Operated by P&O Irish Sea on the Dublin Liverpool route
Norbay is a conventional cruise ferry featuring a host of onboard facilities including delicious complimentary food, a TV lounge, a bar, an onboard shop and comfortable cabins.
Onboard the Norbay you’ll find comfortable en-suite 2 bed cabins with a choice of either inside or with a sea view.
Meals are included in the price and complimentary tea, coffee and fruit juice are available throughout the sailing.
There is a basic shop onboard the Norbay
If you've forgotten to change currency, you can do this onboard at the Bureau de Change.
Travelling with children - P&O Irish Sea - Norbay
There are no lifts to the main passenger areas and access is by a staircase therefore the Norbay may be unsuitable for the infirm, disabled or young children.
Please Note: Whilst we have taken great care in making our Norbay guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.
90% of our customers recommended this ship
"Travel"
The staff could not do enough for you to help the boat very clean it beats the French crossing hands down.
Reviewed by Anthony who travelled with P&O Irish Sea on Norbay
"P.o Ferries "
Great family boat
Reviewed by who travelled with P&O Irish Sea on Norbay
"Corporate greed"
It's a absolute disgrace that po replaced and sacked British workers and replaced by Filipino workers shocking
Reviewed by David who travelled with P&O Irish Sea on Norbay
"Good crossing"
Excellent service from the crew. Friendly and professional . Food was well cooked and plenty of it and coffee tea as much as you like. Couldn’t fault the crossing at all. Really good.
Reviewed by Martin who travelled with P&O Irish Sea on Norbay
"Great service, good food, no lifts"
All of the staff were cheerful and helpful. Due to a lack of lifts, I don't recommend the route for anyone with mobility problems or small children. Meals are included in the fare and were of a good standard. All public areas and the cabins were clean and spacious.
Reviewed by Joseph who travelled with P&O Irish Sea on Norbay
"First Irish Ferry trip with P&O"
Although the Liverpool-Dublin trip is a long one at 7 hours, you can use the time to relax and get ready for whatever you’ve planned. We had a daytime cabin so had somewhere to snooze, read or even shower.Food on the Ferry was good and service too. Enjoyed the experience.
Reviewed by Bryan who travelled with P&O Irish Sea on Norbay
"Great staff"
The staff were amazing, they couldn't do enough to make us feel welcome. It was an 8 hour crossing and they just kept smiling and being kind.
Reviewed by Glenys who travelled with P&O Irish Sea on Norbay
"P&O Ferry crossings to and from Ireland"
A good crossing
Reviewed by George who travelled with P&O Irish Sea on Norbay
"Below average "
Poor punctuality, poor customer communication, just below standard. Never again
Reviewed by She-Sta who travelled with P&O Irish Sea on Norbay
"Excellent"
Staff were friendly, breakfast lunch and dinner included, really good choice.
Reviewed by Chris who travelled with P&O Irish Sea on Norbay
"Fantastic value "
From the minute we arrived at the dock the whole experience was fantastic The lady on the gate to boarding the ship they couldn’t make you feel more welcome The ferry was very tired and had more paint than blackpool tower but the food the staff took your mind of that the cabins are old but very clean and the shower was great water power and very hot !! So it’s a big thank you to everybody at P & O
Reviewed by David who travelled with P&O Irish Sea on Norbay
"Excellent"
Excellent
Reviewed by Martin who travelled with P&O Irish Sea on Norbay
"Our UK adventure, "
Travelled from Ireland to UK for family wedding, Onboard facilities 1st class, cabin spotlessly clean, meals onboard prepared to a high standard, looking forward to the next time
Reviewed by Mark who travelled with P&O Irish Sea on Norbay
"My trip"
We went from liverpool to Dublin.have travelled this route numerous times.I was happy to see there is now duty free available.as always the food and the service was excellent,it’s always a good experience to travel with yourselves and I look forward to my next trip…
Reviewed by Daniel who travelled with P&O Irish Sea on Norbay
"1st time with yourself's"
Very enjoyable will use P&O Again. Goodbye to Stena Line .
Reviewed by Michael who travelled with P&O Irish Sea on Norbay
"Disappointed with Direct Ferries happy with P&O"
I am was very disappointed with Direct Ferries as they advertise one price and then add a booking fee, The service provided by P&O was excellent
Reviewed by William who travelled with P&O Irish Sea on Norbay
"Greg's first trip...to Dublin.."
We had a wonderful time..very calm Sailing..friendly staff..cabins comfortable..love the shower..food was amazing...can't wait to travell again
Reviewed by Patricia who travelled with P&O Irish Sea on Norbay
"The ferry was fine but Direct Ferries not so much."
Booking the trip was very easy and as long as you don't mind a no nonsense sailing with lots of trucks the ferry is fine (evening meal and breakfast were great) but when P&O cancelled the return sailing Direct Ferries were hopeless, I had to phone P&O directly to fix the problem, they were very helpful.
Reviewed by Duncan who travelled with P&O Irish Sea on Norbay
"29 Sept "
Great crossing. On time. Friendly professional crew. Good cabin. Clean. Tasty meals.
Reviewed by Christopher who travelled with P&O Irish Sea on Norbay
"Excellent trip"
Lovely staff. Very friendly. Food was provided breakfast. Lunch soup and meal before leaving. All excellent food
Reviewed by Malcolm who travelled with P&O Irish Sea on Norbay
"Enjoyable first trip with P&O ferry's "
Staff very polite food and service excellent I will always travel with P&O. Thank You P&O .
Reviewed by Michael Mckenna who travelled with P&O Irish Sea on Norbay
"A surprisingly pleasant journey"
This was our first Liverpool Dublin ferry and it was great. Relaxing with great complementary catering - two excellent meals. Comfortable and easy journey
Reviewed by Stephen who travelled with P&O Irish Sea on Norbay
"Break to Dublin "
Easy to book, downside on booking on line was asked if wanted at an additional cost to book meals or a cabin. Didn't want a cabin due to daytime crossing. Glad we didn't pay extra for meals as they were included at no additional cost in the ticket price. This seems to be on line booking to get more money from travellers.
Reviewed by Catherine who travelled with P&O Irish Sea on Norbay
"Plain sailing "
Are you fed up with airport frenzy ? Long queues hours before your flight ? All those hidden added extras on cheap flights ? Then extortionate car rentals ? If you are , go back to using the ferry - simple, friendly, comfortable , free refreshments and a chance to lie back and relax until your destination …
Reviewed by who travelled with P&O Irish Sea on Norbay
"Liverpool to Dublin "
We traveled over to Ireland for a road trip and took our own car on the ferry. The booking process was straight forward and we enjoyed the crossing. The food was free and we always had access to hot drinks. We sailed during the day but booked a cabin on our return due to there not being many places to sit. Some passengers used the comfy seats to lie down and sleep which reduced the seating area. Staff were friendly and helpful.
Reviewed by Diana who travelled with P&O Irish Sea on Norbay
"Assessment of P &O Ferry service"
The catering as provided on the ferry on which I travelled was excellent. The food and service which your caterers on board was first class. I did at the time express my thanks to them personally for their hard word in producing a quality catering experience. Well done and thank you to all . On another topic, I experienced great difficulty trying to locate Terminal 3 at Dublin sea ferries in the hours of darkness. The signage was extremely poor. Fortunately for me a Docks Official led me to Terminal 3 . I followed his car to the terminal. Without his assistance, I doubt if I would ever found the terminal in time for my departure. As other must experience the same problem, I respectfully suggest that P&O update their signage at the Dublin Ferry Terminals and also provide a map giving clear and concise directions to their departure terminals.
Reviewed by David who travelled with P&O Irish Sea on Norbay
"Pleasantly Surprised "
My heart sank when I saw the size of the ferry, I thought the trip was going to be basic and uncomfortable but it was anything but. The lounge was spotlessly clean and comfortable, and the staff friendly and helpful. The food was delicious and plentiful and overall the trip was excellent value for money.
Reviewed by who travelled with P&O Irish Sea on Norbay
"Dublin to Liverpool trip"
Top class, lovely outside cabin, 3 meals we weren't expecting and everyone very nice
Reviewed by Frances who travelled with P&O Irish Sea on Norbay
"Holiday travel"
Excellent trip, ship set sail on time. The food was definitely a bonus to the trip. Great service from start to finish. First time we have used the ferry. Will definitely travel with P and O again. Thank you.
Reviewed by Deborah who travelled with P&O Irish Sea on Norbay
"The trip as a whole went smoothly, food awful. Dublin port was badly signposted and P&O ferries wer"
We had a cabin both ways, so the trip went quickly as you could either sleep or read. Food was rank on the trip from Liverpool, absolutely awful on the trip from Dublin. Would never travel with P&O again due to the disgusting way their UK employees were treated. Already booked and paid for trip before the news broke.
