This ship is no longer operated by P&O Ferries.
This guide is applicable only for when the ship was operated by P&O Ferries and this information should not be used as a guide for the ships current or future operations:The P&O Ferries Pride of Kent ferry lets you experience a little luxury on your trip across the channel. Onboard you will find a food court, bar and cafe, a shop, brasserie, games room, family lounge, children's play area, bureau de change and an exclusive club lounge.
There are no passenger cabins onboard however seating is available in the club class lounge. Pre-book to enjoy a touch of luxury during your channel crossing including a complimentary glass of champagne, tea, coffee, soft drinks and newspapers – all served by friendly stewards.
There's a choice of bars and restaurants to suit all tastes and pockets on the Pride of Kent. The Food Court serves exciting cuisine from around the world while the brasserie offers the highest quality food and wine served directly to your table. The onboard coffee shops serve a selection of light snacks and pastries as well as a wide range of hot and cold drinks.
Head to the Bar for a fun and lively atmosphere or to socialise whilst enjoying a drink. For those travelling with children there's family lounge which features comfortable seating with a bar, light snacks, tea, coffee and soft drinks on offer.
There are some great bargains to be had in the onboard shops with literally hundreds of products considerably cheaper than you can find anywhere on the high street.
You’ll also find wifi, video games arcade, commission free bureau de change and an ATM machine.
Children are well catered for onboard with a variety of activities, including play areas and quieter spots for watching videos. If you are planning to eat onboard, the Pride of Kent restaurants offer great value for kids. During the summer months you will usually find children's entertainers onboard too.
If notified or requested staff will meet and assist customers with wheelchairs on the vehicle deck. All shopping, dining and seating areas are wheelchair friendly.
Please Note: Whilst we have taken great care in making our Pride of Kent guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.
62% of our customers recommended this ship
"Dover to Calais "
Excellent service quick, Comfortable, punctual. Overall a good service
Reviewed by Rodney who travelled with P&O Ferries on Pride of Kent
"Visiting our son who works and lives in England"
We are always pleased to sail with Directferries .Thank you for the service
Reviewed by Gilles who travelled with P&O Ferries on Pride of Kent
"Trips with P&Q Ferrys "
Was quick and easy to use.
Reviewed by Robert who travelled with P&O Ferries on Pride of Kent
"Trip to Amsterdam"
Arrival & Boarding the Ferry at Dover and Calais was painless and efficient. Disappointed, that the meal facilities on board has been reduced to prepacked offerings, especially when I was looking forward to a cooked brunch to sustain me on my Drive to Amsterdam.
Reviewed by William who travelled with P&O Ferries on Pride of Kent
"Disappointed "
The price has been double if you book the ferry on the day of the crossing,
Reviewed by Vlassios who travelled with P&O Ferries on Pride of Kent
"All good "
Professional and punctual. Would recommend
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Great way to travel"
No problems
Reviewed by Martin who travelled with P&O Ferries on Pride of Kent
"Should have gone with Irish Ferries"
Left on time but docked 40 minutes late. Bars shut and toilets were very smelly. First on and last off 🤷🏼. Not the greatest experience
Reviewed by John who travelled with P&O Ferries on Pride of Kent
"Fast & efficient"
Relatively quick check-in and professionell service
Reviewed by Michael who travelled with P&O Ferries on Pride of Kent
"P&O Dover to Calais"
Although we missed our ferry due to mechanical breakdown, P&O obligingly allowed me to catch the next boat. Very pleased with the service afforded and on board.
Reviewed by Philip who travelled with P&O Ferries on Pride of Kent
"Excellent "
Great trip , food good , helpful staff
Reviewed by Alan who travelled with P&O Ferries on Pride of Kent
"Delay Problems"
DFPA152113712 We booked on the 22.05 Calais to Dover 19th September, which was postponed till 00.10. But it did not leave until 01.30, so we think P&O should offer compensation as it has affected business and private arrangements for us in the UK on 20th. Direct Ferries handled the booking and amendments in an exemplary fashion. Could you please pass on the comments above to P&O. Thanks!
Reviewed by Paul who travelled with P&O Ferries on Pride of Kent
"Nice and safe"
Pride of Kent was the perfect ship for our family of 5. I found it safer for kids, even on the deck as it had windows instead of rails around the deck so kids could look at the view safe. It was clean, plenty of spaces to rest, like chairs and sofas. Catering staff friendly and helpful. Toilets clean. I'd travel again and recommend.
Reviewed by Elisabeta Dumbrava who travelled with P&O Ferries on Pride of Kent
"P&0 trip"
Great trip,everything lovely
Reviewed by Stephen who travelled with P&O Ferries on Pride of Kent
"Fishing"
Brilliant trip
Reviewed by Mark who travelled with P&O Ferries on Pride of Kent
"Trip on P & O Ferries"
Excellent trip, no queue's as previously reported.
Reviewed by David who travelled with P&O Ferries on Pride of Kent
"Ferry "
Good service
Reviewed by Fitim who travelled with P&O Ferries on Pride of Kent
"Crossing"
Very gd but more improved since I last crossed
Reviewed by Jared who travelled with P&O Ferries on Pride of Kent
"Pet Lounge Was Brilliant"
Me and Tobi were both pleasantly surprised that there was a dedicated area for travellers with pets. Amazing. I will always use this. Itfeels inhumane to otherwise leave your doggo in the car for the duration of the journey. For the same reasons why ppl are not allowed to stay in the cars.
Reviewed by Ines who travelled with P&O Ferries on Pride of Kent
"Lovely "
Nice trip
Reviewed by Kreshnik who travelled with P&O Ferries on Pride of Kent
"Great trip "
Thank you for providing vegan options — something Irish ferries didn’t do and when we enquired, we were told simply ‘potatoes’ and the crisps were pointed at. The toilets were much better on board too
Reviewed by Chantelle who travelled with P&O Ferries on Pride of Kent
"19 August 2022"
Port of Calais was more bigger than I imagined; some of the signage was a little confusing; wouldn't have wanted to turn up in the dark. Ferry looked a little "tired" and food experience was very limited, (although for a 90 minute crossing I guess it was enough).
Reviewed by David who travelled with P&O Ferries on Pride of Kent
"Lack of seating spaces"
Not great
Reviewed by Marjancho who travelled with P&O Ferries on Pride of Kent
"First time on p&o ferry and last time..."
Booked for 1:30 arrived 30 minutes before departure and without any explanation we've been hold in place together with another unpatient 500 cars till 5:30 am for next ferry which made the trip very uncomfortable. No one offered any explanation. Staff on the ferry were polite and quite clean .
Reviewed by Cornel Ionut who travelled with P&O Ferries on Pride of Kent
"worst travelling experience ever!"
We had first to queue 3 hours before boarding. Ok it was a busy day but most people in the queue had their boat for past 9 pm when our was 6:40 pm! Of course we missed our boat. Not a single staff to help with traffic while waiting in the car! 3 hours in heat, some elderly people would benefit from having water or health check support. On the boat not seat would hold your head to relax. only seats to encourage bying food. Not drinking water available only 3.05 Euro bottes sold. Will go back to Eurotunnel even bit more expensive
Reviewed by Jerzy who travelled with P&O Ferries on Pride of Kent
"I am not happy"
I am not happy your service
Reviewed by Sukirtharan who travelled with P&O Ferries on Pride of Kent
"Everything was fine!"
The travel was enjoyable especially we liked the pet lounge. The food was good as well. Unfortunately the ship run late.
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Horrendous wait "
At calais we waited 3 hours to get through the checks. And after 3 checks we were then put through an explosives check and then when we got back to UK another check. Not once did anyone say 'hi' or 'sorry for the wait today'. We got to calais luckily 3 hours before our time and were planning to have some lunch etc but this didn't happen. Had we planned to arrive the 90mins before as we were told to, we'd have missed our boat and probably the one afterwards. This being said the boat was nice and clean, good facilities and easy disembark but was marred by the situation at calais.
