shut so had to q for the most horrendous choice of hot food which looked as if it was left overs from earlier in the day - chose lesser of two evils which was not only cold but congealed ! Breakfast - bacon congealed inedible / eggs and toast fine but disappointing Getting off ship through border control was chaos and took far too long as only 2 passport boxes open Return from Caen on Wednesday 2pm ferry which left at 3pm - earlier text requested arrival early after 11am We arrived at 12 and sat, and sat, and sat in car in hot weather until 230 before being waved on - late comers were waved onto the ship first which was totally unacceptable as inconsistent- Looking forward to the dining restaurant on return only to be told “shut” due to staff shortages which considering the price of ticket is unacceptable- following the outward journey’s experience of food we didn’t bother to investigate the self service ! Passengers rubbish left in doorways and corridors was not moved / luckily able to find 2 chairs to sit outside for entire journey - but only maximum of 20 seen Staff decided to put drain pipe by my chair with water pouring out - totally ignoring me - no explanation - pipe backed up so water sent over the area - now wet feet! 1.5hours late arriving was met by chaos leaving the ship and getting through passport control - an hour and a half later ! Will I travel with this company again - very doubtful - we should have travelled another 100 miles to Calais and would have been home 8 hours earlier !! Lesson learnt I have advised my son of this who at the moment is booked on this ferry line to drive to Calais - very very disappointed especially not being able to have dined in the restaurant which is the service we paid for
Reviewed by Sandra who travelled with Brittany Ferries on Mont St Michel
"Never again!"
Travelling in August when you don’t have to is to be avoided at all costs! The ship was full and hopelessly understaffed; the toilets were filthy and the a la carte restaurant did not open due to the staff shortage.
Reviewed by Susan who travelled with Brittany Ferries on Mont St Michel
"Family holiday"
On bioth crossings the boats were clean and comfortable, although finding somewhere for a family of 4 to sit in the way back was a little tricky due to it being so busy. Staff were friendly and helpful, and remained cheerful, despite an obvious full on workload. Food and drink options were good, although a latte coffee would have been much appreciated! On the return ferry we were sat in the cafe area and the ferry was incredibly busy, we were so impressed with the serving staff, they quite literally did not stop the whole trip as there wad not 1 lull in people queuing, but they remained happy and courteous throughout. The only negative wad that both sailings were half an hour to an hour late leaving
Reviewed by Andre who travelled with Brittany Ferries on Mont St Michel
"First time user but may be not the last"
I found the route to France suited my purposes not having done this before. Brittany Ferries ship have changed for the better since my last time on one many years ago.
Reviewed by Karen who travelled with Brittany Ferries on Mont St Michel
"No way!"
Cancelled this long ago
Reviewed by Sipko who travelled with Brittany Ferries on Mont St Michel
"Caen - Portsmouth"
This ship was over an hour late getting into Portsmouth. Once arrived it took almost 2 hours to get through security.!!
Reviewed by Martin who travelled with Brittany Ferries on Mont St Michel
"Portsmouth to Caen sailing. "
Pleasant sailing. On board facilities clean. Cabin comfortable. Staff polite, friendly and welcoming.
Reviewed by Linda who travelled with Brittany Ferries on Mont St Michel
"Good entertainment "
Very good entertainment
Reviewed by Melinda who travelled with Brittany Ferries on Mont St Michel
"Very nice experience, I recommend it"
Thank you for a very nice experience
Reviewed by Nathalie who travelled with Brittany Ferries on Mont St Michel
"A relaxing way to start and end my holiday"
The ferry crossing was very relaxing with excellent facilities and I was able to sleep for 3 hours in the reclining chair on the way out. The variety of restaurants and the entertainment for children was very impressive.
Reviewed by Helen who travelled with Brittany Ferries on Mont St Michel
"Quick trip"
A good service although the seating arrangements seemed a little chaotic - we booked two reclining seats and found our selves sat at opposite ends of a neary empty room. The staff did change the seta numbers but we felt that there was little control.
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"Comfortable way to cross the Channel"
We found the crossing easy and comfortable. There were various food outlets, all of which served quality food . We had comfortable seats in the main cafeteria. This became a quiet and restful place once the breakfast rush was over. We would definitely use Brittany Ferries again.
Reviewed by Andrew who travelled with Brittany Ferries on Mont St Michel
"Brittany Ferries "
Pleasurable experience.
Reviewed by John who travelled with Brittany Ferries on Mont St Michel
"Trip to France and Back"
On the whole, good experience... Only thing to complain about was the quality of the reclining chairs on both journeys... they seem very old stock and not particularly nice to sit on... out of the 4 we booked, on the way out, only 2 reclined and the air conitioning wasn't working, so it was so hot in the room our recliners were located in, that we were unable to use them... different boat on the way back... but again, the chairs are very old and feel dirty to sit on. Wouldn't pay for these again.
Reviewed by Tony Hill and family who travelled with Brittany Ferries on Mont St Michel
"Pleasant trip"
More like a mini-cruise than a ferry trip. Used this route with Brittany ferries before and will look forward to next time.
Reviewed by Bill who travelled with Brittany Ferries on Mont St Michel
"Pleasant trip both ways."
Very happy with Brittany ferries, A great way to travel from Scotland to France, even if i England got in the way . We have used Brittany ferries in the past but this is the first time since the Covid epidemic. Ferry was clean, well organised and on time .