Reviewed by who travelled with P&O Irish Sea on Norbay
"Brilliant "
Very easy to check in and board. Staff were very helpful and friendly. Will travel with P&O again,
Reviewed by Kealan who travelled with P&O Irish Sea on Norbay
"Excellent Trip"
The journey Liverpool to Dublin and return were both excellent trips. They were punctual and the staff were courteous and helpful. Facilities were also excellent with really good food at both ends of the journey. Overall an excellent experience which I would recommend to family and friends as an excellent way to travel between Liverpool and Dublin.
Reviewed by John who travelled with P&O Irish Sea on Norbay
"A very pleasant journey "
This was a very good trip & it passed very quickly. The ferry had good facilities, it wasn’t too crowded and the inclusive food was excellent! The only downside was that the dock was difficult to find
Reviewed by who travelled with P&O Irish Sea on Norbay
"Short break to wexford"
Booked the crossing from Liverpool to Dublin as it was the shortage trip by road to connect to the ferry. The whole process of been booked in and loaded on board went very smoothly. We booked a cabin for both trips. The accommodation was clean and we were informed of all details about the trip across the Irish Sea. The meal selection was plentiful and varied with hot drinks available throughout the crossing. We will definitely use this crossing again as we felt refreshed and completed the onward journey with ease. The crew were friendly and helpful
Reviewed by Bryan who travelled with P&O Irish Sea on Norbay
"Liverpool to Dublin"
Definitely taking this ferry again. Excellent value and saves the long trek across Wales so worth the extra hours onboard.
Reviewed by Christopher who travelled with P&O Irish Sea on Norbay
"Liverpool to Dublin 31/08"
We sailed from Liverpool to Dublin yesterday and had an enjoyable voyage. From checking in the whole experience ran smoothly and the breakfast and late afternoon meals were a real treat. The calm waters and sunshine made the trip a pleasure.
Reviewed by James who travelled with P&O Irish Sea on Norbay
"My experience on P and O Ferry on August 10 sailing Liverpool to Dublin."
My trip was spoiled by the behaviour of the staff member assisting with the cars getting on to the Ferry. One operative was rude and demonstrated very aggressive behaviour shouting at me when instructing on reversing. I acknowledge that I was slow as my reversing camara was showing how to proceed whilst he was yelling at me to turn the steering this way and that. I know a raised voice was necessary but he then reached into the car in front of my body and started pulling on the steering wheel an action which I found intrusive and frightening in this COVID time. I believe he would not have done this to a male passenger. All other staff were very helpful.
Reviewed by Catherine who travelled with P&O Irish Sea on Norbay
"Liverpool to Dublin "
Excellent service great staff
Reviewed by who travelled with P&O Irish Sea on Norbay
"Decent for price"
First time using liverpool to dublin service, cant fault it food,cabins and staff brillant. Only thing missing was tv in cabins.
Reviewed by Joanne who travelled with P&O Irish Sea on Norbay
"ALWAYS "
I would not travel to Ireland with a car any other way. I arrive stress free, fed and energetic after a sleep in a cabin. Only way to go
Reviewed by Colette who travelled with P&O Irish Sea on Norbay
"Old fashioned but efficient "
The ferry was quite old and noisy but it was fine to sleep. Cabins were clean but hall carpets less so. 2 small TVs in communal lounge area. Nowhere for kids. Guinness not available on sailing from Dublin! Staff were polite, helpful and efficient.
Reviewed by Helen who travelled with P&O Irish Sea on Norbay
"Surprisingly good value"
Having completed the outbound and return trips, I can say that our overall experience was very good and any criticism must be taken into that context. I booked cabins for both journeys and glad I did so as it gave us a break out area where we could relax change cloths if we wanted and take a shower. On the outbound we were on the ship quickly and found all table already taken leaving us eating breakfast on bar stools but that was ok. I don't smoke so found duty free options limited for me but others will be content. On the return leg They had no beer so couldn't buy. Food was punctual and generous on the way out but breakfast was late and dinner early on the return leg but again generous so no worries if you are at the back of the queue. Getting on and off through check-in could do with a little more tech investment but somehow works. Overall I have to give the trip a very solid 8 out of 10 maybe a bit more.
Reviewed by Allan who travelled with P&O Irish Sea on Norbay
"Efficient no frills service that does not disappoint "
We did not expect catering so this was an added bonus, particularly the pastries for breakfast. The staff were efficient and speedy. Everything ranike clockwork.
Reviewed by Elaine who travelled with P&O Irish Sea on Norbay
"A good experience. "
This was our first time travelling complete with car on a ferr.in this day and age its a slow way to travel a relatively short distance. But with car hire being ramped up in price no doubt specially for the summer school holidays it made sence to take our own. Booking isn't to bad az long as you have all the necessary information to hand and upon arrival booking in and loading on to the ferry is simply enough. The food was good, the facilities adequate a d tbe crossing smooth and on time. I would do it again for sure.
Reviewed by Trevor who travelled with P&O Irish Sea on Norbay
"Great experience "
We have used this ferry for years now and always had a great experience with P&O
Reviewed by Anthony who travelled with P&O Irish Sea on Norbay
"Fantastic "
The crew were so efficient and polite, great food was served and our trip ran like clockwork.
Reviewed by Mary who travelled with P&O Irish Sea on Norbay
"Great trip "
Good value for money, we had a nice comfortable cabin
Reviewed by who travelled with P&O Irish Sea on Norbay
"Great first experience "
Fantastic first experience. We were not aware that food/drink was included in our ticket. Food options were available & there was plenty of choice Cabins were clean & well equipped with fresh bedding & towels Staff were friendly & helpful. Smooth crossing, very enjoyable, will definitely travel on this route again. Big thank you 😊 to all
Reviewed by Christopher who travelled with P&O Irish Sea on Norbay
"good service free food on board "
recommended, good staff
Reviewed by Juris who travelled with P&O Irish Sea on Norbay
"Crossing Dublin to Liverpool "
Super journey
Reviewed by Peter who travelled with P&O Irish Sea on Norbay
"Totally happy"
Everything went as expected but the catering deserves at least 5 stars.
Reviewed by Lorcan who travelled with P&O Irish Sea on Norbay
"Good service "
Need to have your directions changed on Google maps, the map takes you to the old port in Liverpool and we nearly missed our sailing due to this. Everything else was good
Reviewed by Michelle who travelled with P&O Irish Sea on Norbay
"Generally service was good. Staff are friendly and helpful. Food are really nice, hopefully in futur"
We enjoyed our journey.
Reviewed by Varghese Raphy who travelled with P&O Irish Sea on Norbay
"Great experience"
We really enjoyed our trip to Dublin, it was easy, fuss free and the catering was fantastic, also used the duty free shop to buy bargain booze
Reviewed by Barbara who travelled with P&O Irish Sea on Norbay
"Fantastic journey "
Our first trip.to Ireland and it could not have started better, the crew were fantastic and very helpful. The cabin was more spacious than we expected, clean throughout. The food was wonderful and the choices were exceptional, we will travel again thank you P&O
Reviewed by Leslie who travelled with P&O Irish Sea on Norbay
"P&O Liverpool to Dublin ferry."
We have used this ferry for years , we have always found it a great way to travel to Dublin ,friendly staff and great food.
Reviewed by Martin who travelled with P&O Irish Sea on Norbay
" Very late departure but great staff"
2 hours late departing which was a bit frustrating but the staff on board were excellent t. Wry friendly and the service in restaurant was excellent and tables cleared very wuickky
Reviewed by Melanie who travelled with P&O Irish Sea on Norbay
"Great "
Great crossing, found the whole experience great. On time, friendly staff and helpful. Food was nice and plentiful. Only thing I would not bother with again was the cabin experience which was stale and not really very comfortable..
Reviewed by Kieran who travelled with P&O Irish Sea on Norbay
"Not bad but could be better."
Generally good, but breakfast could easily, and needs to be, improved. Evening meal pretty reasonable. I pity anyone who isn't physically in good shape - steep stairs and no lifts, so not suitable for disabled passengers. Liverpool end easy to find: Dublin end confusing and difficult to find - nearly missed the boat as a result of driving round for ages trying to find Terminal 3: P&O signage is woefully poor with entrance very easy to miss (we did) - apparently staff hear this very frequently. Received no text to advise us of alteration of sailing time from Dublin - due to sail at 21:30 and left at 20:30 (ten minutes after we finally found the terminal and boarded).
