Direct Ferries Booking Conditions
This site (the 'Site') compares prices and timetables for ferry and train journeys, and allows you to book journeys. The Site is owned and operated by Direct Ferries Limited (referred to in these Booking Conditions as 'we' or the 'Company'). We do not ourselves operate any ferry services, or train, and any booking that you make through our Site (or our call centres) for ferry or train journeys are made subject to these Booking Conditions, and also to the terms of the operators of the ferry or train services.
1. Application
These Booking Conditions apply to all passenger bookings made for ferry and train journeys, through this Site or through our call centres, and replace all previous conditions. 'You' means the person making the booking, and each of the people for whom the booking is made, through this Site or our call centre, is referred to in these Booking Conditions as a 'Customer'. You might (but need not be) a Customer. In these Booking Conditions, we use the term 'Services' to mean the services offered by us, which comprises displaying potential ferry and train options to you, and connecting you to third party operators of ferry and train services.
2. Parties
These Booking Conditions apply to our Services.
Your booking for ferry or train travel forms a contract with us, as well as a contract with the ferry or train operator (each is an 'Operator'), whose terms (the 'Operator Terms') are made available to you before any booking is completed (--OPERATOR_URL--), and which you also accept when a booking is made. You are responsible for familiarising yourself with the Operator Terms, which apply to your booking. In the event of any conflict or inconsistency between these Booking Conditions and the Operator Terms, the Operator Terms prevail.
It is very important that you and each Customer understands that we operate this Site, and that the Operator is responsible for all journeys made on their ferry or train service.
We may change these Booking Conditions from time to time, but any changes will not apply to any bookings that you have already made. You should save the Booking Conditions that apply when making a booking so that you can refer to them at a later date.
The person who makes a booking using this Site or our call centre must have authority to make any booking on behalf of any other Customers. The person who makes a booking is responsible for his or her activities on our Site, and safeguarding any personal information provided, including passwords, names, passport and travel details. The person who makes the booking must ensure that all information provided by him or her is complete and accurate.
3. Fares and General Information
Fares are based on vehicle type (if any), the number of passengers, route(s), travel dates and times. Your booking may require Customers to depart and/or return at or within specified dates and times. If Customers do not adhere to such specified dates and times, they may be refused travel and/or have their booking specification and accommodation changed, and/or be subject to additional charges. In particular, the benefit of any promotional rates may be lost and full fares charged. Additional charges as contemplated in this paragraph may be debited to your credit or debit card that you used when making a booking, without further reference to you.
Vehicle and passenger space and on-board accommodation are subject to availability and may not always be available. Promotional fares are subject to additional special conditions including a general condition that if any portion of the itinerary is not used, we or the operator reserves the right to apply additional charges to you. We have the right to vary all displayed fares including where Operators change their fares (including, but not limited to, for reasons of currency fluctuations, oil prices, changes in law) at any time until a booking is confirmed.
Items such as roof boxes/bike racks or any other items attached to a vehicle not forming part of the vehicle body will be charged an additional fee.
Not all of the Operators have facilities to accept bookings for people with disabilities. Enquiries should be made at the time of booking whether the operator has the facilities that any Customer requires.
4. Departure Schedules
All departure/arrival times are estimated by the Operator and are given as local times - please refer to your booking confirmation for details. You are advised to check with the Operator for any changes prior to commencing your journey. Sailing schedules may be interrupted and/or crossing times extended or cancelled due to adverse weather conditions and/or tidal conditions and/or other circumstances.
It may be necessary to use alternative ships or points of departure or arrival on any sailing or to change/withdraw the facilities/services available for various operational, technical or scheduling reasons.
We do not accept liability howsoever arising for any costs or inconvenience caused as a result of such circumstances, but we will try to notify you, if practical, using the contact details provided by you at the time of booking. The Operator Terms apply to any liability of the Operator in such circumstances.
5. Animals
The carriage of animals is only permitted if the Customer notifies us before making the booking. Any such carriage must be in accordance with any relevant legal requirements and the requirements of the Operator. A charge may be made for the carriage of any animals, and further conditions may be imposed. Please seek advice from your vet or the appropriate authority before making a booking. You are legally responsible for the animals and wholly responsible for obtaining any necessary documents, consents and permission.
6. Freight and Commercial Passenger Vehicles
Special conditions and tariffs apply to the carriage of freight and commercial passenger vehicles. The definition of what constitutes a freight vehicle and whether any special tariff applies is determined by the Operator in each case.
By way of guidance only, vehicles exceeding 6.5 metres in length, specifically constructed or adapted for the carriage of freight, whether carrying goods or not, are subject to special tariffs, as are any vehicles of other specification but which are carrying merchandise or travelling for a commercial purpose. In the event that a vehicle is booked as a car or private vehicle, but is determined by the Operator to be a freight vehicle, the full tariff rate will be charged and/or carriage will be refused without refund. For further information on freight tariffs and rates, please contact our freight department on --TELEPHONE_FREIGHT--.
