eurotunnel_le_shuttle

Le Shuttle

736 Reviews

Operated by Eurotunnel on the Folkestone Calais route

The Eurotunnel car train service runs between Folkestone and Calais via the channel tunnel in just 35 minutes. Once onboard passengers stay with their vehicle throughout the channel tunnel crossing in bright, air-conditioned carriages. You can sit back and relax, or get out and stretch your legs.

Pre-boarding at both ends there's plenty to do at the Eurotunnel terminal with a selection of shops, fast food restaurants and bars.

Please Note: Whilst we have taken great care in making our Le Shuttle guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification.

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Onboard Le Shuttle

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Le Shuttle Reviews

4.2
out of 5

98% of our customers recommended this ship

  • General:4.2
  • Staff:4.5
  • Catering:3.4
  • Punctuality:4.5
  • Cleanliness:4.3

  • "Cars with wide tyres/alloys watch out"

    All in all a very pleasant and quick ride. But being my first time I did not know how narrow the cab is. My car has bigger and wider alloys which got damaged. For that reason I would recommend cars that are modified in the same way request the bottom cab where bigger vehicles usually go. My car is a c class with pokey rims and if I use the Eurotunnel again I will be asking to be put with larger vehicles on the bottom cab.

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    Reviewed by Foquerul who travelled with Eurotunnel on Le Shuttle

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  • "Difficulty changing a booking"

    I previously entered a review where I complained that DF would not allow me to change a booking less that 24 hours before the time booked, even though Eurotunnel were happy to do so. You replied saying it was possible to change the booking up the scheduled time. You are mistaken. I tried to make the change, but got a pop-up saying I could not change the booking as it was less than 24 hours before the time booked. Fortunatley Eurotunnel could make the change for me. I would stress that the change was not due to our capriciousness, but due to the fact that we were advised the evening before not to drive in the south of England on Feb 18 due to gales. Please note that replies below refer to Eurotunnel and not to DF. DF would get a significantly poorer review.

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    Reviewed by Keith who travelled with Eurotunnel on Le Shuttle

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  • "En route to Italian Alps"

    An efficient and speedy journey. We must have missed submitting some passenger data when booking online and so had to attend an office in the shopping complex. Just as well we were early . This requirement Could be made clearer during the booking process.  Also a very strange and confusing route to the trains winding through the parking area. Not sure why it is like this.,overall a great way to cross the Channel 

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    Reviewed by Ian who travelled with Eurotunnel on Le Shuttle

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  • "Good service "

    Fortunately everything was working at the tunnel so we were loaded earlier than our booking. Very pleasant staff who were all helpful and polite.

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    Reviewed by Elwyn who travelled with Eurotunnel on Le Shuttle

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  • "Easy efficient crossing "

    Straightforward efficient checking, swift crossing and able to select earlier train. Excellent all round

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    Reviewed by Robert who travelled with Eurotunnel on Le Shuttle

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  • "Perfect service "

    Great experience. Easy and quick trip. Thank you very much. Happy customer. I would highly recommend .

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    Reviewed by Beata who travelled with Eurotunnel on Le Shuttle

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  • "Entire satisfaction "

    I am really satisfy to travel with eurotunnel shuttle for there ponctuelity.service

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    Reviewed by Iqbal who travelled with Eurotunnel on Le Shuttle

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  • "Excellent trip…both ways"

    Staff, even in these difficult times, so very helpful and smiley, can’t thank them enough, especially in pet control ! Quick, efficient service…highly recommend

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    Reviewed by Steve and Sue who travelled with Eurotunnel on Le Shuttle

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  • "Perfect"

    Great customer service, really easy to use for first time traveler.

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    Reviewed by Jakub who travelled with Eurotunnel on Le Shuttle

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  • "A quick and convenient trip"

    I have traveled the channel many times over the years but this was only my 2nd time using the Eurotunnel and it has left me very impressed indeed. The check-in process is very smooth, there are hourly departures and the 35 minute crossing time almost seems to include the time to disembark on arrival - it is all very quick indeed. I've always enjoyed the charm of a ferry crossing and to roam around on deck with the family but if time is a factor then you simply can't beat the Eurotunnel.

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    Reviewed by MJ who travelled with Eurotunnel on Le Shuttle

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  • "would recommend"

    direct ferries very good, pity eurotunnel chack in is very difficult, would book again with direct ferries . have used them a number of times lately and very good prices.

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    Reviewed by Norman who travelled with Eurotunnel on Le Shuttle

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  • "Thanks"

    Thanks for getting us home in this trying time. If it was not for the Eurotunnel we'd be stuck in France.

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    Reviewed by Stephen who travelled with Eurotunnel on Le Shuttle

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  • "Amazing, thank you"

    Sorry, I am only allowed to give 5 stars. We were in Spain during the coronavirus. Our ferry crossing from Santander was cancelled. I booked a crossing with you for Wednesday evening. I drove 1,100 miles in three days and arrived on the Sunday three days early. Somehow, you managed to find space for our 7m motorhome on the very next train. Your staff smiled as they helped us. Their calm, pleasant attitude was very much appreciated by my wife and myself. 35 minutes after the train starting off, we were back safe in the UK. Thank you once again

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    Reviewed by Jeffrey who travelled with Eurotunnel on Le Shuttle

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  • "good service "

    Great service as always from Eurotunnel particularly welcome after driving 2000 miles in 2 days from the south of Spain in time to be home for the great Coronavirus lockdown.

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    Reviewed by Paul who travelled with Eurotunnel on Le Shuttle

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  • "Traveling with my dog "

    I was unable to add my dog to the booking on direct ferries website and was very worried about it but the most wonderful people at pet control told me not to worry: they checked my dog’s passport (vet’s proof of anti-helminthic treatment) and chip, added him to the booking and explained that I could go straight to check-in and pay extra there-so I did. Very easy. We went through pet control at Eurotunnel several times through our travel and all the time they were most helpful and friendly. Thank you.

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    Reviewed by Olga who travelled with Eurotunnel on Le Shuttle

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  • "Good service"

    I managed to get on an early train but it's not very busy at the moment understandably! Yes would recommend as the fastest way to take you vehicle. Staff efficient and friendly.

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    Reviewed by Anonymous who travelled with Eurotunnel on Le Shuttle

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  • "Euro tunnel "

    Euro tunnel - all over satisfied

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    Reviewed by Janis who travelled with Eurotunnel on Le Shuttle

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  • "Excellent"

    Very impressed with the service we received on this trip. I appreciate that we’ve travelled during a quiet time, but nonetheless, it was very efficient for both our journeys. On our return, we were back in the UK within an hour from arriving at Le Shuttle.

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    Reviewed by Charles who travelled with Eurotunnel on Le Shuttle

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  • "Better than flying"

    Despite having to travel from Germany and heavy traffic, this was the best option for me and my pet. Great pet reception and facilities. (I can’t comment on catering.)

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    Reviewed by Yvonne who travelled with Eurotunnel on Le Shuttle

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  • "good experience"

    Booking was easy and crossing on Eurotunnel was smooth, we arrived 45 mins early and mnaaged to get on earlier train.

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    Reviewed by Trupti who travelled with Eurotunnel on Le Shuttle

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