Onboard Pride of Burgundy

Other P&O Ferries Ships

Pride of Burgundy

Operated by P&O Ferries

Pride of Burgundy

961 Reviews

This ship is no longer operated by P&O Ferries.

This guide is applicable only for when the ship was operated by P&O Ferries and this information should not be used as a guide for the ships current or future operations:

Despite being one of the smallest vessels in the P&O fleet, the Pride of Burgundy provides the perfect setting to relax and pass the time whilst making your short journey. You can grab a bite to eat, have a drink at the bar, gain some retail therapy and even let the kids run around and burn some energy in the designated play areas. This state of the art ferry can carry up to 1,420 and 530 vehicles on each of its journeys. The amenities and crew areas are spread over eight decks, with the ship measuring in with a length of nearly 180 metres.

Onboard Cabins / Reserved Seating

Due to the short nature of the journeys there are no passenger cabin options available. However, reserved seating can be booked. Club Class Lounge seating can be pre-booked if you fancy a little bit of extra luxury whilst crossing the channel.

Onboard Food and Drink

You’ll find options for both food and drink aboard this P&O service. If you want to grab a quick bite to eat, enjoy something at the bar or visit the coffee shop, there are options to suit everyone’s tastes and pockets.

Onboard Shopping

If you are in need of some holiday necessities, a few souvenirs or even just fancy treating yourself to a little something, the on board shopping options provide you with the ideal opportunity to take advantage of lower than high street prices. As well as the usual books, magazine and snacks, you can benefit from huge savings on items from beauty brands to your favourite tipple.

Additional Onboard Facilities

Commission free foreign exchange is available to all passengers from the bureau de change and ATM machines are located throughout the vessel.

Travelling with Children

Young travellers will have plenty to do and keep them occupied on their voyage. A dedicated kids play area will allow the little ones to burn some energy and have a run around. The onboard video arcade will allow both small and big kids to be part of the fun.

Accessibility

P&O ferries are specially adapted to cater for those travellers with restricted mobility. The Pride of Burgundy’s shopping, dining and seating areas are all fully accessible and wheelchair friendly. If requested in advance staff are available to meet and assist passengers with special requirements on the vehicle deck.

Please Note: Whilst we have taken great care in making our Pride of Burgundy guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.

Pride of Burgundy Reviews

3.85

out of 5

60% of our customers recommended this ship

General:3.9
Staff:4
Catering:3.5
Punctuality:4.1
Cleanliness:3.8

"Immigrant problem"

On the last day of our holiday we needed to come to Calais two days before to take lateral test . Most of the campsites are closed in Calais . When we went to shopping with our motor home three immigrants got into our motorhome boot This terrifying experience will never let me stay in Calais in future. In Calais poor signs at the port. Luckily we were helped by the French custom office who let us follow his car. General facilities are good in the ship. But something has to be gone to tackle the immigrants so customer feel safe. French police should be more on the streets.
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Reviewed by Vijayagowri who travelled with P&O Ferries on Pride of Burgundy
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"Pride of France"

Excellent trip in such strange times courteous and helpful skeleton staff stay safe everyone 🙏❤️
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Reviewed by John who travelled with P&O Ferries on Pride of Burgundy
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"Cheap way to get home"

I travelled as a foot passenger between Calais and Dover. The checkin process and transfer to the ship from the terminal went smoothly as we were a small group. The ship itself is in a bit of a state and could do with some maintenance both externally and internally. I didn’t feel safe seeing the amount of rust on the lifeboat davits prior to boarding. Announcements were often difficult to hear even though I was in a relatively quiet area. It left me guess what had been said and wondering if there was an emergency onboard, whether critical information would be heard over the PA. Staff were friendly and the disembark procedure also went smoothly in Dover.
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Reviewed by Jessica who travelled with P&O Ferries on Pride of Burgundy
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"Great, easy experience"

Really happy with our experience, arrived at the Dover terminal almost 4 hours before we were due to sail, the young lady greeted us warmly and impressed my wife by knowing our names (due to vehicle reg recognition on approach), she very quickly checked us in and got us on an early sailing, 15 minutes, we were directed straight on. only downside was we were one of the last on a busy ferry with Busloads of school children, junior football teams, which meant we couldn't find a seat which was a bit of a blow as I had hoped to break up my drive from Liverpool via Birmingham onto Disneyland Paris with a quick sleep. Not to worry though. Our return journey 3 nights later was exactly the same with us allowed to get an earlier crossing, this time we were spoilt for choice as there was only a handful of people on the ferry. would definitely use this service again. Thanks to all.
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Reviewed by Martin who travelled with P&O Ferries on Pride of Burgundy
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" delayed boat,no club lounge "

Due to delayed boat,i was not able to use my club lounge ticket as the boat i was on did not have that facility
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Reviewed by Henk who travelled with P&O Ferries on Pride of Burgundy
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"Ferry crossing"

Our Calais Dover ferry was delayed by 4 hours due to high winds. P & O gave us a £6 voucher which i spent on a children's portion of fish and chips (once on board) which was very good (the adult portion is very large). We've taken the ferry 3 years running now in February because it's cheaper than the tunnel and I drive a 2.1m high vehicle and those spaces fill out early. The tunnel is also prone to delays at Half term. The ferry also allows you to arrive home fed which is a bonus.
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Reviewed by James who travelled with P&O Ferries on Pride of Burgundy
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"Boarding"

The boarding staff was a little aggressive although the ship was only half full a packing up very tight to front n side seemed to be necessary ??
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Reviewed by Hubert who travelled with P&O Ferries on Pride of Burgundy
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"Pride of Britain "

Return journey on Pride of Britain, decided to visit the Brasserie, waited on by very polite staff and had a very nice good valued meal. Stayed at table for whole of crossing in very nice restaurant. Well done P & O Ferries. Staff could not be more helpful please pass on any comments
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Reviewed by Brett who travelled with P&O Ferries on Pride of Burgundy
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"Nice ferry trip "

Nice and quick trip
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Reviewed by Ammar who travelled with P&O Ferries on Pride of Burgundy
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"Everything alright"

...so I would book again... But in general, on all ferries, I wish for porcelain cups instead of disposable ones...
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Reviewed by Sonja who travelled with P&O Ferries on Pride of Burgundy
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"Disappointed"

We traveled on the Pride of Burgundy, it is a very dated ship, quite small. The general cleanliness was poor and on the green set of stairs there was a strong smell of sewerage. We are in the foodhall, I had the chicken curry which was salty and quite poorly presented. Poppodom, naan, onion bhaji, pickle etc we all extra. I travel with P&O regularly and will try to avoid this ship in future, normally the service and quality is good.
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Reviewed by John who travelled with P&O Ferries on Pride of Burgundy
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"Ferry Service :Excellent , UK Customs : a SHAMBLES !"

The P&O service on the whole cannot be faulted. The processing was swift and carried out by friendly and efficient staff. The big let-down was UK customs. On a day/weekend, when it was highly likely, that a large number of travelers would be returning to the UK, the customs were not at all prepared. Cars piled up in huge numbers at Calais and despite arriving way ahead of time, many missed their scheduled crossings. The reason : out of 14 processing booths, only 3 (then 4) were manned. Retired personnel were working because UK customs once again failed to get their act together. We have not even a completed Brexit yet, what is it going to be like when the real chaos starts ??? UK government & UK Customs match each other on incompetence !
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Reviewed by Jens who travelled with P&O Ferries on Pride of Burgundy
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"Ferry crossing"

The ferry was great. We had to get on a later one as It took over an hour to get through border control. No communication between them and ferry companies. How early should you arrive!
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Reviewed by Andrew who travelled with P&O Ferries on Pride of Burgundy
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"Great tour"

very enjoyable crossings both ways. took less time than we expected. very well organised by the team. Thanks!
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Reviewed by Alan who travelled with P&O Ferries on Pride of Burgundy
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"Disappointed "

After driving through the night from Austria, St. Anton we arrived at the ferry terminal on time but with a large queue ahead of us. After moving quickly through French customs, we chose a queue for English customs and after almost getting to the front it was closed. After joining another queue and filtering through that we moved to the P&O desk where we were told we getting on the 9:20am ferry (after arriving at 7:30am) and that we had missed the 8:20am ferry by 5 minuets. This was disappointing but we accepted without any fuss. The most frustrating thing was driving through to the holding lanes to find our lane was full, and that there was probably at least a boats worth of cars already waiting. I found it very hard to believe that everyone in front of us has missed the pervious ferry by 5 minuets.
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Reviewed by Ude who travelled with P&O Ferries on Pride of Burgundy
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"expensive wifi, inflated prices"