Commercial passenger vehicles exceeding 6.5 metres in length and constructed or adapted to carry 8 or more passengers and/or not classified as a private car by the ferry operator may be subject to a different tariff. In the event that the vehicle is booked as a car or private vehicle, but is found to be a commercial passenger vehicle the full tariff will be charged and/or carriage will be refused without refund.
7. Hazardous Materials
Neither the Company nor the Operator will accept bookings for vehicles that are carrying dangerous or hazardous materials, including in certain circumstances vehicles powered by LPG. In certain circumstances written permission may be obtained from the Operator, but such permission may be subject to additional charges and conditions. You are responsible to the Operator for the carriage of such materials, whether declared or undeclared. In the event that you seek to carry undeclared dangerous/hazardous materials, carriage may be refused without refund.
8. Confirmation and Payment
Unless you have set up a credit account with us, you must pay for each booking at the time of booking, before a confirmation is issued. Payment can be made by credit card or debit card.
When you contact the Company to make a booking, and have made full payment for all Customers covered by the booking, we will issue a confirmation advice note that sets out the details of your reservation and provides other information on the basis of the information that you have provided. If you have not received that email from us within 24 hours of you making the booking, you should contact our customer services team at customer.services@directferries.com. You agree that the data that we store in our information systems (or those of our service providers) constitutes proof of your booking and its details. If payment is made by debit or credit card the amount or balance due will be taken from that card at the time of booking.
All bookings may be subject to a booking fee, which will be added to the price payable for the booking.
The contract between us and you is formed once details have been confirmed to you either by electronic confirmation via our Site or by email or telephone or fax. Either we or the Operator will issue you with an electronic ticket, or we or the Operator will email a ticket to you for your travel.
9. Cancellation
If the ticket purchased permits cancellation then the booking may be cancelled and refunded subject to these Booking Conditions and the Operator Terms. As a minimum, we will charge you a cancellation fee of £--CANCEL_FEE_GBP-- or €--CANCEL_FEE_EURO-- [per booking] depending on which currency was used for the booking (or such other sum as may be published on our Site) plus any charges levied by the Operator. Promotional or special offer tickets may not be refundable and you should check with us at the time of booking whether additional conditions are attached to your ticket that may result in no refund being available. Any payment card charges applied to bookings are not refundable. Any deposit payments for bookings are not refundable. If the Customer does not undertake the ferry or train journey for which the Booking is made, refunds will only be made to you in accordance with the relevant Operator Terms.
10. Amendment Fees
You may only make an amendment to a Booking at the Operator's discretion. Some bookings may be subject to an amendment fee plus any difference between the fare that you booked and the new fare. Some bookings, such as promotional or special fares, cannot be amended, and you should check with the Company at the time of booking whether your booking can be amended, or not.
11. Check in
Latest check-in times are as stated during the booking process and also on the booking confirmation. If a Customer is not ready to board the ferry or train by the latest check-in time, boarding cannot be guaranteed as waiting lists may have been accepted. If a Customer has special requirements, or has received our permission to carry animals or dangerous goods, generally that Customer is expected to check in earlier as stated on the booking confirmation.
The Operator has absolute discretion as to whether or not to accept any passenger, their vehicle or luggage on board. Each Customer must have all the necessary travel documents to enter the countries which he or she intends to visit and for re-entry into the country of departure.
You are responsible for ensuring that the name on each Customer's passport matches the name on the ticket, otherwise the Customer may not be able to travel and any travel insurance may be invalid. If any Customer changes his or her name between the date of the booking and the date of travel (for example, following marriage), you must notify us at customer.services@directferries.com.
12. Your responsibility
You are responsible to the Company and the Operator for fully complying with these Booking Conditions and any additional requirements imposed by the operator or by law. You are also responsible for providing full and accurate information about your booking, including the vehicle and passengers.
13. Compulsory Law
Your booking is subject to any compulsory law or convention applicable to the ferry or train booking and your attention is specifically drawn to the Athens Convention relating to the Carriage of Passengers and Their Luggage by Sea 1974, which both imposes obligations on the carrier and limits their liability. In respect of train, which is not operated by a carrier of passengers by sea, the Athens Convention does not apply.
You recognise and agree that we are not responsible for providing you with the ferry or train service - that is provided solely by the Operator.
14. Events beyond the parties' reasonable control
If an unforeseen event, which could not have been avoided by us or the Operator taking all due care, significantly impedes the travel which has been booked, then either we or you can terminate the contract.
15. Our liability
We are responsible for:
* the selection and monitoring of Operators;
* accuracy of information that we provide.
We are not responsible for information not published by us, including information published on Operator websites;
We are not responsible for the journey that you book through us - that is the responsibility of the Operator.