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Terrible service "
It was bank holiday weekend which is understandable but we arrived for our ferry with 30 mins to spare not knowing we had to be an hour early, we were told we missed out ferry by 5 mins at the check in, the next ferry we were meant to board was also delayed by another 30 mins. Then we made sure we got back in time for our return ferry just to be told there was no space on that ferry and we had to wait another 2 hours again. We had people who needed to get back for a certain time, therefore we expect to go for the times we booked.
Reviewed by Thanushika who travelled with P&O Ferries on Pride of Kent
"Good value and efficient service"
Good value for money although I booked last minute. Efficient service.
Reviewed by Angel who travelled with P&O Ferries on Pride of Kent
"Crossing to Calais"
Excellent.
Reviewed by Martin who travelled with P&O Ferries on Pride of Kent
"Friendly staff"
I was really happy to have travelled with P&O this time and pleasantly surprised with the incredibly friendly staff.
Reviewed by Fabrice who travelled with P&O Ferries on Pride of Kent
"Travel by ferry "
Amazing my kids enjoyed the magic Show.
Reviewed by Krishna who travelled with P&O Ferries on Pride of Kent
"Disappointed "
Only sandwiches or fish and chips on bord! Old ships
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Very poor service "
We purchased ticket for 1.30 am ship, but sett off 5.00 am
Reviewed by Memhet who travelled with P&O Ferries on Pride of Kent
"Shambolic"
Having now sat on the Calais terminal for 6 hours and still at least 2 hours from the UK passport booths, I can only say ‘never again’. Disgraceful service from start to finish. The problem appears to be British border control being absolutely petty and vindictive. I personally would sack every last one of them. How the hell they sleep at night is beyond me. It must be rewarding making elderly and frail passengers, as well as babies and toddlers spend hour upon hour sat in 30 degree heat! So impressed with them!
Reviewed by Ian who travelled with P&O Ferries on Pride of Kent
"Delayed by 9 1/2 hours "
Delays at the border were ridiculous. No communication between P&O and customers. No access to food or water for the majority of the wait. After arriving at 7.30pm, food and water was finally brought to people at 3.30am. Unacceptable, particularly for young children.
Reviewed by who travelled with P&O Ferries on Pride of Kent
"France 2022"
Our ferry trip out from Dover to Calais was good and problem free; however on the return from Calais to Dover the was a massive delay (8 hours!) due to UK Border Control as only 4 staff available to check passports; it completely ruined the end of our holiday as we did not get home till 4.30am. The knock on effect of that was two of our children could not play in their football matches the following day. This is nothing to do with P & O and we were grateful for the food and drnks that were available when we finally boarded the ferry at 1am having originally arrived at 4.15pm for our sailing.
Reviewed by Benjamin who travelled with P&O Ferries on Pride of Kent
"Calais trip"
Fantastic service
Reviewed by Mohammad Israr who travelled with P&O Ferries on Pride of Kent
"2 hour delay"
We were over an hour early to the ferry and due to lack of staff - not all the booths were open, we missed our ferry and had to wait an extra 2 hours!! Terrible. I will never use this service again. Wish I had used the tunnel as I normally do!
Reviewed by Eric who travelled with P&O Ferries on Pride of Kent
"Well done "
Excellent
Reviewed by Sergiu who travelled with P&O Ferries on Pride of Kent
"Nice trip"
Beautiful on sea
Reviewed by Kouadio who travelled with P&O Ferries on Pride of Kent
"good and bad"
Our out going crossing was good on a nice ship but the return journey was poor the ship is dated and in poor condition and the last straw was being confronted with raw sewage flowing out of the toilets around the deck therefore couldn't
Reviewed by Edmond who travelled with P&O Ferries on Pride of Kent
"Great "
Great
Reviewed by Sergio who travelled with P&O Ferries on Pride of Kent
"Horrible Check In"
This is probably the longest delay I've had with any of the companies ferrying between France and The UK. For the past 20+ years, never before have I met with this treatment. Not only was the P&O checking process slow, it was basically unnecessary as they were also acting as a border official checking passports/IDs which meant you have to be checked three times. The annoying part was it took the lady at the counter almost half an hour to check my ID card with the excuse that my ID couldn't be scanned which i know is incorrect as I have never used my passport when crossing by ferry and it has always been scanned before, just the same way it worked when I got to the French and British border officials.
Reviewed by Mohammed who travelled with P&O Ferries on Pride of Kent
"A bit expensive "
A bit expensive
Reviewed by Mohammad who travelled with P&O Ferries on Pride of Kent
"Helpful and easy "
I recommend to other people to used D/F
Reviewed by Mohammed who travelled with P&O Ferries on Pride of Kent
"P & O Dover-Calais"
Very disappointing. The crossing from Dover - Calais was better than our return trip. There were no hot meals and any food bought on our return trip was inedible. The breakfast on the way to France was ok. Toilets clean. Duty Free ok and staff tried to be helpful. Unfortunately after using P&O for several years we wouldn’t travel with them again.
Reviewed by Keith who travelled with P&O Ferries on Pride of Kent
"prefecte "
it was very good
Reviewed by Vitor who travelled with P&O Ferries on Pride of Kent
"Dover to Calais return."
Easy and stress free crossings. Thank you.
Reviewed by Dale who travelled with P&O Ferries on Pride of Kent
"Return trip from Dover to Calais"
Outbound & return
Reviewed by Kristian who travelled with P&O Ferries on Pride of Kent
"P&O from Calais to UK"
A stress free experience. Only gripe is the lack of signage after U.K. Border Control to P&O docking berth. It’s easy to go the wrong way at the welcoming roundabout.
Reviewed by Douglas who travelled with P&O Ferries on Pride of Kent
"Experience "
Nice and food was lovely
Reviewed by Sarah who travelled with P&O Ferries on Pride of Kent
"Perfect sailing ⛵️ "
Was worried about sailing due to all what went on with p&o and then 6 hour delays. But luckily for me and my family everything was absolutely perfect the whole journey was perfect I honestly can't fault anything I recommend P&O 100%
Reviewed by Mark who travelled with P&O Ferries on Pride of Kent
"Inexperienced staff"
Inexperienced staff, poor English language skills, many staff still in training mode, non smiling, very poor communication skills.
Reviewed by Jhan who travelled with P&O Ferries on Pride of Kent
"Calais -Dover "
Everything was good, though very different in The Club Lounge. Self service was not what l was expecting! Also the windows were filthy which obviously obscured the view, one o the reasons for using the Club Lounge !!!
Reviewed by Richard who travelled with P&O Ferries on Pride of Kent
"A good and efficient service"
The service from Direct Ferries was good, and quick and easy to book. However, when I asked about whether there would be a delay due to the high volume of passengers attempting to get to/from France, the answer back from an agent wasn't at all related to the question. Otherwise, all ok.
Reviewed by Jamie who travelled with P&O Ferries on Pride of Kent
"Very conscientious "
Fully updated and accomodating in trying times. Very good experience, both journeys.
Reviewed by Carl who travelled with P&O Ferries on Pride of Kent
"Nice ferry but NO bus"
We traveled as foot passengers Dover-Calais. Bus droped us off at terminal. No transfer available to city (Sunday) and only 2 taxis drove, so we waited for 2hrs.
Reviewed by Tadej who travelled with P&O Ferries on Pride of Kent
"Problems to get out of the ferry in Calais"
When we got to calais it took very long to get off the ferry. Staff said it was because the bus that has to catch us didnt arrive jet. The problem was we all missed the last train from calais due to that. The staff in Dover was very friendly and helped a lot but stuff in calais couldnt help us at all. They gave us taxi numbers only. Calais has like 2 taxi drivers- they kept coming back again. The ferry needs a bus service directly to the train station.