Reviewed by Simon who travelled with P&O Irish Sea on Norbay
"P&O ferries dublin/ Liverpool return "
We didnt know what to expect upon boarding as we had opted for the basic package for my wife daughter myself and our car. My wife and daughter had never traveled by sea before so the 7 and a half hour journey was already a daunting thought in their minds but to our surprise we were offered a very comfortable double cabin with window and shower and toilet for £27 and were greeted with a full english breakfast free of charge and 2 additional meals throughout the day which were delightful. The staff on board were extremely helpful and friendly and made the voyage an equal part to our holiday experience to britain. Ive personally traveled with the other ferry companies and our P&O experience far surpassed them both and we will be travelling with them again hopefully later this year. So thank you P&O for getting our holiday off to a great start and ending our holiday in the same great experience it began with.
Reviewed by Nigel who travelled with P&O Irish Sea on Norbay
"Liverpool to Dublin"
This was my choice of crossing due to price and I was pleasantly surprised with the ship, excellent service & catering with good value for money.
Reviewed by Michael who travelled with P&O Irish Sea on Norbay
"Great trip! "
Great trip on board p&o - excellent staff, delicious complimentary food (cooked breakfast, soup lunch & full dinner before arrival. Thanks everyone!
Reviewed by Alex who travelled with P&O Irish Sea on Norbay
"First Trip "
Friendly staff , efficient embarking / disembarking Fantastic food, clean . Downside. Seating not ideal for an 8hr trip so maybe a cabin nextime. On deck seating nil. But it's not a cruise. Overall very happy with the trip and service.
Reviewed by Jon who travelled with P&O Irish Sea on Norbay
"A hidden gem"
If you are not in a hurry then taking the 8 hour trip from Liverpool to Dublin is a great way to start your holiday. They also include a free (very good) breakfast and a substantial dinner before you disembark. Please note tho if you are towing a caravan not for the faint hearted as you have to back it onto the ferry, but there is plenty of help so not too difficult.
Reviewed by Michael who travelled with P&O Irish Sea on Norbay
"Liverpool to Dublin"
Straightforward booking and crossing, helpful staff, great food included in ticket, pity that the signage to the ferry terminal at both ends is virtually non-existent
Reviewed by John who travelled with P&O Irish Sea on Norbay
"P&O Ferry trip "
Was a very good experience all staff from start to finish were very helpful and polite the food was amazing will recommend them to anyone I will certainly be using them again
Reviewed by Anne Michelle who travelled with P&O Irish Sea on Norbay
"A relaxing day "
We find this crossing to Ireland very relaxing and it is the best way for us to go there. It is very basic but comfortable and plenty of space to relax. The foor provided is always tasty and a good selection. It is not really suitable for young children as they could get bored, as it is a long day with little for them to do. For adults it is a way to wind down at the beginning and end of a break away.
Reviewed by who travelled with P&O Irish Sea on Norbay
"Punctual service that works"
The service is primarily for freight and facilities reflect that. However it’s service with a smile with clean comfortable cabins, plentiful food and friendly staff. Will use again.
Reviewed by David who travelled with P&O Irish Sea on Norbay
"Holiday travel"
Staff superb,friendly and helpful. Quick and easy boarding. Overall a great experience which helps make your holiday. Looking forward to sailing with you again.
Reviewed by Margaret who travelled with P&O Irish Sea on Norbay
"Alternative to Holyhead "
We wanted to take our bikes to Ireland so the ferry seemed to be the easiest option. We travelled from east anglia and took the overnight ferry from Liverpool. It was all very easy and smooth. The ferries don't have many passengers as they mostly seem to deal with freight. I would definitely recommend to break up a long journey
Reviewed by who travelled with P&O Irish Sea on Norbay
"Ferry to Dublin"
P&O gave excellent service as I had to change travel dates a few times due to Covid rules and this was not a problem to them and the staff on the ferry where great and the food on the ferry was really great very happy with P&O
Reviewed by Philomena who travelled with P&O Irish Sea on Norbay
"Happy Saling"
Very good
Reviewed by Joyann who travelled with P&O Irish Sea on Norbay
"Journey to Dublin on Norbay"
Sadly our trip ended in disaster as a deck steward directed us in our motorhome to proceed up a steep ramp from the lower deck to an upper deck. Unfortunately our high mounted near side mirror collided with an obstical part way up the ramp, completely smashing it. A competent dack hand should have realised that our vehicle was too large to proceed up the ramp, and should have allowed us to remain on the bottom deck with other large vehicles. Consequently, due to a replacement mirror only being available in France with a delivery time of at least four weeks, we were, unable to continue with our holiday and after spending one night in the P&O car park in Dublin we duly returned to Liverpool the following day, thus abandoning our long awaited holiday in Ireland. Having said that all of the P&O staff following the incident were most helpful,even upgrading us to a cabin for the return journey. I believe the company's attitude towards us following the incident shows that they realised that the incident was their staff's mistake. Since returning home I have emailed P&O addressing my concerns and have received an automated email from the company saying that they would look into my case within 28 days. As yet I have heard nothing further. My insurance company have agreed to pay for the new mirror (Over £800 less £200 excess) and will be asking P&O's Insurers to foot the bill. In addition I feel that further recompense is due as we have lost a much needed holiday and are unable to use our mororhome until the mirror is replaced. Given a satisfactory outcome we would certainly travel with P&O again in the future, but feel that the incident was due to inexperienced agency staff being used in place of the usual staff who had been made redundant.
Reviewed by Richard who travelled with P&O Irish Sea on Norbay
"P&O Liverpool to Dublin "
We love this route have been using it for over 20 years The ferry trip is part of the holiday, love the old ships on that route it’s like a mini cruise really. The onboard team get a gold star ⭐️ food was excellent as was the Guinness and great to be able to do some duty free shopping. And finally we had a very comfortable en-suite cabin so slept for a few hours. God willing we hope to use this service again later in the year.
Reviewed by who travelled with P&O Irish Sea on Norbay
"Safe no hassle trip"
Couldn't really fault the trip. Easy check in both ways, friendly staff, arrived on time. Meal service was excellent. Could have done with a snack machine in-between meals as we hadn't taken any provisions. Slamming door by the room meant interupted sleep throughout the journey. Would use again but pick a different room.
Reviewed by John who travelled with P&O Irish Sea on Norbay
"smooth sailing"
i found this crossing very relaxing, the 2 full meals were very good and self serve tea and coffee, also the cabin was comfortable and quite, excellent value,
Reviewed by Patrick who travelled with P&O Irish Sea on Norbay
"Great customer service"
I travelled from Liverpool to Dublin during the second Of two storms this weekend.I must say the ship was very comfortable given the weather.The staff gave me and my wife full attention and they couldn’t have been more helpful.Full marks.
Reviewed by who travelled with P&O Irish Sea on Norbay
"Poor communication "
I will never book through direct ferries again Friday the 28th January I get a txt telling me my ferry on Sunday morning would be cancelled due to weather so tried to contact direct ferries to rebook never heard from them so I contacted p&o themselves and they booked me on next time possible so then come Sunday 31st January I receive a email saying my new 12.00 o clock departure was now affected and it would be 15.00 departure which was all false information and was at port by this point still waiting on direct ferries to have time to even acknowledge my complaint
Reviewed by Blair who travelled with P&O Irish Sea on Norbay
"Review of recent trip"
Return trip to Larne cancelled , direct ferries did everything possible to amend my return journey. Only disappointment was that onboard the mask wearing policy was not enforced - no regard for customer safekeeping
Reviewed by Robert who travelled with P&O Irish Sea on Norbay
"Vulnerable passenger access issues - disgraceful "
As we checked in to travel ( myself and an 81 year old aunt with a bad legs and a heart problem) , we were informed the passenger ferry was not running and we were travelling on a freight ferry with NO LIFTS and very limited facilities!! No pre warning and no ability to change with zero notice as we were travelling to a funeral. Disgraceful - no disabled access and no potential to amend journey as given NO a prior warning. I will say the onboard staff were excellent at trying to get some assisted access enabled by letting me drive up additional levels within the ferry when we were disembarking . However, even with that my aunt still had to try and go down stairs that are effectively like a metal ladder.
Reviewed by Elizabeth who travelled with P&O Irish Sea on Norbay
"Liverpool-Dublin-Liverpool"
Staff in Liverpool and Dublin very friendly and efficient, only question of efficiency is why we were not told of re-scheduled sailing, due to adverse weather. Very nice staff at Dublin had been told by the office that we had been informed. Passenger contact staff at terminals and on board could not be faulted, food on board very acceptable, cabins perfectly ok for this crossing.
