"Great journey, but customer service is lacking"
Once you are on board, the journey is great - fast, smooth and comfortable. However, we were not informed that the company had been taken over between us booking and us travelling and wasted lots of time with us trying to check in, establishing where to depart from. We received an email after we had travelled, informing us of the changes.
We were also kept waiting by the port on our return for the incoming boat, for 50 minutes without any information on what to expect.
Reviewed by Allan who travelled with Hellenic Seaways on Highspeed