"Not the best sailing i've had with you"
I arrived on time, but since i last sailed with you, you have changed the P+O area layout at the port, which was a little confusing. There were no staff present, so i had to look for staff to see i was at the correct loading point. I finally found staff at the Freight check-in area.
Despite your instructions being to arrive at the port at least 90 mins before departure, staff only turned up about 55 mins before scheduled departure. the loading staff were very professional, and it was only at this point that i was advised that the ferry sailing was very late, and would probably depart around 4 hours late, due to a lock being broken, or something like that. He was surprised that i hadn't been advised of this. It appeared that other people had been advised, as most of the cars turned up late, as if they had been told not to bother coming "on time" as it were. No such assistance for me though, despite having my contact details.
The boat that took us was not the Endeavor, and instead it was the Norbay, so it didn't have the UK type plug sockets, which i had relied upon to charge my mobile phone battery, which died before i arrived in Dublin which was inconvenient.
However, on boarding, I was given a cabin without asking or paying for, so thanks very much for that.
I have travelled on this route several times before, and really liked it. This was the first time i've had any problems though. Let's hope it was a one-off.
Reviewed by Stephen who travelled with P&O Irish Sea on European Endeavour