Connecting with broadband @ P&O costs 2£: this is ridiculous. And the prices in the so-called tax-free shop are just not a bargain. Next time I'll choose DFDS.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Ship should be scraped, dirty and old"

Everyting is old, chairs are ripped and doors are open, no staff at all so you can ask something. Also, missed out 16 25 ship (because of customs) and the next one was at 18 40...that s a long wait. Got home safe tough.
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Reviewed by Gabriel who travelled with P&O Ferries on Pride of Burgundy
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"Dover- Calais- Dover"

Great experience traveling by ferry. Super friendly crew, fast border control and good organization.
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Reviewed by Anna who travelled with P&O Ferries on Pride of Burgundy
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"over all Good "

The ship was very on time and the parking very organised, just don’t recommend the food as after having the curry my husband and I have both Tommy ache! Apart from that, the staff were lovely and the interior is very looked after and clean, but we will pack our lunch next time.
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Reviewed by Katherine who travelled with P&O Ferries on Pride of Burgundy
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"Dover - Calais and Return"

Arrived early for both my outward and return journey. Absolutely no problem jumping on an earlier ferry. Staff very friendly and helpful. No extra charge made. Short trouble-free crossing both ways. Didn't sample any food, so can't comment. Only slight annoyance is the overlong safety announcements (over zealous elf and safety is my pet hate).
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Reviewed by Dennis who travelled with P&O Ferries on Pride of Burgundy
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"Calais to dover "

The outbound trip to Calais was good and very easy . The inbound to dover another matter . 2 hours in slow moving queues to get through passport control only a few windows were open despite it being busy . The toilets on the boat were filthy and over flowing with urine and paper. Duty free was rather expensive too . We had a meal and the chips were hard and inedible .
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Reviewed by John who travelled with P&O Ferries on Pride of Burgundy
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"Glad to be back!"

We are frequent channel crossers and after many many years of using the tunnel, we decided to give the ferries another try. Using Eurotunnel is primarily easy and efficient compared to my previous memories of crossing above rather than beneath the waves. Yes it takes a little longer but is just as easy and gives one a nice break in what is otherwise a long drive The shopping facilities are great and the food good, even for the veggies in my family.
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Reviewed by Francesco who travelled with P&O Ferries on Pride of Burgundy
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"Excellent crossing"

We had good crossings each way, despite the sea being quite choppy. It cost less than the alternatives, and we got put on an earlier boat coming back, so it was a good experience overall. If we had a complaint, it is that the 'Burgundy' could do with a make over, it is starting to look tired and the toilet facilities are not the best.
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Reviewed by Andrew who travelled with P&O Ferries on Pride of Burgundy
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"The way to sail"

Friendly helpful staff would definitely travel with them again.
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Reviewed by David who travelled with P&O Ferries on Pride of Burgundy
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"Perfect"

Good journey with a welcoming crew! Perfect timing and atmosphere!
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Reviewed by Nicolas who travelled with P&O Ferries on Pride of Burgundy
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"Trip 17/12/2019"

Generally pretty terrible, early morning sailing but still left 30 mins late. Crowded to the point that I could not find a seat. Breakfast was expensive and almost cold, water for tea was warm not boiling. Delays on arrival due to French industrial action. Ship was dirty in canteen and toilets and the whole experience was to be avoided.
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Reviewed by Philip who travelled with P&O Ferries on Pride of Burgundy
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"The BEST"

Yuo are THE BEST !!! congratulațiunea congratulațio n.
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Reviewed by Lilian who travelled with P&O Ferries on Pride of Burgundy
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"Vino trip "

Fast service friendly staff easy boarding
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Reviewed by Gary who travelled with P&O Ferries on Pride of Burgundy
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"Good trip"

Used the tunnel quite a few times because it was quicker but also nearly twice the price - and then stop for a bite to eat - so saved money, took a rest stop and had lunch at the same time - sometimes it’s nice to slow things down a little
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Reviewed by Darrel who travelled with P&O Ferries on Pride of Burgundy
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"Good service"

I arrived early and was pleased to be put on an earlier ferry. The ship was very quiet and I had a pleasant trip.
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Reviewed by Carol who travelled with P&O Ferries on Pride of Burgundy
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"Brilliant"

Very easy staff very helpful. Very straight forward
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Reviewed by Mari who travelled with P&O Ferries on Pride of Burgundy
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"Like it says on the tin"

Did the job perfectly. Allowed to go early without any charge as they have availability on both ways. Some of communal areas are a bit soulless, but it’s only 90 minutes.
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Reviewed by Gareth who travelled with P&O Ferries on Pride of Burgundy
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"Good trip"

Very great crew for both trips, specially on returning that we arrived a bit running to catch the last ferry. Great adventure
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Reviewed by Daniel who travelled with P&O Ferries on Pride of Burgundy
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"New experience on a different route"

We tried this route to Hull as an Experiment, and to compare with the normal trip to Dover. On board there was obviously a Little confusion with finding the Right deck and "keys" to the cabin. Good to see that we were not alone. Next time we´ll know. The corridors are too narrow for passengers with varied Hand baggage, disabilities and small Children. But the club cabin gave a positive Impression, with welcoming Drinks and a (dismal) view of the port. The beds were comfy and apart from myself, we all slept well, despite the choppy Crossing. The evening meal was quite good but spoiled by some staff who showed no interest in beckoning Hands of guests. I was not alone and was able to share smiles with other dissatisfied guests. Even the man behind the serving counter simply threw our gammon onto our plates. Just like School dinners. Breakfast was much better….doing everything yourself. For the Money nowadays it was good value, considering the multiple choices of dishes on offer. It reminded us of Basil´s "Communication Problems" in Fawlty Towers. Some staff were brilliant and others indifferent. But communication Needs to be improved, just as with a Football Team.
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Reviewed by David who travelled with P&O Ferries on Pride of Burgundy
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"happy as before"

easy reservation, complete survey, good pricing
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Reviewed by Jacques who travelled with P&O Ferries on Pride of Burgundy
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"Quick and convenient service"

No delays, quick load and unload ,sea was a bit rough but nothing scary . Service on board was good, plenty of seating and a kids softplay area. We showed up earlier than expected and was allowed on. Brilliant
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Reviewed by Alexandru who travelled with P&O Ferries on Pride of Burgundy
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"A disappointing trip"

The outbound trip was ok, other than the Brasserie restaurant having a new menu with no instructions for the chef, and so a dish that was meant to have leeks and lentils came with Mediterranean vegetables. This may seem like a small gripe, but there was no explanation from the waiting staff and no warning that this was not going to be as published. On the way back, there were delays about which we knew nothing in spite of checking twitter, and had to wait for 90 minutes at the ferry terminal. Not a good place to be. Then, the menu gremlin struck again. A pudding choice came with apples and lumpy custard rather than the advertised fruit coulis and cream (I'm allergic to apples and wouldn't have eaten the custard anyway). I sent it back and got no apology, no further service from the grumpy staff, and had to pay full price for the main course, having had the fixed price menu option removed from the bill. Most unhappy.
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Reviewed by Peter who travelled with P&O Ferries on Pride of Burgundy
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"Competency"

I love p&o
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Reviewed by Oluwarotimi Steve who travelled with P&O Ferries on Pride of Burgundy
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"Easy traveling"

It was my first time taking a ferry and it was super easy. Driving up through customs was simple but I noticed the staff there were very friendly. The woman checking our passports at the French customs area didn’t even say one word to us. But the clerk running the check in booth was very welcoming. The trip itself was good. The waters were quite rough on the outgoing trip but there’s nothing you can do about that. I feel the captain did a good job sailing in the poor weather conditions. There was plenty of seating available for the passengers and a few food options. I will say the food court meals did not look appetising but I was able to find decent food elsewhere aboard the ship. Also, we made great timing on the outgoing ship but for some reason we were about thirty minutes late on departure coming back. It was no big deal to my family but had we had other plans that could have affected them. All in all, it was a good experience.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Dover Calais Crossing "

I am normally impressed with P&O as they tend to be cleaner than other operators. However I travelled on the 11th Oct on the 10:15 crossing and found this not to be true this year. The toilets were disgusting and most were blocked and not usable.
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Reviewed by Scott who travelled with P&O Ferries on Pride of Burgundy
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"Perfect "

I arrived early and they offered me to get an earlier ferry... incredibly. Thank you very much!
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Reviewed by Madalin who travelled with P&O Ferries on Pride of Burgundy
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"Very nice."