Reviewed by Isabella who travelled with Brittany Ferries on Mont St Michel
"Very bad experience "
Let me start by saying Brittany ferries the actual operator where amazing we’re amazing . Sadly I can not say the same for Direct ferries . Due to a family emergency we need to bring our return forward and as our ticket could be amended this should have been a simple task . Unfortunately Direct ferries could not be reached ,there system they suggest using failed and after 4 days of trying we contacted Brittany ferries to explain the situation to which they gave us the next sailing . Even after we had changed date and sailed direct ferries write generic emails saying that they had requested a change of date but the operator ( Brittany ferries) had failed to respond. They did not even pick up that our sailing had changed and we had sailed . Poor service that will leave you stranded should an emergency arise. I would not hesitate to use the operator but would never book via direct ferries again :(( and to
Reviewed by Ian who travelled with Brittany Ferries on Mont St Michel
"Ship & sailing fine, Disembarking & Customs Awful"
Checking in and embarkation at Caen was fine. Ship left on time and the crossing was uneventful. Self-service restaurant got very busy and there were long queues there around 5 pm – 7 pm. Arrived in Portsmouth on time and we’re asked to go and sit in our cars. We sat there for 45 minutes without moving. We were then moved out of the ship into a car holding area where we sat for another 45 minutes! Eventually we were back and forward and crawled to the customs point and as with each car it probably took two minutes for the customs official to do whatever they had to do. Totally unacceptable and this will put people off travelling by ferry. This is far worse than before we joined the EEC.
Reviewed by Paul who travelled with Brittany Ferries on Mont St Michel
"Sail away with out the music."
It was lovely sunbathing on deck.the food was great.nice to have a cabin to France as we had a very early start.thank for making the start and finish of our holiday so pleasant.
Reviewed by Joan who travelled with Brittany Ferries on Mont St Michel
"Vogage - 29.07.22"
Very good quality service on this ship. The staff is very helpful. However, the price remains too high for certain categories of people. Another gripe is that as a car passenger, arriving among the first doesn't mean you'll get off first the other end.
Reviewed by Christophe who travelled with Brittany Ferries on Mont St Michel
"Ferry was fine - passport control on both sides of the channel was awful"
The amount of queuing required to get on an off a ferry is staggering. We didn't move the car for 2 hours before the UK departure, then queued for a full hour to get through French passport control on the other side. The return journey was no better - more passport booths are urgently needed. The ships themselves were fine and the reclining seats area nice and quiet.
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"thank I love it "
Thank
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"Good crossing "
The boats where late leaving and as a result the cabins where late being cleaned. No problems for me . The staff where helpful, friendly and kept us updated.
Reviewed by David who travelled with Brittany Ferries on Mont St Michel
"Fabulous "
Exceptional service and well organised. Never before have I travelled with a ferry company that "does what it says on the tin' and I've been travelling for 50 years. Don't know why I haven't tried Brittany before. Staff brilliant, entertainment not bad. Only fault when entertainment was people on the shuffle board table upstairs drowned out the singer. The table tennis should be upstairs to stop the ball dissapearing in the wind and the shuffle board outside to stop the noise. Toilets were cle Bar staff were courtious and proffesional and spoke good English. We'll pleased overall with trip 10 out of 5 and spacious which you dont get on many ships.(St Michel)
Reviewed by Chris who travelled with Brittany Ferries on Mont St Michel
"Portsmouth Caen MV Mont St Michel"
Our each way trip on the MV Mont St Michel was excellent. Despite not having the restaurant available the self service food was if a high standard. Staff were friendly and helpful and our cabin fine. This was our first time on Brittany Ferries and we will use them again. The only downside of our trip was the time taken by UK Border Security to process passports. A direct result of Brexit and all ferry companies should lobby UK Government to immediately seek freedom of movement into the EU.
Reviewed by Philip Murphy who travelled with Brittany Ferries on Mont St Michel
"Satisfied customer."
Very comfortable and peaceful way to travel. Ferry design very stylish. Would have been good to be informed of reason for 1Hr delay in departure from Caen on return to avoid anxiety.
Reviewed by Catherine who travelled with Brittany Ferries on Mont St Michel
"Excellent trip especially the food"
We went on Irish ferries to get to France and all the catering was horribly expensive and not terribly good. This Brittany ferry return trip was in contrast really good and really well priced.
Reviewed by Natasha who travelled with Brittany Ferries on Mont St Michel
"A very great way o France "
Once on board you can seat back in comfort and rest up before you carry on.
Reviewed by David who travelled with Brittany Ferries on Mont St Michel
"Food awfully disgusting, 1h late departure, but enjoyed cinema "
Normandy ferry planed to leave on august 6th at 16:30, left at 17:30. Enjoyed movie in cinema 1, which started almost on time (15min delay). We had food on the cafeteria on deck 8. I ordered a steak «saignant» (i am french, the chef as well). The meat was too raw, tasted awful, pepper sauce was a tasteless glutamatefull slimmy thing, fries undercooked. Not recommended.
Reviewed by Matthieu Fossoux who travelled with Brittany Ferries on Mont St Michel
"Use Brittany Ferries direct and not through Direct Ferries"
needed to change my return booking as my paertner was getting quite ill because of the heat. This was done but what cost. Brittany Ferries charged £75.00 and Direct Line £113.01 a total of £188.01. Why Direct Ferries need such shocking increase when Brittany Ferries was reasonable I fail to understand Direct Line you were the Agent and entitled to a fee, but I feel cheated. WHAT DO YOU HAVE TO SAY I PROPOSE ASKING BRITTANY FERRIES TO SEE WHAT THE AGREEMENT IS BETWEEN THE TWO I have trvelled Brittany Ferries many time and I have no complaints whatsoever but with Direct Ferries, whom I use before, i feel cheated
Reviewed by Peter who travelled with Brittany Ferries on Mont St Michel
"Portsmouth to Caen return"
Great ship great staff and great food will definitely return.
Reviewed by Royston Gallagher who travelled with Brittany Ferries on Mont St Michel
"Wouldn’t travel like this again "
We booked a Friday night overnight sailing to Caen for our holiday to France. The facilities at the port were very poor; the shop had closed at 6pm, the toilets had no paper and one had a broken door, and all the rubbish bins were overflowing. Once we boarded we found our so-called reclining seat … which didn’t actually recline but simply tilt by about 4cm. They were also incredibly hard and uncomfortable. My son slept on the floor and we all had a fitful night’s sleep. Given that the lights stay on for an hour after sailing and come on a full hour before docking, it’s a very short night. We would never take this crossing overnight again without a cabin. Add to that the fact that the toilets on Mont St Michel smelled strongly of urine, we were quite frankly glad to disembark.
