Frequently Asked Questions

Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us

Making changes

  • Can I amend my ferry booking?

    If your ticket permits you to amend your booking then yes.

    Amendments are charged at fare difference + an amendment fee per booking for passenger tickets. The amendment fees are as follows:

    • For amendments on initial ticket booking value of less than £ 100/€ 100, the amendment fee will be £20/€20
    • For amendments on initial ticket booking value of over £ 100/€ 100, the amendment fee will be £35/€35

    There is no amendment fee if you have purchased our free cancellation product.

    Please log into My Account for further information or alternately please contact us.

  • Can I cancel my ferry booking and get a refund?

    If your ticket permits you to cancel and get a refund then yes. Note that where no free cancelation product has been purchased with the initial booking, then cancellations incur a £30 / €35 charge. Please note cancellations are not possible for tickets with less than a £30 / €35 value unless you have purchased our free cancellation product alongside your ticket. Given the cancelation charge, it wouldn’t be worth your while anyway.

    Please log into My Account for further information or alternately please contact us.