Operated by P&O Ferries on the Calais Dover route
At more than 47,000 gross tonnes and 213 metres in length, the Spirit of France can carry more than 1,000 cars and up to 2,000 passengers. Spirit of France entered service a year later than her sister ship - Spirit of Britain, and with her shares the title of the largest ship to have been built for the Dover Strait. Onboard you will find an international food court, bar and cafe, discounted shopping, a brasserie, games room, family lounge, bureau de change, free WiFi, an ATM machine, an exclusive club lounge and much more.
There are no cabins onboard the Spirit of France however seating is available in the club class lounge. Pre-book to enjoy a touch of luxury during your trip including a complimentary glass of champagne, tea, coffee, soft drinks and newspapers – all served by P&O Ferries friendly staff.
With a choice of bars and restaurants there really is something for everyone onboard the Spirit of France to suit all tastes and pockets. If you are travelling with the family then head to the Food Court, serving exciting cuisine from around the world - the place for a tasty curry as well as freshly prepared traditional British fare, like fish and chips! If you prefer to dine in style, why not try the Brasserie, with the highest quality food and wine served to your table.
The onboard coffee shops serve a selection of light snacks and pastries - plus a wide range of hot and cold drinks, including the famous Costa Coffee.
Check out the Bar for a fun and lively atmosphere and a perfect place to socialise whilst enjoying a drink. Those travelling with children may prefer the family lounge which features comfortable seating with a bar, light snacks, tea, coffee and soft drinks on offer.
In the summer months there’s also an alfresco bar.
There are some great bargains to be had in the Spirit of France shops with literally hundreds of products considerably cheaper than you can find anywhere in the UK. Not only will you find great savings of up to 40% off high street prices on selected fragrances, skincare and cosmetics, but you can also save up to 30% on wine, beer and spirits too. The onboard shop also stocks the latest in travel entertainment aimed at making your journey more comfortable, including the latest best-selling novels, toys and games for the whole family.
Additional Onboard Facilities - P&O Ferries - Spirit of France
There's a variety of activities onboard for children including play areas and quieter spots for watching videos. During the summer holidays when many people take their family breaks, you will find children's entertainers onboard with specially trained staff to encourage creativity with some supervised painting or drawing, allowing parents time to sit and enjoy their own space.
If notified or requested staff will meet and assist customers with wheelchairs on the vehicle deck. All shopping, dining and seating areas on the Spirit of France are wheelchair friendly.
Please Note: Whilst we have taken great care in making our Spirit of France guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.
61% of our customers recommended this ship
"P & 0 was good, directferries not so good"
I booked my trip through direct ferries which I have done on several previous occasions. However this time I experienced a number of problems with direct ferries. It is extremely annoying that you cannot contact them at all easily. For a couple of problems I had to contact the ferry companies I was travelling with directly, which makes me realise I should have booked with them in the first place. For my outward journey I travelled with P&O ferries.They were easily contactable and helped me with one of the issues I had. When we arrived at Dover they were helpful too and I was pleased with the whole check in process. The journey was good but given it was a morning crossing it was really sad that there was no cooked breakfast option as there used to be, but that is my only criticism of them. Everything else was fine.
Reviewed by who travelled with P&O Ferries on Spirit of France
"English Channel crossing"
We traveled with P&O vessel and had good experience. We will certainly use them next time we are going to visit Europe. From checking in Calais to off boarding in Dover everything was perfect. Thank you
Reviewed by Marek who travelled with P&O Ferries on Spirit of France
"Extortion "
Charged me 60 pounds for turning up early on a ferry that was clearly not full....and the bar staff were understaffed and overworked and were ignorant.....rude
Reviewed by Martin who travelled with P&O Ferries on Spirit of France
"happy"
I am very happy I enjoyed this trip
Reviewed by Sajid who travelled with P&O Ferries on Spirit of France
"Direct view "
Everything went direct as usual And all went direct as I wanted It was a direct hit
Reviewed by Ronald who travelled with P&O Ferries on Spirit of France
"A great journey "
A modern ship, friendly staff, delayed slightly but these things can not be helped.
Reviewed by Elisha who travelled with P&O Ferries on Spirit of France
"The best ferry "
Very very nice
Reviewed by Mauricio Angelo who travelled with P&O Ferries on Spirit of France
"Expensive but the best value on this route."
The ticket was 2x more than I used to pay pre Covid. The boat was empty (169 passengers, out of a capacity of 2,000 people according to Wikipedia. The ticket cost a lot more than a few years ago - maybe if the price was lower more people would travel, or maybe post Brexit there are just fewer passengers but the same number of ships. A breakfast box (bacon sandwich and a hash brown) was £10, and a chicken sandwich in sliced bread was £4.50. I saw no one eat on the boat either going or coming back, but I guess someone must of. If the prices were lower then they would sell a lot more. The passengers prepared to pay these prices have probably paid extra and used the Tunnel anyway.
Reviewed by Graeme who travelled with P&O Ferries on Spirit of France
"Fantastic Service "
I am very pleased with the services provided and the cleanliness of the boat.
Reviewed by Mohammad who travelled with P&O Ferries on Spirit of France
"Only one complaint"
Service is great abd extremely efficient. We travelled as foot passengers both ways. Our only complaint is that the booking tells us we must check in a minimum of 90 minutes before sailing so there is a long wait for boarding as you watch loads of other people walk up who only arrive less than one hour before.
Reviewed by Louise who travelled with P&O Ferries on Spirit of France
"Thank you "
Very much
Reviewed by Filip who travelled with P&O Ferries on Spirit of France
"Return Trip Calais Dover"
As always great service and helpful staff. Sad they do not offer cooked breakfast anymore.
Reviewed by who travelled with P&O Ferries on Spirit of France
"Brilliant for dogs"
Went from dover to calais, to my pet dog and I got told there was pet lounge where I can take my dog on board. I can say it was brilliant having our dog next to us. It has a charge of £6 per person plus £6 for the dog. But I can say it was money well spent, and also included free refreshments and treats for the dog. Even had a space where the dog can roam off the leash. I can just say perfect.
Reviewed by Diyar who travelled with P&O Ferries on Spirit of France
"Be a with p&o pas "
Just wonderful
Reviewed by Aysel who travelled with P&O Ferries on Spirit of France
"Spirit of France "
Very great crews and professional at all the time
Reviewed by Ez who travelled with P&O Ferries on Spirit of France
"voyage"
not quite QM , but very good.
Reviewed by John who travelled with P&O Ferries on Spirit of France
"Excellent Trip"
Comfortable, every amenity imaginable, experienced and friendly staff “evrrywhere@
Reviewed by Richard who travelled with P&O Ferries on Spirit of France
"Easy transport from France to Dover"
Excellent, Comfortable Transit
Reviewed by Richard who travelled with P&O Ferries on Spirit of France
"Correct organisation and handling of our boattrip to Dover and back"
Despite the long waitingline at customs before departure in Calais, that made us miss our boat, we could embark easily on the next boat. At our return, we were too late due to traffic jam, but we could still embark in the latest minutes, thanks to a very fluent customs control.