All the staff from the check in process to the bus driver to the ship we're excellent and kind.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Amazing ferry"

We loved the ferry there and back we got everything we wanted out of it...drinks, food, entertainment.. The only disappointment was the trains before and after! All cancelled despite our bookings there and back!!
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Reviewed by Charlotte-sofia who travelled with P&O Ferries on Pride of Burgundy
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"good experience"

A good experience overall. Had the club lounge and priority boarding which I recommend. Also changed my arrangements quite often and this was no trouble at all. Made some last minute changes and that had to be done directly with the Ferry provider but that was also very easy and smooth. I recommend buying a flexible ticket
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Reviewed by Elizabeth who travelled with P&O Ferries on Pride of Burgundy
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"trip across the water"

we went for a long weekend across to europe, used p&o and sailed on there pride of canterbury ship, a older vessel that i liked even more, no problems at all, will be using again, we also enjoyed great food on the ship, 5 stars
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Reviewed by Craig who travelled with P&O Ferries on Pride of Burgundy
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"worst fish & chips ever"

I went to get some food at the cafeteria and I got the worst fish & chips I've ever had. Greasy, flavourless fish, lukewarm spongy chips and plainly disgusting mashed peas. The ferry itself was fine but the food was awful.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Not happy "

Held up for over an hour by British border control whilst the queue on the left-hand side was moving, no one sorting out the lines/queues. And was then put on the later ferry. With no explanation. I'm not angry but very disappointed.
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Reviewed by Ian who travelled with P&O Ferries on Pride of Burgundy
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"Dover to Calais return"

Everything was good
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Feedback"

Good service. Polite staff.
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Reviewed by Liam who travelled with P&O Ferries on Pride of Burgundy
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"Nice and easy"

Ship on time. Swift loading and unloading. Lots of room on ship. Good price. Overall a pleasant experience.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Blast from the past"

An old, tatty and rattly tub, like stepping back into the 80s. But it didn't sink, which is the important thing.
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Reviewed by Nigel who travelled with P&O Ferries on Pride of Burgundy
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"caravan trip"

great service will use again
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Reviewed by Kenneth who travelled with P&O Ferries on Pride of Burgundy
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"I HAD TO BUY ANOTHER TICKET "

Because of traffic we were late and we had to buy another ticket , i think is very unfair for not having option to change the time or anything !!! Parhaps last few times we were able to use our tickets as long it is at the same day . So whatever the law is it should be made to be little bit easier, thats £103,00 for nothing. So disapointed , and the people in Calais were so rude i can not believe it.
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Reviewed by Ivaylo who travelled with P&O Ferries on Pride of Burgundy
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"Smooth sailing"

Exceptional experience
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Reviewed by Ralph who travelled with P&O Ferries on Pride of Burgundy
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"Calais to Dover - Don't Bother With Duty Free!"

Hardly any passengers! Good crossing, nice breakfast, no complaints. Duty free shop was very limited compared to ferry we took from Norway to Denmark, but then so called "duty free" is no cheaper than supermarkets in France! If you're looking for wine and spirits, Aldi is much cheaper. For perfumes etc., I don't believe the "retail prices" they show are real, and the discounts offered are still outrageously expensive. If you spend a lot of money on perfume, you will probably get much better bargains on-line. The days of "duty free" savings are over!
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Reviewed by Michael who travelled with P&O Ferries on Pride of Burgundy
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"Smooth sailing "

I was very pleased with the service of P & O ferries. The departure was on time the seaman was very helpful the ship was clean only the catering was a bit old fashioned. But other than that it was a pleasant experience
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Reviewed by Zsuzsa who travelled with P&O Ferries on Pride of Burgundy
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"Dover Calais Ferry"

Everything went smoothly. We arrived early and were put on an earlier ferry. No problems.
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Reviewed by Michael who travelled with P&O Ferries on Pride of Burgundy
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"Beware of check in times!"

We were advised that we needed to check in no later than 45 minutes before ferry sailed. This was totally unrealistic. What was not explained was that Check IN desk was after Passport Control and that to get through Passport Control you needed to allow another 30 - 45 mins. So on the way out we arrived with over an hour to spare, but then sat and waited for 30 mins to get through passport cpntrol,. We were then told at Check IN desk that our booked Ferry was full so we couldn't get on it! Very frustrating as we had followed all the information given to us.
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Reviewed by Helen who travelled with P&O Ferries on Pride of Burgundy
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"The sooner it was over the better"

The ship is in need of a refurbishment; the facilities are tired, the carpets filthy, the toilets stank and the smell pervaded the common areas (deck 7 - the entrance level); service in the Bar was slow. I have used this Vessel previously without issue.
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Reviewed by Michael who travelled with P&O Ferries on Pride of Burgundy
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"Euro trip"

It’s always a hassle free trip. Early morning ferries are quieter than afternoon but all in all, have always enjoyed transiting via the Ferry port.
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Reviewed by Toatoko who travelled with P&O Ferries on Pride of Burgundy
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"Great trips"

Both trips were great... boat was clean and whilst busy not madly so as some I have been on in the past. On the Burgundy we had a dinner in the main restaurant ... fish and chips, chicken and chips, pie and mash... simple food but just what we needed after a long drive it was lovely and enjoyed by all. We couldn’t find the stairs we needed when getting off the boat and asked a member of staff who was chatting to another member. He was almost dismissive as he waved us off in the direction... not nasty but rather rude and certainly not smiley helpful customer service... only negative here as the restaurant staff were lovely .
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Reviewed by Carson who travelled with P&O Ferries on Pride of Burgundy
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"The overall ferry service "

Staff ok not greeting passengers, extreme full not prepared to have a lot of people short staffed, no good selection of food, very poor costumer services
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"problems with alteration to booking"

I was quite happy with everything up to the time I wanted to alter my booking. I appreciate this wasn't the fault of Direct Ferries and I expected an administration cost. I was unable however to alter the booking on the website and was compelled to call direct. Basically I wanted to change the crossing from 0825 on 23.8.2019 to 24 hours earlier 0825 on 22.8.2019. The service I received was absolutely fine but the alteration to the booking cost me £50 per booking and I gave about 2 months notice. The crossing on P.O. was fine, no facilities at Calais however apart from a catering van, once again not the fault of Direct Ferries.
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Reviewed by Robert who travelled with P&O Ferries on Pride of Burgundy
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"Efficient and on time"

Excellent crossing which was on time and without hassle
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Reviewed by Edward who travelled with P&O Ferries on Pride of Burgundy
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"Brilliant trip"

Lovely ship with lots of places to sit wander or view. There are outside picnic tables, as well as great indoor tables with perfect views Fab smooth crossing
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Reviewed by Sarah who travelled with P&O Ferries on Pride of Burgundy
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"Easy to use"

I recently travelled Dover/Calais via direct ferries. It was easy. I found all the comparisons for channel crossing easy and would use them again. I paid a supplement to change my booking if needed which turned out to be of great use. I was able to reschedule my return trip easily with a couple of emails to and fro and got on an earlier ferry. The text confirmation was useful as I had misread my paperwork and therefore didn't have to leave earlier than needed as the text helped me double check. Worth the few extra quid. Check was super easy at the port with just the reference number needed at Calais and ANPR cameras at dover so they handed me my boarding tickets/car tag. 1hr 30 was mega quick especially with 2 kids. So easy!
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Reviewed by Chris who travelled with P&O Ferries on Pride of Burgundy
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"Delays "

Ferry out was delayed due to poor weather - understandable and completely uncontrollable. Ferry back was also delayed - no apparent reason, certainly not weather, hugely inconvenient. On board is perfectly fine for 90 mins - we don’t use the food outlets apart from the odd drink or snack. The kids like the ferry but honestly I think I’d go tunnel next time.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Easy, efficient crossing "

Great way to travel to France, no hold ups and all very efficient.
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Reviewed by Neil who travelled with P&O Ferries on Pride of Burgundy
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"Perfeckt"

Perfeckt
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Reviewed by Vaidas who travelled with P&O Ferries on Pride of Burgundy
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"Hand rolling tobacco"