Reviewed by Thomas who travelled with P&O Irish Sea on Norbay
"P&O journey "
We travelled from Liverpool to Dublin on Thursday. It was a pleasant journey. We booked a cabin and relaxed for part of it. We also got breakfast and dinner which we weren’t expecting so that was a bonus. All in all a a good experience and we would book it again.
Reviewed by John who travelled with P&O Irish Sea on Norbay
"March 20 experience"
Our first time on the Liverpool Dublin service. Clearly designed for lorries indeed, on our trips there were no more than half a dozen cars each way. On the plus side this means the public spaces are relatively empty, the food simple but well cooked and tea/coffee/ fruit juice is always available; all included in the ticket price. On the negative side the entertainment is confined to a couple of televisions, and a bar. The cabins are simple, clean but without any frills. So provided you can entertain yourself for 8 hours this is excellent way to cross the Irish sea
Reviewed by Mark who travelled with P&O Irish Sea on Norbay
"Excellent service in difficult conditions. "
As usual you provided a great service for your passengers during some of the worst weather conditions of the winter. Though there was a short delay on the return journey, the service, accommodation and food were of a very good standard.
Reviewed by John who travelled with P&O Irish Sea on Norbay
"Liverpool to Dublin"
No staff available throughout the journey. No facilities shop bar and restaurant all closed
Reviewed by Kerry who travelled with P&O Irish Sea on Norbay
"Like a Mini Cruise "
Clean & tidy, good food served & all the coffee you can drink. Clean cosy cabins.
Reviewed by John who travelled with P&O Irish Sea on Norbay
"Enjoyable trip"
Very relaxing onboard with time enough to chat with fellow passengers. Cabins were clean and very adequate for our needs. The beds were very comfy. The food was more than adequate and very welcome. A trip we would repeat if the opportunity arose.
Reviewed by Richard who travelled with P&O Irish Sea on Norbay
"Car traveler to Ireland "
I chose to use this crossing as I have used it before I find that with the overnight crossing I can relax and catch up on some sleep and have a dinner/supper and a breakfast with a cabin The cabin is basic, comfortable, clean and provides an environment to relax in The meals are wholesome, tasty and filling with an adequate selection to suit all There is hot and cold drinks throughout the trip I find that I am refreshed and ready to continue my journey after the crossing I definitely will be using the service again.
Reviewed by Bryan who travelled with P&O Irish Sea on Norbay
"SEATING"
Only complaint is the change of the seating.....cannot stretch out …….long time ago went on a P&O ship on same trip and they had reclining chair and it was great for a snooze on a long journey...… have to pay extra now for cabin.....simply cos seating is so uncomfortable on long journey
Reviewed by Hazel who travelled with P&O Irish Sea on Norbay
"rude staff member"
when i was lining up waiting on food, the asian man who was working there got agressive with me and told me to wait for him to put it out. i thought it was self service you see. but its not what he said, its the way he said it. eyes bulging, agressive tone of voice etc. he shouted like. he does not deserve to be working there. i will not be going on this ferry ever again.
Reviewed by who travelled with P&O Irish Sea on Norbay
"my sailing with p and o"
once again i cannot fault this ship or the service it offers,i would give everything 10 stars although the general facilities lack, also it would be nice at breakfast to offer a choice of scrambled egg instead of just fryed
Reviewed by Mark who travelled with P&O Irish Sea on Norbay
"Pleasant crossings"
The crossings are pleasant, time passes slowly if you stay in the lounge as there are not many window seats (padded), chairs can become “hard” after a few hours. We had a cabin on the return, well worth the extra😊. The food is good, breakfast especially. The evening meal has three choices, so something for everyone. It’s tasty and well presented. The staff on the boat are friendly and helpful. Remembering that this is mostly a freight ferry, it caters for the passengers fairly well.
Reviewed by Alan who travelled with P&O Irish Sea on Norbay
"Norbay "
We have used the P&O Liverpool to Dublin Service a great number of times over the last 10 years, owing to a delay on boarding and sailing on the 20:30 passage (10/12/19) we collected our cabin key (Number 1) and went straight in to dinner. on entering the cabin there was a rather horrid smell, this was emanating from the en-suite which can only be described as the stench of rotting fish. As there was no one around to complain to at this time, we were not in a position to request being relocated to another cabin. The following morning i reported this to the stewardess. She informed me that it was probably the scuppers but having spent 15 years in the Merchant Navy as an Engineer i would be inclined to disagree. My guess would be the sanitary bin found under the sink the following morning hence the stench of rotting fish.
Reviewed by David who travelled with P&O Irish Sea on Norbay
"Good trip - well organised"
We've travelled this way many times -P&O make it an easy journey. The meals are good and the staff are friendly and efficient. Only criticism is no free WiFi on board.
Reviewed by Adrian who travelled with P&O Irish Sea on Norbay
"Pity about the details !"
Food was good and catering staff friendly, but what a pity about no bottle of wine available, only by glass, and none of the lovely croissants available for breakfast.
Reviewed by who travelled with P&O Irish Sea on Norbay
"A nice leisurely way to travel. "
Rather than put up with the turmoil and hassle of travelling to Ireland by air we chose to use the Liverpool to Dublin ferry. Specifically designed for freight traffic the boats accommodate a small number of cars, vans and motorhomes. Loading and unloading is easy and the helpful and efficient staff ensures a pleasant crossing. With a basic but very clean cabin and two meals included in the price it is the same cost as flying, the only difference being you arrive refreshed and calm ready to carry on with your journey. Highly recommended.
Reviewed by Ian who travelled with P&O Irish Sea on Norbay
"P&O Irish sea"
The prices seem to be slowly creeping up, yet the time flexibility is not as good. This is probably because they have sold one of their (Their best) ships. The restaurant ran out of certain choices before many of the passengers had a chance to select their options.
Reviewed by Martin who travelled with P&O Irish Sea on Norbay
"Kids Area"
Need a kids area..
Reviewed by Martin who travelled with P&O Irish Sea on Norbay
"P & O Service Consistently Flows"
P & O Ferry Service is consistently delivering good service. The chef even remembered me from a trip 10 days previously and he came over to me to ask me about my meal options for the evening meal ! Staff are friendly, approachable and ready to help. Communication is good (including from the Captain). Consistently a pleasant and easy journey......everything flows.
Reviewed by Patricia who travelled with P&O Irish Sea on Norbay
"Good ferry service."
I've done this route a number of times and it's always good. The most recent used a smaller vessel, the Norbank, which is smaller and not as comformable as the former ships I've used. But, the staff are always courteous, efficient and try to make your experience positive. The on board food is good enough, but plentiful, so no complaints there. Overall, very good.
Reviewed by Gregory who travelled with P&O Irish Sea on Norbay
"Good service"
We used P&O Ferries to travel from Liverpool to Dublin during October 2019 then back to Liverpool a week later. We were impressed by the overall efficiency and the space and comfort on board. The weather was very stormy on the way out but the ship kept stable enough for us not to feel any ill effects. The two free meals on each journey along with constant free tea and coffee were welcome. Our only slight grumble was that the crossing was delayed by an hour on the way back but there were no apologies or explanations.
Reviewed by Richard who travelled with P&O Irish Sea on Norbay
"My Trip"
It was an excellent experience with my kids..meals wear fantastic and the room was ok
Reviewed by Oluwayemisi who travelled with P&O Irish Sea on Norbay
"Trip to Liverpool "
Great trip staff great shop clean nothing to much trouble!!!
Reviewed by Patricia who travelled with P&O Irish Sea on Norbay
"Superb ship"
Very nice trip all needs catered for.
Reviewed by Peter who travelled with P&O Irish Sea on Norbay
"Terrible customer services "
Disgusting staff at port of dublin never again stenna line for us in future
Reviewed by Christine who travelled with P&O Irish Sea on Norbay
"Liverpool-Dublin"
Great crossing meals on board friendly staff.will definitely travel with p&o ferry’s again.
Reviewed by Doreen who travelled with P&O Irish Sea on Norbay
"Pleasantly surprised"
We were pleasantly surprised to get two full, free meals (which were quite good). Also, our stateroom was very clean, the beds were comfortable, and we had a private shower. If you travel at night you can take advantage of getting some sleep on your way to your journey. I would definitely recommend this ferry.
Reviewed by Lorraine who travelled with P&O Irish Sea on Norbay
"Disgusting customer care"
After travelling to Ireland we headed back to port of Dublin having know idea of traffic we were 20mins late and we could not board the ferry I called direct ferries to explain that I had two elderly women in our group of four required medication and could they please get us on a the next ferry to be told no so we then had to go to stenna line who were very helpful and gave us tickets at a reduced rate so we could have food so pensioners could take meds’ I have emailed direct ferries a number off times and had no response I will never use this firm again and will encourage others not to travel with you
Reviewed by Christine who travelled with P&O Irish Sea on Norbay
"A good experience"
We did not select a cabin. The benches were reasonably comfortable, the chairs less so. The food was good with an adequate variety of dishes. The staff were efficient and helpful.