Unless required by The Package Travel, Package Holidays and Package Tours Regulations 1992 or other mandatory legal requirements, we are not responsible for shortcomings in arrangements brokered by anyone other than us.
16. Limitation of Liability
We do not limit our liability for (i) loss caused by our fraud or fraudulent misrepresentation (ii) loss arising from death or personal injury caused by our negligence; or (iii) any other loss that may not be excluded or limited by applicable law. In all other respects, we shall be liable only for losses which arise directly: (a) from our breach of a legal duty of care; or (b) are a result of our breach of these Booking Conditions, and that liability is at all times limited to a sum equivalent to twice the amount paid by you for a booking, in respect of the relevant Customer.
Claims against us for compensation are limited or excluded insofar as international treaties or other legal regulations that limit or exclude liability apply to the arrangements to be provided. Liability for sea transportation is governed by the applicable stipulations of international treaties including the Athens Convention. That treaty limits the liability of the Operator for shipping incidents and fault or negligence.
17. You must make any complaint promptly, by contacting us by post or by email to complaints@directferries.com.
18. Prices
The prices for prospective bookings will be as quoted on the Site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted except as stated above.
19. You understand and agree that we act as an intermediary between you and the Operator, and we will not be held liable with respect to the Operator's services.
20. These Booking Conditions are governed by the laws of England and Wales. You agree that the English Courts shall have jurisdiction to hear and determine any dispute arising from the interpretation of these terms. However, you may choose the law and jurisdiction of Scotland or Northern Ireland if that is where you live.
21. If any provision (or part of a provision) of these Booking Conditions is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part shall, to the extent required, be deemed not to form part of this agreement with you and the validity and enforceability of the other provisions shall not be affected.
© Direct Ferries (Holdings) Limited, 12th Floor Portland House, Bressenden Place, London, SW1E 5RS, United Kingdom
Company Registration Number: 03865405
-
Recent Searches
Recent Searches
- Travel Alerts
- My Account
- Customer Service
-
United Kingdom
Checkout with PayPal
Rated 90% by over 128,002 customers
Highly Rated
Our customers rate us 4.3/5 based on the independent review site
Over 1 million prices checked daily
Great Deals
We're dedicated to saving you money. We check over 1 million prices every day to ensure to ensure we get you a great deal!
Trusted by over 2.5 million customers
TrustedOur service is secure and easy to use, it's no wonder over 2,500,000 customers have put their trust in us
Dublin Swift
Operated by Irish Ferries on the Holyhead Dublin route
The Swift is Irish ferries fast ferry. Onboard there is plenty to keep you occupied during the short journey across the Irish Sea including shops, bars, restaurants, a gaming area and a number of lounges.
Onboard Cabins / Reserved Seating
There are no cabins available on this ship however the is a comfortable reserved seating area for those who add the Club class lounge to their booking.
Onboard Food and Drink
The Swift features 2 bars, a brasserie and a cafe. Temple Bar offers a choice of delicious hot and cold snacks from hot dogs and paninies to ice-cream and drinks and of course a full bar service while the Trinity Bar has a great choice of hot and cold snacks. For passengers requiring a restaurant menu Boylan’s Brasserie serves a selection of hot food or alternatively choose from a wide range of sandwiches, rolls, baps and light refreshments at Café Lafayette.
Onboard Shopping
The shop offers passengers the chance to buy gifts and souvenirs for friends and family. You can pick up some great deals in fragrances, fashion and electrical goods.
Additional Onboard Facilities
You can relax & enjoy TV in the comfort of the cinema style TV Lounge but for true luxury and comfort upgrade to the Club Class lounge which boasts magnificent sea views and a host of super benefits, such as exclusive lounge bar, reserved seating and 10% off on selected best products in the onboard shop.
Travelling with Children
The ship is child friendly but does not have a dedicated childrens play area.
Accessibility
This ship is wheelchair friendly however the Club Class Lounge is not accessible to wheelchair users as access is only available by stairs.
Please Note: Whilst we have taken great care in making our Dublin Swift guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.
Dublin Swift Reviews
4.2
out of 5
98% of our customers recommended this ship
- General:4.2
- Staff:4.3
- Catering:3.8
- Punctuality:4.5
- Cleanliness:4.3
-
"Fast ferry"
Well organised at both ports. Journey to be recommended. Ferry well equipped, well organised and clean.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 02 November 2016 by Michael who travelled with Irish Ferries on Dublin Swift
-
-
"Weekend trip "
A wonderful tip to dublin,made all the more pleasurable by traveling on The Swift, We were looked after by a wonderful staff, and getting on and off the ship was made so easy by the crew, No doubt we will travel this way again .