Reviewed by Johanna who travelled with P&O Ferries on Spirit of France
"Old and needs a total refurb"
The ship lacked comfortable seating and the Food I paid for was second rate rubbish
Reviewed by Kim Campbell who travelled with P&O Ferries on Spirit of France
"Disappointed 😞 "
The ship was booked for 15.50, the hour was changed to 17.20 without notice. On top of that it had another 40 minutes delay.
Reviewed by Bogdan who travelled with P&O Ferries on Spirit of France
"Very good "
Very good
Reviewed by Ali who travelled with P&O Ferries on Spirit of France
"Very good I recommend everyone to enjoy this beautiful respect staff "
Really nice
Reviewed by Shire who travelled with P&O Ferries on Spirit of France
"P&o service is rude"
Poor service from check in
Reviewed by Sarajudin who travelled with P&O Ferries on Spirit of France
"clean ship"
although the ship was clean and comfortable the catering facilities were dire other passengers had obviously been on it before as they brought picnics with them. After a long drive to get to Dover a nice breakfast on board used to be very welcome but not now
Reviewed by Terence who travelled with P&O Ferries on Spirit of France
"All good "
Professional and punctual. Would recommend
Reviewed by who travelled with P&O Ferries on Spirit of France
"gratitude"
gratitude
Reviewed by Mykola who travelled with P&O Ferries on Spirit of France
"Do not travel Calais to Dover as a foot passenger "
Terrible experience - old ship, total cluster on boarding and off boarding foot passengers. Hrs queuing to get on the boat, getting off took longer than the crossing. Chaos. Do not take this route. P&O doesn’t want this route or foot passengers ship dirty, food bad. It appeared safe that’s the best I can say.
Reviewed by Ian who travelled with P&O Ferries on Spirit of France
"I wasn't happy "
You didn't send me my confirmation letter through email.
Reviewed by Lily who travelled with P&O Ferries on Spirit of France
"Delay Problems"
DFPA152113712 We booked on the 22.05 Calais to Dover 19th September, which was postponed till 00.10. But it did not leave until 01.30, so we think P&O should offer compensation as it has affected business and private arrangements for us in the UK on 20th. Direct Ferries handled the booking and amendments in an exemplary fashion. Could you please pass on the comments above to P&O. Thanks!
Reviewed by Paul who travelled with P&O Ferries on Spirit of France
"You had to ask...!"
Ferry delayed by 2 hours, and as one of only 6 foot passengers we re put on a shutt bus and taken to have our wallets emptied at the café, where I had the very worst burgerking in history. Then we had to sit back in the bus for and hour. Not doing that again... The the £4 coffee on board was evil. Trip back the next day, still on piano, looking forward to a cooked breakfast only to find that it's now a breakfast "wrap" or a kept warm breakfast in a plastic p potty. Pee and No from me never again.
Reviewed by David who travelled with P&O Ferries on Spirit of France
"Excellent "
Excellent
Reviewed by Yasen who travelled with P&O Ferries on Spirit of France
"Crossing the Channel"
Everything went well
Reviewed by Ludwig who travelled with P&O Ferries on Spirit of France
"over all 50/50"
check in on both sides ok , i do not recoment the clup lounge ( over charged and not worth a dam) early in the morning not hot breakfast .only sandwich and rolls ect , evening return no food available had to wait 30 min , food arrived medium hot in ready to eat box like supermarked food ,, the food court seved better food the the clup lounge
Reviewed by Hans who travelled with P&O Ferries on Spirit of France
"Good trip"
In overall very good trip with p&o
Reviewed by Mehdi who travelled with P&O Ferries on Spirit of France
"Quick and smooth service"
Helpful staff, smooth service
Reviewed by Sergiy who travelled with P&O Ferries on Spirit of France
"Love the boat"
Very easy going and comfortable journey.
Reviewed by Stacey who travelled with P&O Ferries on Spirit of France
"Trip on P & O Ferries"
Excellent trip, no queue's as previously reported.
Reviewed by David who travelled with P&O Ferries on Spirit of France
"Overall good experience "
Overall good experience with the exception of children facilities. You could do better on providing bigger and better kids play area.
Reviewed by Dawit who travelled with P&O Ferries on Spirit of France
"Queues really bad"
The queues getting though the gates was 3&half hours long even though I got there in plenty off time was a joke
Reviewed by Christopher who travelled with P&O Ferries on Spirit of France
"Ferries"
I was very happy with the very very high class no issues
Reviewed by Kaulsoom Radim who travelled with P&O Ferries on Spirit of France
"Return was delayed / Lounges inside the vessel was very cold - not heated."
At the departure to France our boarding went smooth but vessel was very cold inside, we was freezing. On the return trip it was very long delay in the port and our departure vas bit delayed.
Reviewed by Grzegorz who travelled with P&O Ferries on Spirit of France
"passport delays"
crossing great, uk passport control in Calais is a joke long delays but the french control great no delays
Reviewed by Kenneth who travelled with P&O Ferries on Spirit of France
"The worse experience ever "
OMG…last night I had the worse experience in my life. I booked a ferry from Calais to dover and my departure time was 19:20. We rich the port around 18:00 and we left Calais port at 00:10 because the queues was interminable.
Reviewed by Raluca who travelled with P&O Ferries on Spirit of France
"Family holiday "
It’s a real shame the ferry company has gone down hill once a real enjoyable way to start and end your trip now a product to exact money from. Where has the personal touch gone the proper catering facilities there is crew members doing 10 different jobs. Very sad 😞
Reviewed by Jonathan who travelled with P&O Ferries on Spirit of France
"Excellent "
Everything is very good l like and can use the service in future
Reviewed by Anton who travelled with P&O Ferries on Spirit of France
"Functional travel."
Ferry crossing was fine, ship is very dated and massively in need of refurb. HSE procedures clearly lacking as a group of us got locked in the car deck with all access doors sealed shut. Passport control at Calais was a disaster - queueing with no loos or facilities for 2.5hrs to move 500m. Bring a bottle !! Tunnel next time even if more expensive
Reviewed by Duncan who travelled with P&O Ferries on Spirit of France
"First time"
As a first time traveller as a foot passenger more information would have been useful. Advice on the procedures to follow would have greatly helped. This compared with travelling as a car passenger was much more stressful and even something as simple as an assembly point for foot passengers would have helped. Otherwise good but a long slow journey.