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Lovely trip to London"
Nice trip, happy with the boattravel.
Reviewed by Anouar who travelled with P&O Ferries on Pride of Kent
"All very good! Highly recommended and will definitely use again"
Very good-Excellent!
Reviewed by Rekha who travelled with P&O Ferries on Pride of Kent
"experience with P&O Ferry"
everything was average and the ship was at least an hour late
Reviewed by Katerina who travelled with P&O Ferries on Pride of Kent
"Dover - Calais 1.40am"
We took the night boat, well organised and left on time
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Ferry trip to France and back"
Ships were clean and comfortable both ways. Staff on car deck and in restaurant all lovely. Magician on the way back which kept the kids entertained so that was a bonus! Only problem was the delays but I think that’s going to be the normal for the foreseeable future
Reviewed by Sally who travelled with P&O Ferries on Pride of Kent
"Very pleasing trip"
Very friendly staff
Reviewed by Mark who travelled with P&O Ferries on Pride of Kent
"Good reliable service"
Good clean and modern ferry which was punctual on both crossings. Food offer was a bit disappointing as we had hoped to relax with a nice breakfast. All other facilities are good and the staff were very friendly and professional.
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Why travel by boat "
When we eventually got on the boat it was very nice, although the 6hr queue to get into the port was ridiculous and unacceptable… booked the tunnel for our return trip, 1hr wait and back to shore in under 30 mins … no brainier!
Reviewed by Aaron who travelled with P&O Ferries on Pride of Kent
"Expensive"
Expensive
Reviewed by Ricardo who travelled with P&O Ferries on Pride of Kent
"Disgraceful P&O Foot Passenger Experience"
Having booked a day trip from Dover to Calais with P&O, I thought this would prove to be a good experience all be it only a day trip. Firstly the outbound ferry was over 3 hours late leaving Dover which therefore immediately started the diminish my time in Calais. This was not communicated until I’d arrived at the foot passenger area, clearly nobody else there was aware of it either so poor communications on part of P&O. Finally onboard after what is a very tedious process as a foot passenger, it takes over an hour to then get on a bus and be taken through immigration as well as security before even getting to the boat. Finally arrived in Calais at 4:30pm, over 3 hours late, to have a quick late lunch with friends I was meeting. I then only had 1 hour before having to return to the P&O Ticket office/check in area. Upon arrival there and at check in I was told then that the return ferry was also delayed by at least 2 hours.. this eventually became a 3 hour delay without any reason or apology from P&O. I received no notification from P&O while I was in Calais to tell me of this delay. Finally back on the return ferry which eventually left over 3 hours late, which then meant we didn’t arrive back into Dover until 11:30pm.. of course by this stage there is no public transport options to get out of Dover, the last train to London had left at 10:47pm. P&O had no answer when challenged about how 25+ foot passengers should get on to their next destination or get home, alas we were told to ask when we got to the Dover office. Alas nobody was there and at least 12 of us were then left in Dover at almost midnight by this stage with no transport options and no hotels available in Dover. This was very alarming as there was literally nothing else to do but sleep in the terminal and wait for the the first train out at 7:30am the following morning. Thankfully a very kind couple offered myself and 2 other day trip travellers a lift in their car to Maidstone, from there then 3 of us were able to get a National Express coach back to London. Suffice to say, if booking a day trip with P&O, be very careful and mindful of it failing quickly and the consequences of that.. P&O were terrible and had no duty of care beyond the ferry despite them dumping us in Dover so late at night and with no other options. Do not book this experience unless absolutely necessary or unless you have back up plans if it all fails.
Reviewed by Steven who travelled with P&O Ferries on Pride of Kent
"Very pleased with my experience"
My channel crossing went without a hitch. Professional service all round.
Reviewed by Tim who travelled with P&O Ferries on Pride of Kent
"Poor food but at least it's free"
After waiting nearly 6 hours to sail with no on-site communication about delays, we were keen to use the meal vouchers we were given, Sadly, there was only what was probably the foulest food I have had in a long time. We were famished after waiting so long, so had to eat or starve. Had we not been so starved by the delays, I would not have touched that food even if you paid me.
Reviewed by Roelof who travelled with P&O Ferries on Pride of Kent
"March Crossing"
Good crossing, helpful staff. Still a bit post-Covid feeling, pity the main restaurant is still shut, but not the numbers to justify opening, no doubt.
Reviewed by Derek who travelled with P&O Ferries on Pride of Kent
"general comments "
I have sailed frequently before Covid (6 times a year or so) my two crossings were late by 1.5hrs and 2 hrs .There is now no eating facilities with the exception of an upgraded vending maching .On display was 1 ,yes 1 sauasge roll and I was told pizzas will be ready in 15 mins (35 mins later I left) . I then ahd to stand in a que of two that did grow for 17 mins to get a coffee .the reason was the till was not operating . when the 6 people around the till did get it to operate I was told that there was a limited choice . Ithen gave up .All in all I will use the crossing again but not through choice. Regards David
Reviewed by David who travelled with P&O Ferries on Pride of Kent
"Simple online booking makes P&O look antiquated"
We’ve got increasingly frustrated with P&O’s online booking platform so decided to give Directferries a go. Much simpler and it works! P&O please take note and get someone to sort out your dreadful website.. Ship was fine. Personnel in the Club Lounge were excellent My wife is gluten intolerant and the stewardess went kut of her way to find and check suitable food. Thank you!
Reviewed by David who travelled with P&O Ferries on Pride of Kent
"Calais - Dover in 75 mph winds"
Very difficult to judge the "cleanliness" of the ship when there's vomit coming in torrents across the floor but when they weren’t joining in with the vomiting themselves the staff seemed to be making every effort to clean it up. Not sure who started it but within the vomiting melee that was going on throughout the crossing my kids saw a child vomit into his father’s face and before she’d finished he’d started to vomit back at her. P&O possibly need to look at a different floor covering to increase grip, sick on the floor and a bucking boat made for a fairly high risk environment...
Reviewed by Tim who travelled with P&O Ferries on Pride of Kent
"Poor catering"
We were delayed but not the fault of P&O and apologies we're given. We We're hoping to have a me a on board as we were travelling on to Manchester but we're told as it was short crossing they weren't serving hot food anymore. We We're offered reheated sausage or bacon sandwiches. We weren't warned about this when we booked. If we had known we would have gone with DFDS, paying slightly more but enjoying a free meal.
Reviewed by Kenneth who travelled with P&O Ferries on Pride of Kent
"Good trip"
Good, as usual.
Reviewed by Stephane who travelled with P&O Ferries on Pride of Kent
"Channel Hopper"
The crossing itself is fine, usually punctual and relatively quick. Our disappointment stems from the closing of the Brasserie. We used to enjoy our meal in pleasant surroundings everytime we hopped across the channel and it passed the time effectively Our choice of food is now limited to a mediocre cafe or the cost prohibitive club lounge.
Reviewed by Michael who travelled with P&O Ferries on Pride of Kent
"Ferry Calais to Dover ‘Flexi’ ticket "
The sail over was fantastic and the facilities are amazing especially worth while paying the £10 extra on board to get access the the club restaurant all you can drink & eat etc ! However we paid an extra £30 for a flexi ticket which should have allowed us to board within 4 hours earlier/later either way of our booking slot and despite arriving 2 hours earlier than our booking slot we were denied entry till our booking time, so had to hang around those 2 hours even though it wasn’t that busy ….so it was pointless paying the extra £30 !!!
