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"Good experience"
The trip itself went relatively well. However, there were some problems with functioning of the website and for a week we could not buy the tickets because the website was not active (in May). I strongly recommend reminding/explaining foreign tourists the car license issues. While buying the ticket online for some reasons there was no option for "car registration/licence no. is unavailable at the moment" or something like this in the beginning of purchasing process. Then it appeared. When we came in a rented car to get the tickets in Madalena, the staff member at the ticket office did not ask us for the car registration number, so we went to the ferry and got to Horta with no car registration number on the tickets but, going back we experienced a big stress, when almost 5 minutes to the departure of the ferry we were told that our tickets are not valid for this car, though we had come without any problems to Horta already. Your staff at the ticket office should be careful. But generally we found this way of moving to Horta and back to Madalena very good.
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The Madalena Horta ferry route connects Pico with Faial. Currently there is just the 1 ferry company operating this ferry service, Atlanticoline. The crossing operates up to 42 times each week with sailing durations from around 30 minutes.
Madalena Horta sailing durations and frequency may vary from season to season so we’d advise doing a live check to get the most up to date information.
Madalena Route Guide 1