Reviewed by Steve who travelled with Brittany Ferries on Mont St Michel
"Crossing "
Good crossing. Only thing lacking was free WiFi in cabin.
Reviewed by Jonathan who travelled with Brittany Ferries on Mont St Michel
"Trip to France on Portsmouth Caen ferry"
We found the ferry trip enjoyable. The cabin was clean and towels provided. Food in the restaurant was French and priced appropriately. Would have liked better facilities at the port- it's a long wait in the queue to board and the toilets are not obvious. The call in the morning arrival.to Caen feels very early- but understand that some customers will want to eat breakfast before they drive. Thank you to your helpful and friendly staff- they were very welcoming in each of their roles from guides to shop to cabin staff.
Reviewed by Jill who travelled with Brittany Ferries on Mont St Michel
"Very pleasant and helpful "
Lovely
Reviewed by Stephen who travelled with Brittany Ferries on Mont St Michel
"Good trip"
All good except wait for cabin to be cleaned
Reviewed by Howard who travelled with Brittany Ferries on Mont St Michel
"All good bar the delay"
Shame about the passport queues otherwise a good trip
Reviewed by Angus who travelled with Brittany Ferries on Mont St Michel
"Easy comfortable crossing"
It was an overnight run so I didnt use any of the facilites. I slept in the lounge. The chairs were a bit upright. Would be easier to sleep if they were more horizontal. Otherwise a very smooth crossing
Reviewed by Frances who travelled with Brittany Ferries on Mont St Michel
"Wonderful experience "
Such lovely staff and very good lunch menu.
Reviewed by Michael who travelled with Brittany Ferries on Mont St Michel
"Good experience "
Good
Reviewed by Rory who travelled with Brittany Ferries on Mont St Michel
"Ferry trip Portsmouth to Caen"
Found checking in as a foot passenger very quick and hassle free. Would travel this way again, much nicer than flying. Only negative was the very loud entertainment on board. Escaped it on the deck. We had a fabulous trip.
Reviewed by Judy who travelled with Brittany Ferries on Mont St Michel
"Thanks Brittany Ferries"
Thanks for looking after my elderly father who required wheelchair assistance, and he was taken to and from his cabin. Very helpful and he had a delicious cooked breakfast on board. Very happy, thanks
Reviewed by David who travelled with Brittany Ferries on Mont St Michel
"Smooth sailing "
Portsmouth to Caen could not have been easier.... Crew and staff were fantastic - Top work Brittany Ferries
Reviewed by David who travelled with Brittany Ferries on Mont St Michel
" Faultless Crossing"
Everything about the crossing to Portsmouth was just so relaxed. The Brittany staff were just so polite. I have never seen that many people smiling
Reviewed by Ken who travelled with Brittany Ferries on Mont St Michel
"Slow travelling !"
Forget the airport, this is the only way to travel, even treated to a welcome by Dolphins 🐬 in Portsmouth ! Well done Brittany Ferries
Reviewed by Lol who travelled with Brittany Ferries on Mont St Michel
"A pleasant and straightforward journey"
Booking the journey on-line was straightforward, pre-departure information by email was clear, check-in was easy, loading and unloading with a car straightforward, the boat was new, clean and felt spacious, the staff were very friendly and helpful, and the journey on time. The only slight hassle we had was that after checking in quite early we wanted to get a meal in a restaurant but were advised not to go beyond the port area. we had not realised that beforehand, so it would be better if pre-departure information made that clear. In fact we did go off site and were back well before loading commenced (and even the boat had arrived).
Reviewed by Elizabeth who travelled with Brittany Ferries on Mont St Michel
"Excellent Journey"
My son and I have just enjoyed a return journey to Normandy on a P &O ferry. Never having done it before I didn’t know what to expect. The weather conditions were perfect. The staff managed the drive on and drive off so efficiently. The conditions on board were excellent also. We had a meal both ways and a number of snacks again the staff were friendly and well trained. It was a most pleasurable experience .
Reviewed by Carole who travelled with Brittany Ferries on Mont St Michel
"Crossing the Channel "
Excellent and quick procedures before boarding. Address people with special considerations with respect and efficiency. Logical prices, hygiene steward on deck to cater for people with pets, games on board although we did not participate as we had to work while on board, paid £18 for wi fi but the free worked perfectly well. Overall a welcoming experience!
Reviewed by Sileia who travelled with Brittany Ferries on Mont St Michel
"Awful "
This review is for the ferry from Portsmouth to Caen There was 90 minutes delay. The ferry was filthy. Loos were disgusting. Very few staff. It was so bad we got the tunnel home . We would rather drive to Calais than get back on the Ferry.
Reviewed by Trevor who travelled with Brittany Ferries on Mont St Michel
"Relaxing Voyage"
Calm trip, professional staff, wide choice of seating, nice experience.
Reviewed by Philip who travelled with Brittany Ferries on Mont St Michel
"Did not receive confirmation email "
Cannot get through to customer services and need confirmation email to claim on insurance
Reviewed by Henry newton who travelled with Brittany Ferries on Mont St Michel
"A good service"
A reasonable service let down by the passport check on arrival at Portsmouth. We had to wait for around an hour for passport checks. Initially it appeared that only one kiosk was open!
Reviewed by Chris who travelled with Brittany Ferries on Mont St Michel
"It works but getting tired "
Both sailings were on time, what does take forever is loading both ferries we went on are now looking very tired and could do with a refurbished
Reviewed by John who travelled with Brittany Ferries on Mont St Michel
"My trip"
Staff were friendly and I was surprised to see entertainment,my room was very very small so wouldn’t book one again,however the overall experience was very good
Reviewed by Ian who travelled with Brittany Ferries on Mont St Michel
"Border control"
The journey onboard the ship itself was fine, cinema was fun as was the children’s entertainment and the food was perfectly acceptable. How we what detracted from this on both the journey out and return was the chaos of immigration control. Caen had 3 offices for 500 cars! Took over an half and a half to get through controls when arriving in Caen. Then on the return, we arrived the requested 90 minutes prior to departure went through one set of border controls and then were literally left sat in our parked car for over 2 hours with two very grumpy children. Again Caen had only 3 border controls to process 500 cars! We were over an hour late departing. Never again!!
