"DFDS Experience"
Firstly, the security in general was shocking to say the least, "security" was non-existent. No bags were checked on departure and return, security just stood there and when we asked if the suitcase was to go on the scanner, the reply was " no, just go through". In essence, anything could've been brought on board e.g. drugs, guns and bombs, putting the safety of passengers and crew at risk. Security is not a subject to be ignored, this experience has completely put me off travelling with DFDS again, from now, I will just stick to flying.
Secondly, on departure back to the UK, the check-in was open from 13:00, yet the first DFDS transfer from Centraal Station was at 15:00, this is poorly organised and on arrival at the port, we had to wait an hour to check-in and staff poorly executed this process. One of the passengers had a broken leg, was in obvious discomfort and walking with crutches, yet there was no priority boarding for those with medical illnesses or disability, yet those who had pets were classed as priority and didn't have to wait for an hour.
Thirdly, upon boarding the ferry, I asked a member of staff if we could have extra pillows in our cabin to elevate the broken leg, due to the swelling that had occurred during the long wait, I was told they would bring the pillows to the cabin straight away. Little did I know, that straight away meant 2.5 hours later they would arrive.
This entire experience has completely put me off travelling with DFDS again, in future I will use other companies.
-
Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?
No
Reviewed by Jordan McCarthy who travelled with DFDS Seaways on Princess Seaways
Read More
Read Less