Your voucher is not transferable, so you will need to book a sailing using the same lead passenger details and email address as your original booking to redeem it.
Your new booking will need to be with the same ferry operator as your original booking to use your voucher.
Download the Direct Ferries app
It's quick to download, easy to use and available for both iPhone and Android.
Search for a new ferry sailing
Search for a new sailing with the same ferry operator as your original booking.
Enter your booking details
Use the same email address and lead passenger name that you used on your original booking.
Redeem your voucher
On the payment page, select voucher as your payment method, enter your voucher code and submit your booking.
The quickest way to redeem your voucher and manage your booking
Terms and Conditions
Your voucher must be redeemed by the use-by-date provided in your voucher email and must be for a sailing on or before the sail-by-date found in the same email. You can only use your voucher to book a sailing with the same operator as your original booking. Your voucher is not transferable and you can only use your voucher to book a sailing with the same lead passenger and using the same email address as your original booking. Changing the other passengers may incur an additional cost depending on the operator. Direct Ferries' 'Free Cancellation' product can not be purchased when redeeming your voucher. Accepting this voucher means you no longer have potential claims against Direct Ferries and the ferry operator, whether for refunds or any other sum. The terms of this voucher are subject to English law and English courts jurisdiction.
Direct Ferries does not operate any ferry or train
services as such services are provided by the ferry and train
operators. When you make a booking for a ferry or train, we act
as an agent for the Operators in making that booking with you.
This means that you have entered into a contract with the
relevant ferry or train Operator, which will be the party
responsible for providing the ferry or train service to you.
Direct Ferries Full terms and conditions can be found