"Fine crossing, but....."
No complaints re: the crossing, the staff or the service in general BUT......
On returning home, both my partner and I discover that we have been hit with a £25 bill for mobile call and data services whilst away for a weekend in Ireland. We both have roaming services with the mobile operator '3' and this covers all the UK, the EU and many other countries all within our price plan, with no extras charged: I have been all over the world and all data and calls have been covered by my monthly payment in the regions offered by 3. HOWEVER, I now discover (and this was NOT pointed out to me prrior to boarding the ferries, not was my attention drawn to any notices) that whilst on board the Irish ferries, my phone connected automatically to a provider on the boat (presumably satellite-based) and this provider charges a stupid amount for its 'service'. Now, we both connected to the on-board free WiFi within minutes of taking a seat, so no data was used intentionally for web-stuff. Furhter, we neither of us made nor received any phone calls during the trips there and back.
So what's going on, Irish Ferries? One presumes (unless you tell me otherwise) that you get a cut from this provider - are you so short of income that you (or the provider) has to resort to stealth to grab money off an unsuspecting customer?? I think it is disgusting! There should be a BIG warning or announcment made obvious to passengers that this can (will?) happen - I saw or heard nothing. Surely you can see that folk will be caught out by this, when they are used to their phone-roaming covering everything? It can leave nothing but a bad taste in the mouth.
I paid nearly £300 for my return trip and despite this, Irish Ferries allowed me to be suckered into paying more for something that provided no function for me.
Will I ever use their service again? I doubt it, unless there is an apology and a refund. Whether or not you use them .. you decide.
I have a funny feeling that this review is not going to be visible for long...
Reviewed by Ian Thompson who travelled with Irish Ferries on Ulysses