Direct Ferries Booking Conditions
This site (the 'Site') compares prices and timetables for ferry and train journeys, and allows you to book journeys. The Site is owned and operated by Direct Ferries Limited (referred to in these Booking Conditions as 'we' or the 'Company'). We do not ourselves operate any ferry services, or train, and any booking that you make through our Site (or our call centres) for ferry or train journeys are made subject to these Booking Conditions, and also to the terms of the operators of the ferry or train services.
1. Application
These Booking Conditions apply to all passenger bookings made for ferry and train journeys, through this Site or through our call centres, and replace all previous conditions. 'You' means the person making the booking, and each of the people for whom the booking is made, through this Site or our call centre, is referred to in these Booking Conditions as a 'Customer'. You might (but need not be) a Customer. In these Booking Conditions, we use the term 'Services' to mean the services offered by us, which comprises displaying potential ferry and train options to you, and connecting you to third party operators of ferry and train services.
2. Parties
These Booking Conditions apply to our Services.
Your booking for ferry or train travel forms a contract with us, as well as a contract with the ferry or train operator (each is an 'Operator'), whose terms (the 'Operator Terms') are made available to you before any booking is completed (--OPERATOR_URL--), and which you also accept when a booking is made. You are responsible for familiarising yourself with the Operator Terms, which apply to your booking. In the event of any conflict or inconsistency between these Booking Conditions and the Operator Terms, the Operator Terms prevail.
It is very important that you and each Customer understands that we operate this Site, and that the Operator is responsible for all journeys made on their ferry or train service.
We may change these Booking Conditions from time to time, but any changes will not apply to any bookings that you have already made. You should save the Booking Conditions that apply when making a booking so that you can refer to them at a later date.
The person who makes a booking using this Site or our call centre must have authority to make any booking on behalf of any other Customers. The person who makes a booking is responsible for his or her activities on our Site, and safeguarding any personal information provided, including passwords, names, passport and travel details. The person who makes the booking must ensure that all information provided by him or her is complete and accurate.
3. Fares and General Information
Fares are based on vehicle type (if any), the number of passengers, route(s), travel dates and times. Your booking may require Customers to depart and/or return at or within specified dates and times. If Customers do not adhere to such specified dates and times, they may be refused travel and/or have their booking specification and accommodation changed, and/or be subject to additional charges. In particular, the benefit of any promotional rates may be lost and full fares charged. Additional charges as contemplated in this paragraph may be debited to your credit or debit card that you used when making a booking, without further reference to you.
Vehicle and passenger space and on-board accommodation are subject to availability and may not always be available. Promotional fares are subject to additional special conditions including a general condition that if any portion of the itinerary is not used, we or the operator reserves the right to apply additional charges to you. We have the right to vary all displayed fares including where Operators change their fares (including, but not limited to, for reasons of currency fluctuations, oil prices, changes in law) at any time until a booking is confirmed.
Items such as roof boxes/bike racks or any other items attached to a vehicle not forming part of the vehicle body will be charged an additional fee.
Not all of the Operators have facilities to accept bookings for people with disabilities. Enquiries should be made at the time of booking whether the operator has the facilities that any Customer requires.
4. Departure Schedules
All departure/arrival times are estimated by the Operator and are given as local times - please refer to your booking confirmation for details. You are advised to check with the Operator for any changes prior to commencing your journey. Sailing schedules may be interrupted and/or crossing times extended or cancelled due to adverse weather conditions and/or tidal conditions and/or other circumstances.
It may be necessary to use alternative ships or points of departure or arrival on any sailing or to change/withdraw the facilities/services available for various operational, technical or scheduling reasons.
We do not accept liability howsoever arising for any costs or inconvenience caused as a result of such circumstances, but we will try to notify you, if practical, using the contact details provided by you at the time of booking. The Operator Terms apply to any liability of the Operator in such circumstances.
5. Animals
The carriage of animals is only permitted if the Customer notifies us before making the booking. Any such carriage must be in accordance with any relevant legal requirements and the requirements of the Operator. A charge may be made for the carriage of any animals, and further conditions may be imposed. Please seek advice from your vet or the appropriate authority before making a booking. You are legally responsible for the animals and wholly responsible for obtaining any necessary documents, consents and permission.
6. Freight and Commercial Passenger Vehicles
Special conditions and tariffs apply to the carriage of freight and commercial passenger vehicles. The definition of what constitutes a freight vehicle and whether any special tariff applies is determined by the Operator in each case.
By way of guidance only, vehicles exceeding 6.5 metres in length, specifically constructed or adapted for the carriage of freight, whether carrying goods or not, are subject to special tariffs, as are any vehicles of other specification but which are carrying merchandise or travelling for a commercial purpose. In the event that a vehicle is booked as a car or private vehicle, but is determined by the Operator to be a freight vehicle, the full tariff rate will be charged and/or carriage will be refused without refund. For further information on freight tariffs and rates, please contact our freight department on --TELEPHONE_FREIGHT--.