Reviewed by Lesley who travelled with P&O Ferries on Spirit of France
"Wonderful "
Good
Reviewed by Dwayne who travelled with P&O Ferries on Spirit of France
"Very good "
Nice to travel with you
Reviewed by Cristinel who travelled with P&O Ferries on Spirit of France
"Dover to Calais"
Great journey
Reviewed by Clarence who travelled with P&O Ferries on Spirit of France
"Calais"
It took a little bit to go through customs, but other than that it was a good experience
Reviewed by Ricardo who travelled with P&O Ferries on Spirit of France
"Huge delay - will avoid in future "
Delayed for over an hour with no information or compensation
Reviewed by Emily who travelled with P&O Ferries on Spirit of France
"One way trip to Dover"
Review
Reviewed by John who travelled with P&O Ferries on Spirit of France
"P&O ARE TERRIBLE "
Never have i met any staff so slow and incompetent at There jobs,
Reviewed by Andrew who travelled with P&O Ferries on Spirit of France
"Nice trip"
Travel was comfortable and what you can expect
Reviewed by David who travelled with P&O Ferries on Spirit of France
"Terrible booking platform, not helpful at all! "
When booking initially, I tried to book 3 or 4 times but the website kept freezing and I had to restart the booking process, I eventually managed to get the booking confirmed, however, when I got to Dover, I was told that my booking had already passed and then had to pay an additional £60.00 to board the ferry. When the website crashed it must have reset the dates (My fault for not checking). I was told that I could amend my return booking for free as it was 24 hours before departure. I did this immediately with the help of a member of staff, only to find out at Calais on my return that AGAIN the website had froze and not confirmed my changes, I was left having to pay another additional £60.00 just to get home. I had explained what happened, but nobody wanted to know, they could see we had tickets, they had space on the ferry but nobody offered any solution besides taking more money. In total it has cost me almost £300.00 in ferry fees! Really disappointing!
Reviewed by Harry who travelled with P&O Ferries on Spirit of France
"Great experience"
The return trip was managed efficiently even taking in consideration the boat departure schedule changes that were made on the day of return sailing. There seem to be a little disconnect between the operational it systems used as the officer completing check-in procedure wasn’t aware of the most up to date sailing schedules. However the alternative arrangements were made quickly to accommodate extra passengers on the different boat and we all reached home safely. Thank you very much!
Reviewed by Aurelija who travelled with P&O Ferries on Spirit of France
"My sailing experience "
No trouble at any point everyone was polite and welcoming quick and easy at customs both sides had a smooth and clear passage
Reviewed by Phillipe who travelled with P&O Ferries on Spirit of France
"Smooth sailing"
Nice experience crossing the English Channel with P&O. Club lounge was worth it. Good selection of food and drinks, very friendly and competent staff.
Reviewed by Harald who travelled with P&O Ferries on Spirit of France
"Great trip"
Easy going through the port. On time for boarding and efficient parking. Good number of safety announcements and updates.
Reviewed by Helen who travelled with P&O Ferries on Spirit of France
"Pretty smooth"
I was pleasantly surprised at how straightforward it is to cross the channel. I usually fly but will now consider if I can use a ferry. Despot it being a busy weekend the delays were mostly at the UK border
Reviewed by Pauline who travelled with P&O Ferries on Spirit of France
"Expect long delays "
The trip to Calais was spoilt by the 4 hour delay at Calais going back to Dover. Half the booths at border control were empty. Therefore hundreds of passengers had to wait hours in long queues to get through. Awful for those with young children. Would definitely not recommend. P&O need to sort this out. This is a man made issue, whoever deals with border control and cannot keep blaming brexit. Brexit happened a long time ago now. Put the facilities in place to get this sorted.
Reviewed by Lisa who travelled with P&O Ferries on Spirit of France
"Lovely "
Lovely
Reviewed by Bogdan-claudiu who travelled with P&O Ferries on Spirit of France
"Nice traveling "
I have a very nice traveling
Reviewed by Chirali who travelled with P&O Ferries on Spirit of France
"Terrible service "
It was bank holiday weekend which is understandable but we arrived for our ferry with 30 mins to spare not knowing we had to be an hour early, we were told we missed out ferry by 5 mins at the check in, the next ferry we were meant to board was also delayed by another 30 mins. Then we made sure we got back in time for our return ferry just to be told there was no space on that ferry and we had to wait another 2 hours again. We had people who needed to get back for a certain time, therefore we expect to go for the times we booked.
Reviewed by Thanushika who travelled with P&O Ferries on Spirit of France
"Amazing service "
Booking was very easy and was the most reasonable pricing. We were in a family lounge and it was so clean. Thank yo.
Reviewed by Aydin who travelled with P&O Ferries on Spirit of France
"Unacceptable "
Almost 7 hours to get through immigration. Never again
Reviewed by Daniel Fogaca who travelled with P&O Ferries on Spirit of France
"Disappointed "
Will never use a ferry again
Reviewed by Philip who travelled with P&O Ferries on Spirit of France
"Didn’t make it"
I’m afraid my motorcycle didn’t get repaired on time to make the journey across the channel 😩
Reviewed by Claudio who travelled with P&O Ferries on Spirit of France
"Big problems for foot passengers"
There are big problems for foot passengers in accessing the port at Calais. We set off to walk from town following Google maps direction that said 20 minutes so we were quite relaxed to get there 90 minutes before sailing. The Google maps direction took us misleadingly to the old P and O port where we were lost and late and upset. There were no directions for pedestrians and only hostile fencing and main roads. A kindly member of office staff at the former p and port there arranged a lift for us to the new terminal. We had missed our sailing and upset by the experience at the end of a great trip inerrailing. We then took the next sailing accessible to pedestrians 3 hours later. You must update the location of the new port with Google maps. Give better instructions to foot passengers including location of port, place to meet a shuttle bus if required, and signs on road/pavement for foot passengers. We personally will never use Calais port again.
Reviewed by Simon Lynn who travelled with P&O Ferries on Spirit of France
"Best quality services "
Punctuality, quality of the services, best comfort ferry
Reviewed by Alin Nicusor who travelled with P&O Ferries on Spirit of France
"Good "
Good
Reviewed by Rakib Uddin who travelled with P&O Ferries on Spirit of France
"Very good crossing experience "
We hadn’t been using a ferry for a long time and were dreading it due to recent events but everything went well. Far cheaper than eurotunnel and marginally longer.
Reviewed by who travelled with P&O Ferries on Spirit of France
"P&O TRANSFER FROM DOVER TO CALAIS"
I really appreciate the staff in Dover who managed to put us (12 persons, foot passengers) to the transfer even though we arrived 25 minutes after the check-in term. Unfortunatelly, foot passengers have to leave the ferry last in Calais, after all vehicles have left the ferry, which caused 25-minute delay and we missed our train from Calais-Ville....
Reviewed by Martin who travelled with P&O Ferries on Spirit of France
"Not a happy customer"
The cabin was not clean hair in bathroom
Reviewed by Hilary who travelled with P&O Ferries on Spirit of France
"Vey good"
The staff were friendly, although clearly inexperienced. We arrived early to avoid the queues and were pleased to be allowed on an earlier ferry. The ships were clean although the return ship was much nicer than the outbound one. British boarder control in Calais was the only disappointing element of the crossing. Exceptionally slow and questionned us about our relationship to one another which was strange.
Reviewed by William who travelled with P&O Ferries on Spirit of France
"Terrible time getting on and off the boat and connections "
Connections at Calais non existent - both times had to walk 5km to Calais because of no bus or taxi connections. Really unbelievable. Getting from the ferry terminal is still chaotic and slow with clear confusion between ground staff, multiple passport/security checks etc. Once on the boat everything was fine but I would not recommend Dover crossing as a foot passenger ATM because of the embarking/ dis-embarking issues.
