"Terrible booking platform, not helpful at all! "
When booking initially, I tried to book 3 or 4 times but the website kept freezing and I had to restart the booking process, I eventually managed to get the booking confirmed, however, when I got to Dover, I was told that my booking had already passed and then had to pay an additional £60.00 to board the ferry. When the website crashed it must have reset the dates (My fault for not checking). I was told that I could amend my return booking for free as it was 24 hours before departure. I did this immediately with the help of a member of staff, only to find out at Calais on my return that AGAIN the website had froze and not confirmed my changes, I was left having to pay another additional £60.00 just to get home. I had explained what happened, but nobody wanted to know, they could see we had tickets, they had space on the ferry but nobody offered any solution besides taking more money. In total it has cost me almost £300.00 in ferry fees! Really disappointing!
Reviewed by Harry who travelled with P&O Ferries on Spirit of Britain