Reviewed by Anna who travelled with P&O Irish Sea on Norbay
"Time passes by "
Although you are on board some eight hours it can pass by , if you rent a cabin , enjoy your free breakfast , take the air on one of the decks and then go and have a snooze which you will probably need if you have been up early and driven a fair distance . There is no TV in the cabin so make sure you take something to read or a small transistor radio . before you know they are serving afternoon tea and you are ready to dock at your destination
Reviewed by Ian who travelled with P&O Irish Sea on Norbay
"Difficulty in finding P &O dock 3 in Dublin."
The ferry service , although a very rough crossing, was very good indeed. The accommodation and food very good too. Please, please, please P&O get your act together and assist drivers in finding the Dublin Port, Dock 3. It took us about forty five minutes, including taxicab drivers instructions, Dock staff to finally find it. We were fraught with anxiety on arrival at our destination. That was no fun after a three hour journey to start with from the west of ireland.
Reviewed by Josephine who travelled with P&O Irish Sea on Norbay
"Trip/facilities great. Schedule not so much..."
The ship is comfortable, even if you don't have cabin. There are plenty of seats and it's clean and spacious. The food is great - plentiful and well cooked. The staff were all lovely - from the people at check-in to the guys clearing plates - everyone chatted and was helpful. What wasn't good was the schedule. Two hours late going over, and 3 hours late getting back. No good if you've made any important arrangements. I do understand that weather is outside of P & O's control, but neither day was really poor, and friends on a different ferry (same day) had no delays at all.
Reviewed by Sue who travelled with P&O Irish Sea on Norbay
"Dublin crossing "
Very good
Reviewed by who travelled with P&O Irish Sea on Norbay
"Excellent Customer Service both on and off the boat."
I tripped on a step on the ferry and broke my arm. I am 85 years old. My fault totally as the step was well sign posted. The captain phoned the ambulance service and delayed the sailing time until the paramedics examined me. I wished to continue the journey and the Captain allowed me too on the advice of the paramedics who told me to get treatment in Dublin. I cannot fault the efforts of all of the crew who looked after me. They really went above and beyond. A particular call out for the captain Gary Law, the Chief Officer Alan Swell and the OBS manager Rafic Foukraciie. I went back on the shorter journey to Cairnryan and that was a faultless trip also. Juliette Laasko of P&O Customer Care team quickly facilitated a refund from Direct Ferries for the cancelled return journey.
Reviewed by Colette who travelled with P&O Irish Sea on Norbay
"The best crossing route "
I recently travelled back home to Ireland from Liverpool and I must say this was the least stressful route I’ve followed . This time I drove ( previouslywent by bus ) and the service was excellent. I got a cabin which was a great idea in hindsight as I stretched out and snoozed The meal was a buffet and complimentary I comparison the cabin was double the price going through Holyhead and of course no complimentary food. The staff were very courteous as well
Reviewed by Dr Fey who travelled with P&O Irish Sea on Norbay
"Excellent"
We travelled as a family of four and had two cabins. We had a vegetarian and one with allergies and the chef came out to speak to us and ensured there was something for us to eat. The boat was clean and tidy and the whole process was enjoyable. I would recommend getting a cabin for the day time crossings, especially if you have children with you.
Reviewed by Mark who travelled with P&O Irish Sea on Norbay
"Holiday in Ireland "
A decent, reasonably comfortable facilities on ferry. Quick and well organised check in process. Everything on time and delivered in full. Good both breakfast and tea. Would recommend this type of transport to anyone.
Reviewed by Adam who travelled with P&O Irish Sea on Norbay
"P and o sailling "
I think you should ask passengers not to lay one person on the lounge seats as the first on thay grab a seat and everyone else has to sit on the smaller chairs for the seven hours trips
Reviewed by Paul who travelled with P&O Irish Sea on Norbay
"Good trip"
It's a basic style ship, more for freight but it is fine. Dinner, breakfast and cabin are included in the night crossing. The cabin is again functional with an ensuite. Plenty of hot water and good white linen. Absolutely fine. Meals again are adequate. Friendly and helpful staff. All went well embarking and disembarking
Reviewed by Gillian who travelled with P&O Irish Sea on Norbay
"Holiday trip"
Sailing from Liverpool to Dublin was flawless. Friendly welcome on board, informed of mealtimes and given key for our cabin which was spotless. Breakfast and evening meal meal were tasty with plenty of choice. Free hot drinks available throughout trip. Return trip was not so good,toilets out of use so had to use cabin, no bacon for breakfast and orange/apple juice machine not working.
Reviewed by Rosemarie who travelled with P&O Irish Sea on Norbay
"First trip"
Could do with more signage in Liverpool to port. Entry to ship fine. Sailing perfect. Shipclean. Cabin clean. Meals OK.
Reviewed by Thomas who travelled with P&O Irish Sea on Norbay
"Good experience with children"
We travelled as a family of 5(2 adults and 3 children-1,3,6). When leaving Liverpool the ship was delayed for 2,5 hours which understandably can happen. As compensation we were given 2 cabins free of charge . We greatly appreciate this as I think it opened our eyes that we needed cabins when travelling with such young children. The cabins were great, clean and cosy for our journey. On our journey home we purchased 2 cabins for 40€. All the children slept for some of the journey! The communal area again was clean and tidy. Great options for the catering side and it was all included in the price . Limited options for the children but they still are something! The only flaw was no children area as so previous ferries we were on but we brought lots to entertain them. Overall good experience and would travel again. The staff were all kind and courteous
Reviewed by Laura Granville who travelled with P&O Irish Sea on Norbay
"Worst service ever!!!!"
Was ripped off totally. Had to pay directly through operator. Never ever got a call back or email from customer services. Please please do not use Direct Ferries...well not if you want to be 26 in the queue or end up speaking to incompetent staff. What a complete waste of money and effort. So i repeat please please do not use Direct Ferries!!!
Reviewed by John who travelled with P&O Irish Sea on Norbay
"good crossing"
We were please with the service. The ship staff were very nice, cheerful & helpful. The ship is a little old but clean & adequet facilities. The food is acceptable and good enought choice as its part of the package. I would have liked bigger towels for shower use & a hand towel & there was no soap in the dispensers in the cabin bathroom.
Reviewed by James who travelled with P&O Irish Sea on Norbay
"Travel Experience."
We always travel P&O Dublin-Liverpool route every time wouldn't travel any other. Staff very friendly and helpful, meals lovely great choice, cabin and bed comfortable. Arrive nice and fresh after a good sleep. Quick loading and unloading of passenger vehicles and punctual every time we travelled. Booking with Direct Ferries is so simple.
Reviewed by Reginald J who travelled with P&O Irish Sea on Norbay
"norbank v norbay"
both ships services and staff are excellent , however in my opinion norbank has the edge, seemed to be more selection foodwise and obviously cabins a bit more updated. just a minor point there is never any soap or shower gell in the cabin dispensers, we know to bring our own. drinks facilities at Dublin port are very poor and are only available when check in is opened.
Reviewed by Mark who travelled with P&O Irish Sea on Norbay
"Norbay and norbank "
Plugs were all 2 pin on this ship between Ireland and England they should be 3 pin or passengers should be provided wit an adapter. The food provided was almost non existent and no variety breakfast didn’t even have an egg The norbank on the other have was 3 pin plugs are the food was of an excellent standard
Reviewed by Alison who travelled with P&O Irish Sea on Norbay
"Liverpool - Dublin"
We enjoyed a very pleasant ferry both ways in calm weather. The breakfast and dinner were included in the price and were very good. The cabin came in very useful for resting and privacy though not essential for holiday makers. Overall, happy with the experience but waiting 1 hour in a lock system was tedious.