Reviewed by Thomas who travelled with P&O Ferries on Pride of Kent
"Enjoyable"
Nice Ferry and enjoyable
Reviewed by Nasir who travelled with P&O Ferries on Pride of Kent
"Would love to"
…… but this trip was cancelled 6 weeks ago
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Excellent "
Great trip. Staff were great, and ship was spotless
Reviewed by Gordon who travelled with P&O Ferries on Pride of Kent
"Holidays"
Staff were very friendly considering how busy it was when we travelled due to change in government guidelines for christmas. Felt very safe while on the boat and the boat was clean to a very good standard.
Reviewed by Stuart who travelled with P&O Ferries on Pride of Kent
"Travel to France"
Lovely travel, easy going through ticket and customs . Was a pleasure . Will Never book again via directferries.. Never !
Reviewed by Gisele who travelled with P&O Ferries on Pride of Kent
"Worst customer service evet"
Just like to say that my trip didn't happen and direct ferries had the worst behaviour to a customer no answer callsni answer emails and send emails like every thing is fine I'm still waiting to resolve my amendment that keeps going up every time I say yes to the change and I know that the price four the thicket is still the same so my experience till now is just bad real bad .jut like to AGAIN THAT MY PROBLEM IS WITH DIRECT FERRIES.
Reviewed by Félix who travelled with P&O Ferries on Pride of Kent
"First time ferry"
Trip was excellent. Suggest one improvement being to clearly advise where cars should line up. I drove in to an empty parking lot with only trucks lined up in 5 lanes.
Reviewed by Adrianus who travelled with P&O Ferries on Pride of Kent
"Calais is HELL"
No signs and the port staff were clueless. Sent me to lorry office. Took an hour to get the the right drive up booth. A DISASTER
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Going home "
P&O ferry’s great we booked ferry for 2 o’clock arrived early at 10.30 they waved us on we had a cuppa in are van didn’t even realise we were moving went for a look in duty free shop not many on ship but it was a good crossing would book again 👍
Reviewed by Debra who travelled with P&O Ferries on Pride of Kent
"Not happy"
I booked my travel through Direct Ferries. I cancelled all my travel plans 17 days ago on or around the 13th March. I did this online and it was due to my worries about the coronavirus. I still have not received a refund nor any confirmation that it is being dealt with. I phoned P&O who told me they could not help as it was booked through Direct Ferries. Direct Ferries are not answering calls due to the virus. I have emailed them asking for confirmation of refund and still have not had a response. While I realise they are having to deal with many requests, my cancellation was made before any travel restrictions were put in place and I would have thought it courteous to have received a breif acknowledgement that it would be dealt with.
Reviewed by Sophia who travelled with P&O Ferries on Pride of Kent
"A bit disappointed "
The ship demonstrated little concern for the covid 19 out break. No signs of deep cleaning and no advice given out by the crew. Also issues with the booking agent, Direct Ferries. We booked 2 tickets and have seeked a refund on the second when P&O changed it's policy. Phone number unattainable and emails remain unanswered. Shall not use P&O or Direct Ferries again unless these issues are addressed.
Reviewed by Greg Hartshorn who travelled with P&O Ferries on Pride of Kent
"Impressive and efficient service"
We caught the ferry to France on the morning President Macron was closing the borders at midday to non essential travel. Loading and off loading went without a hitch. The ferry was very clean and staff were cleaning handrails on the stairs every fifteen minutes. Impressive! The staff were friendly and cheerful.......Keep calm and Carry on was definitely the order of the day. Well done!
Reviewed by Ronald who travelled with P&O Ferries on Pride of Kent
"Cheap way to get home"
I travelled as a foot passenger between Calais and Dover. The checkin process and transfer to the ship from the terminal went smoothly as we were a small group. The ship itself is in a bit of a state and could do with some maintenance both externally and internally. I didn’t feel safe seeing the amount of rust on the lifeboat davits prior to boarding. Announcements were often difficult to hear even though I was in a relatively quiet area. It left me guess what had been said and wondering if there was an emergency onboard, whether critical information would be heard over the PA. Staff were friendly and the disembark procedure also went smoothly in Dover.
Reviewed by Jessica who travelled with P&O Ferries on Pride of Kent
"Unhappy with service"
I booked via direct ferries, whom I have used before but I needed to change my return ferry, due to corona virus and lockdown in my home Spain. No e-mails were answered and no phone answered so very unhappy. P&O after some time agreed to only charge a tenner but initially wanted full cost of return trip. So be careful, no after service from direct ferries!!
Reviewed by Ian who travelled with P&O Ferries on Pride of Kent
"Great, easy experience"
Really happy with our experience, arrived at the Dover terminal almost 4 hours before we were due to sail, the young lady greeted us warmly and impressed my wife by knowing our names (due to vehicle reg recognition on approach), she very quickly checked us in and got us on an early sailing, 15 minutes, we were directed straight on. only downside was we were one of the last on a busy ferry with Busloads of school children, junior football teams, which meant we couldn't find a seat which was a bit of a blow as I had hoped to break up my drive from Liverpool via Birmingham onto Disneyland Paris with a quick sleep. Not to worry though. Our return journey 3 nights later was exactly the same with us allowed to get an earlier crossing, this time we were spoilt for choice as there was only a handful of people on the ferry. would definitely use this service again. Thanks to all.
Reviewed by Martin who travelled with P&O Ferries on Pride of Kent
"Very disappointed with the service of P&O"
I been very disappointed with the service on the checking because I was late by 40mins because heavy road work on M2 all the traffic was diverted and I was lost and the guy charge me Extra £20.00 he told me that he dont know were I brought my ticket for that cheap even it was flexible I pay £122.00 for a ferry I dont know how he can call cheap were there is time I have pay £60.00 return and tell me what he will call that charity. And for me I will not travel again with P&O I will put my money DFS no matter what the price will be they never charge extra specially if is a flexible ticket. That is my own opinion and my experience with p&O. Thank you Jimmy Lozaique
Reviewed by Jimmy who travelled with P&O Ferries on Pride of Kent
"perfect"
the journey went perfect. Just a pity you don't get a discount when you travel more then 10 times a year with P&O
Reviewed by Patrick who travelled with P&O Ferries on Pride of Kent
"Days of gale force winds"
I love going on ferries, but we were unlucky that there were strong winds and long delays. Not P&O fault. BUT - the only information available was through twitter - if you are not on internet than you are left in the blank. P&O ferries says that it is down to the Calais/Dover port to update the info on the screens. Well, it is up to P&O ferries to make sure that this happens. - the queue were unregulated at times: again P&O ferries says that it is down to the Calais/Dover. It still reflects badly on ferry transportation. The voucher for food was nice, but you could only use it on the ferry - not while you are waiting at the port, stranded. So all in all, not a bad experience but I will try to use the tunnel the next time.
Reviewed by Attilio who travelled with P&O Ferries on Pride of Kent
"Poor planning"
The Calais-Dover leg of the trip was pretty poor. The website advised delays of an hour due to high winds. On the event, the delay was closer to three hours. We were given vouchers for food onboard as a form of compensation but, on heading to the restaurant as soon as we boarded, the queue was enormous. There wasn't enough food available and people were waiting for long periods as we were continually promised more was "just on its way". The only options were meat pie, chicken and chips or vegetable curry. I waited 15 mins for a batch of curry to make an appearance. There was enough in the bowl for 5 portions and then the poor people behind me in the queue had to stand around and wait again for more to be made. The staff said it had been just as bad the day before. Given that, and that hundreds of vouchers had been handed out for an absolutely packed crossing, I would have thought P&O might have twigged that they'd have a fair bit of demand and perhaps packed the right amount of food.
Reviewed by Jonathan who travelled with P&O Ferries on Pride of Kent
"Can’t blame everything on the weather!"
