The ship had three vehicles booked on it, containing at least one disabled person in each, (one with a wheelchair) who were left until the last to be boarded. No assistance was offered other than being asked if we required a lift.
My wife and
On arrival at the port to book in and being reconised as disabled I was asked if we required the lift, my answer was yes. The three vehicles containing disabled persons were left to the very last to be boarded without being asked if we needed further assisstance, even though one contained a person in a wheelchair. My wife and I had also booked the club lounge which to say the least was very disappointing. When we arrived at the lounge we were told by the member of staff on duty that due to the large number of people booked in the lounge there were very few seats left and not a lot of snacks. The furniture left a lot to be desired with hard chairs, tables pushed together and very little personal space. I would not recommend P&O ferries on this experience after travelling for a similar price on Stenna Line ferries, which had excellent customer care and a far superior lounge.
I had booked the club lounge, but due to being some of the last to be boarded, when we found our way to it, we were disappointed to be told by the member of staff on duty that due to the large number of people booked in the lounge there wasn't many seats left and unfortunately because of this there was very little in the way of snacks left. The comfort of the seating leaves a lot to be desired and the space for each person, in our opinion, also leaves a lot to be desired.
Comparing the P&O ferry we travelled on against the Stenna Line ferry, for a simalar price, i would advise travelling Stenna Line every time.
Reviewed by Andrew Gladman who travelled with P&O Irish Sea on European Highlander