Was underwhelmed by the lack of hand rolling tobacco on both the outbound and return journey on my recent ferry trip with P&O. There was no rolling tobacco behind the bar and Duty free stocks was limited to two brands that i don't like. Staff at the bar promised the situation would be resolved on my return trip some six days later. This was not the case. The situation had not been resolved. The Bar staff on my return journey then gave up the real reason, which was problems with suppliers. So, i ended up coming back to Dover with no tobacco. I do feel that i was led astray by P&O ferries. Had your staff Given accurate information from the outset, I would have made alternative arrangements. So, I will leave it up to you to make good. I smoke G.V. bright. Pleases train your staff to give accurate details on passenger issues to improve quality of service.
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Reviewed by Michael who travelled with P&O Ferries on Pride of Burgundy
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"France trip for a week "

Both ships ok .would travel again this way as we normally do the train .but fancy a change this time .would definitely use p&o again
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Reviewed by Trevor who travelled with P&O Ferries on Pride of Burgundy
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"Cool trip"

Fast and nice trip
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Reviewed by Dimitar Handzhiev who travelled with P&O Ferries on Pride of Burgundy
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"Bumpy crossing"

We have recently travelled over to France on an extremely windy day. Our ferry first thing in the morning was delayed by about 1.5 hours due to the rough conditions. Once we were underway however the crossing, despite the windy conditions, was handled in a very professional manner. We came back a week later in much smoother conditions. We arrived at Calais in very good time and we were consequently put on an earlier ferry which saved us hanging around for another hour. We had a delicious meal in The Brasserie which took up the whole crossing. Before we knew it we were in sight of the white cliffs. Driving on and off the ferry was also handled very well. I would have no problem in travelling with P and O again.
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Reviewed by Raymond who travelled with P&O Ferries on Pride of Burgundy
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"Excellent "

Very good
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Reviewed by Harinderpal who travelled with P&O Ferries on Pride of Burgundy
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"Not happy..."

from calais to dover we had to take a ferry later, so lost an hour, we did not learn the reason. even though we were there 90 minutes before departure! on the way back to calais, we waited without info 1 hour in the car .. very very badly informed and also no reason.
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Reviewed by Christian who travelled with P&O Ferries on Pride of Burgundy
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"Very good service"

A very punctual and a good ferry
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Reviewed by Bryan who travelled with P&O Ferries on Pride of Burgundy
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"Thank "

Excellent customer service
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Reviewed by Ahmad Masood who travelled with P&O Ferries on Pride of Burgundy
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"appalling level of cleanliness"

We sailed on the 8.40 am ferry from Calais to Dover on Monday 12th August. As we had travelled from our campsite early that morning, we were looking forward to having breakfast but unfortunately it wasn't to be. The crockery and cutlery were filthy. So bad in fact, I took some cutlery to the manager and complained. I'm not sure if he was trying to placate us but, he did agree the disgusting state of the cutlery was completely unacceptable. We were so angry as we didn't eat until we left the ferry at Dover. The food on these ferries isn't cheap and P and O need to have a bit of respect for the passengers.I wouldn't recommend eating on these ferries to anyone. One last thought. We were surprised by how many passengers picked up cutlery from the tray without even looking at what they were going to be putting in there mouths! Maybe P and O know this and very rarely get any complaints from people like us so they don't care?
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Reviewed by Paul who travelled with P&O Ferries on Pride of Burgundy
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"Good service"

Ferry crossing was seamless. As a disabled passenger, the company ensured I was next to a lift which was very helpful. Would certainly use them again.
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Reviewed by Stepehn who travelled with P&O Ferries on Pride of Burgundy
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"Total satisfaction"

we had priority boarding and were literally the first car on board the ferry. We then decided to have 2 English breakfasts. Excellent value for money. There were staff members continually clearing the tables after the passengers had finished their breakfast. We usually travel with another shipping company but will definitely change in the future to P & O.
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Reviewed by Paul who travelled with P&O Ferries on Pride of Burgundy
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"Quick and efficient "

Booked a return flexi-ticket a few days before leaving to France, got to the ticket office four hours before designated time to leave and got put straight onboard, same with return ticket, money well spent. Very efficient and staff were more than helpful.
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Reviewed by Scot who travelled with P&O Ferries on Pride of Burgundy
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"Great trip"

Both ferries were great, the staff in the restaurant were super friendly and helpful and the food was good quality I can’t praise them highly enough. The selection in the duty free I did find a bit limited but I suppose the majority audience is catered for. Will happily travel P&O Dover to Calais again.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Unfortunate"

On both journeys we arrived on time but missed boat on both occasions. Not P&O's fault but the passport control for France and uk took so long we missed the boat and had to wait a long time to catch another boat. Very frustrating as our day was over by the time we arrived at our destination. On way back it was the weather's fault and instead of been on the boat at 18.45 we left at nearly midnight. I arrived at my home at 5am the following morning. There was no info as to what was happening. As I say not P&O's fault but it has changed the way I will travel in future. The boats were both fine but really the experience of the ports was not a good one. I think they must do something or they may lose you a lot of custom.
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Reviewed by Tracy who travelled with P&O Ferries on Pride of Burgundy
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"Satisfied footpasenger."

The staff in departures were polite and friendly. The tea I made to my satisfaction. I found a comfortable sofa with a view and relaxed on a smooth journey home.
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Reviewed by Charlotte who travelled with P&O Ferries on Pride of Burgundy
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"Great Trip"

Great trip overall from dover to calais and back.
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Reviewed by Faizan who travelled with P&O Ferries on Pride of Burgundy
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"Recommend "

Recommend!
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Reviewed by Adrian who travelled with P&O Ferries on Pride of Burgundy
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"Ferry Dover to Calais and return "

Punctual, good service
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Reviewed by John who travelled with P&O Ferries on Pride of Burgundy
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"Extremely poor service when things go wrong"

The ships themselves were fine - it was the customer service from both direct Ferries and P&O that was disgraceful on our return journey. The car and caravan we travelled out to France in were destroyed in a crash on a French Motorway and we needed a lot of support getting home. Phoning Direct ferries took an hour in a queue of 16, far from ideal on a mobile abroad, and despite P&O (who answered quickly) telling us it was only Directferries who could assist us as we bought through them, after finally getting through they had to go to P&O - both companies really were unhelpful. I would both carefully review their policies for supporting customers who have been through a traumatic experience such as a crash and offer training in tact, diplomacy and common sense. I wouldn't recommend either company in light of our experiences.
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Reviewed by Barbara who travelled with P&O Ferries on Pride of Burgundy
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"Like an arrow"

We arrived early and were given a place on an earlier ferry. Loading was easy and access to the upper decks was without problem despite my partner being handicapped. Unloading was as easy. No problems with Customs or passport control. We felt good when we left Calais.
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Reviewed by Anthony who travelled with P&O Ferries on Pride of Burgundy
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"First Time"

First time on ferry for the wife and kids and they loved it. Turned up early as we had heard that the queues can be a nightmare but this wasn't the case and they even let us on an earlier ferry. Perfect.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Complete endurance test! "

If I had known what getting from Dover to Calais and back again was to entail, I honestly wouldn’t have put myself through it. Got to Dover early only to sit in 2 hours of traffic to get to the port. Pure gridlock! Calais wasn’t so bad. Got of vessel and away in reasonable time. The return was a disaster. Once again about an hour to get through the port in Calais - nothing compared to what happened back in Dover. We were delayed by about 30 minutes getting off the ship because of a failure in the security system! Then after getting off the ship we had to sit in 2 hours of traffic to travel the short distance through security. A car with 4 children and a dog. It was a nightmare! The only plus was the fact that we drove pretty much straight into the ferry when we finally got through security. There HAS to be a more efficient system. The ship was fine like most ferries. The star ratings are for the ship and the staff. That was all ok as you would expect but the bigger picture was an endurance test!
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Reviewed by Anthony who travelled with P&O Ferries on Pride of Burgundy
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"Très bon trajet"

Trajet rapide. Compagnie professionnelle. Le seul inconvénients la nuit est que des familles s’approprient des canapés entiers pour s’allonger , ce qui réduit le nombre de places disponible . De plus l’espace jeux pour les enfants est très petit . Ce sont des détails , très bonne traversée dans l’ensemble .
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Delayed Arrival"

Boat delayed by 90mins on return journey. Very little communication from staff. Services closed. Not best way to end trip
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"P&O Ferries"

Won't be using any more after several trips, will be using the Eurotunnel in future. Too many cars get damaged when they load you and pack you in like sardines. Loading staff don't care, they just shrug their shoulders if you complain.
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Reviewed by Paul who travelled with P&O Ferries on Pride of Burgundy
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"Don’t waste your time"

