Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us
This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. You can check your confirmation email or log into My Account to see if you are able to amend your booking. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Free Cancellation Cover.
This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Please be aware that if your ticket is able to be refunded, and you have not purchased Free Cancellation Cover, you will be charged a cancellation fee.
The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours.
The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Due to data protection laws we’re not able to process cancellation requests by email.
Where can I find more information on my rights to refunds and compensation in the event of ferry cancellations and delays?
Where your pet will stay during the crossing depends on the length and the type of crossing - when it is possible to include your pet in your online booking, we will be sure to inform you if your dog will have to remain in your vehicle, or if they will spend their time in the dedicated area for pets in the ship.