Reviewed by Anthony who travelled with P&O Irish Sea on Norbay
"Slow process, with a lot of waiting around"
Return trip stipulated that time for return would be 4:30, however moment to cars etc, was not until 5:30, along with long initial wait times I probably would have taken a flight and hired a car at airport, to give the whole trip a further day free from travelling/waiting around
Reviewed by Corinne who travelled with P&O Irish Sea on Norbay
"Liverpool to dublin"
The first trip from Liverpool to Dublin we travelled on the Norbay (I think it was called?) and it was delayed over an hour with no explanation or announcement made to clarify the delay? We were sat on the boat for 2 hours before it left Liverpool harbour. We enquired regards the meal times on board as we were travelling with 2 young infants but the response was confusing to say the least? One person told me 4pm and another told my partner 4.30-5pm? Breakfast was 9.30am so the fact dinner was served 15minutes before we departed the ship made zero sense? Surely a lunch/dinner at 1, 2 or 3 would have made more sense? On the journey back to depart we were delayed in traffic around Dublin as there was heavy road works all over. We were conscious of running over the 8am check in so we called the office to let them know we were running slightly over the time. The person on the phone said they would pass on the message. When we arrived at check in it was 8.06am - and the gate was closed? The lady at Dublin terminal 3 port said it would not be possible to board as the ship was due to depart so we’d missed our ferry? We explained that we had a 2 year old and 1 year old in the car and had just driven 3 hours to get there, surely they could have let us through? But she said it wasn’t possible. She then offered us a later sail that night which was 12 hours later or another one in the morning...at a cost of almost 3 times what we’d paid for our original return sail in total? This was all made worse by the fact that the whole time we were parked up at the cabin trying to arrange a new route - the P&O ship we should have been on hadn’t even moved? It was there over a further hour. We arrived at 8.06am and that boat didn’t leave the whole time we were there. We drove to Irish ferries terminal after 9am and the staff and got on a different sail. The experience and dealings with Irish ferries staff couldn’t have been any different! They were helpful and accommodating throughout. Needless to say I would not consider P&O again or recommend them to anyone
Reviewed by Brendan who travelled with P&O Irish Sea on Norbay
"Shocking service and awful customer service"
Initially i paid £180 for one way crossing from Liverpool to Dublin. The fare price included myself and wife with a two berth cabin. A few days later i went to amend the crossing adding my son and another cabin. The two amendment costs amounted to £45. On getting the booking update i realised there 3 passengers but no cabins included. After phoning customer services three times - each time spending 45 minutes in the queue - i was advised i would need to pay again to add the cabins back on!!!! I explained there was an error with the system and was advised there was no they or P&O could do the remedy matters without me paying additional fees. Basically i fobbed off with nonsense and promised a call back which of course never happened. My strong advice is never to use Direct Ferries. They simply are not professional and extremly unhelpful. PS* didnt help and most likely would never help.
Reviewed by John who travelled with P&O Irish Sea on Norbay
"Refined service"
Everything was good, especially the food. The only 'BIG' fault is that I completed my task in Ireland so was ready to leave for the UK mainland 12 hrs earlier than booked. I went to the ferry port to see if I could get an earlier ferry transfer as I was extremely tired because of driving 750 miles or so and had 300 more to do but the P&O ferry port was closed for the night! Stena for one were still operating at night but the cost of the journey back with them and considering half of the cost that I had paid P&O (for the return journey) would have been wasted, made it inefficient.
Reviewed by Lloyd who travelled with P&O Irish Sea on Norbay
"Review of my travel experience."
Great way to travel, better than all the other ferries on the Irish sea. This was my first time on the Liverpool to Dublin ferry as they now take motor bikes.. Quick loading and unloading passengers, great breakfast and dinner, cabin was comfortable and warm, shower was lovely and hot. bed was great after 4 hour journey to get to the boat, slept till they called me for dinner. 5 stars all the way.
Reviewed by Wayne who travelled with P&O Irish Sea on Norbay
"Dublin trip"
Very nice experience food was delicious staff were very professional .
Reviewed by John who travelled with P&O Irish Sea on Norbay
"Norbay and Norbank"
Thoroughly enjoyable crossing s on calm seas.The cabins were clean and tidy with en suite facilities.A powerful shower which was excellent. The only issue is very minor but not enough dining space away from the tv lounge at busy times. Will definitely recommend and look forward to using the service again
Reviewed by Kevin who travelled with P&O Irish Sea on Norbay
"Excellent service"
Excellent service meals were fabulous would definitely use again highly recommended
Reviewed by Rory who travelled with P&O Irish Sea on Norbay
"Big disappointment in customer services from direct ferries "
Arrived at ferry having traveled with p and o many times over years a was always a very happy customer until last night was told at ferry no dogs allowed but that’s p and o riles not direct ferries .i phoned to see if I could transfer to another ferry traveling to Ireland last night was told no refund and full payment needed and as I was booking on phone and not web site it will cost a extra £30 i was so stressed out as we had traveled 6 hours to get to Liverpool ,the customer service person I spoke to told no management available to speak to me but try again tomoro .he was rude totally not supportive in sorting out another ferry for just wanted more more as I had paid £350 for i way I was upset at having to fork out again for Irish ferries at a cost of £249 .we traveled up to Holyhead and got on ferry with dog 🐕 no extra cost they even offered a kennel if needed ,I will request a call back from direct ferries and I will keep every one update with there response .a very unhappy cutemor last night .my problem is not with p and o it’s with direct ferries .
Reviewed by John taylor who travelled with P&O Irish Sea on Norbay
"Nice trip . Very late though "
Arrived in 2.5 hours behind schedule. Ship was perfect other than that.
Reviewed by Nicholas who travelled with P&O Irish Sea on Norbay
"Scandolas "
I paid for a flexible ticket I tried to change my travel day for a day earlier which I know was the same price yet they tried to charge me another £80 which is daylight robbery. P&O Ireland ferry is or should be budget the cabins are basic, no WiFi for a 8 hour crossing is ridiculous in this day and age. The staff however are brilliant they are very professional in their work that is the staff on the ferry. The staff at direct ferries need a serious course in customer care they are rude and ubrupt I will in future try use some one else or go direct with the liner. On this trip we where delayed by two and half hours not really good standing if you have to be at work.
Reviewed by Patrick who travelled with P&O Irish Sea on Norbay
"Ferry to Ireland."
Totally satisfied with the sail from Liverpool to Dublin and the sail back two weeks later. After driving to the ferry the breakfast that comes with the ticket was well appreciated. A delicious full English breakfast served by polite cheerful staff. At the end of the sail a full dinner that equals the breakfast. Very well received and so good not to have to find something to eat after leaving the ferry. Great service !!!
Reviewed by Linda who travelled with P&O Irish Sea on Norbay
"relaxing crossing"
Fortunately the weather was great for both crossings. Breakfast served at 9am which was ample to see you through until dinner at 4pm. Good selection on the menu. Tea/coffee available all day free of charge. Cabin was comfortable.
Reviewed by who travelled with P&O Irish Sea on Norbay
"Recent Xmas trip 2018"
Ferry crossing fine but the signage at Liverpool and Dublin is very poor. Black dark night in Liverpool, really no idea where to go. Rude staff at the port v annoying. Similarly when eventually landed in correct spot in Dublin for return trip I mentioned to check-in person that I thought the signage was very poor only to be told there were plenty of signs It's easy to know where you're going when you work there!
Reviewed by who travelled with P&O Irish Sea on Norbay
"Trip from liverpool to dublin and return "
Very pleased with our trip the ship was well equipped clean and tidy and all the crew we dealt with very helpfull and polite All meals served on board where first class and was plenty to eat and a very good selection to choose from ... would recomend this crossing to anyone Frank taylor
Reviewed by Frank who travelled with P&O Irish Sea on Norbay
"Excellent standard"
I have travelled many times across with P&O from Ireland to the UK ,and it a always a pleasure to be on board the ferry the staff were very friendly from the minute you it you check in, to the time you eat your diner. The food was just perfect eat as much as you like and it's always a delight then check into your cabin for a sleep. But the only the thing I find very disappointing is the sign layout for the ferry at Dublin port it seriously needs to be signed better than it is. This needs to be addressed very urgent.
Reviewed by Adam who travelled with P&O Irish Sea on Norbay
"Excellent "
This trip never fail expectations , great service
Reviewed by Brendan who travelled with P&O Irish Sea on Norbay
"delays ."
Left home 16,15pm, arrived 19,15pm started loading cars 3 ,vans 3, 20,50pm 2200 departure it should been 2100 departure ,in bed 2300, 0430 call to say we docking at 0600, such a long drawn out trip, will not be using this ferry again, sorry, my wife and were totally tired out.
Reviewed by Jophn who travelled with P&O Irish Sea on Norbay
"Great Sailing "
We were the unlucky ones to be sailing on the most windy week to Dublin from Liverpool as we had two cancellations and the third one was delayed, It took us 26 hours to get to Dublin, But can I say what wonderful staff P&O have , they kept us informed about all aspects and gave us sandwiches and hot drinks, we where also giving a free cabin, When we got on the Boat at 4 in the morning we where offered drinks and giving a beautiful breakfast, it was delicious, then we went off to bed we woke to the sound of bing bong telling us that a light refreshments were been served, again delicious food, later on a beautiful evening meal was served , I can not complain about the service we received it was tops all the way, Only thing with been delayed we did not have enough time with our Family's, but that is the weather for you , you can not predict that, Thank you P&O for the lovely trip to Ireland you could not do enough for your passengers . Well done , excellent service all the way .
