"Bad experience need refund "
Dear Madam / Sir,
Thank you for contacting Direct Ferries, one of our support team will get back to you as soon as possible.
For general inquiries, we encourage you to visit our Frequently Asked Questions page here. This may allow you to find a quick and helpful answer to your question.
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If you have an urgent query please contact our Customer Service Team on (+44) 3333 000 128, Our opening hours are Monday to Friday 9 am to 10 pm, Saturday and Sunday from 9 am to 6 pm.
Assuring you of our best attention at all times.
--------- Cention Contact Center - Original message ---------
From: Daz Owen (email@example.com)
Sent: 2019/04/17 13:39
Subject: Refund required
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
I’m a regular Travler to Ireland with Stena line I foolishly booked a crossing with your company for Irish ferrys £154 day return for my son to go kart racing In our Mercedes Sprinter motorhome with the kart inside up on booking in I was told I had book for a car & I would have to pay for another ticket I showed the lady my confirmation that clearly showed I was down for what I was a Mercedes sprinter motorhome she then rang the office & she said sorry you will have to buy another ticket for fright your motorhome has not got enough windows in it’s a van I bit my tongue & was very polite I went to Irish ferrys desk I was told to ring you I did & was on hold for 20 mins then you cut me off I tried again & I was 17th in the que I was told if I wanted to travel I had no choice but to pay a extra £390 because I could not get hold of yourselves I pleaded with her I did not have that much money on me & my son was crying very upset he was going to miss his race meeting she then reduced it to £231 extra which I had to pay or or loose my crossing I’m totally fuming the way I have been treated today by your company if this is not resolved by tomorrow I’m taking it to the public press newspapers & socal Meda I look forward to your speedy response many thanks mr Darren Owen Ref - Rfp126329246--
Chase Metal Recycling Ltd
Tel: 01543 428080
Reviewed by Darren who travelled with Irish Ferries on Epsilon