Yes it was windy and yes I understand safety is a priority. The adverse weather doesn’t prevent P&O from keeping customers informed in a timely and effective manner, providing adequate toilet/ food facilities as a contingency, and decent food when finally we were able to board 5 hours late. Felt like cattle not customers. My advice - avoid the ferry during winter months especially if you have a young family. I shall NEVER use this means to cross the channel again.
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Short trip in windy weather."
Only let down was the breakfast. Powdered scrambled egg....burnt fatty bacon...mushrooms washed in soap....but hey didnt take trip for the Michelin food. Check in smooth and friendly..Boarding and departure all good...Staff friendly and helpful...
Reviewed by Simon who travelled with P&O Ferries on Pride of Kent
"Economic travel "
P and O will continue to get it right if the price from Dover to Calais/Calais to Dover stays on or below £50. it’s a quick journey and the ferry’s are compact. I think the food was expensive for what it was, but like I said, it’s an economic and quick turnaround of passengers. Overall it was a good experience and I would recommend P and O to anyone looking for cheap travel into Europe. Thanks
Reviewed by Chad who travelled with P&O Ferries on Pride of Kent
"Calm and quick"
Good running travel
Reviewed by Adrian Sergiu who travelled with P&O Ferries on Pride of Kent
"Safe journey but ..."
Fish & Chips cold and had to be changed for myself and separate couple. Parking guide on return trip threw hands up when i failed to Under stand his directions and couldn't line up. Afraid I'm not a mind reader! Other than that a safe clean journey.
Reviewed by Stephen who travelled with P&O Ferries on Pride of Kent
"my trip"
about my experienc
Reviewed by Paisal who travelled with P&O Ferries on Pride of Kent
"PO ferry "
Good fun. Definitely recommend
Reviewed by who travelled with P&O Ferries on Pride of Kent
"No notification."
Booked PO ferry 11.45 on 04/01/20. Arrived at port in good time, no 11.45! But I was booked on the 00.45 05/01/20 ferry Pride of Kent. The ship was fine, it was the extra wait that was not fine. PO Ferries do a good job, it was the booking agent Direct Ferries that were at fault, unless I am persuaded otherwise. No notification of change received.
Reviewed by David who travelled with P&O Ferries on Pride of Kent
"Disappointed "
After driving through the night from Austria, St. Anton we arrived at the ferry terminal on time but with a large queue ahead of us. After moving quickly through French customs, we chose a queue for English customs and after almost getting to the front it was closed. After joining another queue and filtering through that we moved to the P&O desk where we were told we getting on the 9:20am ferry (after arriving at 7:30am) and that we had missed the 8:20am ferry by 5 minuets. This was disappointing but we accepted without any fuss. The most frustrating thing was driving through to the holding lanes to find our lane was full, and that there was probably at least a boats worth of cars already waiting. I found it very hard to believe that everyone in front of us has missed the pervious ferry by 5 minuets.
Reviewed by Ude who travelled with P&O Ferries on Pride of Kent
"Great shipping!"
First time I'm using a ferry, with car over the Channel. This was a great experience: cheap, kids likes it very much and we were on time on the other side.
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Good value for money, reliable and flexible"
Booked a fixed rate crossing. On both occasions we arrived early and were able to get on the very next ferry. Ferry crossings were fast with cars loaded/unloaded very quickly.
Reviewed by Mark who travelled with P&O Ferries on Pride of Kent
"Brasserie"
Good imaginative food as well as the inevitable fish and chips but the service on the Pride of Canterbury ( I think, we came back on the 1325 and not the 1410 as planned)was quite excellent. Yhank you Karen and colleagues. Some loos out of order incidentally.but overall very good.
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Quiet trip"
Arrived early, so put on an earlier ferry. No waiting, few cars, uneventful journey. Happily use that route again.
Reviewed by Derek who travelled with P&O Ferries on Pride of Kent
"Disappointed "
I had to pay extra €60 to get back to UK... because I mistake on the time to return. As l always travel on crossing Dover/Calais with you company.
Reviewed by Henderson who travelled with P&O Ferries on Pride of Kent
"Diver - Calais returns "
Good customer service. I enjoyed my trip
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Good one there"
The ferry was on time and every thing was perfect
Reviewed by Kevin who travelled with P&O Ferries on Pride of Kent
"Great staff. Poor kids services"
As always, service is excellent and the shop facilities very good. But I have 2 small children. The kiddies area is really quite dismal. A very plain play area with very little to play with, and an out of service tv. I think you guys can do a lot better.
Reviewed by Natalie who travelled with P&O Ferries on Pride of Kent
"Miss lead"
Awful crossing. P and o new there were delays getting into Dover but still did not tell the passengers. They set off knowing that Dover harbour would be closed. Instead of offering a refund, they set sail and offered a cup of coffee. The later saving them thousands in refunds. Passengers ? They are the last consideration. Fxxx em.
Reviewed by Stephen who travelled with P&O Ferries on Pride of Kent
"Excellent"
Fantastic service!
Reviewed by Meldy who travelled with P&O Ferries on Pride of Kent
"Easy traveling"
It was my first time taking a ferry and it was super easy. Driving up through customs was simple but I noticed the staff there were very friendly. The woman checking our passports at the French customs area didn’t even say one word to us. But the clerk running the check in booth was very welcoming. The trip itself was good. The waters were quite rough on the outgoing trip but there’s nothing you can do about that. I feel the captain did a good job sailing in the poor weather conditions. There was plenty of seating available for the passengers and a few food options. I will say the food court meals did not look appetising but I was able to find decent food elsewhere aboard the ship. Also, we made great timing on the outgoing ship but for some reason we were about thirty minutes late on departure coming back. It was no big deal to my family but had we had other plans that could have affected them. All in all, it was a good experience.
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Thanks"
Good service and well sorted✌️
Reviewed by Gerard who travelled with P&O Ferries on Pride of Kent
"Smooth Crossing"
Excellent efficient sevice, from check in to destination, tidy ferry the Pride of Canterbury, turned up early,free upgrade to earlier crossing,Happy Days!!
Reviewed by Alexander who travelled with P&O Ferries on Pride of Kent
"Great experience - P&O Ferries and their Club Lounge"
Great service, great staff, smooth crossing - couldn't ask for more/better
Reviewed by Peter Collinson who travelled with P&O Ferries on Pride of Kent
"Bad signage on approach roads"
The signs to the farries is very poor. The custom officer said he has had lots of people saying this.when I got on to the ferry. The man at reception, on my mentioning this said. I know it's always been like it. He had a couldn't care less attitude.
Reviewed by Brian who travelled with P&O Ferries on Pride of Kent
"Amazing ferry"
We loved the ferry there and back we got everything we wanted out of it...drinks, food, entertainment.. The only disappointment was the trains before and after! All cancelled despite our bookings there and back!!
Reviewed by Charlotte-sofia who travelled with P&O Ferries on Pride of Kent
"good experience"
A good experience overall. Had the club lounge and priority boarding which I recommend. Also changed my arrangements quite often and this was no trouble at all. Made some last minute changes and that had to be done directly with the Ferry provider but that was also very easy and smooth. I recommend buying a flexible ticket
Reviewed by Elizabeth who travelled with P&O Ferries on Pride of Kent
"Not happy "
Held up for over an hour by British border control whilst the queue on the left-hand side was moving, no one sorting out the lines/queues. And was then put on the later ferry. With no explanation. I'm not angry but very disappointed.
