Steam Packet reviews
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"Liverpool - IOM"
Reviewed 25 October 2013 by Sharon
Ship was clean and comfortable and on time. Staff were polite. Very expensive to eat and drink on board and quality of the food was poor. I think this should be addressed especially as you are not allowed to bring your own onboard. Stairs used for boarding were very steep and my elderly nan did struggle. We later discovered there is a lift but this was not mentioned to us, at least we know for next time!
'Sharon' travelled with Steam Packet, Liverpool Douglas on Manannan
Reviewed 30 September 2013 by Brian
This was the cheapest was of getting two people to the IOM and have the added benefit of your own car at the other side.(As opposed to flying, airport parking and a hire car)
The craft left slightly early each way and arrived well ahead of time.
The food on board was good, if somewhat pricey.
Getting on and off was both quick and easy.
I have used this service before and will again.
'Brian' travelled with Steam Packet, Liverpool Douglas on Manannan
"Liverpool to IOM seacat crossing"
Reviewed 21 September 2013 by Gerald
Can't fault the service, both out and back. The ferry departed as soon as loading was complete and the crossing was quicker than advertised. The only problem is finding the ferry terminal in Liverpool. From the M62 we followed the ferry signs which took us on the ring road. However as we neared the docks, there were two signs pointing in opposite directions and of course we took the wrong one and ended up at the wrong terminal. Even when we headed to the right terminal we had trouble finding it as the direction signs are terrible. Useful information for anyone using this service, the terminal is right next to the Liver building.
'Gerald' travelled with Steam Packet, Liverpool Douglas
Reviewed 20 September 2013 by Malcolm
Excellent customer service by this company. Had to alter original booking because of illness. No problem in choosing an alternative date. Crew - particularly on the car decks - extremely helpful and courteous with a disabled member of our party.
'Malcolm' travelled with Steam Packet, Liverpool Douglas on Manannan
Reviewed 03 September 2013 by Robert Humphris
We arrived at Liverpool to travel to the Isle of Man on the Steam Packet fast cat,we are disabled and the service from the start was very good escorting us to the lift so that we had no steps to climb.we arrived in Douglas and the same service was available.
On our return to Liverpool the service was still very good with the lift and disabled transport being on tap,the only problem that we encountered after collecting our cases was the steep slope up to the parking area which we found very hard work,hopefully if we travel on the ferry again this can be remedied.
'Robert Humphris' travelled with Steam Packet, Liverpool Douglas on Manannan