Reviewed by Derek who travelled with P&O Irish Sea on Norbay
"BE prepared to be treated as a second-class citizen"
Recently, we made a return Dublin/Liverpool trip with P&O. Overall, the trip was satisfactory, but car drivers come as a very low priority on this road-haulage ferry. We were kept waiting a very long time on the outward journey, meaning that the dinner included on the ticket was less than warm. Our two main courses were not warm and the chips were lukewarm. For breakfast the next morning, the galley were short of croissant rolls The return journey was better and - because we were allowed on early - the food was much more satisfying. On both legs, however, the price charged for the berths is outlandish, considering the way the beds are made, the lack of self-regulating heating and the very basic provision. Another grumble is that car drivers are always placed on the top deck, exposed to the sea, wind and rain and they are always delayed in leaving.
Reviewed by Michael who travelled with P&O Irish Sea on Norbay
"P&O Endeavour"
Absolutely sound meals good and staff very obliging
Reviewed by John who travelled with P&O Irish Sea on Norbay
"Great value"
This is a truckers ferry with a number of car spaces. Great value, and two hearty meals on the day crossing. It is slightly longer but saves driving to West Wales. If you are towing, ie a caravan, you need to be able to reverse.
Reviewed by Colin who travelled with P&O Irish Sea on Norbay
"Liverpool to Dublin"
Was very pleased to be upgraded to a cabin due to late check in. Enjoyable trip, lovely food and pleasant staff.
Reviewed by who travelled with P&O Irish Sea on Norbay
"Lovely"
Really enjoyed it. All meals included. Definetly recommend getting a cabin.
Reviewed by Stephanie who travelled with P&O Irish Sea on Norbay
"Glad I found this route"
I was told this ferry was not one you use. But I got a good price so why not? Every thing was so easy and straight forward, simple car parks at both sides, easy loading, spacious cabins, and food included. What's not to like? I would certainly use the service again.
Reviewed by Dave who travelled with P&O Irish Sea on Norbay
"Good Service at Reasonable Price but....."
My wife and I have travelled this route an number of times and find it to be efficient as it meets our needs in travelling to Ireland. However, recently it seems to be the policy that a request to vacate cabins is made one hour before arrival. My wife has a disability which is why we always book a cabin on every crossing. Having to move her out, often while the ship is still moving, causes extra difficulty. I understand the need to prepare the cabins for the next crossing but this didn't seem a problem in previous years. Perhaps P & O have cut back on staffing to make savings and this is the reason. If so, it has resulted in a reduction in customer service.
Reviewed by Patrick who travelled with P&O Irish Sea on Norbay
"8 hours flew by"
Smashing journey, took day ferries which I thought would drag, but food and entertainment helped greatly. FYI European endeavour is the better kitted out ship with film room, reclining chair observation decks. Norbay only had the sky telly. Food is good and they are literally gagging to pile it up on your plate so no problem with quantity...
Reviewed by Daniel who travelled with P&O Irish Sea on Norbay
"Trip to Ireland."
Our holiday began once we boarded the ship.The staff were friendly and professional.We had everything we needed on board and the food at both breakfast and tea was of a high standard.Thankyou P&O !
Reviewed by Dianne who travelled with P&O Irish Sea on Norbay
"Good nice trip "
I always enjoyed the Liverpool Dublin journey
Reviewed by Anne who travelled with P&O Irish Sea on Norbay
"A great experience!"
A brilliant crossing this time. As a regular traveller and a senior citizen, I am delighted to say that P&O offer a great service on the majority of their crossings- Thank you
Reviewed by Sheelagh who travelled with P&O Irish Sea on Norbay
"First trip to Ireland"
Perfect. Can't fault it. Excellent value for money
Reviewed by Deborah who travelled with P&O Irish Sea on Norbay
"P&O Liverpool to Dublin"
Very good crossing staff on board and on shore very helpful. Facilities adequate for what you need.
Reviewed by Ann who travelled with P&O Irish Sea on Norbay
"Long but relaxing"
Enjoyed the journey, very long but with a cabin it was really relaxing. Nothing to really do onboard, no WiFi etc, so a good opportunity to read a good book and switch off.
Reviewed by who travelled with P&O Irish Sea on Norbay
"Trip to Ireland "
Once we found the terminal things improved and we had an excellent crossing
Reviewed by who travelled with P&O Irish Sea on Norbay
"Relaxing alternative to flying"
Excellent food facilities and friendly staff. Book a cabin for privacy. Would certainly sail with P and O again.
Reviewed by John who travelled with P&O Irish Sea on Norbay
"Excellent Service"
From start to finish this was a flawless service. The ship was on time (both ways) and the crossing made with the minimum of fuss. Food served was good, better than cafetieria food which, considering the speed of service, was quite an achievement. I'd like the quiet in the bedroom area rules enforced more as tthere was a lot of noise as we tried to sleep due to the arrival in Liverpool and the need to drive home afterwards.
Reviewed by who travelled with P&O Irish Sea on Norbay
"P&O ferries"
Surprisingly enjoyable journey it was a pleasant surprise to have all food included in the price and quality was good everything clean and tidy
Reviewed by who travelled with P&O Irish Sea on Norbay
"abysmal customer service"
I was unable to use my booking having suffered a serious RTA I have been trying to contact customer services by phone and email for over 4 weeks ,to date I have had no response . The telephone is never answered , just as a stupid message telling me the lines are busy and to send an email then it gives an incorrect address which excludes the dot between customer and services. I can only assume that your customer services department is imaginary . all I want is confirmation that I did not sail and that my booking was non refundable so that I can complete a travel insurance claim. I will never book using DIRECT FERRIES again . Having worked for a P&O company I cannot believe that they would find your level of customer service acceptable .In future I will only book with P&O directly.
Reviewed by Robert who travelled with P&O Irish Sea on Norbay
"Our trip to Ireland"
Everything on this trip from Liverpool to Dublin with Direct Ferries went very smoothly - the check - in staff were very helpful - the deck crew were very helpful , the departure time was spot on - the food ( which was provided free of charge ) was very good and the restaurant staff very friendly, and finally the boat arrived spot on time.
Reviewed by Peter Scally who travelled with P&O Irish Sea on Norbay
"Liverpool to Dublin ferry"
It was the first time we used this crossing and directferries. We would use it again it was all so easy and very comfort able, thank you directferriessee you next year.t
Reviewed by who travelled with P&O Irish Sea on Norbay
"Irish Sea Crossing"
Once again, I was very pleased with my experience with Direct Ferries and the crossing from L'pool to Dublin and back.
Reviewed by Kevin who travelled with P&O Irish Sea on Norbay
"Thanks"
We enjoyed our recent journeys to and from Dublin to Liverpool. Accommodation on the European Endeavour is more comfortable than on the Norbay, with better lounges and public areas. It was also much easier, as a car driver, to park on board. The journeys are, of course, long (made more so by the lock gates in Liverpool) so plenty of reading material is necessary. A chance to relax and catch up! All the P&O staff we met on board and in the terminals were charming and helpful. Some suggestions: - much better road and street signage at both ports. It really is difficult to find one's way through the dock areas inside and outside the port areas. - clarity about restaurant opening times and facilities on board AND on the web site etc. - longer opening times for the on board shop and information desk. - forewarning that car drivers might have to reverse their vehicles for long distances in a confined space. - improvement to the clarity of on board PA announcements. - soap in cabins!
Reviewed by who travelled with P&O Irish Sea on Norbay
"Trip to Mayo"
Amazing ship...staff fantastic. Omg what an horrendous nights sleep. We had an accessible cabin for no other reason than there were two of us. It was awful. For one I'm glad I wasn't disabled ( I have plenty of experience in this field) and for two, it was the noisest 'quiet' place on Earth at that time ( a whole 5 hours). There was a continous rattling as well as the engine moise which was off and on. We discovered, at 5.45am ,when we had been tannoyed to 'get up', that it was indeed the tannoy systems' speaker that rattled for the whole night. We thought it was the shutter on the window, as "what else was metal and could rattle such a lot"? Hmm? I wonder? Dreadful. I then had a 4 hr drive which i didnt manage as i had to stop to sleep. We were 3 hrs late for our solicitor appointment. I'm glad you asked as was going to complain anyway. Btw: p &o on the way back were fantastic. Will go with them again. Got 3 hrs (in a row) sleep! Woohoo!