Reviewed by Ian who travelled with P&O Ferries on Pride of Kent
"Ferge til England. Fergen tilbake til Frankrike. "
Vi hadde tenkt å prøve tunnelen tilbake da vi tok ferga til England. Men nei. Det kostet 214 pund å bli kjørt gjennom tunnelen. Da sparte vi 100 pund på å ta ferga selv om vi spanderte på oss loungen m /champagne og litt snacks på kjøpet. I tillegg fikk vi se Hvit cliffs of Dover en gang til. Enkelt å bestille. Ingen papirer. Bare pass. Harr du bestilt til en tid og er tidlig ute med innsjekking kan du komme tidligere over om det ikke er fullt. Med andre ord. Bestill gjerne tid sent om noe skulle skje på veien. Du kommer med før tiden om du kommer tidlig. Anbefaler denne ferger uten. Du kan også handle tax fri og de bringer det gratis ned til bilen.
Reviewed by Odd who travelled with P&O Ferries on Pride of Kent
"Good crossing"
Good efficient service, and as we arrived a bit early we were put on an earlier sailing. Ship was in time despite rough weather. Our only disappointment was the decor in the brasserie, more like a work’s canteen
Reviewed by Etienne who travelled with P&O Ferries on Pride of Kent
"Standard crossing"
A standard crossing from Calais to Dover, delayed by a security issue at Dover.
Reviewed by Nick who travelled with P&O Ferries on Pride of Kent
"Difficult trip"
Due to a security alert at Dover in the early morning this return trip to Calais was dreadful. Through no real fault of P&O.. but I would like to point out having driven to the Port and being stuck at check in for over an hour and a half with absolutely no toilet facilities available until you are on “the lanes” is particularly excruciating. Once things got moving the poor girl in our check in booth was fielding the windows on both sides single handedly and all praise to her, sadly I do not have her name. The handing out of refreshments vouchers appeared random and we didn’t receive ours.
Reviewed by Karen who travelled with P&O Ferries on Pride of Kent
"Foot Soldiers"
Foot Passenger: the Dover check in and transfer to the ship was straight forward. The on shore staff were friendly and helpful. The ship was clean and smart, and the on board facilities excellent. The staff that I interacted with were all very friendly and helpful.
Reviewed by Lord Piggy who travelled with P&O Ferries on Pride of Kent
"Calais to Dover "
Good organisation & service. The tannoy system on board wasn’t clear & try not to go when there’s a ship full of exchange students travelling - full of excitement but oblivious to other passenger comfort!
Reviewed by Barry who travelled with P&O Ferries on Pride of Kent
"Loved it!!"
Really enjoyed my trip and there was no delays and everything was straight forward.
Reviewed by Tiago who travelled with P&O Ferries on Pride of Kent
"Dover"
Too many smokers
Reviewed by Martin who travelled with P&O Ferries on Pride of Kent
"Ferry crossing from Dover to Calais and back"
I found the trip very smooth and enjoyable
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Priority boarding is no priority, "
I expected to board with priorities as I paid for I was the first in lane 345 In lane next to me where mobile homes and other cars. They could board before me? Staff on board noticed me having a star and complained but the answer was’ there are no more then 20 cars in front of him’
Reviewed by Edwin who travelled with P&O Ferries on Pride of Kent
"Smooth"
We had a verry smooth crossing. No stres and could teke a smoke on the deck.
Reviewed by Michel who travelled with P&O Ferries on Pride of Kent
"Delayed but nice to travel by sea."
Staff were helpful , toilets not clean , food not always available ie sandwiches. My ferry was delayed so I missed my train so became a longer journey than necessary. But still nice to sit on sundeck and travel by sea.
Reviewed by Charlotte who travelled with P&O Ferries on Pride of Kent
"Superb "
Super
Reviewed by Robert who travelled with P&O Ferries on Pride of Kent
"Perfect"
Perfect trip for everyone!!!
Reviewed by Stefan who travelled with P&O Ferries on Pride of Kent
"Super"
Perfect
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Summer holiday"
Great service from arriving at the port. Fairly quick process to check in and board. Had a dog which had to leave in the car whilst sailing but on returning to vehicle the staff were very friendly and had kept an eye on her for us. Everything ran on time. Only comment is that I feel they really need quicker and more speed focussed staff at the coffee/bar area - big queues and only two staff who didn’t seem to want to rush- the queue was there the whole duration of the crossing.
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Holiday "
Very good
Reviewed by Antonio who travelled with P&O Ferries on Pride of Kent
"Terrible"
Because I was delayed by P&O by 4 hours. I turned up on time the P&O officer said there is some kind of problem (not with me) and send us back to go through border control again advising us to wait at the car park for an hour. Went through the border control agai as advised but this time the P&O officer put us on 23:30 ferry. How unfair is that? Just because I paid extra for the Flexi ticket I was pushed as late as possible. I'm upset frustrated and need to drive for 5 hours when I will feel sleepy due to the delay and go to work with an hour sleep. I wonder what did I do wrong????
Reviewed by Ediz who travelled with P&O Ferries on Pride of Kent
"Not a good experience - disorganised, no communication and left feeling exploited by your 'flexible "
Travelled 01/09/2019. Purchased flexible ticket and as it was expected to be a busy time, made my way to port very early. Check-in took over two hours. Staff admitted that they 'couldn't cope' with this number of passengers. Staff shouting orders at cars and getting visibly irate with some customers. We arrived at 5pm and were told that we could not board an earlier ferry because 'we are too busy'. I asked about a refund for my two 'flex' tickets and was told, 'no, we don't do that - it's just bad luck' by the check-in agent. Our crossing was delayed by over 1.5 hours. There was no information for us sitting in the queues, no apology and no explanation - Poor. After we started queuing, other drivers were jumping lanes and (even when boarding) cutting in front of other drivers in order to board earlier - nothing was done to prevent this. No facilities at Calais other than a small seating area with toilets and a vending machine - Poor. Restaurants on board could not cope with the number of passengers. We tried the Brasserie restaurant and were told that all seats were taken. We then joined the queue for the main restaurant and found that cutlery had run out, our choice of food could not be provided (no coleslaw or corn left to go with the chicken). The chicken was dry and the queues for payment meant that the chips that went with it were cold by the time we found a seat - this meal with soft drinks cost over £20. The kitchen staff were running behind the serving stations trying to serve passengers but there were not enough staff to deal with the number of passengers. Clearly no forward planning - Poor It is no excuse to say that this was an exceptionally busy crossing. End of school holidays are always busy and P & O have a responsibility to staff their vessels accordingly. A thoroughly disappointing and unprofessional experience throughout. I cross the channel twice a week but will not be using P & O Ferries again.
Reviewed by Mark West who travelled with P&O Ferries on Pride of Kent
"Holiday "
Very good
Reviewed by Sabah who travelled with P&O Ferries on Pride of Kent
"The sooner it was over the better"
The ship is in need of a refurbishment; the facilities are tired, the carpets filthy, the toilets stank and the smell pervaded the common areas (deck 7 - the entrance level); service in the Bar was slow. I have used this Vessel previously without issue.
Reviewed by Michael who travelled with P&O Ferries on Pride of Kent
"crossing view"
Very good staff, friendly and approachable. Good faculties easy boarding and disembarking. Great trip.
Reviewed by Gerard Michel who travelled with P&O Ferries on Pride of Kent
"Euro trip"
It’s always a hassle free trip. Early morning ferries are quieter than afternoon but all in all, have always enjoyed transiting via the Ferry port.
Reviewed by Toatoko who travelled with P&O Ferries on Pride of Kent
"Great trips"
Both trips were great... boat was clean and whilst busy not madly so as some I have been on in the past. On the Burgundy we had a dinner in the main restaurant ... fish and chips, chicken and chips, pie and mash... simple food but just what we needed after a long drive it was lovely and enjoyed by all. We couldn’t find the stairs we needed when getting off the boat and asked a member of staff who was chatting to another member. He was almost dismissive as he waved us off in the direction... not nasty but rather rude and certainly not smiley helpful customer service... only negative here as the restaurant staff were lovely .
