Q: Can i cancel my booking?

A: If you have purchased Cancellation insurance and your cancellation request is made at least 5 days prior to sailing then yes.

If you have not purchased cancellation insurance, then as specified at time of booking, your ticket is non-refundable.

In all cases, terms and conditions apply.

Q: Can I cancel the return leg of my crossing?

A: This is possible however once you have used the outbound leg of your booking, the return is non-refundable.

Q: What are the penalties for cancelling my booking?

A: If you have purchased cancellation insurance then there is a £30 / €40 excess fee.

Please note, credit card charges and the insurance premium are non refundable.

If you haven't purchased cancellation insurance then your ticket is non-refundable.

Q: Can I cancel my booking online?

A: If your booking can be cancelled then yes this is possible.

Please log in to your account by clicking 'My Account' and follow the prompts.

Q: How close to departure can I cancel my booking?

A: If cancellation insurance has been purchased, then you may claim up to at least 5 days prior to departure (for return crossings, up to at least 5 days prior to first sailing date).

Q: What options do i have if my booking is non refundable?

A: If your booking is non-refundable then the best option is to try to amend the dates to another time so that you may use the ticket again in the future.

Q: Is it worth buying cancellation Insurance?

A: When you make a booking, the last thing on your mind will be cancelling it.

Although it may appear to be an extra expense that you may not use, it is strongly recommended that you cover your payment by taking out the cancellation insurance cover.

Q: What happens if my ferry is cancelled?

A: The ferry company usually provide a viable alternative that you are open to accept or decline.

If you decline the alternative then you will be refunded your ticket in full.