"Some good some bad"
Firstly the good:- the kids loved it, and we only did this trip for them to experience a ferry. The kids club was brilliant and not something we were aware of so a good surprise. The price for a family of four was great too. That's it!
Bad points:- we were told by the receptionist of dfds when getting boarding passes about where to get off and on our coach transfer in Amsterdam, we were also given a leaflet with this information on and a map. The leaflet states to go to bus stop g for collection back to the ferry, this was not the case as we realised after waiting through half an hour of the one hour time slot to get a coach back, we were almost stranded as I being heavily pregnant struggled to walk in a timely manner back to the drop off point (bust stop f, not even mentioned in the leaflet) I literally just caught the last bus. Then upon return to the ferry we went to our cabin which was a different one to the night before, we deposited our things and went for a coffee. Later we went back to the cabin and noticed there was still rubbish under the bed from the previous person, there were brown, what looked like chocolate, stains on both the bottom and top bunk beddings and mascara on another bedding. This was obvious the room had not been cleaned from the last occupant to us, it had been tidied but not cleaned. I can only assume the staff though the same people were returning and so didn't change the bedding, but obviously we weren't the same people. I told a crew member about this and was told it would be dealt with. We booked lunch but couldn't get in till 9:30pm, this was at a cost of £90 for a buffet for the four of us where the mince tasted like fish and everything else was cold or nothing left. Then we returned to our room to find nothing had been changed. We went to inform another cabin crew member, I found a man who stated he did not understand me and would get someone else, he never returned. By this time our children were tired and wanted to go to sleep, so we had to sleep the two of them in the one clean looking bed while me and my husband sat on another bed with our coats on and no sleep for the night. After a great first impression, everything went down hill from there and in future I think we will continue travel on ferries with P&O, who also at least have a convenience shop on board there ferries with the option to buy sandwiches and soft drinks if you don't want to pay extortionate rates to feed your family.
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Overall Rating:
-
General:
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Catering:
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Cleanliness:
-
Staff:
-
Punctuality:
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Recommended?
No
Reviewed by Terri who travelled with DFDS Seaways on King Seaways
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