Q: Can I cancel my booking?
A: It may be possible to cancel your booking, however refunds will be in accordance with the operator's terms and conditions. Please contact our call centre on for further information.
Q: Can I cancel the return leg of my crossing?
A: This may be possible depending on the route and operator that you have booked with however once you have used the outbound leg of your booking, the return is non-refundable.
Q: What are the penalties for cancelling my booking?
A: Tickets that are entitled to a refund under the operator's terms and conditions will incur a €35/£25 cancellation fee.
Please note, payment card charges and any ancillary products purchased are non refundable.
Q: Can I cancel my booking online?
A: Not at the moment, no.
If you wish to discuss cancelling your booking please contact our call centre on or by emailing customer.services@directferries.com.
Q: How close to departure can I cancel my booking?
A: The notice required to cancel varies by operator. Please contact our call centre on for further information regarding the cancellation of your ticket.
Q: What options do I have if my booking is non refundable?
A: If your booking is non-refundable then the best option is to try to amend the dates to another time so that you may use the ticket again in the future.
Q: What happens if my ferry is cancelled?
A: The ferry operator will usually offer a viable alternative that you will be able to accept or decline.
If you decline the alternative then you will usually be refunded.
In all cases we will endeavour to contact you where possible, however you should check your up to date travel information by visiting our website travel alerts page or by contacting our call centre on the day of travel.