Reviewed by Christopher who travelled with Brittany Ferries on Mont St Michel
"crossing from France to england on "
cabins to go to England great. no cabins available on return journey , were given recliners. very poor seats in fact they didn'recline and we both slept on the floor. would recommend absolutely cabins for a night crossing and suggest you uptdate the recliners urgently
Reviewed by Mark who travelled with Brittany Ferries on Mont St Michel
"Brittany Ferries good - Direct Ferries bad "
Do not book with Direct Ferries - book direct
Reviewed by Mark who travelled with Brittany Ferries on Mont St Michel
"Well done Direct Ferries, and Brittany Ferries "
I booked via Direct Ferries, to travel on a return trip from Portsmouth to Cean. The booking was so easy and all information was sent in good time before my crossing. I found both my outward and return journey well organised and everyone involved was polite and helpful. Will certainly use Direct Ferries again
Reviewed by Marion who travelled with Brittany Ferries on Mont St Michel
"Not impressed. "
Cold and draughty ship. Food choices were awful.
Reviewed by Larry Heare who travelled with Brittany Ferries on Mont St Michel
"Portsmouth to Caen"
The ferry ran on time, was clean and tidy
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"WAITING TIMES FOR GETTING THROUGH CUSTOMS"
Whilst we cannot fault any of your services on board the ferry, we find it very frustrating that the queue to get through customs both in France and UK seems to take ages. We are always amazed at how few booths are being manned.
Reviewed by Ian who travelled with Brittany Ferries on Mont St Michel
" Mont St Michel crossing Portsmouth - Caen and return, March 2022"
We enjoyed the crossing, check in was efficient at both ends, staff very helpful, good knowledge of English. It would have been helpful if the menu for the self service was displayed outside the entrance, well before the meal, also a bread roll was available at the entrance but no plate or serviette to put it on.. In the bar the server very helpfully filled my water bottle and added ice, rather than asking me to purchase a bottle of water. Contacting them by phone was almost impossible - either engaged all the time or waiting for more than 40 minutes.
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"Rerouting compensation"
Our review of our journey on 21 February is solely based on your rerouting communication and compensation gesture. Firstly to be told at 1830 the night before an 0830 sailing that an additional 100 mile journey would be required in very difficult driving conditions was not appreciated. Thankfully I had not had a drink and was both able to and capable of driving. Whilst I understand the decision to reroute was done on safety the storm conditions were well forecast over the previous two days, so an earlier decision could surely have been made. Then to be teased with a £35 compensation offer only to have this retracted to £20 is an appalling practice and dishonourable. Our 2hr journey in driving rain and high winds was equally dangerous and £20 neither covers the cost of our additional diesel nor the intense stress of having to make this journey in such bad conditions. I think the original offer of £35 should be honoured as a very minimum amount. As fulltime travellers regularly visit Europe with Brittany Ferries I am hugely disappointed by your handling of this situation. And it certainly makes me doubt using your services in the future. I would very much appreciate a direct response to my complaint. Thank you.
Reviewed by Karen who travelled with Brittany Ferries on Mont St Michel
"Weathering the storm"
A stormy-day crossing when the ship followed the coast of the Cherbourg peninsular to keep out of the open sea and took rather longer than usual. But motion was relatively light and the Mont St Michel seemed well stabilised. Cafe, shop, bars closed for much of the journey. Very nice staff onshore at both Portsmouth and Cherbourg but unhelpful gallic shrugs when foot passengers were considerably delayed disembarking at Portsmouth. Seems the port authorities didn't have a driver for the shuttle bus and there was somebody being told how to do it ( 'Use the brake more, this way, the service road is there, etc....') to get us back to the the terminus! Stars not working in review!
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"Amazing experience"
My first time of using Brittany ferries was a pleasant surprise. The ferry was extremely clean, the staff were very professional & helpful. I had a cabin for the overnight crossing and it was incredibly comfortable. The bathroom was spotless and perfect. The queue to get on to the ferry was very long and also coming off into France due to border control and passport control. But the wait was worth it 5* service!
Reviewed by Lesley who travelled with Brittany Ferries on Mont St Michel
"Good service"
First time using this crossing and Brittany Ferries. Was very happy with the efficiency of the check in. We booked a cabin which was very clean and comfortable Staff were polite and friendly Will definitely be using this crossing again
Reviewed by Janise who travelled with Brittany Ferries on Mont St Michel
"Problem"
We did not find our Covid test at check in so the person booked us for a trying next day and we had to go back. After a short time we foun our tests and went back. Now they had taken away our cabin and gave us seats instead. No economic compensation. We checked in and went to information desk. No cabin. Fully booked. Ten minutes after the ship started we were offered a Cabin De Lux, 1.500 SEK. They didn’t deduct the amount that we already payed for our cabin in our original.booking. Really bad. Never again Brittany ferries.
Reviewed by Goran who travelled with Brittany Ferries on Mont St Michel
"If there was another option, I’d take it."
Rude staff in every department, equipment that doesn’t work. If there were other options I’d spend my money elsewhere. Pretty disgusting.
Reviewed by Patrick who travelled with Brittany Ferries on Mont St Michel
"Non review"
Unfortunately due to mixed information from the French government I was unsure whether I would be allowed to travel through France to my home in Spain. So I am now booked on a ferry direct to Santander.
Reviewed by Allan who travelled with Brittany Ferries on Mont St Michel
"Good ferry"
Good crossing in comfortable cabin. Didn't use catering or bar. Long queues to pass immigration/emigration but not Direct Ferries/DFDS fault!