Reviewed by Robbie who travelled with P&O Ferries on Spirit of France
"Average service"
Average service
Reviewed by V who travelled with P&O Ferries on Spirit of France
"DELAYS AND FOOD"
Delays both ways and still no hot food available on board in either cafe or restaurant. In fact restaurant actually closed!!
Reviewed by who travelled with P&O Ferries on Spirit of France
"Fantastic "
We had a very good crossing, we arrived to early for our ferry but no trouble to go on a earlier crossing, no waiting. Good service on board! 👍🏻
Reviewed by David who travelled with P&O Ferries on Spirit of France
"Ferry crossing "
Gr8 service
Reviewed by Peter who travelled with P&O Ferries on Spirit of France
"Very disappointing"
No hot food available. Very empty ship. Very sad trip!
Reviewed by Julia who travelled with P&O Ferries on Spirit of France
"Great sailing"
Great sailing, we sailed at 5am to watch the sun came up
Reviewed by Anna who travelled with P&O Ferries on Spirit of France
"Dover to Calais "
After recent news about P&O and travel to Calais, we were a bit worried about our crossing. We had booked club lounge for the first time, it was clean and comfortable there were hot meals in boxes about 6 different options, tasted fresh. Also sandwiches and snacks to help yourself to. The lady working kept everywhere clean, maybe too clean as was clearing tables while guests were still eating. The crossing was smooth with no hold ups.
Reviewed by who travelled with P&O Ferries on Spirit of France
"P & O Dover-Calais"
Very disappointing. The crossing from Dover - Calais was better than our return trip. There were no hot meals and any food bought on our return trip was inedible. The breakfast on the way to France was ok. Toilets clean. Duty Free ok and staff tried to be helpful. Unfortunately after using P&O for several years we wouldn’t travel with them again.
Reviewed by Keith who travelled with P&O Ferries on Spirit of France
"Family trip from Dover to Calais"
The trip outward and inbound (Dover to Calais) ran to time with no delays. Staff were professional, polite and very present (lots around to assist if needed). There could be a few more food / coffee outlets on board (possibly more concession type stalls). Having only two main outlets (open to most travellers) was a bit limited on the return journey (when the ship was very busy - late Sunday evening). Possibly WiFi access and a little more for the younger travellers (i.e. bigger play area or video walls playing childrens programmes). 7 out of 10. Would absolutely recommend, but those changes would push scores up.
Reviewed by Rod who travelled with P&O Ferries on Spirit of France
"Return trip from Dover to Calais"
Outbound & return
Reviewed by Kristian who travelled with P&O Ferries on Spirit of France
"Travel report"
Booking with Direct Ferries was online and easy with confirming emails received.Journey outbound to Calais was straightforward and efficient. We changed our ferry time as permitted for the return journey to 12.35 and received email confirmation from you. On arrival at P@O check in they told us that they had not been informed of this and that DF often failed to pass on these changes. However P&O allowed us onto the ferry fortunately. We loaded 45' late after a 2 hour wait to pass through UK Border control -utterly painful in the hot weather
Reviewed by Nicholas who travelled with P&O Ferries on Spirit of France
"Great experience really enjoyed it"
Smooth sailing, nice polte staff, even had a balloon maker on board, would recommend P&O to all
Reviewed by Dean who travelled with P&O Ferries on Spirit of France
"Better communication "
Our return trip from Calais was delayed due to an incident involving a bus but the big screens were not working and there was no communication explaining the delay. The screens should also be used to inform waiting drivers to keep their engines off until it was time to go to help reduce fossil fuel uses and to reinforce sustainability targets. The facilities (shop for food) was limited to a small number of vending machines which was poor, and surely a missed opportunity
Reviewed by Stephen who travelled with P&O Ferries on Spirit of France
"Brill "
We had a lovely smooth crossing in the club lounge. Loved the lounge experience with great food The veg rogan Josh was tasty. Food plentiful and nice Drinks available brilliant Service fantastic Cleanliness brilliant
Reviewed by Sean Rutterford who travelled with P&O Ferries on Spirit of France
"A good and efficient service"
The service from Direct Ferries was good, and quick and easy to book. However, when I asked about whether there would be a delay due to the high volume of passengers attempting to get to/from France, the answer back from an agent wasn't at all related to the question. Otherwise, all ok.
Reviewed by Jamie who travelled with P&O Ferries on Spirit of France
"Both crossings delayed. Food awful."
Never again if possible to avoid. Food market awful. Both crossings delayed. d
Reviewed by Sophie who travelled with P&O Ferries on Spirit of France
"Great experience "
I will definitely be back next year Great experience Thank you
Reviewed by Gina Sonia who travelled with P&O Ferries on Spirit of France
"Cumbersome process"
Very disjointed process. Wasted time waiting in lines with luggage. Carting it on and off the bus. Come on France work a little harder. Don’t take so many days off and breaks when you are working in the travel business. Do you even know what efficiency means?
Reviewed by Emizabeth who travelled with P&O Ferries on Spirit of France
"P&O mistake "
Limited sailings so our crossings were changed from 6.30 to 4.00 then 3.00 and 20.30 to 22.05, restaurants are not open, staff in bar are very slow and many items unavailable, does not give you confidence and can see why the boats were not allowed to sail.
Reviewed by Karl who travelled with P&O Ferries on Spirit of France
"Lovely treat to eat in the lounge"
We made the decision to pay for going to the lounge. What an excellent facility. A great venue, polite service and delicious food.
Reviewed by Lene who travelled with P&O Ferries on Spirit of France
"Channel Hopper"
The crossing itself is fine, usually punctual and relatively quick. Our disappointment stems from the closing of the Brasserie. We used to enjoy our meal in pleasant surroundings everytime we hopped across the channel and it passed the time effectively Our choice of food is now limited to a mediocre cafe or the cost prohibitive club lounge.
Reviewed by Michael who travelled with P&O Ferries on Spirit of France
"Holidays"
Staff were very friendly considering how busy it was when we travelled due to change in government guidelines for christmas. Felt very safe while on the boat and the boat was clean to a very good standard.
Reviewed by Stuart who travelled with P&O Ferries on Spirit of France
"Excellent "
Very impressive service Even in this tough COVID-19 times
Reviewed by Viktor who travelled with P&O Ferries on Spirit of France
"Chewing leather"
Whilst I understand the problems with mass catering and pre preparation of food. The pizza was an absolute disgrace; the area which had topping on it was only about 1/2 of the circumference of the pizza but the quantity of tomato paste was so sparse that it was sufficient only for about 1/4 of the pizza, not only that, but neither was the cheese as sufficient quantity as that, nor was it remotely recognisable as cheese whether by sight, taste or even from the list of ingredients. The base itself was like leather, so basically the entire pizza was inedible and a complete waste of money, perhaps the box it came in might have tastier.
Reviewed by CTG who travelled with P&O Ferries on Spirit of France
"No lounge"
The Burgandy was awful! A complete contract to the super service on France from Calais to Dover.