Commercial passenger vehicles exceeding 6.5 metres in length and constructed or adapted to carry 8 or more passengers and/or not classified as a private car by the ferry operator may be subject to a different tariff. In the event that the vehicle is booked as a car or private vehicle, but is found to be a commercial passenger vehicle the full tariff will be charged and/or carriage will be refused without refund.
7. Hazardous Materials
Neither the Company nor the Operator will accept bookings for vehicles that are carrying dangerous or hazardous materials, including in certain circumstances vehicles powered by LPG. In certain circumstances written permission may be obtained from the Operator, but such permission may be subject to additional charges and conditions. You are responsible to the Operator for the carriage of such materials, whether declared or undeclared. In the event that you seek to carry undeclared dangerous/hazardous materials, carriage may be refused without refund.
8. Confirmation and Payment
Unless you have set up a credit account with us, you must pay for each booking at the time of booking, before a confirmation is issued. Payment can be made by credit card or debit card.
When you contact the Company to make a booking, and have made full payment for all Customers covered by the booking, we will issue a confirmation advice note that sets out the details of your reservation and provides other information on the basis of the information that you have provided. If you have not received that email from us within 24 hours of you making the booking, you should contact our customer services team at customer.services@directferries.com. You agree that the data that we store in our information systems (or those of our service providers) constitutes proof of your booking and its details. If payment is made by debit or credit card the amount or balance due will be taken from that card at the time of booking.
All bookings may be subject to a booking fee, which will be added to the price payable for the booking.
The contract between us and you is formed once details have been confirmed to you either by electronic confirmation via our Site or by email or telephone or fax. Either we or the Operator will issue you with an electronic ticket, or we or the Operator will email a ticket to you for your travel.
9. Cancellation
If the ticket purchased permits cancellation then the booking may be cancelled and refunded subject to these Booking Conditions and the Operator Terms. As a minimum, we will charge you a cancellation fee of £--CANCEL_FEE_GBP-- or €--CANCEL_FEE_EURO-- [per booking] depending on which currency was used for the booking (or such other sum as may be published on our Site) plus any charges levied by the Operator. Promotional or special offer tickets may not be refundable and you should check with us at the time of booking whether additional conditions are attached to your ticket that may result in no refund being available. Any payment card charges applied to bookings are not refundable. Any deposit payments for bookings are not refundable. If the Customer does not undertake the ferry or train journey for which the Booking is made, refunds will only be made to you in accordance with the relevant Operator Terms.
10. Amendment Fees
You may only make an amendment to a Booking at the Operator's discretion. Some bookings may be subject to an amendment fee plus any difference between the fare that you booked and the new fare. Some bookings, such as promotional or special fares, cannot be amended, and you should check with the Company at the time of booking whether your booking can be amended, or not.
11. Check in
Latest check-in times are as stated during the booking process and also on the booking confirmation. If a Customer is not ready to board the ferry or train by the latest check-in time, boarding cannot be guaranteed as waiting lists may have been accepted. If a Customer has special requirements, or has received our permission to carry animals or dangerous goods, generally that Customer is expected to check in earlier as stated on the booking confirmation.
The Operator has absolute discretion as to whether or not to accept any passenger, their vehicle or luggage on board. Each Customer must have all the necessary travel documents to enter the countries which he or she intends to visit and for re-entry into the country of departure.
You are responsible for ensuring that the name on each Customer's passport matches the name on the ticket, otherwise the Customer may not be able to travel and any travel insurance may be invalid. If any Customer changes his or her name between the date of the booking and the date of travel (for example, following marriage), you must notify us at customer.services@directferries.com.
12. Your responsibility
You are responsible to the Company and the Operator for fully complying with these Booking Conditions and any additional requirements imposed by the operator or by law. You are also responsible for providing full and accurate information about your booking, including the vehicle and passengers.
13. Compulsory Law
Your booking is subject to any compulsory law or convention applicable to the ferry or train booking and your attention is specifically drawn to the Athens Convention relating to the Carriage of Passengers and Their Luggage by Sea 1974, which both imposes obligations on the carrier and limits their liability. In respect of train, which is not operated by a carrier of passengers by sea, the Athens Convention does not apply.
You recognise and agree that we are not responsible for providing you with the ferry or train service - that is provided solely by the Operator.
14. Events beyond the parties' reasonable control
If an unforeseen event, which could not have been avoided by us or the Operator taking all due care, significantly impedes the travel which has been booked, then either we or you can terminate the contract.
15. Our liability
We are responsible for:
* the selection and monitoring of Operators;
* accuracy of information that we provide.
We are not responsible for information not published by us, including information published on Operator websites;
We are not responsible for the journey that you book through us - that is the responsibility of the Operator.
