COVID-19 Information Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes.

Frequently Asked Questions

Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us

Ferry passenger rights

  • Where can I find more information on my rights to refunds and compensation in the event of cancellations and delays?

    Your rights as a passenger will depend on the country or territory you're sailing to or from. If you are travelling to, from, or within the European Union, then all the information you need can be found on the European commission website. When travelling to or from other territories, you'll need with their relevant body for information.