Reviewed by Barry who travelled with P&O Ferries on Spirit of France
"Great service in club lounge "
Enjoyed some chill out time in the club lounge. Great service by the lady that was there, great customer service!! Highly recommend
Reviewed by Suzanne who travelled with P&O Ferries on Spirit of France
"PandO"
Service very professional
Reviewed by Pawel who travelled with P&O Ferries on Spirit of France
"A very pleasant crossing "
I recently travelled as a foot passenger with P & O for business reasons. Very pleasant journey, treated like a VIP
Reviewed by Mary who travelled with P&O Ferries on Spirit of France
"Very quiet and very clean"
I was very impressed with the staff ensuring everything was clean and sterile du to COVID19, and organized separation within the food court. appreciated
Reviewed by Andrew who travelled with P&O Ferries on Spirit of France
"It was great in a time of chaos "
At this time chaotic time with the world battling against Coronovirus, and after our dash from Spain, towing a caravan, we found the ferry to be a peaceful haven, with a hot meal and free tea and coffee. A very welcome break from driving, and the staff couldn't have been more friendly and helpful. Well done to you all.
Reviewed by John who travelled with P&O Ferries on Spirit of France
"The trip"
I wasn' t there, i m still in Monaco!
Reviewed by Florin who travelled with P&O Ferries on Spirit of France
"Unhappy with service"
I booked via direct ferries, whom I have used before but I needed to change my return ferry, due to corona virus and lockdown in my home Spain. No e-mails were answered and no phone answered so very unhappy. P&O after some time agreed to only charge a tenner but initially wanted full cost of return trip. So be careful, no after service from direct ferries!!
Reviewed by Ian who travelled with P&O Ferries on Spirit of France
"Dover/Calais/Dover "
All went well and as planned. Plenty of seating areas. No problems.
Reviewed by Thomas who travelled with P&O Ferries on Spirit of France
"perfect"
the journey went perfect. Just a pity you don't get a discount when you travel more then 10 times a year with P&O
Reviewed by Patrick who travelled with P&O Ferries on Spirit of France
"Carnage at Calais"
Booked on the 2035, arrived at Calais at 1930 and finally got onboard the 0445 crossing. Took four hours alone to drive the last mile to border control. No clear explanation of the cause of the delay, no meaningful apology and complete chaos with the boarding process. Border control blamed over booking, P&O blamed the storm (which hadn’t started) and I am still none the wiser. Terrible end to the holiday.
Reviewed by Peter who travelled with P&O Ferries on Spirit of France
"Very poor communication "
We were stuck sitting in our car on the Calais port terminal for 8 hours last night. Obviously bad weather is nobodys fault but absolutely zero communication on the website as the delays were building up nor at the terminal itself. No signs, no announcements. Nothing. The port waiting area is also appalling, nothing but grotty loos and a few half empty vending machines which dont take cards. No way to even get water for 8 hours with 2 kids in the car. Never ever again.
Reviewed by Rachael who travelled with P&O Ferries on Spirit of France
"Calais to Dover"
Arrived on time (1845) for the 1955 departure only to find a 2km queue. checked in finally at 2300. No information was offered for the reason for the delay for the duration of our 4 hour wait. Eventually departed at 0245. A 6 euro food voucher per person was offered in lieu of a breakfast which was being served at a cost of 9 pounds!! Eventually arrived 6 hours late (and 6 euros compensation). Not acceptable. The meal vouchers were issued hidden inside the boarding pass, we weren’t told they were there and found them after we had eaten so had to ask for a refund from the manager. Very poor.
Reviewed by Keith who travelled with P&O Ferries on Spirit of France
"Boarding"
The boarding staff was a little aggressive although the ship was only half full a packing up very tight to front n side seemed to be necessary ??
Reviewed by Hubert who travelled with P&O Ferries on Spirit of France
"Friendly and efficient"
Great experience with P&O, got to ferry port early and was put onto the earlier sailing with no problem. Staff onboard were friendly and efficient. Booking process very simple. Good start to the holiday. Thank you
Reviewed by who travelled with P&O Ferries on Spirit of France
"No good coffee"
Staff do not know how to use coffee machine
Reviewed by Fayssal who travelled with P&O Ferries on Spirit of France
"Great experience, like always"
Recommended
Reviewed by Georgeta-daniela who travelled with P&O Ferries on Spirit of France
"Nice ferry trip "
Nice and quick trip
Reviewed by Ammar who travelled with P&O Ferries on Spirit of France
"Dover-calais experience"
Excellent service 👍👌
Reviewed by Nabil who travelled with P&O Ferries on Spirit of France
"Pleasant crossing."
Had a great Eggs Benedict breakfast in the Brasserie. Very friendly and competent staff. Recommended.
Reviewed by John who travelled with P&O Ferries on Spirit of France
"Everything alright"
...so I would book again... But in general, on all ferries, I wish for porcelain cups instead of disposable ones...
Reviewed by Sonja who travelled with P&O Ferries on Spirit of France
"Travelling with P&O Ferries"
We’d like to say thank you from our family to P&O Ferries team for their professional service and support on our way to Dover, UK.
Reviewed by Vladimir who travelled with P&O Ferries on Spirit of France
"Great tour"
very enjoyable crossings both ways. took less time than we expected. very well organised by the team. Thanks!
Reviewed by Alan who travelled with P&O Ferries on Spirit of France
"Perfect trip"
We spent our entire trip in the Brasserie, where the staff made us welcome & we had a good breakfast. The loading, the calm trip & unloading were perfect.P & O are the best.
Reviewed by Hugh who travelled with P&O Ferries on Spirit of France
"Friendly and helpful staff and spacious clean room."
Recently travelled with P & O Ferries Calais to Dover and then return on New Year's Day. We opted to go into the Club Lounge. on both trips the organisation of the staff boarding and unloading was excellent. The Club Lounge and the staff there were also excellent, attentive and the area was clean and quiet. The food was good though one or two items on the menu were not available on the return trip.
Reviewed by Ann-marie who travelled with P&O Ferries on Spirit of France
"Ferry trip"
Really good trip would recommend using to others
Reviewed by Sharon who travelled with P&O Ferries on Spirit of France
"Travelling home for Christmas"
We had a most enjoyable ferry ride. The sea was calm, staff very friendly and a well thought out ship. Sad though that there is not so much space to sit out nowadays but that's true for all ferries.
Reviewed by Petrina who travelled with P&O Ferries on Spirit of France
"Thank you"
Able to get on earlier ferries on way there and back - thank you! And ships definitely cleaner than before.
Reviewed by Hervé who travelled with P&O Ferries on Spirit of France
"Great Brasserie"
Very welcoming restaurant staff and excellent food.
Reviewed by John who travelled with P&O Ferries on Spirit of France
"Not recommended "
I had booking to go from Dover to calais before yesterday, on my check in the ferry company told me your booking is wrong ,they said I booked calais Dover. When I ring this people to change it they took £39 . I been travelling to France more than 40 times in last 15 years. I will never use this people again. I made complain but no answer.