Unless required by The Package Travel, Package Holidays and Package Tours Regulations 1992 or other mandatory legal requirements, we are not responsible for shortcomings in arrangements brokered by anyone other than us.
16. Limitation of Liability
We do not limit our liability for (i) loss caused by our fraud or fraudulent misrepresentation (ii) loss arising from death or personal injury caused by our negligence; or (iii) any other loss that may not be excluded or limited by applicable law. In all other respects, we shall be liable only for losses which arise directly: (a) from our breach of a legal duty of care; or (b) are a result of our breach of these Booking Conditions, and that liability is at all times limited to a sum equivalent to twice the amount paid by you for a booking, in respect of the relevant Customer.
Claims against us for compensation are limited or excluded insofar as international treaties or other legal regulations that limit or exclude liability apply to the arrangements to be provided. Liability for sea transportation is governed by the applicable stipulations of international treaties including the Athens Convention. That treaty limits the liability of the Operator for shipping incidents and fault or negligence.
17. You must make any complaint promptly, by contacting us by post or by email to complaints@directferries.com.
18. Prices
The prices for prospective bookings will be as quoted on the Site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted except as stated above.
19. You understand and agree that we act as an intermediary between you and the Operator, and we will not be held liable with respect to the Operator's services.
20. These Booking Conditions are governed by the laws of England and Wales. You agree that the English Courts shall have jurisdiction to hear and determine any dispute arising from the interpretation of these terms. However, you may choose the law and jurisdiction of Scotland or Northern Ireland if that is where you live.
21. If any provision (or part of a provision) of these Booking Conditions is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part shall, to the extent required, be deemed not to form part of this agreement with you and the validity and enforceability of the other provisions shall not be affected.
© Direct Ferries (Holdings) Limited, 12th Floor Portland House, Bressenden Place, London, SW1E 5RS, United Kingdom
Company Registration Number: 03865405
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Tallink Star
Operated by Tallink Silja on the Helsinki Tallinn route
The modern 2000 passenger carrying Tallink Shuttle Star entered service in 2007 and operates year round in the Baltic Sea. The hull’s green colour reflects the environmentally friendly aspects of Star’s design which includes better fuel consumption, more modern technology and she creates much smaller waves compared to other high speed crafts!
Onboard you’ll find numerous facilities to keep you occupied including a choice of restaurants (à la carte, buffet, pizza and café), a huge shopping area, children’s play area, a business lounge, an observation lounge (private parties), cabin accommodation and more.
Onboard Cabins / Reserved Seating
Tallink Star has a choice of en-suite inside and outside (sea view) cabins which can be found on decks 8 and 9 at the rear of the ship. There are also cabins specially adapted for wheelchair access (located on deck 8). In terms of reserved seating you’ll find a 120-seat Business Lounge with wireless internet connection and TVs. For private parties there is an Observation Lounge on the 9th deck for up to 250 persons.
Onboard Food and Drink
There’s no shortage of places to eat onboard the Tallink Star. Take your pick from the versatile á la carte menu or head to the 450 seater ‘Shuttle buffet’ restaurant (located on deck 8 at the front part of the ship) which serves a buffet breakfast on departures in the morning and a warm buffet Lunch or dinner on other departures.
‘Quick & Easy’ is in the middle of the ship on deck 9 and serves delicious pizzas, hamburgers and ice cream while ‘Café Snack Time’ (deck 8) offers sandwiches, rolls, salads, pastries, drinks and warm dishes.
If you fancy a relaxing beverage onboard then head to the ‘Seaport pub’ on deck 7 at the rear of the ship for various drinks and snacks while in the Sunset bar (deck 9) you can admire the beautiful scenery and enjoy a refreshing drink.
Onboard Shopping
Tallink Star features 1500 square metres of pure shopping on deck 7! In the supermarket you will find alcohol, cigarettes, sweets, toys, souvenirs and food while in the perfume shop you will find a wide selection of perfumes and cosmetics.
Travelling with Children
Children are well catered for onboard the Tallink Star with a dedicated a playroom which can be found on next to the Quick and Easy restaurant on deck 9.
Please Note: Whilst we have taken great care in making our Tallink Star guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.
Onboard Tallink Star
Other Tallink Silja Ships
Tallink Star Reviews
4.3
out of 5
98% of our customers recommended this ship
- General:4.3
- Staff:4.2
- Catering:3.8
- Punctuality:4.6
- Cleanliness:4.4
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"Helsinki-Tallin"
All good
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Reviewed 09 October 2016 by Anonymous who travelled with Tallink Silja on Tallink Star
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"Fun retp"
Our trip from Helsinki to Tallinn on Direct Ferries was an easy and comfortable excursion that left us in the Downtown area with easy connection o our hotel It was our first experience and it was quite smooth. We booked on line and had no trouble in the process.