I had booked the ferry to and from France for a bike trip. On the outward route, Dover was chaos - the ferry was due to leave at 0925, and the email had said the last check in was 45 mins before departure, so, I arrived at 8am thinking this would be ample time. How wrong I was. Dover itself was traffic chaos, with congestion everywhere. Thankfully I was able to filter through most of it, so still got to the Harbour early. It took hours to get to check in, passport control didn’t seem to be checking passports etc, the delay was simply at P&O check in, which had a lengthy queue of cars that didn’t seem to be moving at all. Eventually, when I got to check in, I was told I’d been moved to an 11am ferry. I waited hours in the queue with the staff not even bothering to explain what the delay was. In keeping with the spirit of delays, the 11am ferry was late... I eventually got on board, and as soon as I did, I was greeted with a massive queue to get near any of the restaurant area. The endless delays put me behind schedule for the rest of the day, and ruined day one of the trip. The entire experience was so poor, I booked the Eurotunnel for the return route, which was much much faster. I’ll be using the tunnel in future, I’ll never be back to the ferry route. My advice to anyone would be to get the tunnel, don’t waste hours of time trying to get a ferry.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"No updates from DirectFerries"

We were hold up for over additional 1.5h waiting for delayed ferry, apparently P&O sent emails with updates to those who purchased tickets directly, we haven't received it. DirectFerries needs to correct it.
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Reviewed by Krzysztof who travelled with P&O Ferries on Pride of Burgundy
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"Fine essentials."

We were most impressed by the efficiency of the port arrangements -- directions, check-in and so on. The ferry left and arrived punctually. This was the service we needed, and which P & O delivered. Seating on board was perfectly adequate. The (Soho) sandwiches were all but tasteless and too expensive, even if good to eat: I shall not buy them again. The Famous Grouse whisky in the on-board shop was more expensive than in my local Asda! So, essentials were fine.
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Reviewed by John who travelled with P&O Ferries on Pride of Burgundy
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"Easy travel"

Really easy travel. Everything was all right
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Reviewed by Melanie who travelled with P&O Ferries on Pride of Burgundy
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"Dover Debacle"

How can the Port of Dover and P&O not cope with the summer holidays? It’s not as if it’s a surprise each year! Multiple delayed ferries, lack of sandwiches on board as delivery truck stuck in the 10 mile traffic jam to even get to the port. U.K. travel infrastructure is a laughing stock.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Great “Going on holiday” feel."

Was running late due to bad traffic. Phoned through to Direct Ferries. Was no.18 in the queue. Decided to call P&O Direct. Was directed to an operative in a short time. Very helpful gentleman who said that we may need to go on next one but messaged ahead on our behalf. Made it by the skin of our teeth-Message had been picked up. Smooth boarding. Beautiful weather and very smooth crossing. Lovely boat with excellent Club Lounge. Staff friendly -great refreshments. All over too quickly. Easy disembarkation -cavy wait to do it all over again. Really enjoyable crossing .
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Reviewed by Geoffrey who travelled with P&O Ferries on Pride of Burgundy
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"Great "

Very satisfied
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Reviewed by Mihail Dragos who travelled with P&O Ferries on Pride of Burgundy
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"Water in washroom "

On trip from Dover to Calais on “Pride of Kent”, one of the wash room has only hot hot piping hot water. Literally unusable! Usually, we have problem with no Hot water.. but strange there is no cold or warm water.. but have Only very Hot water that it is unusable!! This happened on Monday, 22nd July.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Good experience"

Great service. Arrived early at dicks on both occasions and managed to get in earlier boat. Well done P and O. Thanks
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Reviewed by Paul who travelled with P&O Ferries on Pride of Burgundy
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"The Ship to Dover"

We were pedestrian passengers on a recent Ferry service from Calais to Dover. Nowhere near as simple as we thought it would be. Assembly..... Bus rides ..... Passports.... Busrides..... Passports...... Bus rides...... Climb the tower of pain dragging baggage.....gasping for oxygen .... a half an hour later........We were on . Hooray !!! The voyage itself was uneventful although for a smooth voyage...... we docked late....... then we waited for what seemed like an eternity (about 25 minutes) ....... with a bunch of unsupervised poorly behaved French Schoolboys ........to be allowed to descend the ramps to the docks. All in all a rather unimpressive experience......
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Reviewed by Scott who travelled with P&O Ferries on Pride of Burgundy
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"Way too expensive "

This is a good way to travel to the rest of Europe. But the price of a ferry is way too expensive as the people who run this ferry not consider the other things people have to get in place, to make there life and there family comfortable. The food on the ferry is where too expensive. Some people save there hold life to make one holiday of there life to to see the price for. Tickets and food on the ferry price is so sky high. Soon the average man and woman can not travel anywhere in this world. Sorry to see the world is coming to this. If you not rich you cant travel you cant eat and drink. The rich just get Richer and the average person get less and less in life.
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Reviewed by Holly who travelled with P&O Ferries on Pride of Burgundy
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"Dreadful return journey"

I do this crossing often and frequently there are groups of schoolchildren on the ship Usually they are controlled fairly well. This time it was not the case. There were a number of different groups and no apparent teacher presence around any of them! Complaints were obviously made and announcements were made asking children not to run (I was nearly mown down by three large teenage girls careering round a corner) and to keep the volume down. And there was an apology to passengers at the end of the trip. But this was not a pleasant journey home.
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Reviewed by Sandra who travelled with P&O Ferries on Pride of Burgundy
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"Fare increase "

After I paid the additional £40 for a flexible fare (appreciate its only 4 hours either side of your actual booked sailing). I called as we needed to return the evening of the day before our original time . I was told that P&O required an additional £34 as the new requested return time was a ‘premium ‘ crossing . On arrival at Calais it was clear the ferry was pretty empty . I would like to know why the ferry company insisted on the extra charge . It does seem rather heartless. In total we ended up paying £204 for a return ticket . I suspect I will choose the Eurotunnel next time as the whole experience was underwhelming. Looking forward to your response. Reds John
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Very efficient and pleasant crossing "

My family and I were very impressed with the service provided by P&O ferries. We rang the helpline to have our booking amended and the lady we spoke to was very helpful. Facilities for the children could be improved but with such a fast crossing they were able to amuse themselves.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Calais-Dover"

Highly recommended
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Reviewed by Adam who travelled with P&O Ferries on Pride of Burgundy
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"Comfortable and quiet"

We had a very satisfactory crossing
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Voyage Review"

Pretty straight forward and easy to navigate. Excellent service and attentive service. Always an enjoyable experience.
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Reviewed by Daminabo who travelled with P&O Ferries on Pride of Burgundy
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"General Review"

Facility and process up to spec
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Reviewed by Daminabo who travelled with P&O Ferries on Pride of Burgundy
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"Very happy, no problems"

Despite making the mistake of booking back to front, i.e dover->calais calais->dover rather than the reverse, the staff just immediately swapped the booking. We travelled with an electric wheelchair and the staff made sure we were parked beside a lift each time without any issues. Very happy with the whole experience.
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Reviewed by Ian who travelled with P&O Ferries on Pride of Burgundy
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"All good thank you "

All good on time Recommended
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Reviewed by Ali who travelled with P&O Ferries on Pride of Burgundy
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"Great service"

Great trip both ways. Excelent attentive staff in Club Class. Did not mind 20 min delay more time to eat cream tea
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Reviewed by Colin who travelled with P&O Ferries on Pride of Burgundy
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"Don't turn up early!"