Reviewed by John who travelled with Brittany Ferries on Mont St Michel
"Thursday ferry Portsmouth Caen"
Boarding control was quick and efficient, noticed that paperwork details for Covid etc went quicker than using smartphones. We always eat on board but was a little disappointed this time, breakfast was fine but for lunch I chose the fish and chips and the fish was very overcooked and quite hard. Great shame as it is usually very good. Only other comment was that the boat was a little cold and needed my coat throughout the journey. Everything else was up to its usual high standards.
Reviewed by Robin who travelled with Brittany Ferries on Mont St Michel
"Bed for £21 :-)"
We had a very good trip with Brittany Ferries. We booked a cabin once onboard for £21 which was well worth it for a comfy sleep, loo and shower. Bar and restaurant were good. Downside for us was the long queues and wait to get checked in and out
Reviewed by Timothy who travelled with Brittany Ferries on Mont St Michel
"Ferry crossing to and from France"
Time consuming to get on and off ferry was a bit stressful. We booked seats but in the end paid a bit extra for a four berth cabin so we’ll worth the money as able to have a sleep on the long journey both ways. Staff were pleasant and helpful
Reviewed by Helen who travelled with Brittany Ferries on Mont St Michel
"awful crossing with Brittany ferries"
WE recently booked a overnight crossing from Caen staying in a commodore suite. We unfortunately had to amend our crossing for a day time crossing, on arrival at the ferry we were given a basic freezing cold cabin that we could not use due to the cramped and poor facilities in the cabin. We were told onboard there was nothing that could be done as they had no commodore suites left. We were told the crossing was a cheaper crossing than the original booking and we were entitled to a refund. This has not happened. We would not recommend Brittany ferries, staff are unhelpful and the cleanliness of the ship especially at this time was poor, people were walking around without masks throughout the journey.
Reviewed by David who travelled with Brittany Ferries on Mont St Michel
"Fishing for blame"
Our vessel was supposed to set sail at 14 hundred hours from Caen but a very late announcement told all aboard that the french fishing fleet had penned the Ferry to the dock and was holding the ships departure. Two and a half hours later we cast off and were underway. This I have to say was not Direct ferries doing
Reviewed by Richard who travelled with Brittany Ferries on Mont St Michel
"Practically perfect"
Left on time and had a very smooth crossing . The outside 4 berth cabin for 2 was good for some sleep before the onward journey through France to Spain. The biggest drawback is taking over an hour to get through passport control in Caen. We arrived at 0645, but were not on the road until nearly 8am. You should know that duty free closes at 2345 on the 2245 crossing so get to the shop fast if you want to buy anything.
Reviewed by Sally who travelled with Brittany Ferries on Mont St Michel
"Sailing with brittany ferries "
Collecting a ticket at caen was abit of fafe due to present restrictions but the sailing was good and onboard service was fine will use again
Reviewed by Terence who travelled with Brittany Ferries on Mont St Michel
"Overnight trip with cabin"
It’s the first time I have booked an overnight trip with cabin and it’s not gonna be the last. It was a lovely trip, great cabin (outside) and bed was extremely comfortable
Reviewed by Adrian who travelled with Brittany Ferries on Mont St Michel
"Great ship"
Couldn't find fault with anything and the staff are great
Reviewed by Elaine who travelled with Brittany Ferries on Mont St Michel
"It didn’t happen!"
Thanks for prompt to leave review but it didn’t happen😂
Reviewed by Ian who travelled with Brittany Ferries on Mont St Michel
"Travel from Normandy Coast"
Pleasant travelling all be it weather was a bit rough. The extra for the recliner seating worth the comfort. Did not try the catering but it looks OK when passing by that area. Well organised boarding and disembarkation by helpful crew.
Reviewed by Anthony Grady who travelled with Brittany Ferries on Mont St Michel
"Nightmare"
We arrived from the World Rugby Championship in Japan where we bought a knife collection. Ferry Staff made us throw them away. Just to retain them by security until our arrival would have been a solution, but we found an incredible annoying lack of Comprehensiveness and efficiency Never more if I have to choose. Plus beds were very uncomfortable
Reviewed by Vanina Colombo who travelled with Brittany Ferries on Mont St Michel
"From Caen to Portsmouth "
Friday morning 27th September trip to Caen from Portsmouth all good had a good breakfast in the restaurant, good service good food good choice , voyage not bad arrived on time . Return journey ship was late arriving in Caen due to weather (can’t be helped) ship was just under an hour leaving , went down to the restaurant when it opened for a meal ordered beef steak in cream and my son ordered the pork loin after waiting nearly 45 mins after starter was finished was served up what can only be described as lump of streaky fat that you could not cut through with the cutlery provided . After speaking with the restaurant manager was told it was not fillet steak quality!!!! Ok understood but still needs to be edible he offered to replace or substitute but looking at the pork loin my son had I decided to refuse he then wrote on my ticket and mumbled something about going up to the dessert counter, this I did and had a thin slice of cake . Upon paying for what was basically bad meal was still charged £40.00 for 2 meals when challenged she was adamant this is what the manager had wrote and as there was 6 people behind us waiting to pay we decide to just pay but if and when we decide to cross to France again we will think twice about wether to use a different route or not use and pay for any food on board , Not happy
Reviewed by Glynn who travelled with Brittany Ferries on Mont St Michel
"Excellent trip"
We boarded on time and thought the ferry was in excellent clean order - a thoroughly enjoyable crossing and we enjoyed the restaurant immensely. Staff were brilliant. 11/10
Reviewed by John who travelled with Brittany Ferries on Mont St Michel
"On board review "
Direction notices on board are chaotic. Difficult to find booked lounge.