Reviewed by Carson who travelled with P&O Ferries on Pride of Kent
"problems with alteration to booking"
I was quite happy with everything up to the time I wanted to alter my booking. I appreciate this wasn't the fault of Direct Ferries and I expected an administration cost. I was unable however to alter the booking on the website and was compelled to call direct. Basically I wanted to change the crossing from 0825 on 23.8.2019 to 24 hours earlier 0825 on 22.8.2019. The service I received was absolutely fine but the alteration to the booking cost me £50 per booking and I gave about 2 months notice. The crossing on P.O. was fine, no facilities at Calais however apart from a catering van, once again not the fault of Direct Ferries.
Reviewed by Robert who travelled with P&O Ferries on Pride of Kent
"Cattle Container"
It’s a long time since I traveled by ferry and I noticed a big difference. I had been looking forward to sitting comfortably and relaxing but that didn’t happen. There was a lot of inside seating but all cafe style. There was very little room to be outside and very few seats outside. The ferry was scruffy and dirty. I felt like cattle!
Reviewed by Denise who travelled with P&O Ferries on Pride of Kent
"Amazing "
Amazing! Used for past 3 years. We actually missed our sailing this year due to traffic, and they asked no questions and got us straight on the next one! Staff are really nice and smooth sailing ⛵️
Reviewed by David who travelled with P&O Ferries on Pride of Kent
"France"
Please, the ship etc is all great, but the food really is terrible... really awful and no reason!!!
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Direct Ferries"
The two crossings were handled professionally and trouble free. Loading and disemberkation, no problem. Calais to Dover was delayed but explained. No negative feelings.
Reviewed by Francis who travelled with P&O Ferries on Pride of Kent
"Good service"
Travelled Calais- Dover. Everything was on time. Staff friendly. Ship was tidy.
Reviewed by Tadas who travelled with P&O Ferries on Pride of Kent
"Exactly what a ferry should do."
We arrived at Port 45 min before and 30 minutes later we were sat in the Lounge. Efficient, clean - didn't try the food but looked good. Same quick exit on way out. They're both busy ports but verything is signed well and friendly staff at all the right places to guide you through.
Reviewed by Marcus who travelled with P&O Ferries on Pride of Kent
"Very good"
Good quality of service.
Reviewed by Tatjana who travelled with P&O Ferries on Pride of Kent
"Ferry "
Good trip
Reviewed by Catalin who travelled with P&O Ferries on Pride of Kent
"Last min sailing "
Very easy and straight forward . Reasonable price . The usual quality P&O ships and crossing .
Reviewed by Colin who travelled with P&O Ferries on Pride of Kent
"Bumpy crossing"
We have recently travelled over to France on an extremely windy day. Our ferry first thing in the morning was delayed by about 1.5 hours due to the rough conditions. Once we were underway however the crossing, despite the windy conditions, was handled in a very professional manner. We came back a week later in much smoother conditions. We arrived at Calais in very good time and we were consequently put on an earlier ferry which saved us hanging around for another hour. We had a delicious meal in The Brasserie which took up the whole crossing. Before we knew it we were in sight of the white cliffs. Driving on and off the ferry was also handled very well. I would have no problem in travelling with P and O again.
Reviewed by Raymond who travelled with P&O Ferries on Pride of Kent
"Not helpful "
As i went to france, i broke down in paris. I called p&o to change my crossing date to the next day due to car being fixed... P&O asked me to pay £100 just to change the day to the next.... I looked around online and managed to have a crossing with euro tunnel for £100.... P&O is useless and unhelpful to their customers.
Reviewed by Yves who travelled with P&O Ferries on Pride of Kent
"Yliyan"
Very happy to travel 😊
Reviewed by Yuliyan who travelled with P&O Ferries on Pride of Kent
"Awesome experience"
It was really a wonderful experience travelling with P and O ferries .Had great time ..
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Great service "
We have used this service now for 7 years and always find it to be great. No fuss just great value for money.
Reviewed by Gerard Francis who travelled with P&O Ferries on Pride of Kent
"A competent service"
P&O provided a competent service for the Dover/Calais crossing. The range of food available could have been been wider, however.
Reviewed by Anthony who travelled with P&O Ferries on Pride of Kent
"Great experience"
Very organised, easy and flexible experience - for adults, children and pets alike. Thank you!
Reviewed by Christian R who travelled with P&O Ferries on Pride of Kent
"Quick and efficient "
Booked a return flexi-ticket a few days before leaving to France, got to the ticket office four hours before designated time to leave and got put straight onboard, same with return ticket, money well spent. Very efficient and staff were more than helpful.
Reviewed by Scot who travelled with P&O Ferries on Pride of Kent
"Review"
It was a smooth crossing but my car was filthy as anything due to the fact it was right at front. The doors to the Quiet Room are so heavy you can hardly open them and in general I think the boat was very grubby/filthy. On a positive note the ferrry was on time and I got earlier ferry too
Reviewed by Martina who travelled with P&O Ferries on Pride of Kent
"Check in staff"
During the weather delays last weekend the staff could not be more helpful
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Great outward bound trip, diverted to train on the way home"
Travelled out on the Pride of Kent which is in great condition and had no problems, just as we usually expect from P and O. On our return the live sailing posts were indicating long delays due to bad weather and also the huge volume of holiday traffic. We needed to be home the next day and had 3 young children with us so bit the bullet and got the Eurotunnel. Glad we did as our ferry was delayed 5 hours, which would have meant 6 hours at Calais with no facilities
Reviewed by Laura who travelled with P&O Ferries on Pride of Kent
"Delayed Crossing"
P&O clearly not to blame for the weather affected crossings this evening. Instead of leaving Calais at 2025hrs the ferry left about six hours later. The traffic management at Calais has been appalling & by the time we were aboard many many travellers had laid down & monopolised bench seats. No staff were apparently trying to create space for those just arriving. Queues for drinks were too long so facilities are poor.
Reviewed by Simon who travelled with P&O Ferries on Pride of Kent
"Worst trip ever"
Food system is of 1976.
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Draiv "
To let 7 hours let
Reviewed by Mirela who travelled with P&O Ferries on Pride of Kent
"adverse weather trip"
do not understand why you don't open the vip are on night trips? the boat was rammed. Trip was OK given the conditions
Reviewed by Martin Houston who travelled with P&O Ferries on Pride of Kent
"Not happy"
Company refused to refund cost after my partner was not able to travel due to being in hospital suddenly
Reviewed by Jonathan who travelled with P&O Ferries on Pride of Kent
"Very unhelpful and unfriendly staff"
I arrived at the ticket office to buy a ferry ticket and was quoted a price which exceeded the online price and the staff said there was no point in booking online because it would take 4 hours for the confirmation to come through. They also said I needed to buy a ticket from them within 5 mins as they would not sell me a ticket if the the ferry was leaving in less than 1 hour from the departure time. They were really unhelpful, rather aggressive and frankly lied about the online booking service which I then booked and then had my booking confirmed within minutes. This was also in contrast to the French staff who were courteous and helpful and if it hadn't meant waiting for 1-2 hours I definitely would have booked with them.Poor quality front of house staff certainly needs to be adressed!
Reviewed by Dominic who travelled with P&O Ferries on Pride of Kent
"Usual quick crossing"
Flowed through port quickly and efficiently no problems .Smooth crossing and even offered earlier ferry on return
Reviewed by Guy who travelled with P&O Ferries on Pride of Kent
"Pleasant trip "
Punctual. Staff very helpful and really had a fantastic trip.