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Reviewed 04 October 2016 by William who travelled with Tallink Silja on Tallink Star
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"Fun retp"
Our trip from Helsinki to Tallinn on Direct Ferries was an easy and comfortable excursion that left us in the Downtown area with easy connection o our hotel It was our first experience and it was quite smooth. We booked on line and had no trouble in the process.
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Reviewed 04 October 2016 by William who travelled with Tallink Silja on Tallink Star
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"Everything was perfect"
The ship was beautiful and it was funny. The return was a bit different because it was at 22h30 and the passenger were not the same ' type '. But it was O.K.
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Reviewed 02 October 2016 by Daniel who travelled with Tallink Silja on Tallink Star
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"Highly recommended"
Very good experience. No delays, timely check in, boarding, departure and arrival. Good luggage storage facility and friendly staff.
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Reviewed 17 September 2016 by Mukund who travelled with Tallink Silja on Tallink Star
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"100 petcemt"
edd
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Reviewed 10 September 2016 by Meir who travelled with Tallink Silja on Tallink Star
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"Great experience from start to finish!"
Luxurious ship with everything you need. Very calm crossing and great value for money.
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Reviewed 08 September 2016 by Margaret who travelled with Tallink Silja on Tallink Star
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"Great service!"
Boat was on time and ran perfectly!
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Reviewed 07 September 2016 by Anonymous who travelled with Tallink Silja on Tallink Star
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"Very efficient, lots of amenities. "
The ferry is very fast and the boarding is very efficient. Its obvious they do this route many times a day. Many options for food, supermarket etc. I was extremely tired on this ferry and could have done with lying down. Could have had a cinema sort of room.
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Reviewed 06 September 2016 by Stuart who travelled with Tallink Silja on Tallink Star
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"Pleasant experience"
Pleasant experience
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Reviewed 04 September 2016 by Lubomir who travelled with Tallink Silja on Tallink Star
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"ivan_Cro"
I am very satisfied with all :)
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Reviewed 04 September 2016 by Ivan who travelled with Tallink Silja on Tallink Star
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"FERRY REVIEW"
The ferry was so much bigger than expected and had everything on it. Just wished there were a few more sofas to sleep on.
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Reviewed 16 August 2016 by Stephanie who travelled with Tallink Silja on Tallink Star
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"Wonderful journey "
We were very pleased with the service the maintenance of the beautiful ship the dining experience and also the duty free one of the best. There was a delay on the onwards journey by almost an hour but the return was very much as per schedule. Will definitely recommend to friends.
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Reviewed 03 August 2016 by Suvarn who travelled with Tallink Silja on Tallink Star
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"Great trip!"
A must do trip!
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Reviewed 25 July 2016 by John who travelled with Tallink Silja on Tallink Star
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"A Great Service, Especially the Seat Upgrade "
I went for a day trip to Tallinn from Helsinki and the ferry was an excellent way to go. I especially appreciated the upgrade to comfort class after a long day walking around Tallinn. The ferry was VERY full and crowded, but comfort class was quiet and I even caught a quiet nap on the sofa on the journey back.
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Reviewed 24 July 2016 by RS who travelled with Tallink Silja on Tallink Star
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"Excellent"
A wonderful experience - clean, safe, efficient and smooth! Wonderful. Highly recommend.
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Reviewed 21 July 2016 by Benjamin who travelled with Tallink Silja on Tallink Star
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"Highly recommended!"
Great quality WiFi, very clean, arrived on time.
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Reviewed 17 July 2016 by Anonymous who travelled with Tallink Silja on Tallink Star
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"Quick, convenient and comfortable"
We travelled on the Tallink Silja feery between Helsinki and Tallinn on 25th June, and found the service both quick and convenient. As we had opted to travel "Comfort Class", we had the use of a special lounge with complimentary drinks and snacks, making the journey an extremely pleasant experience. Moreover the ferry arrived on time!
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Reviewed 12 July 2016 by Rob Walker who travelled with Tallink Silja on Tallink Star
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"Helsinki to Tallinn"
A very enjoyable and comfortable trip.
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Reviewed 10 July 2016 by Anonymous who travelled with Tallink Silja on Tallink Star
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"Ferry fun!?"
I didn't ever think I'd write a review about a ferry journey from one location to the next but I am... It was actually super fast, efficient and weirdly enough fun! You had funky music and lounger chairs outside with open bar to admire the views leaving Helsinki and live music and entertainment on board to! Loads of fun and games too for anyone with kids as they had a children's entertainment team ...but I quite enjoyed singing along to that too much to my boyfriends dismay. All in all a great experience...the quickest 2 hours spent on a ferry ever!!!!
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Reviewed 03 July 2016 by Elizabeth who travelled with Tallink Silja on Tallink Star
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