Reviewed by Abderrahmane who travelled with P&O Ferries on Spirit of France
"Trip 17/12/2019"
Generally pretty terrible, early morning sailing but still left 30 mins late. Crowded to the point that I could not find a seat. Breakfast was expensive and almost cold, water for tea was warm not boiling. Delays on arrival due to French industrial action. Ship was dirty in canteen and toilets and the whole experience was to be avoided.
Reviewed by Philip who travelled with P&O Ferries on Spirit of France
"Great service"
Great value for money. I had to change the reservation from foot passengers to car passenger, and over the phone it was quick and easy and I even got money back. I booked the flex ticket and Club Lounge access, and we were able to take a Ferry an hour earlier than the one we originally booked as we were early, that was great. The Club Lounge was great, lovely service, clean facilities and so much less hassle because there weren't as many people. All in all, great deal.
Reviewed by Daniel who travelled with P&O Ferries on Spirit of France
"My holiday"
I had a very good chanel crossing with spirit of france, everything was so good inside.
Reviewed by Pie Mboyo who travelled with P&O Ferries on Spirit of France
"Cabin in lacoza"
Friendly staff and plenty of room.
Reviewed by Kevin Ray who travelled with P&O Ferries on Spirit of France
"Pride of France and Canterbury. pride of family trip"
Just a safe fun and thrilling ferry. Completely worry free and excellent facilities. There was one yucky toilet for my son, but otherwise polite friendly and helpful crew.
Reviewed by Ruth Ann who travelled with P&O Ferries on Spirit of France
"Trip to France"
Very good all round weekend away, no complaints, enjoyable trip both ways
Reviewed by Jane who travelled with P&O Ferries on Spirit of France
"cramped"
We were parked so close to each other that everyone found it difficult to get out of our vehicles. We were travelling to our daughters wedding and my wife's dress was soiled in our attempts to move it so she could get out. Wouldn't mind if the ship was packed but it was almost empty on the car deck.
Reviewed by David who travelled with P&O Ferries on Spirit of France
"Like it says on the tin"
Did the job perfectly. Allowed to go early without any charge as they have availability on both ways. Some of communal areas are a bit soulless, but it’s only 90 minutes.
Reviewed by Gareth who travelled with P&O Ferries on Spirit of France
"Good trip"
Very great crew for both trips, specially on returning that we arrived a bit running to catch the last ferry. Great adventure
Reviewed by Daniel who travelled with P&O Ferries on Spirit of France
"trip to france"
good crossing clean and modern ship excellent shopping facilities
Reviewed by David who travelled with P&O Ferries on Spirit of France
"The cheapest, but.."
-It was the cheapest I could find online, but I couldn't enjoy myself onboard. In the seating areas it was full of romanians sleeping everywhere with their feet on the tables, no shoes, the air inside was stinky I have even seen someone in a sleeping bag in front of the lift. The situation was worse towards England. I know this is not the company's fault, but because of this uncomfortable situation I would rather pay more and take the train next time. +The staff is really nice and we liked the duty free shop. Boarding and leaving went smoothly and fast. Toilets were clean.
Reviewed by who travelled with P&O Ferries on Spirit of France
"return trip from calais to dover"
absolutely disgusted with the lack of compassion shown by P and O ticket office at Calais, I phoned on my due date to return and asked if it was possible to get an earlier ferry as my Grandaughter was admitted to hospital with severe breathing difficulties, I was told that if I explained my concern at the port office he would assist if possible, when I arrived at Calais I was informed that I was too early and not possible to get an earlier ferry unless I paid the £60 extra charge, I tried to explain but was told it was company policy to make this extra charge, I was and still am totally disgusted with your attitude, it was not as if the ferry was full/ far from it. I have sailrd with PanO Ferries for more years than I can remember and even used the cruise ships when I travelled to Singapore back in the 60\70s. all in all not a good experience.
Reviewed by Ian who travelled with P&O Ferries on Spirit of France
"happy as before"
easy reservation, complete survey, good pricing
Reviewed by Jacques who travelled with P&O Ferries on Spirit of France
"Fab service, excellent ferries"
Loved the experience from start to finish
Reviewed by Rachel who travelled with P&O Ferries on Spirit of France
"Ferry crossing "
Customer service were helpful as we managed to get in the next crossing, even though we were late.
Reviewed by who travelled with P&O Ferries on Spirit of France
"Bad day for P&O"
The crossing on 27th at 0920 was ok apart from hundreds of very noisy children but the Company cannot be blamed for that. Those teachers? Certainly could have briefed their children and ensured they considered others. On arrival the foot passengers waited and waited but nothing happened the ship was unloaded and still we waited. After more than 30 minutes a Coach arrived to take us to the terminus. No one to lower the ramp appears to be the cause but a lack of info didn't help
Reviewed by who travelled with P&O Ferries on Spirit of France
"Cross the channel"
P & O and the frequency of the crossings work well for most including me, facilities at Dover if you do find you are queued waiting on the next loading are fine - cafe - seating area, toilets etc etc. Same can not be said of Calais whose miserable vending machines and toiletes are best avoided so get there not expecting the same level as Dover. Passport checks do seem to be taking a lot longer now ( possible getting ready for Brexit)? so be aware that you could be in a queue for over 20 mins as we were. On the boat all is fine, motorbikes have to tie them selves down ( Britttany Ferries do this for you P & O...) but its only a few who don't know how to use a ratchet strap. Food offerings good and ready for when you embark, shop has some very good deals on wine no doubt to compete with the supermarkets in Calais but don't knock it! Will be using the same crossing again dependant of the useless bunch in Westminster finalising things but they want us and we want them so lets hope when the overpaid prats are out of the equation real people will sort it all out and we can get on with our lives.
Reviewed by Geoff who travelled with P&O Ferries on Spirit of France
"Excellent"
Fantastic service!
Reviewed by Meldy who travelled with P&O Ferries on Spirit of France
"Average trip"
Ok trip, choice of food limited, staff were particularly courteous and engaging.
Reviewed by who travelled with P&O Ferries on Spirit of France
"Delayed "
Delayed again
Reviewed by John who travelled with P&O Ferries on Spirit of France
"Trip Calais-Dover"
Really nice. Good service, we arrive before of our hour and we take two ship before, very happy.
Reviewed by Maria Jesus who travelled with P&O Ferries on Spirit of France
"Disgusted!! P&O just cancelled my crossing and put me on the next one 1:30 later!!"
P&O just cancelled my crossing and put me on the next one 1:30 later!! In the end I arrived home at 1:30 am instead of just before midnight - totally peeved off with P&O...
Reviewed by who travelled with P&O Ferries on Spirit of France
"Crossing to Calais"
3 day trip to Lille. Fast reliable ferry .hassle free. Great price.
Reviewed by who travelled with P&O Ferries on Spirit of France
"Travelling "
Very good service
Reviewed by Costel who travelled with P&O Ferries on Spirit of France
"Great time "
It was wonderful.We enjoyed ourself it. Ferry was nice and warm . Nice fish and chip though but expensive . I understand it would .
Reviewed by Faisal who travelled with P&O Ferries on Spirit of France
"worst fish & chips ever"
I went to get some food at the cafeteria and I got the worst fish & chips I've ever had. Greasy, flavourless fish, lukewarm spongy chips and plainly disgusting mashed peas. The ferry itself was fine but the food was awful.