Reviewed by Peter who travelled with Brittany Ferries on Mont St Michel
"Enjoyable experience"
We usually cross the channel via a tunnel, but this time tried the longer crossing from Caen and we're delighted with the change. The boat was clean and well appointed, the staff friendly and helpful and there was space to sit and relax for the duration of the crossing and although there was a delay of half an hour when docking at Portsmouth, the straightforward and uncrowned boarding and exit from the boat made for a much more peaceful and unflurried experience.
Reviewed by John who travelled with Brittany Ferries on Mont St Michel
"Definitely recommend "
Our first time on the ferry and it was a great experience,really smoothly run from the moment we got on board. We paid extra for a cabin as it was over 5hours on board it was spotless really clean shower was fab with comfortable bunks. Will definitely use Brittany ferries again.
Reviewed by Sara who travelled with Brittany Ferries on Mont St Michel
"If travelling overnight - get a cabin !!"
Decided to do a trip to France on the cheap so did not book a cabin - thought we would be ok roughing it a bit. Big mistake, the facilities if you do not book a cabin are grim. Chairs are allocated in a lounge type area but they do not recline and if you get a couple (or more) together, which we did, they are very lumpy and it was impossible to get comfortable. Travel by day or pay the extra and get a cabin !!
Reviewed by William who travelled with Brittany Ferries on Mont St Michel
"mv Normandie "
Very enjoyable uneventful trip
Reviewed by Marie who travelled with Brittany Ferries on Mont St Michel
"Brilliant crossing - both ways"
The whole experience of travelling to and returning from France with Brittany Ferries was just perfect. Accommodation and food along with the onboard entertainment was outstanding - many thanks for making the start to our holiday special and a beautiful ending too.
Reviewed by Phillip who travelled with Brittany Ferries on Mont St Michel
"Excellent service and value"
The trip was well organised and everything was on time and efficiently run. Would use this service again
Reviewed by Sharron who travelled with Brittany Ferries on Mont St Michel
"Change of departure"
Arrived Caen on return journey , they let us wait in a queue at least 20 minutes to be told ferry not running , hadn't we received a message , obviously not . We needed to get to Cherbourg not helpful with directions . On return received £20 voucher didn't even cover fuel .
Reviewed by Martin who travelled with Brittany Ferries on Mont St Michel
"Portsmouth to Caen "
Access to hot drinks andfood could have been longer . Quiet crossing.
Reviewed by Shelley who travelled with Brittany Ferries on Mont St Michel
"Lovely Trip"
Very prompt and professional loading and nice cabin. Enjoyable calm trip and very good embarkation in Portsmouth.
Reviewed by Gordon who travelled with Brittany Ferries on Mont St Michel
"Portsmouth to Caen & return 13th - 19t Oct 18"
It was a year since we last sailed with Brittany Ferries, and the pipe music and impending arrival notices previously played in the mornings is no longer played? This resulted in us being late back to the car? I think some announcement or warning should still be given? A number of unoccupied cars were on the deck when we drove off? Also we were concerned with the number immigrants trying to board lorries and cars on the way in to the port? We haven't seen this at Caen before?
Reviewed by Kevin who travelled with Brittany Ferries on Mont St Michel
"Good but could be better"
Ship going out fine. Ship on route back quite dated and was cold inside throughout. Bathrooms in cabins would benefit from toiletries . Didn't expect bunk cabins as picture on website suggested otherwise.
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"Brittany ferries "
Outbound fine , except couldn't understand the English announcements , return a nightmare arrived at Caen to be told we had to depart Cherbourg , said they had texted no good to us we were already travelling with no reception , having driven 250 miles we then had to dash to Cherbourg poor attitude from the staff at Caen . Arrived at Cherbourg boarded the boat no apology cup of tea nothing , yet again impossible to hear announcements . Having used up extra fuel had an uneasy time finding some on arrival . Both boats immaculate .
Reviewed by Martin who travelled with Brittany Ferries on Mont St Michel
"I wouldn't again"
The first crossing was amazing. The return, I wouldn't be allowed to state it publicly. We arrived in port, Caen, in good time. At boarding time an announcement there problems. No boarding. Would be kept informed. Totally ignored for three hours then told ferry cancelled. No offer of help or assistance. It was pretty much, are you still here. No word from captain or senior crew. Nothing. I don't think CRAP comes close
Reviewed by Derrick who travelled with Brittany Ferries on Mont St Michel
"If I wanted to be abandoned I could have asked a pirate "
Don't do it!!!!!!!!!!!
Reviewed by Derrick who travelled with Brittany Ferries on Mont St Michel
"Outstanding service "
I traveled with my wife from Portsmouth to Cean & back on both occasions I approached the information desk to ask, if it was possible form my wife & I could go down to our car before others gathered around the exit doors & stairs as my wife is undergoing Chemotherapy & has no resistance to viruses & infection due to no immune system. The answer was an immediate yes & we were asked to report to the desk a quarter of an hour before docking. We were then escorted to the car deck, one gentalman even requesting other. Passengers to move up the stair way as we came out of the lift. On the return journey I did not have a o explain why as the lady on reception remembered us both & agreed straight away with no explanation. This is defiantly above & beyond what we expected & please pass our thanks on to your reception staff on the Sait mon Michelle.
Reviewed by David who travelled with Brittany Ferries on Mont St Michel
"Foot passenger review!"
I had to change a previous booking with Brittany Ferries as my ferry had been withdrawn from service due to a faulty propellor. I was advised that the replacement crossing would not be the same cruising experience and braced myself for this budget option! However I was very pleasantly surprised. My cabin was spotlessly clean, quiet and comfortable. Towels, bedding and toiletries were also supplied. All the staff I encountered were pleasant and very helpful. I felt safe and I was completely impressed with my crossing from Le Havre to Portsmouth.
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"Good value for money"
The ship was clean and well appointed. The crew helpful and friendly. The restaurant was outstandinglying good with lots of options and easy on the wallet.
Reviewed by Peter who travelled with Brittany Ferries on Mont St Michel
"On-time smooth crossing"
Ticks all the boxes. Both legs of our round trip were on-time, reasonably smooth, and not too crowded. We ate at the snack bar both times, and the pizzas were excellent.
