Inner Hebrides reviews

• "Trip to Mull"

  we arrived earlier than expected and were allowed to board en earlier crossing which was very helpful. The same happened on the way back and we were treated very courteously and efficiently. The crossing was fine!

• "Crossing Oban to Craignure -return"

  we turned up in plenty time and were shown where to queue. The cars were allowed on quite fast and sailing home we got an earlier ferry than planned and there was no problem with the ticket . toilets on board very clean . Plenty faccilities for coffee etc.

• "Booking"

  I found booking with Direct Ferries extremely easy and simple. Unfortunately I had to change my return booking and did this online. When I received no further confirmation that my request had been successful and my departure date was imminent I tried phoning Direct Ferries. This was very dispiriting. I tried 3 times and each time was held in a queue with the frequently repeated message 'we are dealing with other customers'. No doubt true but in this case it would show more consideration to employ more telesales staff. At the very least the company might invest in the software to tell customers where they are in the queue. On my first 2 attempts I gave up after 10 minutes. On the third occasion I hung on and was answered after 20 minutes. The person I spoke to was extremely courteous and helpful and dealt with me most efficiently. I was charged £10.50 for the change of booking. When I reported to the Caledonian McBrayne terminal at Oban, I was told they would have changed the booking without a fee. I think in view of this I will in future try to deal with the ferry company direct although I recognise you offer a good service when there are no problems.

• "Mull ferry"

  I was able to get on an earlier ferry in both directions as it was not too busy without difficulty