"Arrived early, but long, long wait to disembark"
Reviewed 31 October 2014 by Carl
The Palermo-Genoa service is generally a good one -- the cabins are clean, if a little old-fashioned, the restaurant food is OK and the staff are polite. However, I do think that the disembarcation procedures need looking at. We were asked to leave our cabin at 5.30 for a projected 7.00pm arrival (2 hours early due to very calm seas)and then had to sit in a very crowded bar until 7.30, eventually getting off the boat at about 8.00pm. It does not seem very efficient, but perhaps that is due to the multiple vehicle decks.
'Carl' travelled with Grandi Navi Veloci on La Superba
"ferry from Palermo to Naples"
Reviewed 27 October 2014 by Helen
Good experience. Easy to find ship, room comfortable, good bedding. Only difficult part, was understanding PA system in English, and understanding the procedure for foot passengers to depart the boat.
'Helen' travelled with Grandi Navi Veloci on SNAV Lazio
"Napoli-Palermo-Napoli Oct 2, Oct 10 2014"
Reviewed 17 October 2014 by Elias
this was our first time taking an overnight Ferry. Much of it was frustrating for the following reasons: 1. There was no information that told us to go to reception to get our room key so we went directly to the room and then had to move our baggage twice. 2. On the trip from Napoli to Palermo the speaker system was impossible to understand either in Italian or English. 3. On the trip from Palermo to Napoli the staff insisted that my wife get out of the car and climb the stairs to board, which is difficult for her as she has a bad hip. This was not the case on the trip from Napoli to Palermo. 4. On the Napoli-Palermo trip we tried to buy a drink at the bar and the bartender told us he could not make change for a 20 euro bill. That is intolerable. On the positive side, the meals at the restaurant were very good and relatively well priced; The accommodations were clean and reasonably comfortable; the staff was friendly and helpful for the most part, except for the one who insisted my wife walk up the stairs to board and the bartender who refused to accept the 20 euro bill for our drinks saying he had no change.
'Elias' travelled with Grandi Navi Veloci on SNAV Sardegna/SNAV Lazio
"Only one complaint"
Reviewed 15 October 2014 by Klaus Grossmann
I found everything fine and convenient. However, long before disembarking,thhe toilets werde closed. In addition to my own dismay, I observed several agitated and unpleasant quarrels beween needy travellers and cleaning personell, but mostly desperate people in search of someone who could help them. There should be clear announcements about the availablility of WC facilities.
'Klaus Grossmann' travelled with Grandi Navi Veloci on La Superba