Reviewed by Samantha who travelled with P&O Irish Sea on Norbay
"Great value"
This was the first time we had sailed from Liverpool to Dublin very easy to book, price good and you could take as much luggage as you needed. Staff were very pleasant it’s a long crossing but okay.
Reviewed by who travelled with P&O Irish Sea on Norbay
"Better then expected"
Perfect really! £17.50 for a private room well worth it! Only issue staff on both journeys really rude but other then that good service to use.
Reviewed by Mitchell who travelled with P&O Irish Sea on Norbay
"Ferry crossing "
Gr8 boat very comfortable Food ok 1 staff member serving food rude others were really nice
Reviewed by Marion who travelled with P&O Irish Sea on Norbay
"I will NEVER book via Direct Ferries again"
Lack of directions to Terminal 3 extension - Direct ferries should have emphasised Terminal 3 is an extension and not anywhere near Dublin port. I missed my ferry despite getting to Dublin Port an hour before departure time. The road signs should have been changed from Dublin Port to Dublin Port T1 T2. I got stuck in between the long queue of Trucks in T1 T2 area thinking T3 was close by. There should be directions to T3 in between the long queues to T1 T2. Direct ferries was unsympathetic and charged me extra £409 to get on the afternoon ferry. The ship is fine but not the Agent.
Reviewed by Akeem who travelled with P&O Irish Sea on Norbay
"Motorbike Trip"
Very pleasant trip, staff and crew were very friendly and helpful. Cabin basic but clean, fit for purpose. Food was absolutely fine. The walk along the bottom deck to collect my bike when docking was a bit disconcerting as it is very tight between trucks as you pass through. You are very much placing your confidence in the deck hands who secure the trucks! Overall a positive experience on board.
Reviewed by John who travelled with P&O Irish Sea on Norbay
"Enjoyable Experience"
This was a relaxing way to travel, being on board was hassle free. The staff were helpful and kept the lounge and dining area clean and the beverages well stocked. The breakfast and late afternoon meals were good and there was a plentiful variety of food. We would book again.
Reviewed by Kenneth who travelled with P&O Irish Sea on Norbay
"Great budget service"
We took a return journey from Liverpool to Dublin on the Norbank and Norbay ferries. It was my Wife and I and our 2 young kids. The service was bang on time, the cabins were clean and the complimentary buffet breakfast and dinner was excellent. High chairs were provided at meal times and the staff were very friendly and helpful. This is the best way to travel from the north west of England to Dublin with young kids in our opinion, we have done Holyhead but the drive is tiresome. Flying is a nightmare also. This is also a lot cheaper than Holyhead. Just be aware there are no lifts and the stairs are quite steep but really not a problem for us.
Reviewed by Ian who travelled with P&O Irish Sea on Norbay
"NZ travellers "
Very happy with the whole service provided especially for the help Nikki in the Liverpool office, gave us.
Reviewed by Raena who travelled with P&O Irish Sea on Norbay
"Weekend away"
I've not been on the ferry for a while and was very happy with what I received. I didn't realise meals were included and was happy with the level of service offered. My only negative was the cleanliness of the offplot areas. .
Reviewed by Paul who travelled with P&O Irish Sea on Norbay
"GREAT VALUE"
If your thinking of traveling by car to Ireland from the North West its a bargain you get your breakfast and dinner included on board and for a little extra you can have your own cabin with bathroom great to have a shower and and good sleep after a long journey.
Reviewed by John who travelled with P&O Irish Sea on Norbay
"Ireland trip"
Excelellent trip. Catering excellent staff very helpful 😎😃😃
Reviewed by Michael who travelled with P&O Irish Sea on Norbay
"very enjoyable"
was pleaseantly surprised on how good it was food was excellent free tea and coffee was a great surprise facilities were spotless and clean will defo use these routes again
Reviewed by David who travelled with P&O Irish Sea on Norbay
"Overnight to dublin"
Good service very easy check in and arrives in Dublin nice an early so easy to away before the traffic builds up the rooms are functional and the evening meal is ok with several choices Allways remember this is basically a freight ferry Not easy if you have walking problems or are wheel chair bound lots of stairs and narrow coradoors
Reviewed by Bruce who travelled with P&O Irish Sea on Norbay
"Irish trip"
Ferry brilliant, direction signage into terminal 3 at Dublin very poor.
Reviewed by Derek who travelled with P&O Irish Sea on Norbay
"Excellent service "
Excellent service from all staff and comfortable seats easily available.
Reviewed by Julia who travelled with P&O Irish Sea on Norbay
"Faults"
The journey was smooth and Comfy but.... Why don't you have internet on the boat. I can side a busy and use their internet. I also rented a cabin only to find I could not charge my phone because the plugs had been disabled. So a good journey spoiled by things which are getting more important all the time.
Reviewed by Michael who travelled with P&O Irish Sea on Norbay
"Lovely staff as always"
The only two things i could say is that where was accidentally a hair on my egg- definitely not from me, which was a shame because the food was lovely, and the second thing-and this isnt something you can really do anything about- a passenger sprayed lots and lots of cologne and it saturated the air in all public areas and caused me to have bad asthma at the end of the trip, but as I say that isnt your fault. The cabin was clean and the staff as always were fantastic from check in to exit, they really are a credit to you. Thank you for a safe and pleasant voyage.
Reviewed by Kerrie who travelled with P&O Irish Sea on Norbay
"Ireland"
Best route to Ireland,Relaxing,cheap and brilliant on board service.
Reviewed by Alan who travelled with P&O Irish Sea on Norbay
"Liverpool to Dublin return"
The boarding facilities have improved;we were on board in quick time at both Liverpool and Dublin and we were served breakfast almost immediately.Well done P&O
Reviewed by John who travelled with P&O Irish Sea on Norbay
"Excellent service"
Arrived at Dublin Port, travelling with my 7yr old daughter and her mum. Straight onto ferry. Lovely breakfaat and Dinner on board at no cost. Sailing over to Liverpool very smooth. Very few passengers on the sailing. Offered a cabin on board at reception, £22:50. Purchased cabin and great if with children at that price. Ship very clean and staff helpful. Only issues was there was no real shop on board to buy gifts and when the ship sailed the reception and shop shut. Also, the member of staff who made the announcements over the ships tannoy system was not English/Irish and could not be understood with her announcements. I feel this would have been a real issue if there had been an emergency. Also, this service is not advisable for anyone with a disability as there are no lifts on board and stairs to negotiate up to and down from the car deck. Other than that, a good experience. Thank you.
Reviewed by Malcolm who travelled with P&O Irish Sea on Norbay
"Great"
Great trip small ferry but very friendly breakfast was lovely and the fish at dinner was very good
Reviewed by Sean who travelled with P&O Irish Sea on Norbay
"Ferry trip"
As usual a good experience Have recommended this ferry many times It seems to be the easiest route to Cork as the road from Dublin to Cork is much improved
Reviewed by Marie who travelled with P&O Irish Sea on Norbay
"Family trip to Ireland"
We recently travelled on the Endeavour on a return trip to Dublin from LIverpool. The food on board, the staff and the trip itself were all very good. In fact I have been recommending friends and family who aren't in a hurry to take this relaxing trip.
Reviewed by George who travelled with P&O Irish Sea on Norbay
"irish sea"
every thing was ecellient
Reviewed by Peter mcmanamon who travelled with P&O Irish Sea on Norbay
"Plain sailing"
Weather excellent so the actual crossing was nice and calm. We spent most of the crossing in our cabin watching films on iPads and reading. Meal times were great with very good food so breakfast started before we set sail and afternoon meal just before arriving in Liverpool. A no fuss sailing as opposed to a cruise but it suited us fine. Would I do the trip again? Yes!
Reviewed by John who travelled with P&O Irish Sea on Norbay
"Would book direct next time"
We had an extra passenger on our return journey as our daughter not wanting to miss any school days, flew out to meet us. This had all been pre arranged, booked and paid paid for at time of original booking with direct ferries. On our arrival at Dublin port P&O said that direct ferries had only booked for the 2 of us both ways of our journey. Even though I had confirmation of our booking, P&O needed to liase with direct ferries. They tried calling but no one was available to take their call. Long story short.....we had to pay AGAIN for our extra already booked and paid for passenger. I understand that we are all human and mistakes can be made, but to not be available on the other end if a telephone when you should be is unforgivable. Not at all happy!
Reviewed by Debbie-jayne who travelled with P&O Irish Sea on Norbay
"Ferry to and from Dublin "
Thank you for a brilliant experience I could not have wished for better service Every member of staff was helpful polite and friendly They could not do enough for you As a vegetarian on the way home the server realised without me saying offered vegetarian options and the chef came out to ask me what I wanted in the later meal
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