Reviewed by who travelled with P&O Ferries on Spirit of France
"Return trip customs concerns"
With 12 plus customs lanes on what one would always assume to be a busy time, we were suprised to only find 3 open, 1 of which appeared to be being used for training a new member of staff. Whilst it is important everyone is trained to a high standard, one would think that this could be done during a quieter period, or at least when there are sufficient other customs team available to process the number of travellers. 55 minutes to travel the 400 odd yards from the 1st set of customs booths to the last prior to the P&O booth is a bit much. Having said that, P&O are not I believe responsible for manning the customs checks but nevertheless put us on board the very next ferry with no questions asked. Customs 0. P&O Ferries 1. Blinding.
Reviewed by Dave who travelled with P&O Ferries on Spirit of France
"P & O Ferry to France"
Really easy journey ...return trip was a few mins late but no biggy ! Bit choppy but comfortable ...good duty free shop! Boarding simply and quick as was departure . Overall a pleasant journey
Reviewed by Kevin who travelled with P&O Ferries on Spirit of France
"Dover to Calais return"
Everything was good
Reviewed by who travelled with P&O Ferries on Spirit of France
"Wrong information "
P&O mistakenly sent out an email advising all ferries on the return journey were delayed up to 4 plus hours due to bad weather. That email was an error meant for Saturday not Sunday. I therefor booked a last minute euro tunnel return at my expense.
Reviewed by Marjorie who travelled with P&O Ferries on Spirit of France
"Nice and easy"
Ship on time. Swift loading and unloading. Lots of room on ship. Good price. Overall a pleasant experience.
Reviewed by who travelled with P&O Ferries on Spirit of France
"Loved it!!"
Really enjoyed my trip and there was no delays and everything was straight forward.
Reviewed by Tiago who travelled with P&O Ferries on Spirit of France
"Ferry was great, shame direct ferries isn’t!"
Booked a last minute trip to France through direct ferries, Yes the prices looked great, Yes you can compare all the sailings at once and yes it’s pretty straight forward to use. But I don’t expect to receive my confirmation email with completely different sailing times to the ones I had selected, and when I called up to find out why this was, the blame was being put down to me and my so called incompetence! Absolutely rude! Travelling back to Calais we ended up getting caught with traffic from a accident, called up to see if we could change the time of out return journey - full well knowing we would have to pay which wasn’t a issue! I was put on hold for longer than I atcually spoke to someone, and was advised I wasn’t able to change due to the “ticket deal” I had paid for, the one I wasn’t aware of, and wasn’t stated on the confirmation! Overall wouldn’t used direct ferries ever again! Book direct with Ferry companies, so much easier! P&O themselves couldn’t have done more for us, the ships were lovely and the staff went above and beyond!
Reviewed by Emma who travelled with P&O Ferries on Spirit of France
"Flexible P&O"
We were a little early for ferry out & return. P&O offered us an earlier sailing st no extra cost. Thank you
Reviewed by Stefan who travelled with P&O Ferries on Spirit of France
"Priority boarding is no priority, "
I expected to board with priorities as I paid for I was the first in lane 345 In lane next to me where mobile homes and other cars. They could board before me? Staff on board noticed me having a star and complained but the answer was’ there are no more then 20 cars in front of him’
Reviewed by Edwin who travelled with P&O Ferries on Spirit of France
"Comfort and Service as we cross the Channel"
Check in and customs straightforward and quick. Club Lounge - great service and reasonable food if you need a bite to eat. Enjoyed the complimentary champers, tea, coffee etc and Sunday papers on the way home. Would definitely travel again with P and O - the only downside - the appalling state of the motorway network when we got home - what a contrast to travel in France. Constant speed restrictions, jams, roadworks and contraflows all the way from Dover to west of Reading made the homeward journey a real pain and make us wonder if we will fly and rent a car next time.
Reviewed by Stephen who travelled with P&O Ferries on Spirit of France
"Hassle free crossing "
After arriving early we were immediately offered an earlier ferry at no extra cost, so happily took it. The crossing process involved driving straight onto the main deck, which was very close to the door for the upper decks. Whilst once at our destination we were straight off and quickly on with your journey. When using the upper decks I found them to be tidy and clean, with sufficient seating for everyone both inside and out. I didn’t eat I’m afraid, so can’t comment on the food. Good value for money overall.
Reviewed by who travelled with P&O Ferries on Spirit of France
"Delayed but nice to travel by sea."
Staff were helpful , toilets not clean , food not always available ie sandwiches. My ferry was delayed so I missed my train so became a longer journey than necessary. But still nice to sit on sundeck and travel by sea.
Reviewed by Charlotte who travelled with P&O Ferries on Spirit of France
"Communicating amendments to the ferry company providing the actual service was a problem"
I booked a flexi fare via Direct Ferries for my wife and myself, Dover-Calais-Dover. It became necessary to amend. Long waits on the phone to add my extra passengers. Confirmation received from Direct Ferries. Four days before departure I received an email "confirmation" from P&O naming my wife and myself but not the other passengers. I called Direct Ferries, long wait again, and was told that I should contact P&O myself if concerned. Thus we arrived at Dover and my additional passengers were queried but allowed on. Thus our anxiety was allayed but not due to assistance from Direct Ferries. Next time I may well book direct with the ferry company rather than via an agent, the price was not greatly different and we would have been dealing with only our principal service provider.
Reviewed by John who travelled with P&O Ferries on Spirit of France
"Could do better"
All fine apart from 1 Food warm not hot 2 Almost impossible to hear the announcements throughout a great deal of the ship. including the safety advice. 3 Televisions did not have any films to watch and were a complete waste of time. 3
Reviewed by Allan who travelled with P&O Ferries on Spirit of France
"Helpful staff"
Staff always pleasant and helpful. Boat dirty particularly toilets that are getting worse each trip we take.
Reviewed by who travelled with P&O Ferries on Spirit of France
"Great journey "
The whole ferry experiences was better than expected. Last time I travelled across the Channel by ferry, I was only 11. Will definitely travel this way again.
Reviewed by Martin who travelled with P&O Ferries on Spirit of France
"Good first time experience "
Travelled this route for the first time in 20 years or so. The car check in was easy, staff polite and friendly, even at the unfriendly hour of 3.30 am. We left exactly on time. The boar wasn't full so the process at Calais was quick too. Would use this particular route and time again. 5 stars all round
Reviewed by Norman who travelled with P&O Ferries on Spirit of France
"Holiday "
Very good
Reviewed by Antonio who travelled with P&O Ferries on Spirit of France
"As always "
Good crossover as always
Reviewed by Mihai who travelled with P&O Ferries on Spirit of France
"Not very happy"
We went to the food court. Food was very bad and really expensive, it’s a shame! After travelling 2000km I had to give my 2 kids very oily fish and chips and a burnt burger.