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 31 October 2016 by Charles who travelled with Irish Ferries on Dublin Swift
-
-
"A Successful Trip"
Having registered my mobile number meant we were advised of a delay to our departure and this helped us understand what was happening and how long we were to wait, being only forty five minutes was not a problem. The journey was very smooth and the staff very helpful. Seating in the Club area is worth the little extra it costs. Our journey on return was on time and very comfortable.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 17 October 2016 by Angela who travelled with Irish Ferries on Dublin Swift
-
-
"Enjoyable Journey"
The Swift was a very pleasurable smaller ferry. It was a very quick journey from Dublin to Holyhead,
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 13 October 2016 by Anonymous who travelled with Irish Ferries on Dublin Swift
-
-
"Good facilities but very choppy crossing"
The facilities are very good and the trip only takes about two hours. However, we were a little unlucky, going to Ireland mid-September, to get a very choppy crossing going over and my wife was not feeling too well - it was however fine coming back. It was so rough in fact that the next crossing was cancelled, just bad timing really.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 10 October 2016 by Ian who travelled with Irish Ferries on Dublin Swift
-
-
"Efficient and comfortable"
I found the whole process of travelling on this ferry very easy and efficient, from booking in to driving off. The reserved seating area and the seat itself were comfortable and I would not hesitate to use this ferry again.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 10 October 2016 by Timothy who travelled with Irish Ferries on Dublin Swift
-
-
"Excellent "
I really enjoy my self so comfortable. Have already recommended it to all my friends.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 04 October 2016 by Idris who travelled with Irish Ferries on Dublin Swift
-
-
"Good crossing"
We arrived early at holyhead and decided to change to the earlier (and faster) service, nice clean ferry with good facilities and boarded on time and left on time, was very windy but no problems with the crossing, our first time taking our own car and will definitely use again
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 02 October 2016 by Barry who travelled with Irish Ferries on Dublin Swift
-
-
"Too Easy"
The directions on where to go and what to do were straight forward and the staff was friendly.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 02 October 2016 by Nichole who travelled with Irish Ferries on Dublin Swift
-
-
"Good service "
Had a text day before we were due to sale that it was cancelled, were given two different times to sail there organisation was great. And we were kept well informed and up dated.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 01 October 2016 by Stanley who travelled with Irish Ferries on Dublin Swift
-
-
"calm as a millpond"
We crossed from Dublin to Holyhead on Tues 20th Sept. No problems what so ever.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 27 September 2016 by Judith who travelled with Irish Ferries on Dublin Swift
-
-
"A nice trip"
The ferry was clean and on time; a pleasant experience that we're looking forward to repeat soon!
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 24 September 2016 by Glenda who travelled with Irish Ferries on Dublin Swift
-
-
"Fast Ferry to Dublin"
Fast, comfortable ferry. Approx. 1.5 hours versus 3 hours for others. Very smooth, too.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 22 September 2016 by Anonymous who travelled with Irish Ferries on Dublin Swift
-
-
"Wobbly but Pleasant"
Though my trip was delayed by half an hour the efficiency with which the cars were guided onto and then off of the Ferry was incredible. The announcer spoke with such clarity, with such a calming, interesting speaking voice that I thought "wow, I feel totally secure". The sea was somewhat choppy but all times the Ferry was spotless and comfortable. I haven't been on Irish Ferries for many years but would certainly use it again.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 19 September 2016 by Aileen who travelled with Irish Ferries on Dublin Swift
-
-
"Swift "
After my original ferry become to the weather conditions, I caught the next day crossing, and I cannot fault the staff or crew, vertical helpful and friendly service, thank you.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 16 September 2016 by Anonymous who travelled with Irish Ferries on Dublin Swift
-
-
"Bike tour of Southern Ireland"
Very good service that ran on time, on the way back we received a text from Irish Ferries and a call From Direct Ferris to tell us that we needed to change from the high speed ferry due to bad weather conditions. Very simple process that worked well and would happily use this service again from Holyhead.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 16 September 2016 by Paul who travelled with Irish Ferries on Dublin Swift
-
-
"pleasurable experience"
Home and away, the trip, service and experience was comfortable and joyable.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 15 September 2016 by Anonymous who travelled with Irish Ferries on Dublin Swift
-
-
"Great crossing"
Everything went smoothly and we had a very pleasant experience
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 09 September 2016 by Anonymous who travelled with Irish Ferries on Dublin Swift
-
-
"Good but not on time"
Everything was OK except that the journey supose to be 2 hours but not 3 as happened. If I knew I would take cheaper ticket as for me timing was crucial.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 09 September 2016 by Momchil who travelled with Irish Ferries on Dublin Swift
-
-
"Smooth Passage "
Great trips on Irish Ferries to Ireland and back. Excellent facilities on board.
Read More Read Less-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?Yes
Reviewed 05 September 2016 by Richard who travelled with Irish Ferries on Dublin Swift
-