I arrived at Calais earlier than expected, as the traffic through Belgium which can be very bad was OK on the day I travelled. I asked whether there was an earlier ferry that I could catch and I was told that there was, however I had to pay an additional £60! Faced with the choice between being financially exploited or having a 7 hour wait at Calais port I begrudgingly stumped up. What added insult to injury was the fact that the ferry wasn't even half full so it literally caused no issue to the ferry operators to allow me on. A refund would be greatly appreciated...
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Reviewed by Christopher who travelled with P&O Ferries on Pride of Burgundy
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"Excellent "

The ferry was on time, staff friendly and facilities clean.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"First trip on a ferry for 4of out party (very excited)"

We had a brilliant trip out from Dover to calais on June 5th but a very different one on the way back on the 8th as the crossing was very bad due to the weather.We were kept informed what was happening though and it was disappointing the shop was closed but safety must come first.We thought the organisation was better at Dover than Calais but the delay was most probably due to the bad weather.No complaints about the ship it was clean and comfy.
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Reviewed by Stephen who travelled with P&O Ferries on Pride of Burgundy
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"Sail Away"

The cfossing was trouble free. Boarding in Calais went smooth and effecient. Good crossing. Food could be a little cheaper.
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Reviewed by Barrie who travelled with P&O Ferries on Pride of Burgundy
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"Arriving early"

Thankful that we were able to catch an earlier ferry crossing at no extra cost. Waitress service Brassiere restaurant offers a relaxing meal away from the crowds.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Excellent"

Excellent
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Reviewed by Parminder who travelled with P&O Ferries on Pride of Burgundy
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"Chalk and Cheese "

Pride of Burgundy was excellent which included the club lounge with sun area and the canteen meal. Pride of Kent was terrible club lounge had no sun area and at 12pm the canteen was closed for lunch due to finishing breakfast at 11.30am so i had crisps The reason for not going on the tunnel is so I can rest and eat !!!
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Reviewed by Michael who travelled with P&O Ferries on Pride of Burgundy
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"Brilliant service "

We had a great service going to Calais and back ..we were a bit late getting there but fortunately so were they and they happily checked us in and really friendly staff at the port of Dover!! Nice smooth crossing and quickly off the other side! We were early coming back and were able to get on an earlier ferry as we were foot passengers..again nice easy check in and lovely staff...would most definitely travel to France with them again
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Reviewed by Julie who travelled with P&O Ferries on Pride of Burgundy
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"Poor service and poor facilities make for a poor effort from P&O"

The ferry we had from Dover to Calais was very old and quite grubby. It did the job of getting us from a to b but it wasn’t a very pleasant experience. The area designated for families and children was very tired and the kids area was dirty, most of the toys broken and the seating area to watch the film was basically children’s plastic garden chairs. The ferry from Calais to Dover was newer so cleaner and better equipt but still a poor children’s area and this time no seating to watch the cartoons on the telly. The toys were broken and grubby even on the newer ship. The queue for the canteen on the way home took 45 minutes and when we got there they had hardly any food left, 3 people serving and one person making hot drinks just wasn’t enough. I booked the ferry over the tunnel because I thought it would be a fun experience for the children (2 & 5) but next time I’ll just book the tunnel. Same price and quicker, not that the ferry can compete with timings but the ships were either grim or poorly staffed, sorry P&O but you need to up your game considerably.
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Reviewed by Claire who travelled with P&O Ferries on Pride of Burgundy
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"Satisfaction "

I just want to thank direct ferries for the sweet crossing from Calais to Dover. Even the meal I had was very good honestly nothing to regret at all for the fact that we left a bit late what is most important is the end of the journey, did we reach well? YES. Thank you.
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Reviewed by Al Husen who travelled with P&O Ferries on Pride of Burgundy
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"P&O - Time for a lick of paint, perhaps?"

First ferry in 20 years, since being a young lad dragged on Dads booze cruises, and holidays to France. Literally, nothing has changed. Tired and dated furnishings, and filthy kids play area. Felt like a UKIP convention/ OAP grand day out, judging the clientele on the boat. Tidy up and modernise if you want to appeal to a generation under 40! I took the kids on the Ferry as a treat over Euro Tunnel. Think I’ll stick to a train next time....
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Reviewed by Peter who travelled with P&O Ferries on Pride of Burgundy
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"Something isn't right "

Hi, I was extremely upset with a service in one particular moment we had. So me and my love are on a road to our first trip. It was last Friday morning and we're late for Dover! Harsh start of a lovely adventure, we even thought to turn uround and go home seeing no point in carrying on. But we didn't! Hero of a day for us was a girl at a ticket post. True professional, plain and undemanding, considering the circumstances to benefit both sides. We were explained that it's nothing to worry about and she will put us on a next outgoing ferry, becouse there's plenty of space. That was a bright side of a moon. On a way back we had to cut our holidays short becouse of a family matter. That was extremely important to us and ones around. So the plan was to get home as quick as possible. Our original departure time was 23.15pm or so, we were at Calais around 7pm. Passed security and border posts and then on a ticket check we were told to turn around and come back at 9pm. and there is nothing else possible to do and whatsoever. We'll be board free of charge that's what we've been told, Or! He continues saying that there's one departing in an hour but unfortunately we need to pay for this one. Desperate origin of a hole situation forced us to ask no questions and just pay and leave. But I have this bitter in me and willing to ask some questions. Where are these boundaries of a fear game? Extra payed boat we took was Empty! Was there a good need to treat your costumer like that? I'm like in a bipolar impression of hole situation.
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Reviewed by Tomas who travelled with P&O Ferries on Pride of Burgundy
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"Wonderful Experience"

First Timer Travel Experience of Check-In and Security before boarding the Ferry was excellent. Must recommend for people want to travel with kids and lots of luggage with such an ease and freedom...
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Reviewed by Prasanna Mane who travelled with P&O Ferries on Pride of Burgundy
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"Ship OK, re-booking a nightmare"

Direct ferries booking system is such that changing booking information is very time consuming and ridiculously expensive.
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Reviewed by Christopher who travelled with P&O Ferries on Pride of Burgundy
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"Good service"

What a pleasure to travel on P & O
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Reviewed by David who travelled with P&O Ferries on Pride of Burgundy
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"Travel "

Ok,perfect
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Reviewed by George-marius who travelled with P&O Ferries on Pride of Burgundy
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"Excellent"

We always use Eurotunnel but friends wanted to go by ferry, so we booked. It was such a pleasurable journey. We booked the club lounge for just an extra £12 each way per person and it included a glass of champagne and hot drink with biscuits and nuts. The waiter/waitress were so friendly and the lounge was great and quiet as not many seem to know of this great offer. Well worth it.
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Reviewed by Moosie57 who travelled with P&O Ferries on Pride of Burgundy
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"Frerry versus Tunnel."

We use the ferry on a regular basis, as it is a genuine time out from our journey. We always have a meal on board, and the crossings have remained punctual. The staff are unfailingly friendly and polite.
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Reviewed by Jane who travelled with P&O Ferries on Pride of Burgundy
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"Travel OK, but don't expect any extras"

The port in Calais has only very basic facilities. Did you arrive late in the evening and need to wait for an hour or two? Would you like to sit down in a place that is heated and eventually buy a hot drink? Well, then forget, because toilets are all you're going to have access to. I always see quite a few families with little children on the boat and among them, mothers walking around with milk bottles etc. and desperately searching for a microwave to warm up food for their little ones. We are such a family as well. I went around the whole deck and the best you can hope for is a bowl with hot water. On the other hand, alcohol and perfumes in the duty free shop are abundant. The quality of travel in general is acceptable, but there's a lot of room for improvement. And I'm not expecting a luxury experience here. Both DFDS and P&O rely on the fact that there's no real competition to their business and customer does not really have a choice (unless you use the Channel tunnel).
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Average"

Not a great experience Arrived super early but still one of the last ones off People serving the food made mistakes and admitted that they don’t normally serve People on checkout were helpful but obviously not properly trained
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Reviewed by Patrick who travelled with P&O Ferries on Pride of Burgundy
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"Great!"

It’s a quick journey to and fro. The only downside is the ferry we used on the way back to the UK smelled unpleasant.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"P&O Ferries"

All good, except breakfast was cold.
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Reviewed by Yasmin who travelled with P&O Ferries on Pride of Burgundy
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"José Manuel António da Silva "

I would like to express my dissatisfaction on 22/12/2018 in which I had bought the trip by mistake Callais -Dover which should be Dover -Callais and it was not possible to exchange the ticket from the Boarding and had to buy a Dover- Callais. and I hope to receive the money back
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"P&O ferry over Xmas"

Arrived early at Calais and was squeezed into an earlier boat, same for the return trip! Fast and clean boat and great full English breakfast even my vegan daughter found something to eat! I think we were on the Pride of France.
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Reviewed by David who travelled with P&O Ferries on Pride of Burgundy
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"Crossing without problems"

There was no unexpected bad surprise and the crossing was very good.
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Reviewed by Virginia who travelled with P&O Ferries on Pride of Burgundy
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"Straightforward plain sailing!"