Reviewed by Sheik Salim who travelled with P&O Ferries on Pride of Kent
"Dove & Calais /Calais to dove "
Good accommodation
Reviewed by Priyantha who travelled with P&O Ferries on Pride of Kent
"Extremely disappointed "
We arrived at callais ferry terminal @ at about 12:15 ready for our crossing @ 2:20. Now anyone would normally assume that this would be ample time and when we left ourselves this much time at Dover we even got on an earlier crossing. But no, it was carnage, cars and lorry’s everywhere with no clear instruction. Once we had finally been directed I to a que to the passport check. Only 6-10 check passport control desks were open and then only 4 P&O check in desks. With the vast amount of people coming through we were then sat in this que until 2:30. May I add this was to move about 500m. The way this system is layer out with the new road works has to be addressed as it was an absolute shambles. Then the rude lady at the check in desk didn’t even answer my question as to why things have taken so long, and simply told me that I would have to wait for the 16:20 crossing. I wasn’t best pleased. Yes I didn’t have to pay anything more but that was expected. Once we got on the ferry we were greeted by the same lovely staff and clean boat and were very glad to be on our way home after dealing with rude and incompetent boarder crossing team.
Reviewed by who travelled with P&O Ferries on Pride of Kent
"A first cross channel trip"
A very efficient crossing.
Reviewed by Norman who travelled with P&O Ferries on Pride of Kent
"Nice trip"
Nice boat although layout was confusing On return. Trip
Reviewed by Martin who travelled with P&O Ferries on Pride of Kent
"Incompetent support for cyclists "
Whilst the journey on the ferry was fine and had everything we needed. Once we reached Calais we were made to wait until all other cars were off the ship before we could get off which felt dangerous being so close to moving lorries, coaches etc with just a pushbike. On the journey back from calais we were told to board the ferry after 3 lorries had boarded once on the ferry the lorries were reversing and parking and the staff were not even aware we were there I was almost reversed into by a van being made to move. The staff then had no idea where we should keep our bikes and did not care. There was no bike rack for us to use so we had to use our imagination to secure our bikes to the ship. Again on the way off the ferry we were made to wait whilst all other vehicles disembarked which felt dangerous. On previous journeys with other companies cyclists have been given priority to board first and disembark first with clear understanding of where we can keep our bikes whilst on board which made it easy and safe. I was not impressed and would hesitate to use P&O as a cyclist in the future.
Reviewed by Ashleigh who travelled with P&O Ferries on Pride of Kent
"Pleasant crossing"
Arriving early at the ferry terminal, we were very pleased to be offered a space on an earlier boat by the very helpful check-in person. The boat sailed on time, and we enjoyed a flat calm crossing. Facilities on board were good, and cleanliness was reasonable.
Reviewed by Graham who travelled with P&O Ferries on Pride of Kent
"Good travel "
Everything perfect
Reviewed by César who travelled with P&O Ferries on Pride of Kent
"Efficient loading and unloading"
I book early loading and found it well worth the extra money. I was able to get a table in the Brasserie and enjoy a meal with crossing. No hassle.
Reviewed by James who travelled with P&O Ferries on Pride of Kent
"Water in washroom "
On trip from Dover to Calais on “Pride of Kent”, one of the wash room has only hot hot piping hot water. Literally unusable! Usually, we have problem with no Hot water.. but strange there is no cold or warm water.. but have Only very Hot water that it is unusable!! This happened on Monday, 22nd July.
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Best company "
The best quality of catering, very clean and cheap!
Reviewed by George who travelled with P&O Ferries on Pride of Kent
"Great crossing"
A lovely trip across. Thanks all.
Reviewed by Jennifer who travelled with P&O Ferries on Pride of Kent
"Great way to get across the channel!"
Booked on to drive to northern France. The service was great and staff very friendly and helpful. Not many vegan options but enough for me to fill ma belly before setting off!
Reviewed by Alex who travelled with P&O Ferries on Pride of Kent
"French trip"
Very unhelpful on our outward journey and had to buy a further ticket to cross to France because office was closed could not access internet had to be done over the phone because we had dogs. Will be looking for a refund will not be using again
Reviewed by Stuart who travelled with P&O Ferries on Pride of Kent
"Fare increase "
After I paid the additional £40 for a flexible fare (appreciate its only 4 hours either side of your actual booked sailing). I called as we needed to return the evening of the day before our original time . I was told that P&O required an additional £34 as the new requested return time was a ‘premium ‘ crossing . On arrival at Calais it was clear the ferry was pretty empty . I would like to know why the ferry company insisted on the extra charge . It does seem rather heartless. In total we ended up paying £204 for a return ticket . I suspect I will choose the Eurotunnel next time as the whole experience was underwhelming. Looking forward to your response. Reds John
Reviewed by who travelled with P&O Ferries on Pride of Kent
"Dover to Calais"
A very speedy and efficient service
Reviewed by Ian who travelled with P&O Ferries on Pride of Kent
"Mystery Soup Mate"
I travel on the Dover to Calais crossing regularly and mostly buy nithing more than a coffee. On this occasion we opted for a light snack and visited the restaurant to see what was available. Soup seemed like a good idea so we asked the guy serving what flavour soups are on today. He replied "I don't know" then guessed one was tomato and the other carrot and coriander. A roll was meant to accompany the soup but there was only one available and we had 2 bowls. I enquired and the guy explained he will put some in the oven they will take 5 minutes. Given the fact the ferry had a moderate fill of.passengers one would expect simple things like rolls to accompany soup to be available. We proceeded to the checkout to pay and was greeted by a guy who used the word "mate" instead of please! Really annoying. The restaurant was mostly closed off to minimise cleaning I imagine, a party of school kids occupied a large percentage of the seating, sprawled over tables and being really quite noisy. We walked and found a quieter area. Eventually we sat to enjoy our soup with a single bread roll and a slice of bread only to discover the soup was warm not hot and certainly not at the statutory heat for hot holding of food to prevent accumulation of bacteria. The soup was a lentil of sorts and certainly not carrot and coriander. I avoid buying food during crossing because it is so expensive. To be served by people who clearly have no idea regarding food safety, allergens, or even what flavour of soup their serving is unbelievably poor. To accompany this it is in my opinion not acceptable to use the term mate to customers. Again this amplifies the standards portrayed in this P&O restaurant. Simply aweful service and terrible food in a noisy atmosphere . The boat in general was good and the crossing excellent. My gripe is with the service experienced in the restaurant.
Reviewed by Nigel who travelled with P&O Ferries on Pride of Kent
"Good care and attention"
I just love boarding one of your ferries after a long two day drive from the South of France. I always book my place in the Club Lounge and am greeted by your wonderful staff, who are always attentive to my needs. I don't shop or walk around the vessel, as I prefer to rest, so I can't comment on the facilities available, but I was struck by the calm that prevailed everywhere. I arrived early for my reserved sailing and was offered and earlier one, so I was very pleased to be able to get back to London sooner. Many thanks once again to P&O ferries, whom I have been sailing with since I was seven years old when I crossed every Summer with my family. I am now 70!
Reviewed by Joan who travelled with P&O Ferries on Pride of Kent
"No worries"
Wes used to travel to France regulalry. But this was our first ferry crossing for quite a long time. And it was simplicity itself - easily booked, on time departures and arrivals and no worries. Except on the way back - but that was our fault - we came off the E16 where the lorries go instead of staying on the motorway for the "cars exit". But the staff were all pleasant and helpful. Well worth the trip.
Reviewed by Ged who travelled with P&O Ferries on Pride of Kent
"First experience using this service "
Lovely service and particularly the play area for the kids which was useful
Reviewed by Omowunmi who travelled with P&O Ferries on Pride of Kent
"Journey "
Despite coach loads of school children, they were barred from one area of the ferry, which made for a more relaxing trip, as the adults could find a seat instead of them all being taken up by said school children and not as noisy.
Reviewed by Colin who travelled with P&O Ferries on Pride of Kent
"Very happy, no problems"
Despite making the mistake of booking back to front, i.e dover->calais calais->dover rather than the reverse, the
Euro
US Dollars
Euro
US Dollars