Reviewed by Silviu who travelled with P&O Ferries on Spirit of France
"Booking "
Booking very easy done on phone no problems
Reviewed by Michael who travelled with P&O Ferries on Spirit of France
"Disgraceful"
Took over an hour to check in for no apparent reason. So missed ferry through no fault of our own. Hence overcrowded ferry. Confusion everywhere. No one seemed to have a clue what was going on. Terrible end to a wonderful holiday.
Reviewed by Grant who travelled with P&O Ferries on Spirit of France
"P&O ferries Calais to Dover "
We love P&O Direct ferries ⛴ you can travel with peace of mind. Reliable, comfortable and clean.
Reviewed by Mehmet who travelled with P&O Ferries on Spirit of France
"Watch who you book with"
Booked through direct ferries. When I had to change the booking was ripped off when there was a computer problem money taken booking not changed Telephoning could take over 1 hour before they answer costs more money BOOK DIRECT with P&O
Reviewed by Tony Caiger who travelled with P&O Ferries on Spirit of France
"Very disappointing at the end of a very long drive"
We were booked on the 9.55pm P&O crossing from Calais to Dover on 31st August 2019. We had paid extra for access to the lounge on board We drove 9 hours+ to reach the port at 8.45pm. There, we found long, slow moving queues through UK passport control. Once through passport control, vehicles had to shuffle (with difficulty) into correct check-in lines for either P&O or DFDS Seaways. Again, these were very slow moving lines. By the time we reached the check in desk, the departure time for our ferry had been and gone. At the desk, there was no explanation or apology for the extreme delay. We were simply told that the earliest ferry we would be put on was the 11.35pm which was delayed to 11.50pm. We were also advised that there was no lounge facility on the ferry and that no refund would be possible on the ferry. No discount, voucher or apology was offered. I find it fairly appalling that, on a clear, calm, fair-weather day, P&O, the Port of Calais and the UK border force could not, between them, enable customers who had booked and paid for a crossing and arrived at the agreed time, to board that ferry. It is particularly disappointing that P&O could not offer some sort of recompense on the spot. The actual ferry experience was very poor with limited service in the snack bars, shop and restaurants leading to long queues (AGAIN!) and passengers forced to lay in corners and corridors because there appear to be fewer seats than are required when the car decks are full. The final weekend of the UK s summer holiday are always going to busy so there can't be any excuse for P&O, the Port of Calais and the Border Force not to have contingencies in place.
Reviewed by Simeon who travelled with P&O Ferries on Spirit of France
"Very Good"
First time in decades I've travelled from Dover and I was surprised how good this crossing was. Well managed, comfortable sailing with good facilities. Not much choice in the shop though compared to Brittany Ferries which is a much longer crossing of course. All in all, I recommend this route with P&O Ferries. After we checked in on our return journey, it was chaos! The motorhome wouldn't fit at the end of the lane we were given sticking out on the road in the way of lorries. We had to walk to the top of the lane and ask passengers to move up as huge gaps were left between vehicles. A warden is appointed on the boat, you need one on the lanes.
Reviewed by who travelled with P&O Ferries on Spirit of France
"Holiday "
Very good
Reviewed by Sabah who travelled with P&O Ferries on Spirit of France
"Easy journey and helpful staff"
Wife and I had a pleasant journey on both ways. From check in to disembarking, all straightforward with no issues despite a short delay on the journey back The only part of the journey that was a let down is in fact the behaviour of inconsiderate passengers who were lying down and stretching themselves on seats and sofas to sleep, thus reducing the seats available for the more educated people.
Reviewed by Roberto who travelled with P&O Ferries on Spirit of France
"Si di free???? Nooooo"
It was written that Wi-Fi was free but no !!!! It doesn't seem right to write like that when it isn't. Thank you
Reviewed by Elisabetta who travelled with P&O Ferries on Spirit of France
"Wi-Fi free????? No!!!!"
It was written when i but the tickets that Wi-Fi was free but no !!!! It doesn't seem right to write like that when it isn't. Thank you
Reviewed by Elisabetta who travelled with P&O Ferries on Spirit of France
"Very good."
Very fast check in. Nice staff. Little bit cold AC.
Reviewed by Agata who travelled with P&O Ferries on Spirit of France
"Good Ship Lollipop "
Due to a road accident on the M11 causing a log traffic jam, we were delayed on our outward journey and missed our ferry. I telephoned the port and they kindly put us on the next available ferry. Very efficient, the only downside was it cost a additional £35. Hey ho, good start to holiday! On the return journey we arrived late at night for a ferry early next morning. We were offered a night ferry at a cost which we decided to accept. €65 extra. But this time it WAS our choice. Great facilities, good crossing, helpful staff. And so hot we treated ourself to a lollipop!
Reviewed by David who travelled with P&O Ferries on Spirit of France
"Efficient and on time"
Excellent crossing which was on time and without hassle
Reviewed by Edward who travelled with P&O Ferries on Spirit of France
"France"
Please, the ship etc is all great, but the food really is terrible... really awful and no reason!!!
Reviewed by who travelled with P&O Ferries on Spirit of France
"Direct Ferries"
The two crossings were handled professionally and trouble free. Loading and disemberkation, no problem. Calais to Dover was delayed but explained. No negative feelings.
Reviewed by Francis who travelled with P&O Ferries on Spirit of France
"French trip with family"
Came out in pride of Kent all good except for breakfast which was frantic long queue and very limited serving space. Spirit seems tired but adequate boarding & disembarkation very slow due to volume of traffic ? Ships did the job.
Reviewed by Victoria who travelled with P&O Ferries on Spirit of France
"Delays "
Ferry out was delayed due to poor weather - understandable and completely uncontrollable. Ferry back was also delayed - no apparent reason, certainly not weather, hugely inconvenient. On board is perfectly fine for 90 mins - we don’t use the food outlets apart from the odd drink or snack. The kids like the ferry but honestly I think I’d go tunnel next time.
Reviewed by who travelled with P&O Ferries on Spirit of France
"All good!"
Come sempre viaggiare con P&O si è rivelato comodo e conveniente. Le navi sono spaziose, il personale gentile e preparato. La nave è arrivata in tempo. Tutto perfetto!
Reviewed by David who travelled with P&O Ferries on Spirit of France
"Recommend Flexi ticket and P+O"
Highly recommend using P+O ferries and buying a Flexi ticket. Due to forecast adverse weather conditions on the day we were due to travel,(Sat 1Oth August) we were quickly and easily able to swap our booked ferry crossing to the day earlier, and on arriving at Dover slightly earlier than our crossing time, were offered to travel on the earlier ferry, both outbound and return journey's. Great service. Thank you.
Reviewed by who travelled with P&O Ferries on Spirit of France
"Excellent "
Very good
Reviewed by Harinderpal who travelled with P&O Ferries on Spirit of France
"Not helpful "
As i went to france, i broke down in paris. I called p&o to change my crossing date to the next day due to car being fixed... P&O asked me to pay £100 just to change the day to the next.... I looked around online and managed to have a crossing with euro tunnel for £100.... P&O is useless and unhelpful to their customers.
Reviewed by Yves who travelled with P&O Ferries on Spirit of France
"Great experience "
Very helpful and professional staff and also very friendly and understandable operator Thx
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