Reviewed by Alan who travelled with Brittany Ferries on Mont St Michel
"Smooth Crossing"
Fabulous ship, great breakfast, food and value, highly recommended!
Reviewed by Sean who travelled with Brittany Ferries on Mont St Michel
"Bin voyage"
Great crossings
Reviewed by Paul who travelled with Brittany Ferries on Mont St Michel
"Portsmouth to Caem"
Efficient check in , on time departure and a truly comfortable crossing. I will definitely do it again !
Reviewed by David who travelled with Brittany Ferries on Mont St Michel
"There and back"
All good
Reviewed by Jack who travelled with Brittany Ferries on Mont St Michel
"Not usre we shall do ferries again!"
Gentle journeys but cleanliness could be improved on board and time spent on dock side, in car awaiting disembarkation so very tedious. Reserved seating not usable as seats soaking wet and when told the receptionist at information could only say sit in another but not one that is reserved! No sign on seats as to which were reserved. Monitoring of the reservations also not done as there were obviously passengers in the lounge without reservations. Good meal in restaurant
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"my trip"
I thought Brittany ferries gave me good service overall , however if I had been told that I would be locked in the cinema for the duration of the film I would not have bought a ticket ,the situation reminded me of the Titanic disaster { the event not the film } had there been an emergency we would have been reliant on someone not panicking and letting us out
Reviewed by Christopher who travelled with Brittany Ferries on Mont St Michel
"French Trip"
The trip to France was excellent , very punctual with straightforward boarding and departing . The ferry was clean and comfortable with good quality food served in both restaurant and self service cafe .
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"Poor communication, better to go directly to ferry operators "
The booking was fine up to the point that there was an issue with the ferry and a change needed to be made. Tried making changes via Direct Ferries, but couldn't get through via phone and in the end gave up and went directly to Brittany ferries.
Reviewed by Richard who travelled with Brittany Ferries on Mont St Michel
"Portsmouth to Caen return"
Ship and cabin was good; very disappointed to have our return trip cancelled and had some difficult conversations with the young man at Direct Ferries about alternatives. He could not explain why the boat had been withdrawn, was not helpful and basically tried hard to avoid getting us booked for the return journey. Being delayed on to a later boat, returning into UK at 22.00 hours instead of mid afternoon, has made working the next day very difficult. We were also given the same point of view from several people on our boat back yesterday. We do feel some form of compensation should have been offered to pay for all the inconvenience we experienced.The lady in charge of the restaurant was rude and inefficient, we queued for thirty minutes to pay after our dinner!!!!!
Reviewed by Angela who travelled with Brittany Ferries on Mont St Michel
"Great trip"
Really enjoyed the ferry crossing, staff were great, glad we booked a cabin so we could chill!!
Reviewed by David who travelled with Brittany Ferries on Mont St Michel
"Unpleasant crossing"
On the 14/09/2018, Our crossing was the worst of all my trip to France I ever got. After 4 hours drive to Portsmouth and another 4 hours drive to La Baule, I booked a cabin to relax my back and have a lay down, shower etc but that was not the case when enter the ferry, I asked one of your staff where are the cabins and he answer me straight away: is no cabin in this ferry, all chair. I have to sit with my wife again for another 5h 45 min. It was so cold and uncomfortable compare to the one on our way back. I also got disability with very painful working and no option when I was booking. I couldn't get place next to the lift and have to park on 4B then on the stair till 7th floor, walk always down to 7023 for my cabin. Always been good on crossing for me except this time which I really don't appreciate to be honest. I paid for cabin and not reclining chair.
Reviewed by El'hadji Amadou who travelled with Brittany Ferries on Mont St Michel
"3rd time customer and will be back."
Our out bound sailing from Portsmouth on Mont St Michel went without a hitch both port side and onboard, this is a great ship, but our return on Normandie was a little different. The port at Caen was under heavy security with armed Militery and Police everywhere. Migrants were jumping on trucks and vans trying to get into the port and on to ships. We were stopped and searched at gun point 4 times, The migrents seem to be a real danger. All this security delaied the ships sailing by just 15 minutes now onboard the ship the Normandy seemed to be a lesser quality boat than the Mont St Michel but had more English staff.. food in the restaurant was cold and was sent back twice ended up getting a refund and going to the lounge snack bar for a microwave pizza it was ok but not what we realy wanted. Return crossing was slow and dull ( could be the return to the UK, end of the Holiday) leaving the ship was fast and easy untill security at boarder control searched twice ( We think they had some information re smuggling or just migrants, but security was the highest We have seen) the gards were plesent enough and got there job done and we were waved through and on the way back home. We will be returning to france but will use the Mont St Michel both ways next time as it is a 10/10 ship when we used it.
Reviewed by Martin who travelled with Brittany Ferries on Mont St Michel
"Great trip self serve restaurant staff very rude"
Everything was fabulous except the staff in the self catering restaurant We felt like we were very unwelcome the food was under cooked and cold I had to reheat it in the microwave We went for breakfast but have to say I wouldn't bother again. Apart from this I couldn't fault the trip
Reviewed by Kevin who travelled with Brittany Ferries on Mont St Michel
"Going on holiday. "
Have used this ferry before very good servis staff very helpfull good servis in restaurant fair quality food and overall food.and fare prices very good.
Reviewed by Roy mason who travelled with Brittany Ferries on Mont St Michel
"Enjoyable Experience"
The ferry was easy to board, and the amenities on board were very generous. Plenty of eating options, and a good choice of free lounges to rest within. Very please with our crossing and look forward to using this company again in the not too distant future.
Reviewed by Jonathan who travelled with Brittany Ferries on Mont St Michel
"Very good experience"
Was a very smooth process and transport across. The only issue was that the restaurant was very late to open which meant there was a mad rush the minute the doors opened and staff struggling to get to everyone without too long a wait. There was also no tea or coffee provided in the cabin despite having paper cups available. The family entertainer proved a total hit with my two kids and he managed to attract a very large crowd of kids and parents who stayed fixed until the end.
