Covid-19 Updates

Date: 16 Sep 2020 00:00 Source: Health & safety

As a result of the many sailing cancellations caused by the Covid-19 pandemic, the vast majority of ferry operators have made the decision to offer a voucher for future travel in lieu of a cash refund. As a ticket seller on behalf of ferry operators, Direct Ferries is bound to the terms set by the ferry operators. Where a ferry operator is offering vouchers for a cancelled sailing, we can only pass vouchers on to affected customers.

We understand that this is not an ideal situation and that many customers would prefer a cash refund. We are doing all we can to encourage operators to offer cash refunds. However, most operators are exclusively offering vouchers for sailings cancelled as a result of Covid-19.

Can I amend my sailing?
In most cases ferry operators are allowing passengers to amend their ticket to a future sailing date free of charge. For the duration of the Covid-19 pandemic, Direct Ferries have waived our amendment fees. However, operator fees may still be applicable for some tickets.

To amend your ticket please go to my account

Please note that due to increased contact volumes as a result of Covid-19, we are answering enquiries on a sailing date priority order so there may be a delay in getting a reply. Rest assured that we have your enquiry and will get back to you as soon as we can. Please allow up to 14 days to receive a reply.

Can I cancel my sailing?
Most tickets can be cancelled. However, standard ferry operator terms and conditions will apply. For the duration of the Covid-19 pandemic, Direct Ferries have waived our cancellation fees. However, operator fees may still be applicable for some tickets.

To cancel your ticket please go to my account

Please note that due to increased contact volumes as a result of Covid-19, we are answering enquiries on a sailing date priority order so there may be a delay in getting a reply. Rest assured that we have your enquiry and will get back to you as soon as we can. Please allow up to 14 days to receive a reply.

Is it safe to travel by ferry?
Ferries are one of the safest modes of transport due to the amount of space on board relative to other forms of transport such as flying. Social distancing is observed throughout ships. In addition, most ferry operators have adopted additional safety measures to ensure the utmost care is taken to protect staff and customers.

Is my ferry still running?
In addition to providing passenger journeys, many ferries are important freight carriers between destinations. As such, many ferries have continued to operate throughout the pandemic. Your ferry is still departing as planned unless we have contacted you to inform you that your ferry has been cancelled.

How do I redeem a booking voucher?
Click here to find out how to redeem your voucher.

How long do I have to redeem my voucher?
The terms of the voucher vary by ferry operator and the specific expiry date will be on the voucher you have received. However, in the vast majority of cases, vouchers are redeemable for sailings in 2021.

Are there any specific requirements for travel?
Passenger safety is the no1 priority for ferry operators. Many have introduced additional safety measures or requirements to ensure a safe and comfortable journey. Please check out the operator pages for the specific measures and requirements for your sailing.

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Please Note: faq notes

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