I like sailing with this ferry company and do so quite frequently. They have plenty of daily crossings, punctual (weather permitting), the toilets are clean and the food is relatively ok if a little expensive. The crew are helpful whenever needed. The boat is watertight. What more could I ask for? ....a child free area or parents who take responsibility for their children...
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Good service, catering terrible"

Had a good experience all round - check in, punctuality, service, friendliness of staff. The one grudge we have is the catering. The breakfast in the food courts is terrible (low quality ingredients sitting under a heat lamp for hours, none dry sausages, cold beans, burnt toast). Even the tea and coffee in the bar (Starbucks) taste bad. Please improve the quality here, as one pays quite a lot for it as well.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Only book through P&O directly. "

I pre booked and pre paid (240 £) for 3 passengers with a coach for Dover to Calais with Direct Ferries. My plans changed and I no longer required coach passage. It was extremely difficult to get Doeect Ferries to update my reservation to remove the coach. It took three calls and they wanted an additional 80£. I finally had help from P&O to remove the coach. It cost 30£. I will never book through Direct Ferries again. P&O was wonderful. Direct Ferries, not so much!
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Reviewed by Tammy who travelled with P&O Ferries on Pride of Burgundy
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"Recent trip"

Everything about this ferry and staff exceeded our expectations. Everyone was friendly and helpful and nothing was too much trouble. The ferry was clean and comfortable and the crossing, whilst choppy, was quick. I see no need to use the Channel Tunnel again.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"good trip"

All very efficient and quick. n problem at all.
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Reviewed by Geoffrey who travelled with P&O Ferries on Pride of Burgundy
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"Stuck on ferry "

Staff were great but we only got 3 hours in France due to being unable to depart from ferry due to docking at the only dock that doesn’t match the boat bit poor service from which my day was a rush in France to get back to ferry
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Reviewed by Simon who travelled with P&O Ferries on Pride of Burgundy
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"French trip"

Very good, straightforward service provided.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"PERFETTO"

Both times went straight onto the ferry as was early, both times excellent wonderful staff who gave us no problem and didn't ask any extra payment !!! Brilliant !!!
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Reviewed by Shona who travelled with P&O Ferries on Pride of Burgundy
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"P&0 ferries"

We really enjoyed travelling p&O plenty of space to wonder around clean toilets restaurant we eat and had goodtime. We will use it again next time
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"P&O ferries"

Very good but need brasserie open all year as the amount of people us included that t go there on the evening boats and its closed
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Reviewed by Kim who travelled with P&O Ferries on Pride of Burgundy
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"October break"

As usual. Quick loading and good facilities on board. Good crossing.
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Reviewed by Janet who travelled with P&O Ferries on Pride of Burgundy
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"Expensive "

Cost me as much as the trip to change the booking making it twice the price, then when I got to Dover was asked to pay again as the payment hadn’t been sent to P&O Ferries. Fortunately I had the paperwork work so it was sorted. It did take Half an hour though
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Reviewed by Geoff who travelled with P&O Ferries on Pride of Burgundy
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"It’s efficient "

The process is efficient; right from online booking ; and checking in and out at Calais and Dover .
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Reviewed by Kafui who travelled with P&O Ferries on Pride of Burgundy
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"Nice "

Nice crossing thanks
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Reviewed by Nigel who travelled with P&O Ferries on Pride of Burgundy
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"trip to France "

Not happy from my trip will not book again with p and o
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Reviewed by Tariq who travelled with P&O Ferries on Pride of Burgundy
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"Journey to France"

I was impressed with the ease of booking and boarding both ships, all P&O staff were polite and efficient. Both crossings were relaxing and concise safety instructions issued at the beginning of both voyages.
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Reviewed by Keith who travelled with P&O Ferries on Pride of Burgundy
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"A little bit more effort needed"

For me the point of crossing the Channel by ferry is having the time to set yourself up for a long drive once you get to (in this case) Calais. Part of that is having a decent meal. Taking an early morning crossing, I took advantage of the 'Bistro' which is promoted as a quality option, to have a decent Breakfast. Before I had even sat down I was asked whether I wanted a coffee, which I did. I didn't realise that there was a choice since it wasn't offered; espresso, americano etc. The choice of breakfast options was okay and I ordered. A full English breakfast with a coffee was £13.50. For this I expected a really decent meal in terms quality. The sausage, bacon and toast were bland, the whole tomato was under cooked tasteless and watery, the hash brown tasted oily only the mushrooms were okay. The baked beans were presented in a ramekin - why? It also came with a piece of black pudding - something that many folk don't like. If this meal was representative of the fayre offered by the 'Bistro' - it's not worth the added expense. The main lounge at the bow offers much seating, however the chairs and bench seats only allow for a kind of formal seating position, making a doze almost impossible. And one last thing which I found curious, the bar had a deal where you could double a spirit measure for an extra pound. This seemed to me to be slightly irresponsible given the quantity of drivers this mode of transport carries. I accept that people can exercise choice - but many can't. P&O need to try harder to add value to the experience of getting across the Channel, something I think they think they have done.
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Reviewed by Stefan who travelled with P&O Ferries on Pride of Burgundy
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"Ferry Experience Feedback"

Overall a good service. The staff were very friendly and accommodating. We arrived early at Dover and, on the return journey, at Calais. In both cases, we were allowed to make an earlier crossing than planned. The ships were clean and well appointed. The only disappointment was a 20 minute delay during the disembarking process at Dover.
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Reviewed by Charles Irving-Swift who travelled with P&O Ferries on Pride of Burgundy
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"NOT satisfactory "

I was traveling with my wife and our daughter Dover - Calais and return . On return I was buying from boutique several things and I was going to play on Slots machines ...I’ve won £300 and the machine get block when paying out. I just receive coins worth £96 and the rest of winnings I’ve receive a form from exchange office saying that the rest of the money I will hopefully receive them on my British bank account . The annoying thing is that I was playing more than £100 and suddenly when machine pays out ALL SHIP doesn’t support the payment,this shouldn’t happen. Is like you play on casino on bigger cruise ship and they told you that they don’t have to pay out ! Anyhow everything on the ship was spot on including staff which explained situation. I hope my problem will be solve out really soon . Keep everything on top as it is ! Marius Marin
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Reviewed by Marius who travelled with P&O Ferries on Pride of Burgundy
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"No problems"

Great crossing. No problems whatsoever. Ship was pretty busy with coach customers, but managed to find a seat ok & have a coffee.
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Reviewed by John who travelled with P&O Ferries on Pride of Burgundy
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"Pleasently suprised."

It was a good crossing no complaints at all
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Reviewed by Alan who travelled with P&O Ferries on Pride of Burgundy
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"Nightmare"

I turned up in pleanty of time, but the UK Border Force only had three lanes open, an hour later I arrived at the check in too late to catch the P&O ferry I planned. Suspecting this might happen I tried to phone P&O to arrange a later ferry with a £20 admin fee... they never answered the calls. So I had to go online and book another crossing at £50. What a rip off. Never again - very amateur service. Eurotunnel all the way next time, same price, more crossings, unaffected by weather and faster...
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Reviewed by Nick Shorter who travelled with P&O Ferries on Pride of Burgundy
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"Dover to Calais"

Ship ok. WIFI very poor, even after I paid £2. Toilets disgusting Would I recommend the ferry company to a friend/colleague? If they wanted to go from Dover to Calais or Calais to Dover and their timetable suited them then yes.
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Reviewed by Vincent who travelled with P&O Ferries on Pride of Burgundy
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"September Crossing"

The crossing was good, we arrived at the port early and P & O was able to put us on a 2 hour earlier crossing.
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Reviewed by Anthony who travelled with P&O Ferries on Pride of Burgundy
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"Crossing the Channel by Ferry"

We boared with our car in Calais for a 1.5 hour crossing using the "Club" and early drive on drive off facility. The Club was excellent, really comfortable, service good and away from the "maddening crowds". However no newspapers were available-we were told they did not arrive in time for their erlier departure from Dover. The weather was bad and we were advised of a 2 hour hour delay because of difficulties docking in Dover. My wife and I went to the Brasserie for lunch-Moules et frites-really excellent and not expensive. A nice way of using up the two hour delay. When we docked we drove off and felt we had ada a good trip. A few days later we made the return journey and everything was perfect-the newspapers were available as well. We used to use the "Shuttle" but for the extra hour of travel it is so much more relaxing.
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Reviewed by William who travelled with P&O Ferries on Pride of Burgundy
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"Sailing....."

Pride of Kent is one of my preferred p and o ships. Friendly service from staff. Relaxed but efficient travel and on time. No fuss from anyone. Toilets a bit grubby in some cubicles.
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Reviewed by Pauline who travelled with P&O Ferries on Pride of Burgundy
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"Pleasant trip, good value."