Reviewed by Henrietta who travelled with Brittany Ferries on Mont St Michel
"Ferry"
No worries!
Reviewed by Owen who travelled with Brittany Ferries on Mont St Michel
"Reclining seats"
The Mont St Michel was a lovely boat with good facilities generally. As a first time customer though I was disappointed that having reserved reclining seats for the overnight trip, the seats did not actually recline and this disrupted the amount of rest I managed to get. The advertised free Wi-fi was also intermittent and I was unable to stream or download. There is Wi-fi to be bought (a much better option) but this was very expensive. The catering was excellent and the staff friendly and helpful (even though one person was unaware that there are showers in some of the toilets!)
Reviewed by Graham who travelled with Brittany Ferries on Mont St Michel
"Plain Sailing"
No complaints at all. Both crossing on time, very comfortable, helpful staff
Reviewed by who travelled with Brittany Ferries on Mont St Michel
"Ferry Portsmouth to Caen return review (August 3- August 20)"
OK but expensive compared to flights Late Why pay extra for reserved seats when you have to battle with others to have use of it and when others obviously use the seating area for free? Why have to wait standing in a queue for half an hour to pay for restaurant meal? ( expensive too)
Reviewed by Jeff Lee who travelled with Brittany Ferries on Mont St Michel
"Been there before"
We have used Brittany Ferries many times but as usual could not get the booking we wanted, managed to sort it through Direct Ferries and it was everything as expected. especially returning with the overnight sailing, good nights sleep in the cabin.
Reviewed by Ron who travelled with Brittany Ferries on Mont St Michel
"Caen to Portsmouth"
I found the crossing fantastic, the service was perfect.
Reviewed by Robert who travelled with Brittany Ferries on Mont St Michel
"Great trip"
Very surprised how cheap this type of transport is here. Coming from Australia it’s normal for us that things to cost a lot and have terrible service. This was an absolute bargain and we received great service from all the staff Thankyou very much
Reviewed by Stuart who travelled with Brittany Ferries on Mont St Michel
"Best way to cross the channel."
Comfortable, quiet cabin. Superb entertainment for children. Great cinema too.
Reviewed by Graeme who travelled with Brittany Ferries on Mont St Michel
"Utter Disaster on Brittany Ferries through Direct Ferries"
I purchased a 24 hour return journey for my motorcycle and myself. Unfortunately, I had a flat so couldn't make the outgoing voyage from Portsmouth. I phoned Brittany Ferries and Direct Ferries COUNTLESS times to explain my predicament, only to have a "we are very busy at this time of year -- " message. I made a Herculean effort and rode to Dover and got a ferry across to Dunkergue. I turn up the next day at Caen to be told that my ticket was cancelled due to not using the outgoing trip. I had to buy an €140 ticket. On my return I phoned Brittany Ferries to be told that it wasn't their problem -- ring Direct Ferries. Dream on -- YOU try phoning DIRECT FERRIES!? I've fired off 4 emails over the last 2 weeks - only to receive automated emails - "we are very busy at this time of year---" Yes, so am I!
Reviewed by John who travelled with Brittany Ferries on Mont St Michel
"Monkey puzzle... deck 7 and 8."
Vending machines.... WHAT GIVES ? Both my wife and myself tried every possible combination in order to try and obtain a bottle of water AND FAILED on two different machines. My last attempt swallowed €2.60 and refused to take things further than make a whirring noise. I myself had, at this time, a mobility problem and COULDN'T make it further afield, it was therefore VERY distressing to have to be actually thirsty. IF I'd needed to take medication at the time it could have been a HEALTH RISK. The instructions seemed only in French, no problem for us, but following the instructions yielded nothing. Btw I witnessed at least one other person have the same experience. BAD, REALLY BAD.
Reviewed by Richard who travelled with Brittany Ferries on Mont St Michel
"Excellent crossings"
Daytime crossing out in glorious weather. We were on board early for our afternoon crossing. We found seats at the back of the ship and enjoyed the journey there until around 5.30pm. We then went in and had a very nice meal in the cafeteria and the service was first class. We then went and sat in our pre-booked seats for a couple of hours enjoying watching the French coast roll into view. Our return trip was overnight and we had booked a cabin. The cabin was very warm and could have done with being cooler. Upper bunk not the best for seniors. We slept fitfully due to the heat, rising at 5.00 am and enjoyed a hot shower before going up for breakfast. We were surprised to see Portsmouth outside and just had time to gather our belongings before going back down to the car deck to prepare for our journey home. Thank you for your excellent service. 5*
Reviewed by Malcolm & Angela who travelled with Brittany Ferries on Mont St Michel
"portsmouth to Caen ferry (foot passenger)"
Boarding and leaving vessel handled very efficiently; easy access to all facilities on board. On this occasion there was plenty of room and it was very quiet in the reclining seats areas - not sure how easy it would be to sleep if these lounges were full. Good range of eating opportunities.
Reviewed by Jonathan who travelled with Brittany Ferries on Mont St Michel
"great staff "
Excellent customer service but on asking for a hot breakfast at the bistro I should have been directed to the self service restaurant on the deck below rather than say no you can't until lunch. It was very early and we hadn't had time to review the ship demographic
Reviewed by Karen who travelled with Brittany Ferries on Mont St Michel
"Not really good enough"
I wish that I had booked directly with Brittanny Ferries rather than through Direct. I would have had better flexibility, especially when amending a booking, and I believe that the cabin allocation system would have worked more in my favour.
Reviewed by Matthew who travelled with Brittany Ferries on Mont St Michel
"Return trip Portsmouth to Caen"
All very nice and punctual. Reclining chairs could be better as they don’t recline much. Ferry clean and tidy with friendly staff. A vegetarian option with the full English breakfast would be appreciated. Many thanks
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