Very impressed with the whole experience. The staff were immaculate and professional.
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Reviewed by David who travelled with P&O Ferries on Pride of Burgundy
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"Duty free"

Overall good service. Little children corner kept my boys occupied. Shame there was no fresh products i.e. French cheese on dutu free.
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Reviewed by Patryk who travelled with P&O Ferries on Pride of Burgundy
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"Faultless Journey"

As usual a simple booking process, reasonably priced.
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Reviewed by John who travelled with P&O Ferries on Pride of Burgundy
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"Efficient and comfortable crossings to France and back"

Very efficient service and comfortable crossings. Food and drinks were not great and expensive but we didn't buy very much as was short crossing.
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Calais nightmare!"

Dover to Calais trip on 24th August was fabulous, everything went to plan. Our return trip however was very different. Our scheduled crossing time from Calais was 20.35, we arrived, or should I say, arrived a few miles out of port, to encounter the longest queues & the most vehicles I have ever seen in one place at a complete standstill. We finally got to check in after 3 hours to be told we’d be sailing at 23.35, another 2 hour wait! We had been traveling a total of 14 hours at this point. At no time was there any explanation or apology for delay. We have decided never to travel this way again!
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Reviewed by Kevin who travelled with P&O Ferries on Pride of Burgundy
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"Ridiculous Situation "

We got the text while on route to say terminal was busy so leave extra time. 2h 40min waiting in the queue to get to French passport control then another hour to get past UK border control. Missed the ferry we had booked and the next one by the time we got on. Actual ferry was as expected but it’s not a last day of holiday we are ever going to repeat. Cornwall next year....
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Reviewed by Russell who travelled with P&O Ferries on Pride of Burgundy
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"Awful "

First time traveling with P&O seasoned traveler all over , boat delayed 2 hours no communication put out to customers no warning text email nothing , not hard to provide in the modern age very poor service received this email to review the sailing before we left the port says it all really,
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Reviewed by Sean who travelled with P&O Ferries on Pride of Burgundy
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"Amazing!!"

Smooth process from start to finish. Amazing food! Amazing service!
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Reviewed by Naila who travelled with P&O Ferries on Pride of Burgundy
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"Trip to France"

Very good and reasonable price. And on time
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Reviewed by Sair who travelled with P&O Ferries on Pride of Burgundy
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"Short but sweet trip to Paris. "

We arrived at Dover from Sudbury Suffolk but due to tightened security we missed our ferry but was booked straight onto the next ferry. On board was pleasent, not enough seats being my only complaint
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Reviewed by Joanna who travelled with P&O Ferries on Pride of Burgundy
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"Return trip to France"

Brilliant service and very organised.
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Reviewed by Khani who travelled with P&O Ferries on Pride of Burgundy
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"Great service"

Very happy. As always.
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Reviewed by Manmon Singh who travelled with P&O Ferries on Pride of Burgundy
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"Great service "

Everything was smooth and efficient. We had priority boarding and were on and off the ferry in no time.
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Reviewed by Julia who travelled with P&O Ferries on Pride of Burgundy
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"Large Man"

We had a lovely crossing staff on board where nice my only complaint would be the rather intimidating man standing in front of the van yelling at us because we didn’t move quick enough .. this is because his directions he gave weren’t clear .. at the age of 48 I do not expect to be spoken to like that .. my own husband wouldn’t so I don’t expect an employee of P&O too !!
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Reviewed by Jennifer who travelled with P&O Ferries on Pride of Burgundy
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"Somewhat dated"

Dated ship that shows its age both in facilities and services. Definitely worse than DFDS
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Reviewed by Bram who travelled with P&O Ferries on Pride of Burgundy
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"Check in staff."

Friendly and helpful check in operator. Efficient loading staff. Brazerie staff friendly and efficient, food exc
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Reviewed by Nicholas who travelled with P&O Ferries on Pride of Burgundy
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"Crossing expert"

The food is very expensive but the quality is ok, maybe 7/10 so fine. There isn’t that much to do onboard
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Reviewed by Stephen who travelled with P&O Ferries on Pride of Burgundy
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"Trip to France "

It was a great journey. Was the first time we travelled as foot passenger. I found the experience well organised from the company. I enjoyed it and will do it again.
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Reviewed by Lauryane who travelled with P&O Ferries on Pride of Burgundy
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"P&O review"

My recent trip to Calais was interesting to say the least.Our travel experience with P&O was wonderful.Very organised and helpful team.Will definitely use them again.
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Reviewed by Chukwuemeka who travelled with P&O Ferries on Pride of Burgundy
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"Service on the ferry "

Very smooth service to get you through the check in an we were a couple of hours early but were offered the next available sailing at no extra cost. Service in starbucks however was poor and the cold frappes do not taste the same as in a starbucks coffee shop.
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Reviewed by Samir who travelled with P&O Ferries on Pride of Burgundy
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"Crossing from Calais to Dover"

Good crossing, frendly staff excellent meal steak and ale pie and a visit to the duty free,all good,Thanks
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Reviewed by Peter Catten who travelled with P&O Ferries on Pride of Burgundy
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"holiday"

Excellent service and quick de embarkation. Also very good service when changed the booking for an extra day’s holiday. M
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Reviewed by Janet who travelled with P&O Ferries on Pride of Burgundy
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"Plain sailing, sort of."

I booked this sailing with my phone, while on holiday, so I had no way to print it out. And my phone only keeps a limited number of emails on show.. so to cut a long story short we went to the wrong kiosk after passport control. (an idea that others use - an email a few hours before the sailing with all the details you need on it - a brilliant idea that I urge Direct Ferries to adopt) But anyway, back to the dockside, so I was parked in the middle of everywhere having had no help from a very unpleasant DFDS kiosk woman .. my wife walked back to the P&O kiosks and was seen straight away, no problems at all. Thank you. My bad, their good. Loading was, as usual, swift and easy, we found seats (as we were quick about it) and although this ship isn't as modern and comfy as some, its only a channel crossing and you don't need much. Too many people were catching sleep across several seats for my own liking, but being an early sunday morning boat, not surprising perhaps. And we had our seats so whats my beef? We only had coffee, perfectly okay, no worries at all. While waiting in vehicles for the unload it seemed to take an extra 5 mins or so to get the ramp lined up but this is surely the most intense route in the world? Give them a break. And you can lose or gain 5mins on a 30min drive.. ours was 7 hours. So apart from my 'bad' and the P&O kiosk guy's 'good', it was plain sailing. Literally. So what?
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Thank you 4 trip"

Thank you 4 trip
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"no hassles"

Given the sheer amount of cars and people travelling we were amazed that the process delivered us to our booked ferry on time. The return journey was very tight, but that was not P&O's fault - it was the fault of the French tolls !!
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Reviewed by Michael who travelled with P&O Ferries on Pride of Burgundy
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"Disappointed "

I booked in 10th June our tickets for 22nd of July ( and back in August). With 2 days before to pass the Channel I received an email that my ferrie it was cancel. I called few times - nothing . I started my journey down to Dover without to know when I will be able to cross. When I get there I found that I must to pay another £60 to cross or to wait for 6 hours more because you changed the time without to let me know 👿 . Just after I paid another £60 I received the email from you. Shame. I paid in total £ 220 .
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Pet Passbook "

First time with Dog Return journey was smooth and easy with staff sorting out the dogs passport system
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Reviewed by John who travelled with P&O Ferries on Pride of Burgundy
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"Ferry crossed the Channel to a place where we call home."

Punctual & helpful staff. Did what it said on the tin!! Kept us dry & didn’t sink. Thank you 🙏🏼
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Reviewed by Teifion who travelled with P&O Ferries on Pride of Burgundy
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"Excellent"

No faults at all
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Reviewed by who travelled with P&O Ferries on Pride of Burgundy
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"Horrendous delays at ferry terminal in Calais"

I have usually had good experiences with P&O ferries in the past. However, this time it was a nightmare. We waited for over an hour in holding area then queue for passport control which made us miss our booked ferry, despite getting there well before the time of departure. We had to get the next ferry one hour later which upset our plans of missing rush hour on M2 and M25. Booked ferry was 13:25. Ended up getting 14:20 ferry. Didn't get home to York until 22:00 that evening. I suspect people who had booked later ferries were clogging up the queues and getting the places of those who were actually booked on the correct ferry. Surely there must be a better system. I will go by eurotunnel in future.
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